Jose A.
Google
We've visited the conservatory about four times already, and we always sit in the Skybar, which is upstairs in the restaurant. This time, we sat on the terrace because there were no reservations available in the Skybar. Besides, our party was for 12 people.
We arrived at the agreed-upon time, and our table only had six chairs. It was a large table, but it seemed they removed chairs to accommodate other parties that apparently had more people than there original reservation. We waited about 15-20 minutes for the missing chairs to arrive, and after ordering drinks, it took about 30 minutes for them to arrive. We realized the service was very slow, so we ordered food, and it literally took about an hour to arrive.
While we waited for the food, we ordered more drinks, but the service was so slow that we decided to just eat what we originally ordered and go somewhere else. There were only about 3 waiters for the entire terrace, which was strange for a Friday and the first weekend of the year. Apparently, they didn't anticipate the number of people who would be on the terrace.
The view from the terrace was beautiful, and the food (we ordered pizzas and a plates of cheeses) was also delicious, but the service was unfortunately very poor. Perhaps they don't pay much attention to this because they know people will keep coming back for the location and the view, but I feel they have a lot of room for improvement in customer service.
I recommend the place, but it seems that the service you receive depends on where you're assigned a seat.
