Octopus Car Wash

VERY Overpriced Detail service. The drive thru wash is fine, but the detail service left dust all over my vehicle, and streaks all over my windows. Smudges and marks were everywhere and didn’t remove marks that were easily wiped off. Will continue using the drive-thru but never leaving my car to be detailed again.

Octopus Car Wash on Mills is consistently solid. Quick, efficient, and they actually do a thorough job — which isn’t always the case with drive-thru washes. The tunnel gets the car clean, but what really stands out is the finishing crew. They take their time on the wipe down, hit the details, and don’t rush you out. My wheels and glass were spotless, and the interior quick-clean made a noticeable difference. Convenient location, fair pricing, and dependable results. If you’re in the Mills area and want your car looking sharp without spending all day on it, this is a great go-to.

Absolutely THE BEST car wash in all of Orlando! The service is outstanding, the team works incredibly hard, and the manager is truly phenomenal. If you’re looking for exceptional customer service and a spotless, showroom-quality clean, this is the place to go.

Would put 0 starts if I could. A part of the service we purchased was that we get a scent. When we asked for it, we were told we need to go to the office. There, we were told that the scent thing hasn’t shipped so they don’t have it. Logically, I asked if there is a substitute (they have other scents for sale) or a reimbursement/discount because, at the end of the day, I did not received what was advertised. That is not the worst part… The man who I, unfortunately, had to talk about the situation, named Kerry was overly aggressive. He kept saying “we don’t have it” instead of answering my question on where it is stated that sometimes the promised product is not available. He kept aggressively asking me what my complaint was instead of answering my question. His tone and gestures made me feel unsafe. He said I am violating his space and threatened that he has cameras on property. I felt completely blindsided by that move as I was 1) not given what I was promised 2) talked to disrespectfully, and, to add on 3) threatened. This is beyond unacceptable and the worst customer service I have ever experienced. It is unfortunate I have to write this review as I was using this car wash often. The people who polished the car did a good job and the cashier inside was helpful and friendly. I feel as though it is unfair to other workers, but Kelly completely ruined the experience.

Jeff was awesome. I had the tire & wheel shine wash and he gave great detail to each rim and tire. They look brand new! He even did a walk around and checked to make sure nothing was missed in the wipe down/drying process.

Come here on the regs. They do a nice quick job for the cost. If you want deep cleaning you’ll have to get a detail package. The regular washes are light on inside the car depth of cleaning, but solid for regular maintenance type cleaning.

Been a monthly customer for over a decade. Overall solid wash and great wash plan. Wish they could pay little more attention to detail on the vacuum and dash wipes down at times, but overall decent plan.

We’ve been coming to the downtown Orlando location for over 10 years and have always had excellent service. They do a great job cleaning the cars and the staff are wonderful to work with. Most of the staff have been here the whole time, which says something!

Quick wash and vacuum and the car looks way better than when it got here. Not a full detail but it will put a pep in your step when your car is bright and shiny (before the rain hits).

You guys suck. Paid 60$ $8 just for thr mats... does this look done? I even had them go back in.. you cant even vacume correctly.. paid to have the ohtside washed. And your phone number never works.

Paid $25 for the basic wash and detail and I had to finish the job at home. Left marks on both back passenger doors and didn't do the trunk? Not sure where it said where trunk not included but definitely not worth the $25. More like $10.

I went mainly to get dog hair vacuumed off one of my backseats and told the attendant that. He said it'd be no problem but then when I finished the wash, there was still dog hair all over the backseat. I wasn't asking for a lot yet they still couldn't do it. I would say if you're looking for anything past a surface level clean, don't go here - I will never be going back!

I've been a regular customer of this establishment for many years now. I have three vehicles all of which are subscribed with the Ultimate Clean Unlimited Wash. If you have your car washed at least twice a month, the subscription is well worth the price and time you save. Also, with a monthly subscription, there is a ten (10) percent discount for detailing services. The front-line employees which include the order writers, cashiers and detailers are generally friendly...there are times when the car wash gets extremely busy which would try anyone's patience but, the majority of my experience has been positive.

I carried my car over that needed spots removed from the car. The lady said it would be $117. I went back over two hours later the spots were still there. The car wash said oh you need Maguires done on this car. please bring it back Next time you are in town. I arrive back in town two months later the car wash company tried to charge me another $150. This place is a rip off a bunch of stupid assholes working there.

