Citizen Help & Information Office (OAC) | Eixample

If you only speak English, consider trying a different office. Even a simple address change is difficult to handle here, although it depends on the staff member. After two visits, I have begun to suspect that they are intentionally delaying the process while presenting themselves as helpful. She could have given me the place I needed to go the first time so I could have found an appointment fo an an simple address update.

They were helpful and supportive. I don´t speak or understand Spanish at all, so they were patient, communicated with me and provided me with every information and documents which I needed. Moreover i went without an appointment and they allowed me in. Thank you so much for all the help.

I don’t know anybody who enjoys dealing with these type of administration things. However from the very beginning to the very end I was met with good service the two separate security guards helped me a lot with the machines and directing me where to go. Infact quite strange that it’s the security doing this job but it seems to work because they are stood at the front entrance. Knowing the right appointments and knowing where to wait and when seems to confuse everybody (me also) so I guess they save the cost by not having to employ security and also separate customer assistance. Is it true that the staff that doing the admin lack a certain human element, yes. However this time I did think my assigned administrator was pleasant and was quick and helpful. It did help that I speak Spanish, and he seemed glad that I did. My situation is that I am already a resident of 5 years and I needed to update and confirm that I still live here, this is quite a simple case so perhaps that, that I’m a ‘local’ of 5 years, speak Spanish, and had all the documents I needed made everything straight forward. I can imagine more complicated cases would not be met without stress and complexity. All in all I thought I would give this centre 5 stars as I see that not many people do and I cannot deny I was surprised at how easy my experience was.

they don’t speak any english but it’s still not a problem, they try their best to help you! even though I couldn’t register today (my fault), it was still a good experience

Everyone I interacted with was kind and helpful. Arrived late in the day without an appointment, and a security guard helped me make an appointment for the next morning. At my appointment, I was missing one document, and the person assisting me told me exactly what I needed to print in order for her to accept my documents. I was able to return less than an hour later with that document and was seen by the same person. All employees were patient with my imperfect Spanish.

Met really nice security and front counter staff who helped me get a number even though I don’t have an appointment but it was urgent. Met really nasty back end staff who created a lot of problems even though the house agency has confirmed that the details on the contract are correct. The back end staff got really mad that I spoke English and told me if I want to come back that I have to go to another office with English speakers. Left the place without a padrón that I needed. But hey, nothing new in Spain!

Sadly this office providing citizen assistance is run by "civil servants" who seem to have forgotten that, they by their name, should be serving citizens! In fact they do everything NOT to serve citizens and generally make any interaction as complicated and unfriendly as possible. However, the visit today was much more efficient!

Very good & fast service and nice staff