Jim F
Google
We spent 5 nights in a suite overlooking Castro. We would have breakfast and then would be gone for the day. My general feeling is that the hotel is not as "luxurious" as advertised, or perhaps it used to be. For example, when walking to/from our suite we had to be careful not to step in animal feces on the grass path. Granted, we were staying in a natural environment, which was part of the attraction, but you couldn't look around at the beautiful environment if you had to watch your feet. All they had to do was clean the pathway from time to time. The breakfasts were good, but only adequate for the price we were paying for the suite. We had dinner only the first night; they didn't seem to have enough customers to justify having a first-rate chef. Our suite was magnificent if a little worn. There was a water leak under the sink (we should have reported it, but didn't) - anyway I'm just using it as an example of wear and tear. The bathroom was huge but could have used a few more places to hang clothes. The bedroom had a throw rug with an extremely high pile - which to us seemed unsanitary. I wish we had rolled it up and put it aside as another reviewer suggested. We took a walk down to the water and it was an ordeal - the path was not well maintained. We made it OK, but it was clear that it was not well-travelled. When we left the hotel each day, at the top of the dirt road, at the T-intersection, our car tires would spin out because of the steepness. The short steep section of the gravel road should be paved - another indication that they don't seem to have the resources for proper upkeep. With better maintenance and a better breakfast I would have rated it Excellent. It is not pleasant to be honest at this time when the hospitality industry is suffering. Finally, the staff was very friendly and welcoming - as we found all Chileans to be. So this seems to more a reflection of the country than the hotel. This hotel must have been spectacular when it was new. It still is very good if you enjoy quiet nature.