meha ramassur
Google
We had the worst experience at Ocean Villa. We checked in around 18:30 after a long workday, expecting a relaxing weekend. At first, the reception area gave a welcoming impression, but everything went downhill from there.
Misleading Booking & Unfair Treatment
We booked a villa with a pool view, based on the images displayed across their website and social media. The pictures made it seem like the villa was beachfront with a pool view, which is why we made the reservation. However, when a staff member led us to our room, we were shocked. The reality was completely different from the images online.
- The curtains were not as shown in their online pictures—instead, they were old-fashioned and unappealing.
- The bathroom was not clean, with water stains and brownish marks on the ceiling.
- The wardrobe was broken.
- The terrace was dirty, with leaves everywhere, showing a complete lack of maintenance.
- The pathway to the villa was dark, with no lighting, and leaves were scattered all over.
- The towels were smelly, which was very unpleasant.
- The sofa pillows had moisture stains and were dirty.
- The sliding door track was filthy and not cleaned at all.
- The kiosk was already broken on top, making the place look abandoned and haunted.
Deception About the Pools
When we were taken to our villa, the staff only showed us two pools, even though the property actually has three. We later asked a security guard how many pools there were, and he confirmed there were three. He then took us to the third pool, which was the beachfront pool we had seen in their photos.
We were excited to finally take a swim and went to the reception to ask for toothpaste, which the lady thankfully provided. However, we also asked her why we were not shown the beachfront pool initially. She told us that some guests had booked three villas for their families and did not want to be disturbed.
Horrible Room Conditions
The room itself was in terrible condition:
- The bathtub was broken, making it impossible to enjoy a bath.
- When showering, water leaked all over the bathroom and under the sink.
- The bed was two single beds pushed together, which kept separating during the night, making it extremely uncomfortable.
- The bedsheets were as thin as a bathrobe and too small for two people.
- We called reception late at night to ask for an extra sheet, but no one answered.
Terrible Dining Experience
At dinner, the food was disappointing:
- The fried noodles were too salty.
- The chicken croustillant was soaked in oil.
For Rs 9,000 per night (Rs 18,000 for two nights), the food was not worth it at all.
No Assistance & Dirty Pools
We went back to our room frustrated and spoke to the receptionist about our concerns, but she simply told us to wait until morning as no one responsible was available.
We also asked her to turn on the pool lights, and she bluntly said there were none.
The next morning, we woke up to a huge shock—the pool was green and filthy. At this point, we could not stay another night. We immediately went to the reception to demand a refund, as the place was far too dirty to enjoy. The receptionist agreed but only refunded half the amount.
Unmaintained Beach
To make things worse, the beach was dirty, with rocks everywhere and leaves all over the shore. It was completely unmaintained, making it impossible to enjoy a relaxing time by the beach.
From the bottom of our hearts, we do not want anyone else to fall into their trap of beautiful online pictures. The reality is completely different. It was one of the worst experiences we’ve had in Mauritius, and we would never recommend this place to anyone looking for a weekend getaway.
Avoid this place at all costs!
