Occidental Santa Cruz Contemporáneo

Excellent cozy place, great staff and service. Pleasant location near the park and convenient walking distance to everywhere. Nice views from the upper floor terrace. At the hotel, we were served clearly and very kindly. A cozy breakfast place with its own small restaurant. A peaceful and idyllic place. We liked it a lot.

Very nice experience|I ve been staying for a few days before moving to the South and the service is excellent, staff very helpful, breakfast amazing, room very clean,chamber maids were fantastic,everything went beyond expectations.|The view from my room was lovely.|Very good price for what you get. Bus stop is right in front of the hotel.|Thank you very much to everyone! Will definatelly return in the future, and I will recommend as well!

You couldn't wish for a better base in the capital city Santa Cruz than the Occidental Contemporaneo. The hotel offered great service, excellent value for money with super staff. The daily breakfast was delicious and set you up for a day exploring the city!!

Location. Breakfast. View from terrace, if you have one. Friendly and polite staff. Nice park and many dining options nearby. In room safe problematic to operate. No fitness room available. Parts of the hotel are in need of renovation.

The hotel was located nicely next to the park. It had a lot of restaurants nearby. The cleanliness of the room was really good and the room was calm and the bathroom really nice. I would recommend the hotel for couples who don't want to spend too much time in a hotel.

The bedding is clean, but the rooms are not, full of mold (especially the bathroom), and the service of reception is not at an enviable level. My room looked out into the interior of the hotel, and had no light at all during the day. Water was leaking from the ceiling in the bathroom, and the cistern was also leaking. The maids are commendable, they clean every day. Location are excellent, and that's the only thing that's amazing.

I can say that if you want to travel in Santa Cruz de Tenerife you need to choose Occidental. They are the best, I WAS satisfied from all points of view, nothing to add. Staff very friendly, servicies very good, high quality of food/drinks, yes, the best.

Due to bad weather, we couldn't land in Madeira, so we ended up in Tenerife, and this hotel provided us with alternative accommodation. We didn't know anything about the replacement flight, and we were all very stressed about the situation. The hotel promised to inform us as soon as they received any information about the flight. Unfortunately, there was no phone call to the room or any other significant gesture. They simply left a note at the hotel reception, stating that we had to leave at 8 a.m. In the morning, when we arrived for breakfast at 8 a.m., we saw waiting buses and, thanks to a group of tourists from the same flight, we noticed a small piece of paper. We had to quickly pack our suitcases and because of that we didn’t have time for breakfast. The hotel staff didn't even allow us to take a croissant with us on the bus and argued with us like with small childern. It was a very humiliating experience. When we skipped breakfast, we managed to pack and catch the bus, but several people from the same flight were not so lucky. I'm appalled by the hotel's approach in such a situation. No information, no empathy towards customers in such adversity.

The toilet was rickety and the shower door doesn't cover the length so everything sprays out. The service was friendly enough and the room comfortable as far as the bed and pillows. The restaurant felt like warmed up frozen food without good flavor, I wouldn't return recommend.