Ohia Waikiki Studio Suites

I recently stayed at this hotel and had a truly lovely experience. The hotel has a lot of character and was clean, comfortable, and well-maintained. What really made the stay exceptional was the location — right in the heart of everything!||||There’s great nightlife all around, tons of restaurants just steps away, and you're close to anything you might need during your visit. It was the perfect base for exploring the area. I can’t wait to come back and stay here again!

Here’s a revised version of your complaint — clear, professional, and firm so it communicates exactly what happened and why people should be aware: ⸻ Subject: Formal Complaint Regarding Poor Service and Unprofessional Handling I stayed at your property for four nights, and during my second day, I had a very disappointing experience with your housekeeping and customer service. On the morning of my second day, I saw a service staff member near my room and asked him to change my bed sheets. The reason was that the night before, my wife accidentally placed a takeout bag on the bed, which had soy sauce on it. This left a visible stain, and I wanted clean sheets. When I returned later that afternoon, I noticed that new towels and soap had been provided, but the bed and sheets were unchanged. I called guest services and was told that beds are not made daily unless requested. I explained that I had already requested this earlier in the day. There was no information provided at check-in or in the room stating this policy. The housekeeping supervisor, Mike, told me that “this is just how it is here” and that they only provide this information if guests ask. I told him that guests should be informed up front and reminded him that I had already made my request. He replied that they were short-staffed and would send someone later. No one ever came that night. It wasn’t until the third day — my last night before checking out — that my sheets were finally changed. When I asked to speak to the manager, I was transferred without being told the manager was not available, and no one ever called me back. This is unacceptable service, especially for paying guests. The property itself is outdated and poorly maintained, with a generally run-down appearance. This experience has left such a negative impression that I will not be returning, and I feel other potential guests should be aware of the poor service and lack of professionalism. This place so close to all the club, kids renting out this place to party at night, I barely can sleep as night, because the hotel so old, the insulation is not good all music and talking you can heard, you can feel they closing the door.

We were a family of 5…two older teenagers, and one grandmother. Got there expecting what we saw on the website. And for the price…OMG, it was HORRIBLE. Room 295….we walked in…hotel lobby was unbearable with a “perfume coverup” smell…as was the room. Walls were literally falling apart where water damage had occurred and were simply painted over. Two very small double beds and one twin with a bed skirt on it with “stains”. Beds were “clean”, I think…but I took a look out the balcony with falling apart furniture and saw a “milky pool” (nothing like on the website). Packed the family up and walked back down and got a refund for the “next” night…but have to “talk to the manager to get a refund for the night we were not ever going to use”. Called the Sheraton….got in…two bedrooms, each room the same price as the Ohio…with multiple more amenities and cleanliness. Stay away from this place. On that note….the staff at the desk were amazing and happy and helped with the partial refund and gave us manager’s number and email. So that is why they got the rating of 1. Otherwise it would have been a zero.

Last time I stayed here was in 1979. It is a very old building. First room they gave me for two weeks was on the first floor next to the bar that kept me up until 3 am. Room was large but looked very old with a stove rusty and dated to the 1940's. Furniture was cracked and dented. Moved me the next morning to the 15th floor. This room was very small but served the purpose with a microwave ana a fridge. Looked like new carpet, but bathroom needed redoing. I would have bleached the floors and done new seals of cauching (sp) around the walls/floor. Staff was pleasant and the morning treat bags of drinks and granola bars was appreciated. Pool was okay. I would not stay here again.

The hotel has been amazing. The front desk was very pleasant and friendly and helped with anything we asked. Our housekeeper Lillian has been amazing and has had our room cleaned spotless. The location is perfect and close to everything. The beach is only a short walk away. Will definitely book here again.

The rooms weren’t clean, service attendants downstairs were rude no splendid customer service. The location was wonderful it’s in the middle of downtown and easy to walk places but I would never stay here again. The pictures online are deceiving. The hotel is very dirty and run down. The elevator was packed my last day and took so long we had to carry all our luggages down the stairs. Wouldn’t recommend. Not all rooms have a microwave but you can request one.

