Shannon M.
Yelp
I came to this restaurant excited to enjoy brunch based on the great reviews. Upon being seated, we politely asked if we could sit at a different table. The first staff member said that would be fine and that it would take about ten minutes. Shortly after, we saw that table cleaned and given to another group.
When we asked about it, a different staff member approached us and insisted that the table was reserved for another party who was supposedly ahead of us. Instead of listening as we calmly and respectfully tried to clarify that we had been told we could wait for that table, she repeatedly spoke over us, gesturing dismissively and refusing to engage in a courteous dialogue. I asked several times if I could finish speaking, but she walked away.
I then asked another staff member if I could speak with her again. That employee was kind and apologetic and went inside to get her, but I could see the woman shaking her head and refusing to come back out. Eventually, the other employee returned to apologize, explaining that the woman declined to speak with me.
At that point, we decided to leave. Unfortunately, the staff's indifference made it clear that our business wasn't valued. I expressed that I would be leaving this review because customer service and kindness matter--a restaurant thrives because of its patrons, and no customer deserves to be treated with blatant disrespect.
While I'm sure the food is great and others may have had wonderful experiences, what happened today was deeply disappointing and felt discriminatory. No one will likely admit this, and I understand that any response may attempt to deny it--but the disregard we experienced spoke volumes. Throughout the entire interaction, we remained calm, kind, and respectful. All we wanted was fair treatment and a chance to be heard. I hope management takes this feedback seriously and ensures that all guests are treated with dignity and respect moving forward.