The detailing guys were excellent! The Full Wash Plus with Express Interior Clean was well worth it!

Good team just doing their jobs and have pretty good results. Best way it to get monthly instead of coming 2-3 times a month and paying each time.

I havent lived in Orlando in about 6 years- entering the time that I did live there, octopus has always had a reputation of being horrible. I came into town this past weekend to visit family and needed a car wash so I figured maybe after six years plus of having bad service they may be better. Lol. NOPE. I paid $50 for a car wash which I drove my car through the washer myself- something I couldve done at the gas station for $7. I even paid extr to have my inside cleaned since I have a dog that sheds. I'm not sure what exactly they did to my car, but when I got to my backseat, it was as if it was never touched, meaning my dogs hair was all over my backseat still. I'm not sure if they used in already damn microfiber towel, however, the outside of my car was still not even dry. I also paid extra to have my mats cleaned, and again still dirty.

So I went on my google maps to find a place to wash and vacuum my car , I was very confused at first coming into this car wash , I wanted to vacuum my own car but they do it themselves, there was no place I could of place the trash inside my car so I had to go into a gas station to find a trash bin, when the clean and vacuumed my car I expected a little more then what I paid for , if it was up to me I would of done everything myself, but everyone was hard working and friendly.

I took my car to Octapus Car Wash in Orlando and Kerry the manager and his team did a great job. Friendly and efficient service as what I experienced. Thank you, Kerry . I recommend this establishment anytime and good to meet Kerry

Absolutely best car wash in Orlando. I have a monthly ultimate membership, so I am quite a regular here. For around $65 my car is always clean inside and out. Staff is always friendly and they have air conditioned waiting area. Highly recommended to anyone looking to keep their car always clean for an affordable price.

I see this car wash place all the time as I drive to work . One day I decided to stop in for a wash. I was suggested to get the monthly subscription wash and vac . You have to call and cancel or it auto renews. Overall, the price is not bad . Just make sure you use it more than 2 times a month to make it worth it. The guys here are nice, at times there are some spots that are missed with cleaning . Just bring it back and they will re do.

Don't bother. Waste of TIME and MONEY. What did I even pay for?? This wasn't cheap. AND it took 2 HOURS for it to look like I did it myself. Dropped my car off for full service vaccum, wash and headlight buff. I had searched on Google maps for the closest car wash. I should have checked the reviews - UGH! Anyway, dropped my car off at 3:50pm they said it would be ready at 5:15pm. I showed up at 5pm and my car wasn't even TOUCHED YET. It was just parked off to the side. A few workers were like "oh that's your car? Oh damn." Yeah, damn indeed. Wtf were they doing this whole time?? It wasn't washed, or vacuumed, not a thing. The last guy cleaning the interior windows and dashboard, finally finished at 5:56pm. They have different workers at different stages. So whoever the first 2 groups of workers were slacked off big time. The last guy was nice and did a good job at buffing the headlights, cleaning the dashboard and interior windows. But as you can see from my images it was barely cleaned. The passenger side, backseat and trunk were hardly vacuumed. The exterior was cleaned at a bare minimum effort - I probably could have saved myself $120 and just did this at home with a dustbuster and hose. THIS IS UNACCEPTABLE.

STAY FAR AWAY UNLESS YOU WANT TO GET SCAMMED. I've been coming here for years, usually for an express wash every month or so. I recently signed up for a 3 month special membership at $20.99/month. After the 3 months were over, I decided to cancel the membership and did so at the front desk before my next billing date. A month later, I went back to get an express wash for $10. Lo and behold, they never cancelled my membership a month earlier. And how convenient: there's no record of my cancellation, so there's nothing they can do. And even worse, the price of a monthly membership is $38.99! So I'm basically out $40 and I only got one $10 wash. Terrible business practice, terrible customer service, and the loss of a loyal customer.

I have been a regular at this car wash for 2 years now. For a one-time exterior and interior wash you pay $20, the monthly plan is $40 which is well worth it to me - I go at least once a week. The staff here are the sweetest people; honestly they keep me coming back. I would give five stars if their detailing was up to par, I paid $150 for a deep clean inside my car and felt the job could've been better. As far as a quick pull up, get out the car, and freshen it up.. this is a great place to go to. Please tip these guys! They all work really hard.

THIS PLACE STOLE MONEY OUT OF MY CAR. I had a Ziploc bag full of coins that I was taking to the bank to get turned into paper. It was taken out of my car. They refused to admit to the theft calling me a liar. Please boycott this place at all cost.