It’s the worst hotel you will stay with. Valet parking is great but as soon as you enter the lobby, terrible/very strong smell of i don’t know what is that. Makes us dizzy and giving us headaches. When u enter the room it was nice but when actually sleep on it, the blanket is too itchy. The bathroom door doesn’t close at all. The shower has few hot water. The shower floor it’s peeling off the paint and when you shower, you always bang your arm or elbow on the wall. One of our fellow friends, they never clean their room at all. Read the reviews guys. Pictures onlines are deceiving. If only i can give zero star🤦🏻‍♂️

Definitely great value. The rooms are clean and staff is mostly super friendly. We struggled with almost every electrical outlet in the room, unfortunately- which resulted in many days of stress trying to charge phones and electronics in the car in between activities. The rooms could use a facelift; particularly the restrooms. Pillows were perfect, rooms clean, just make sure you pack an extra blanket… the sheets and one tiny blanket weren’t enough! Be warned that the entrance of the hotel uses a very overpowering room spray, BUT, it doesn’t follow to the floors/rooms. Overall we are more than pleased with the stay.

First of all the front desk agents and valet agents were great! They showed Tons of ALOHA! However, the supervisor Mike Felipe, he had no personality, didn't smile not even once, and just didn't know how to interact with hotel guests. The keys to the rooms hardly ever worked, the doors were swollen and had to be slammed shut every single time. There was mold come from the vents, and in the bathroom on the ceiling was filled with mold. The outlets was too loose to even hold my phone charges or anything you wanted to plug in. The carpet smelt of mildew. Maid service did a half ass job on everything. Fixed our bed but didn't refill our towels.

We stayed here for a one week, Christmas vacation. I'll start with the pros PROS: 1) Friendly VALET and staff 2) LOCATION CONS: 1) ROACHES big and small 2) RUSTY furniture, bathrooms, showers.. (tetanus heaven) 3) RUNDOWN 4) RUNNING ONE ELEVATOR for the whole hotel Our initial room, right when we walked in, it smacked us with the smell of URINE and MOLDS. We bought lysol and anything to make the smell go away, it didn't. So we asked for a new room. The second room did not smell, but oh boy we were met with COCKROACHES. If it was just me it would have been fine but we had a toddler. I wish they could have done better with accommodation, but I guess that's the price we paid for. When we moved to our second room it was close to 10pm so we were trying to get everything moved with a toddler mind you. We had left a small bag with jewelry and we asked their lost and found and they apparently found nothing left in the room, which to me is not very honest as we looked though all our luggage and bags and could find it at all. Maybe when this places is renovated as per one of the workers, other customers will have a better experience. But for now, you get what you pay for.

It's probably pretty clear by now I'm an all or nothing kind of girl. Love it or hate it. I only take the time to sit down and write about it, if it's really good or really bad. This was really bad. The shower was cold, I'm not sure what that is on the ceiling, the air vent looked like it had been cleaned once back in the 90's and only some of the lights were working in the room. All of this, I could have overlooked. It's a three star hotel. You get what you pay for. What I cannot deal with, are rude people, and the staff here was remarkably rude... nasty even. And I live here! I can't imagine how they treat tourists. Eesh. I don't recommend staying here. Pay a little extra and stay elsewhere.

THERE ARE BED BUGS. DO NOT STAY HERE. My family friend (in her 60s) was just here this week and on her first night, she woke up to 3am covered in bites and bed bugs. She went down to the front desk immediately and all they could offer her was a phone number to call to speak to their customer service for a refund (which never happened!). If you check reviews on other sites for this property and search for "bed bugs", you'll see a plethora of reviews WITH images of massive bed bugs and blood covered sheets.

If I can give them a zero I would. This place is disgustingly gross. If you would like bed bugs go ahead and book this hotel in Waikiki. We checked in we didn't get the room we were booked for. Than got. Another room the smell was musky. Checked the pillows and there was bed bugs. We grabbed all our luggage and checked out and went elsewhere. Do not stay here. The manager MIKE Felipe would NOT refund our money. I called my travel agent and they spoke with Mike he stated that he gave us an alternative room which also have bed bugs! He clearly knows that hotel has bed bugs. Because he was more than willing to refund our valet and resort fee. He also said he can NOT refund us because we booked through our travel agent. When our travel agent stated that they are the ones that DO NOT WANT TO REFUND CUSTOMER.!! Bad customer service to its finest!!! We left immediately. Did not stay the one night since our flight had changed.

