Mira M.
Google
I wish I could give more than 5 stars because my experience at Ozen has been truly exceptional. It's undeniably the favorite place in the city, and I consider myself fortunate to have been served by Rabiya and Dariya. These two remarkable ladies are the most amazing individuals I've encountered throughout Kazakhstan. Despite having visited various other Ritz establishments in the United States and different countries, the experience here is on a whole different level. The incredible staff deserves 99% of the credit for this.
Rabiya, in particular, is a consummate professional who greets you with a warm smile and makes you feel incredibly welcome. In my opinion, she must be the most highly valued employee at the Ritz. As for Dariya, she ensures that the food and drinks served at the table are of the utmost quality. Her recommendations for the best items to try are always spot-on. However, what truly amazed me today was when they went above and beyond. Upon learning that I will be moving to Switzerland for some time, they printed a list of the best places to try cheesecake in Switzerland (which I usually order there) and provided the history and ingredients of my favorite drink that I always enjoy in Ozen. I couldn't believe my eyes. Their thoughtful gesture touched me so deeply that I was nearly brought to tears by the overwhelming cuteness of it all.
In addition, they wrote me a handwritten card, expressing their gratitude for my visits to their lounge and summarizing everything mentioned above. It was a personal touch that made me feel truly valued. I must also mention Nurdaulet, our exceptional waiter tonight. I cannot thank enough the marvelous staff of Ozen—the bartenders, waiters, managers, hostesses, doormen, and chefs. Their care, love, and the way they treat me always manage to brighten my day a little more than when I arrived.