Best car wash in all of Orlando as far as I'm concerned. They do a thorough job, from the dash wipe down to the windows to the tires. If they missed a spot, just let them know and they'll gladly accommodate.

total rip off. do not go. will scam u with price. if they approach you ignore till get up to booth and pick cheapest. my suggestion is go somewhere else.

They did an absolutely horrible job. They way over charged us. We came back after discovering all the stuff they missed and the manager clarified that although we clearly asked for the full interior to be cleaned that the one we paid for (almost a $100) value did not include the seats. We asked for everything inside to be cleaned if seats weren't included that should've been made clear before we were charged because that is what we asked for. Additionally, he highlighted what was included and literally everything that he included was done half assed and I pointed out all the issues and he groaned while mean mugging the entire time and agreed to have them revacuum the interior. We won't be back and I'll be sure to make sure none of the other people I know that patronize them do either.

Not a bad service. They offered me the 3 month unlimited wash plan. This is the first time I come and overall is good. My only feedback would be to improve a little bit the details (ie. vacuum better under the seats, vacuum more the seats, dashboard, vents, etc) service was fast and friendly.

unbelievable this place would treat me like they did. It was obvious that a piece of molding was ripped off because all of the snap were broken and still attached to the car. If it was loose molding, those snaps would not have still been very securely attached to the car, when I asked Gilligan for his name, he told me and I quote Pootie Tang asked me again. I'll tell you the same. It was funny because that silly hat made it perfect. another gentleman tried to tell me that the dryer blew it off with 45 mile an hour winds. However, I watched the gentleman retrieve it way before the dryers.

We payed $42 to wash our car full of sand and they did a bad job , we explained what we needed but there is still sand everywhere I would never go there, worst part the putted the rugs in a way not to be notice Worst car wash ever

Not a good car wash. I asked them to clean it more and I got it back very dirty. Regretting this because I should have done it myself for better quality but wanted to give them a try.

I would rate lower than one star if I could. They sprayed my tint and it got burned , my 2023 highlander speedometer plastic is faded due to them wiping it w soaked rag and not wiping it. I watched them detail the car not even under a canopy getting swirl marks all over it. Then they claim it was Toyota that did that to my car. It's a shame. Horrible customer service nothing is ever their fault

I have lived in Winter Park since 1987. I have taken my SUV's , my convertible BMW ( many years ago) , my previously owned Land Rover, my old Honda, and my brand new Subaru there for many many years. I don't go there often as I would like however every single employee for over 30 years has been polite , helpful, considerate, hard working, all with a sense of humor I may add. A bunch of nonsense claiming the folks there are not nice. Not much of a line if you try to avoid lunch hour, and that is it... They get the car clean with a smile. Every time I drive away I am so very happy with my shiny car.

I tried this location because my usual place was closed for repairs. The price was consistent to what I was used to but the service was far superior! O'Brian was my detail guy and I swear there wasn't a spot on my car that he didn't clean! Incredibly detail oriented. This young man did an amazing job on my car. I will absolutely be back!!!!!

Was driving by and made a last minute decision to get a car wash. I've never been here before and I never drive by this area in this direction, so keep that in mind. I pull in and I see the lane for exterior wash. The lady working the lane was super nice and helpful so i got the exterior wash for $10 and gave her the $10 in change as a tip. She scrubbed the windshield and checked the rest of the car and then a guy came and started waving me in his direction. I followed him but I guess I followed him too far cuz he yelled at me saying "where are you going?" And then pointed where I was supposed to go. Dude. I've never been here before and I was following you, just as you signaled. Why the attitude? He was so rude! So I see the entrance to the car wash and get my tire lined up to enter. And then he yells at me again! He said "hey! Hang on a second!" And ran over to get the receipt on my window to see which wash I had purchased. Listen, I wasn't going anywhere. I was just lining up my car to get prepared. This attendant was so freaking mean to me. There's a way of getting people's attention and telling them to hang on or which way they should go WITHOUT being mean. He was straight up rude. I regretted leaving $10 for a tip and hoped that nice lady pocketed it and would not share it with him. What a jerk. The wash itself was ok. It did not get the top part of my driver side window. The machine dry sucked. The car was still significantly wet when it was finished. Although they flagged me over and likely would have quickly toweled the car down, there was a significant wait. So I just left. Never go here. It's not worth $10. While the sales associate was super nice, the attendants are straight up disrespectful. There is no reason to yell at me like that. You can raise your voice and shout but there's no reason to be rude. There are a million other car washes. No one deserves to be talked to in that manner.