Overall, the location, kind concierge, and free coffee/tea is what saves this place. Otherwise, please put your money elsewhere. Setting: Right in the heart of Waikiki, the hotel is a 7 minute walk to the beach, and is right next to Marugame and Paia Fish Market. The pool is nice, but cold (stick to the beach for a dip). Parking: $45/night, PLEASE do not park here especially if you have an SUV. It is an incredibly narrow garage and many other travelers were struggling to park. Room: For 6 people, we were given 2 queens and then 1 full sized bed that did not match the booking description and did not fit our party. The room itself had peeling paint, a dingy smell, and a broken stove.

I cannot stress enough how awful my experience was at Ohia Suites. From the moment we stepped into the room, it was clear that the place hadn't been properly maintained in a very long time. The room was run-down, with worn-out furniture that looked like it had seen better days. The walls had visible cracks and scuffs, and the paint was peeling in places. The overall atmosphere was depressing and drab--it felt like being in a place that was long forgotten, with no effort put into making it a welcoming space. It left my partner and I literally avoiding being at our hotel at all costs. The photos online were incredibly deceptive and made the place look much, much nicer than it actually is. I was shocked when we arrived because the reality was nothing like the glossy, well-lit pictures. It's clear the photos were taken years ago and don't reflect the current state of the property at all. The bedding and towels were the first sign that this place was not well kept. Both had noticeable stains on them, and it was completely unacceptable. The towels had visible marks and discoloration, making me question if they'd even been washed properly. The sheets and comforter on the bed didn't look much better, and I couldn't bring myself to feel comfortable sleeping on them. We ended up going to target and buying bedding The floors were another major issue. It was obvious they hadn't been vacuumed or shampooed properly in quite some time. There were crumbs and dirt all over the room, and the carpet had a musty odor. The entire room gave off a feeling of neglect. As for the bathroom, it was even worse. The grout in the shower was stained and the tiles looked grimy. It was clear that this space hadn't been cleaned thoroughly in a while. To make matters worse, we found roaches in the bathroom, which was absolutely disgusting and made the situation feel unsafe. There was no way I felt comfortable using the bathroom with bugs crawling around. Because of this, we ended up checking out early and found accommodations elsewhere. On top of the terrible condition of the room and bathroom, the walls were paper-thin. We could hear everything happening in the neighboring rooms, including the very loud and very clear sounds of our neighbors... making love. It was awkward and uncomfortable, and we couldn't get any peace or quiet during our stay. I would never stay at Ohia Suites again. Between the dirty, run-down room, the deceptive online photos, the roach infestation, and the disturbing lack of privacy, it was a truly unpleasant experience. This place is far from the relaxing escape you expect when you arrive in Hawaii.

VERY Dirty, run down, overpriced for what you get. Told we would be charged $400+ smoking fee yet have their staff smoking below the rooms filling the room with smoke. Furniture was stained and had some kind of red liquid splattered across the wall and chair. Not even an attempt was made to clean it. Air filter was plastered with dust and clearly hadn't been cleaned in months maybe even years. Valet attendants lighting off fireworks in the parking lot while we waited to check out of our 45 minute stay... which we were also REFUSED a REFUND for. Don't even consider booking here. Spend the extra money and go somewhere else.

Please do not stay here. We are here currently and have booked another hotel because of how miserable this place is. There is no AC and they are not offering any info on when it will be functioning again. They bring you a fan that's dusty and extremely loud. The entire room is filled with mold. The beds are stained. You feel dirtier leaving the shower than when you got in. The smoke and carbon dioxide alarm is not functioning. There are other guests with children and pets here and I'm sure in 5 years we'll all be receiving settlements from illness we've caught from this "hotel". Please see attached photos for proof.

The areas around the property smelled like poop. Not sure what it was either dog or human poop it's smelled horrible. The room that we stay in was ok. The lamp shade between the beds were like falling off the lamp. It was quite frightening to see it or even to turn it on just incase electrocuted since we didn't turn on the lamp, the room looks dark. We never bothered to call the front desk because I was just too exhausted to deal with and hoping housekeeping will check out all the furniture. The parking garage is tight so make sure you don't have SUV when you stay in this hotel. The staffs were wonderful. Awesome people. The beds is springing when your bedmate moves the whole bed moves. Otherwise the area around the hotel is convenient.

