Ocean Club West

I had my wedding at the restaurant at this “resort”. We had over 11 rooms booked, with a total of 36 people staying at OCW. In a word, disappointing. |First off, we arrived early, around 12pm. I understand check in is at 4pm, but I have never ever waited until that time anywhere, not even the other resorts in Turks! Well, our room wasn’t ready until 350pm. To top it off, 6 of our guests rooms were not ready until AFTER 4 pm! That is outrageous! What a way to start our memorable vacation and that of our guests! Customer service is basically non existent. The reservations dept is horrible. |It seems as though this resort is severely understaffed. Why wouldn’t rooms be ready a bit earlier especially knowing you have a wedding party coming in? |To make matters worse, our guests were scattered throughout the resort in different buildings. There was no care or thought put into handling our guests’ rooms in relation to the wedding. I know the reservations dept may say that some guests booked through a 3rd party but that is no excuse.|Housekeeping is ok but the ladies do not speak a word of English so it was hard to communicate at times. My husband forgot his oral B toothbrush and it was never returned or found. 🤔 They worked hard though as did the porters who bring your luggage up and down the stairs. Kendy was excellent! |The grounds are beautiful and everyone enjoyed the pool.|The beach of course is gorgeous and there are more than enough chairs for everyone. The chairs however and quite outdated and straight out of the 1980s. Every other resort on Grace Bay seems to have newer chairs with nice cushions. |There is no beach service or room service so don’t expect that. I would not stay there again. We only booked there because of Solana and it offered guests an affordable option. |I will be writing a separate review of Solana who will soon be under new management.

We typically visit a nearby resort in November, but this time opted for Ocean Club West in July based on a recommendation. We stayed in a Junior Studio with a view of the grounds. The room was clean, quiet, and spacious enough for two, with a king bed and a convenient washer/dryer (soap included). While the property has charm, it’s not upscale—towels were standard hotel quality, and the kitchen setup felt awkward, with a 2-burner cooktop placed near the entrance. The screened-in lanai with a ceiling fan was a nice touch, providing a bug-free spot to relax or hang clothes to dry.||The fitness center was well-equipped and in good condition. Although massages are available on-site through a third party, our experience was mixed. While a kayak and stand-up paddleboard are available, you will need to bring floaties. The towel desk did have an air compressor. The pool area is lush and well-maintained, although the nearby plants can occasionally lead to a fair amount of debris in the water. The pool itself is large with varying depths and a laid-back, almost lazy river feel. A shaded pavilion with three grills and a sink is available for guests, perfect for those who want to cook their own meals.||We only visited the on-site restaurant for drinks and wouldn’t return for that. They also do not offer diet-friendly menus, so if you do not want to cook in your suite, allow time to go off-property for meals. However, we appreciated the small extras, such as the complimentary use of well-maintained bicycles. Overall, Ocean Club West offers a relaxed, family-friendly atmosphere with solid amenities, though it lacks the polish of more upscale resorts.

We LOVED our week at OCW! We had a 2 bedroom ocean view suite on the first floor, building B. We ate lunch at the restaurant (which is changing ownership later this summer). Food was great the first 2 times...not so much the second - sushi was particularly bad. The beach was AMAZING - could not ask for better. Sand was soft, water was perfection, easy to get chairs and umbrella. We used the kayaks twice, but never had time for the paddleboard. We brought our own rafts from home which they were kind enough to inflate for us. Foot wash & shower were helpful. 2 towels per person with your card. Pool was great too - we went after the beach each day. Our room was perfect for us. We had the king with a walk out screened in lanai where we spent most of our time in the room. Full kitchen, dining area and living room in beautiful blues. 2.5 bathrooms. It was an easy walk to town or up and down the beach. I even found a conch in the water outside the hotel - a nice local further up the beach cleaned it out for us so we could take it home. We will be back!!!!