Got my car shampooed and asked for them NOT to wash it. They misunderstood and charged me $25 for a car wash that I didn't want. Now they won't give me my money back so I'm on the hook for their mistake. This place sucks. Plus it takes forever to get your car washed.

I've been coming here for about 10 years but since Covid this place has gone down hill. The last few times something bad happened. One time there is a big scrap on my spoiler where the paint is missing and this time they removed my sunshade and never put it back. What's next? I don't know but I won't be back to find out. Time to find a better car wash. If you like your car don't take it here!!

YOU HAD ONE JOB!! Save your money. They never do a good job in the interior or the windows. Imagine a 7 year old cleaning your car. Yep. It's sorta clean but not really. I paid $31 for their carnauba clean, whatever that means. Greasy wipe marks in my wheels. Sticky coffee spills and food crumbs still present, my windows are smudgy, the top and corners still dirty, my rear view mirror wiped with a dirty cloth so worse looking than when I brought it in. Sure you can send it back through and feel like a b***h for doing that OR YALL CAN TRY DOING IT RIGHT THE FIRST TIME.

I came here on 11/7 at roughly 12PM and was assisted by a darker-skinned woman with blonde dreadlocks, employee #17190, at the Mills location. She proceeded to tell my girlfriend and I that she might not be all there when asked how she was doing and further told us a "joke", unprompted, about a "Chinese Baby who was named Something Wong by her parents, because of her retardation". In this day and age that type of speech about people with disabilities and people of different nationalities is unacceptable. I will not be returning here as a result of this interaction and will be telling everyone I know to stay away.

I visited the Mills Ave location last Saturday for the first time. Decided to treat my car to the "full" wash- inside & out. The staff did a beautiful job on the inside and my car hasn't been this clean in many months. I will definitely return soon.

I desperately needed a interior/exterior wash due to relocating and being in my car day after day. I drove pass octopus car wash saw quite a few cars so I had to check it out. When I arrived, the workers were friendly even convinced me to get a $42 wash. When I went to get in my car I noticed, the exterior was beautifully done but the interior was a half done job. I know this car is my responsibility to keep clean but for $42 dollars I was expecting a way better job. Definitely not worth $42.

Damn!! I should have checked reviews first!! This place was on my way so I pulled over for a quick car wash and Vacuum..holy rip off! I was asked: you want a wash, wipe down dash, vacuum and clean mats? Yes I answered ..a receipt was printed and handed to me, I walk inside and it's $68...whaaaa!?? Are you filling it up with gas too?? Maybe you are offering a manicure while I wait for the car? No to both? Ok now we have a situation!! I complained to the older lady at the cash register and the manager/owner came as she was sharing with me that she had "few complaints" today about not disclosing all cost..I could see the manager having a seizure winking at her to stop talking..it was sad and funny! I actually called him out on it and asked him to adjust the extra cost of $39.99! The car wash itself was ehh..I paid $8 extra for mats and they managed to forget one..thankfully I noticed it before I left and had them do it. What a hassle!! Soon they will be out of business..you cant last long when you scam people like this.

Some of the reviews on yelp and google made me nervous. But just like anything else in life, you have to form your own opinions, and experience life for yourself. Octopus literally brought my car back to life. I've been extremely busy, traveling back and forth between NYC and Orlando, starting businesses, as a result i neglected my car. They single handily made her look like a Brand new showroom car! Can't thank them enough.

I park under a tree at work and get sap and seeds stuck on my car all the time. Went here for standard car wash, but had an great experience. After my wash, Enrique noticed there were still seeds stuck and was insistent that I go through again because that wasn't the type of quality he wants to see. He ran me a rewash ticket and got me through squeaky clean. Awesome customer service and awesome to see someone take such pride in their work. Thanks Enrique!! I'll be be back again :)

I went to this car wash and paid $20 dollars for the ultimate car wash and $10 extra dollars for the "bug removal." After tax, the car wash was almost $35. When I got my car back, the inside was untouched. The windows were still dirty, my back seats weren't vacuumed, and it didn't even look like anyone had attempted to remove the bugs from the outside of my car. I will never recommend this car wash to anyone. Biggest waste of $35 dollars. I could have run my car through a gas station car wash for $10 dollars.