Only the facts: 1. nightly parking rate advertised online was $30. When we arrived, it was actually $45 nightly. 2. Of the 2 in our party one got bit by bedbugs. The other found an alive bedbug on her pillow; 3. Previously existing black residue on the shower ceiling painted over with paint: black stuff visible only through cracked patches. maybe mold ....

This hotel is ok for solo travelers but honestly you get what you pay for in Hawaii! Good basic hotel, not a very good view on lower floors/regular rooms. On one of the streets right by you is an apartment complex people like to hang outside of and also a bar. Then a tattoo shop lol. It was fine for me I've stayed here twice now but honestly next time I will probably stay somewhere with more things included in my stay such as chair or surfboard rentals they wanted $25 just for one of their towels. And the free little snack they give you in the morning is not really worth the time it takes going up and down the elevator but it's a good hotel the maids are super nice and mind their business which I like , the front desk is not as friendly as the maids though I would say. Not a bad establishment though

Unfortunately, this has to be one of the worst hotels I have ever stayed at and for quite a few reasons: - The rooms my family and I stayed in were filled with the smell of urine and mildew/mold and the hallway smelled like throw up. - I woke up with multiple bites and encountered multiple bed bugs. - Some of the staff acted as though doing their job was inconvenient (with the exception of the valet staff who were nothing but lovely). We left the "come on in" (the needs cleaning) sign on the door in the morning and left for a day full of activities and came back in the evening to find the room EXACTLY how we left it with a stack of new towels placed on the edge of one of the beds insinuating they came, saw the room, and decided not to clean it and just left towels there. This happened TWICE. Finally we called asking our room to be cleaned at 1 pm that day since we would be out, to which they agreed. We come back at 6 to find the room left the exact way we left it. We eventually gave up after that. - We requested to have one of our rooms deodorized as the smell of urine was overwhelming and they agreed. Three hours later, no one showed up. We called again asking when they would come and deodorize to which they replied "soon". Another hour later they finally came and sprayed the floor with some type of deodorizer/pet deodorizer. - We asked for new towels and sheets (because there was a light blood stain on one of them) and they never came to deliver them and instead called saying they were busy and to come get them downstairs. Overall a truly disappointing experience, we will not be back.

This is my go-to hotel in Waikiki Everyone here is super nice. Very friendly. Service is top knotch. Nice room, large comfortable bed. A kitchen you can cook in! Yes, an oven!! Right in the heart of Waikiki. Beach is close by and in easy walking distance. Plenty of shopping if that's your thing. International Market Place is right across the street. Also a restaurant on the premises. Overall a great bang for your buck.

The parking is easy to miss there's only a small sign there, however the room was good, the bathroom looked unique to me. The restaurant lava tube that's right there has decent food and ofcourse drinks. It was nice! They need a bigger sign for parking is the only input I have.

They had roaches not only did they have roaches, but some of my stuff were missing and they didn't even bother to check for my stuff and I know it was in the room, but they did not bother to check. They gave it to somebody else and my souvenirs and a whole bunch other stuff went missing. It was hot there was. No AC but definitely if you're looking to work there I would suggest that's all I can do is just suggest working there overall my experience at this hotel wasn't great but the people there were nice the staff they were nice. It was hot very not worth the money that we spent on the hotel and I feel like we deserve a full refund. They lied to us with the AC and on top of that they had roaches and had food in the fridge so that was pretty disgusting.

BED BUGS! My body is burning and itching from bumps that look like online photos of bed bugs. I AM IN SERIOUS DISCOMFORT, my skin is burning! BEWARE!!! There are fresh blood stains on my bed! Plus its filthy! Dusty surfaces and stained curtains I can deal with but the BED BUGS are not acceptable. Thats not all. The lanai balcony is dangerously slanted downward and obviously reinforced. The slope is so significant that I felt disoriented and terrified to step out there. Its surely going to collapse. The room safe didn't work, the hot water ran out after 5 minutes, and the room they moved me into for my last night had no hot water at all. NO HOT WATER AT ALL. Plus its right outside the elevators, I felt like I was put here in retaliation to punish me for complaining about the bed bugs. The elevator kept opening a million times all night long until I finally looked at it at about 335am after not being able to sleep at all to discover that is stuck and opens more than 1 time per minute. I recorded it opening and closing 4 times in 2 minutes!! And the RUDE front desk female said she can't control the elevator and can't do anything about it. I also just looked into the water compartment of the Keurig coffee maker and it GROSS, see photos and video.