We just returned from Turks and Caicos and stayed at Ocean Club West. This was our second time at the resort. By resort standards, this is probably a four-star resort. By my standards, it is a five-star resort and experience, 10/10. It is very nice with well-kept grounds, a beautiful pool, and very nice condos/rooms that have well-stocked kitchens for making food if you buy groceries. Staff are friendly. Chairs and umbrellas are included in the rate. It is on one of the most beautiful beaches in the world, and it is in walking distance to great restaurants, a grocery store, car rental (if you decide you need one), and shops. It is a fantastic resort in the best location on the best stretch of beach. All of this comes at a very reasonable price for this particular area, Grace Bay. If you want to go next door for a "luxury" resort that has marble floors, etc., be my guest. It will probably cost two to four times what we paid for a week at Ocean Club West, depending on which one you choose. For my money, this is absolutely the best value and a really, really nice place. We had a wonderful time and will be back for another stay at some point!

We stayed five total days at Oceans Club West, and for the most part, we enjoyed our stay. ||Pros- 1. Despite having a number of buildings, the resort is super quiet. We commented a number of times how peaceful everything seemed to be. Even our time on the beach was very pleasant and reasonably quiet. 2. The pool area was very nice and the size of the pool was very good. It definitely felt like you could stay in a specific area and not feel crowded at all. 3. The laundry machine in the room was appreciated. 4. Hotel was very helpful in getting cabs or anything we needed (to an extent). 5. The room space was fantastic. A little outdated, but the space was fine for us. ||Cons- 1. Most decent restaurants are more than a "just a walk away." The ones that are nearby were typical sit down, casual joints, and there weren't that many. 2. The restaurant on site was average at best, and the server didn't seem too interested in being there. Their sister resort, Oceans East, had a better restaurant. 3. The front desk was welcoming, but mixed up some information for us as they had a taxi ready for us, but we didn't request one. They said I requested it for 11:00a, but we didn't need a taxi until 1:30 and already had one set up. Believe it or not, I heard some others have "confusion" throughout their stay. 4. The sleeper sofa was terrible, and had zero padding whatsoever. I'm glad I slept on it and didn't ask others to. ||Would we go back? Probably for sure to Turks, but not sure about the resort. We might try one of the other spots first including their east location.

Loved the laid back vibe of this place for our first trip to Turks. While it's not cheap, compared to other resorts in the area it is very reasonable. Great location right in the middle of Grace Bay, walking distance to grocery (or take one of the free bikes) and plenty of great bars and restaurants both on the beach and off. We loved that it wasn't all inclusive and had a little kitchenette so that we could explore different restauarants and bars in the area. Also, we didn't feel like renting a car and it was easy to walk anywhere in the Grace Bay area from here. The beach area is huge with tons of umbrellas and chaises, never had an issue finding a spot and loved that they were well spaced out so you never felt like you were on top of eachother. The staff was very friendly and helpful and we loved that the porches are all screened so you could leave the door open for fresh air without having to worry about bugs. We never usually stay in the same place twice because we love to check out new places but we're planning to stay there again in February, it was just such a great little spot!

We loved our stay at OCW. The beauty of the property, beach, and our unit were far above our expectations. We only had drinks and light snacks at the onsite restaurant but the service was quick and drinks were great quality. I only wish there was poolside service for drinks and food as we would have likely spent more $. There were a ton of restaurants within walking distance that were excellent (Embers, Caico's Cafe, Sevens, The Terrace, Coco Bistro and Grace's Cottage).

We arrived here yesterday for an annniversary trip. Upon arrival, we were underwhelmed with the cleanliness of the room and hospitality of the staff. The front desk offered very little welcome and information about amenities. There wasn’t a warm greeting from the staff. Our room was outdated and it seemed like there was mildew in the corners of the room and bathroom. The porch was screened in but didn’t feel clean. There were flies in the room. ||The thing that sent us over the edge and made us leave after only a few hours was when our room began flooding. We were thankfully sitting on the bed and heard the leak start. We were shocked to see the sink overflowing and the ground covered in water due to a sudden rain storm. ||The front desk seemed like they had very little ability to help us. Initially when we heard the leak, we called the front desk and notified them but no one on staff came to help. When we left the room and asked the front desk for a refund on our stay, the front desk had to call a 1-800 number to get the confirmation of a refund. When we asked for a confirmation for the refund in writing, they of course wouldn’t do that. They just directed us back to the 1-800 number. Well, Lorrie Hicken, the reservation manager, decided to still charge us for one full night despite everything and notified us via email the next day. They should really be ashamed. ||In short, don’t do it! Hope this helps someone who might be on the fence about staying here!