$40 for a car wash and $8 tip. I saw them hustling to get my car clean so I prepaid the tip on my Credit card. Outside looked great. I got in and it looked like they had barely Vacuumed. I asked the guy vacuum it again. He said, we don't do that at this station. (He had a wet vac next to him) take the car to the front, looks like a long line to get it redone. He did not give 2 Pennies about the issue.

I came here because of the professiobalism of their intakers and cashier Terri. They are knowledgeable about their products. Of course, because of the quality of wash and wax. Keep up the good work, folks.

Orlando's best car wash; WHY? Because of the culture, and smiling faces. CATHY is always laughing and smiling with all of the customers. I have the monthly wash plan, and have renewed it month after month because of this culture that has a way of changing even my worst days to the brightest days alive. My Tesla is always clean, and I always leave believe in the kindness of others after talking to Cathy!!!

Paid for the $20 wash which includes shiny tires. They did a great job of getting things clean on the cab and front end of my truck. When I got to my destination I found that the bird crap was still on the bumper and top of the tail gate. Worst part of that is that they rubbed through it with the drying cloths. Can't say that it couldn't be seen. I guess I will take care of that when I get home.

I paid for an exterior car wash with tire dressing. I got a car wash that left a bunch of spots all over the car, two lazy towel holders at the end just standing there - neither touched my car. I got basically gornisht. Their $5 tip stayed in my lap then back into my wallet. I'm not going to manage them trying to get them to do their job. Won't be back.

Outside of the car looked great but the inside looked like they didn't pay any attention to it. Dust and sand still everywhere, as well as dog hairs and window smudges. Not amused for having spent $50 for full service.

I JUST left Octopus after having a $64.00 HAND WASH and detail on my car and these pix really show you how bad their service is. I special requested hand wash as it is a convertible and I dont trust chemicals on the back plastic window and so therefore no machine wash. They did a horrible job. There is dust, sand still in the car. The carpets are not clean. The wheels still have soot on them, the running board has dirt. I am completely unhappy with what they did and will never go back. What a waste of $64! Pictures tell the story!

This was my first time here.. my car was WAY over due for some TLC. This car wash is an mixture of man and machine washing, drying, and detailing your car. You can see your car each step of the way as you walk through the lobby and out to the other side. Today I chose the basic car wash and headlight restoration. The attendant threw in a free tire/rim cleaning for free. It sure needed it! Washing, drying and vacuuming wasn't too much of a wait. It was a bit busy of a Sunday too. You do have to give the detailer some time to give your car the proper attention it needs, which was that long at all. Every employee I encountered was super nice and helpful too.

I've brought my car here before and was pleased on how they were careful operating my vehicle , vacuuming interior and everything seemed to be in its place. Mirrors weren't messed with, ac vents, etc This time around - 5-4-2020 1st off i drive up and asked for the express wash that included vacuum for 14.95 and was told it doesn't exist. So the lady explaining the new prices and such was abrupt and seemed annoyed i was asking. (She then apologized to me for being snappy) ok fine. Then i pay 20 bucks and change for an EXPRESS WASH (not including tires) with vacuum and wait for car. I always watch who drives my car and how accurate it is when they get to it to wipe down windows and vacuum. They were done in less than 5 mins. I normally look it over but i didn't. I drive away - stop to get gas and check my car. Ac was set to heat, still change in floor, rear view mirror out of place (noticeably) I went to beach yesterday so i really needed my car vacuumed and cleaned out - there was sand stuck to my back seats, an old bottle of water (empty) and sand on passenger and back seats too. All this after they supposedly vacuumed the interior. Hiked up prices and fast not so friendly service, half assed job and i won't be back. Now i need to find another full car service place that i can go to every now and again! 20.00 i won't get back!

I spent over an hour for the most basic wash they offer. This place is poorly run, the machine broke and the wash took over an hour and they offer nothing for it. I will never go back to this place And it's dirty inside.

When I first arrived, they told me to stay in my car until I pulled up enough for them. They asked what wash I wanted and of course tried to up sell me on the pricier wash & detail. No, I just wanted my car washed. This place did a good job cleaning my car. Just wish they would do a better job at letting you know, your car is done. They would keep coming in a specify the make of the car, but not the model. I had to keep checking to see if it was my car or not. There's some chairs inside and some outside. Vending machines with drinks and snacks. The restrooms are located outside. There's a tip container outside if you wish to tip. Have your bills ready and your receipt ready when picking up your car.