Office of Financial Aid

I think i can speak for everyone here. 1. They don’t pick up. 2. They don’t pick up. 3. IF they pick up, they are extremely rude and after waiting to talk to someone, they talk to you in a condescending way that downplays the situation your in. Your job is to assist students so do it correctly. You don’t know what other students are going through so do your job correctly and take the time to be polite and actually give advice rather than saying a whole lot of nothing.

they always have an attitude instead of being patient as im a freshman who is also new to this. Who ever was on the phone yesterday around 5:12 was extremely rude and un helpful. When is this going to change? Why be bitter?

Horrible help, especially for transfer students. Waited in a queue for 10+ even though no one was there and the only advice I was given was to go somewhere else. Seriously awful experience

Terrible service, the operator lady when pressing 0 had a rude tone and also wasn't understanding of the situation. I was needing to verify independency, I've been unaccompanied by my parents or guardians for the last 2 years, at risk of homelessness if it wasn't for EBT and scholarships, providing for my own, and she still denies my independency. However, under FAFSA it lists I qualify. At the time of this review was when I made my call, and it took over an hour wait to get a rude operator.

The financial service lady was laughing at me for not being able to pay my loans by stating “you should be paying your bills haha”. I haven’t been able to pay my loans since I am still going to school and have been hit with financial hardship. I will be going to her supervisor and reporting her. Her name was Mary or something like that.

It would help if you guys had better people to work at the financial aid office, especially during summer. I had been calling for the past 50 minutes, and when someone finally answered, they hung up. It's your guy's job to help students. It's so upsetting having to call so that someone can hang up on you—a waste of time for us.

Terrible service andhard to contact even in not busy times of year. They have also marked my issues as resolved multiple times despite my situation not being resolved, and after being given incorrect information from staff, I was left to open multiple tickets, starting from scratch each time. Edit: If I could give a lower review I would. Needed to submit information in the mail and sent everything they requested. They responded saying I did not have everything and that I would need to send it all again WITHOUT TELLING ME WHAT WAS MISSING! How can these people be so unable to provide basic information. Either extremely understaffed or just incompetent.

Awful experience. It’s always students answering the phone and they clearly don’t/ won’t provide any assistance. I had to call 6 different times for one of the students to finally agree to “talk to one of the counselors”. The counselor was immediately able to resolve the issue. This is now the FOURTH semester I have this issue. Please have someone competent and able to help answering the phones. Financial aid is an important source of financial support during these tough times.