We needed a one night stay in Waikiki because our house was being termite treated throughout the night. As a local kama'aina resident living in Hawaii, we were shocked by all of the shortcomings of this hotel. 1) Concur with other reviewers, nightly parking is a whooping $45.00 automatically deducted once you enter the lot. 2) After making a payment and reservations online, we were told there is an additional Resort fee payment, along with the $45.00 parking 3) Once payment and signature processed, then we were told by the female Front desk clerk "Sorry, we have NO AIR conditioning in the building!!! If you would like to request a Fan delivery, please let us know. You can also open your balcony doors for air [note: it didn't help, facing opposite side of the wind direction]" - This was a bad sign upon arrival 4) After requesting for a fan over the phone and an hour wait later, we were told by the clerk that there was no extra fan available - Urgh! 5) Spoke to other hotel customers about their stay in elevators and they too were sweaty and miserable because there were no AC or Fan available. 6) Broken items in room: Kitchen light doesn't work; 2 electrical outlets doesn't hold your USB plugs - it falls off the sockets; balcony sliding locks are malfunctioned & pieces were broken, lamp on the right side of the bed flickered, ice had to be retrieved at Front Lobby and not conveniently placed on each floor and the rest of the room interior was very old & gloomy. Unfortunately, after further discussions among ourselves, we decided to check-out of this hotel after only 2-1/2 hours and we were only given a partial refund on the hotel tax only. So we paid for one night, but the conditions were so bad, we decided it was in our best interest to leave. We ended up contacting a relative, who lives on the other side of the island, to take us in for the night. As a resident of Hawaii, it is sad to see that tourist and locals are placed in this type of hotel atmosphere which is not what Hawaii should be in our home we call paradise. AUWE' Ohia Waikiki Studio Suites!

I was admitted to the hospital with an emergency heart condition and we needed a place to stay but didn't know for how long. my husband made a reservation and then learned I was stabilized and cancelled within 2 hours, but they have kept our money-- almost $500!!!!!! DO NOT STAY HERE!!!!! Under the circumstances it is unconscionable that they would not honor the cancellation. I see other bad reviews here and have to think this is a very bad place. DO NOT STAY HERE

We checked in a little after 10pm and checked out a little after 11pm the same night because it was that bad. Just FYI, the driveway into the valet parking is narrow and we were told there is only one bell cart, but it was in use. Upon entering the room, the oven/stove was on. There was mold by the AC vents. I didn't bother to even look in the bathroom. To top it off there were empty alcohol bottles in the desk and on the balcony. I booked with a third party so they were only able to refund me what I paid there. The female employee said I could get my money back by calling the third party. When the third party called the hotel the hotel only agreed to refund me for one night.

Bare bones Waikiki hotel with questionable cleanliness and a bed that has a huge valley in the middle. The kitchenette is also bare bones and the pool is the size of a large jacuzzi. On the plus side, the staff is very friendly and the price is low for this area.

I always read reviews before I go somewhere, so I read through so many reviews of this place. I don't think any of them were lying, but I'm also glad I didn't listen to them. It's an older hotel, and a local one at that. It's important to keep those things in mind. Check in was easy and the guys at the front desk were very helpful. When I got to my room the AC had been turned on so it was nice and cool, the bed and the carpets were clean, as was the kitchen area. All the appliances worked. All the lamps worked. The balcony was clean and had seating even though I didn't use it. The bathroom is painted yellow, but not as yellow as the photo I took makes it look to be. I did wear my shoes in the shower, but I do that with any tiled shower that isn't my own. The whole bathroom was clean when I arrived. THERE WERE NO BUGS! Some people took issue with having to pay the $29.95 resort fee which gives access to WiFi among other things. Always read the fine print because they tell you. But I looked at a lot of hotels, all of them had resort fees if not an additional deposit required - this one was the cheapest. If you're only in Waikiki for a day or two this isn't a bad place to stay. Being able to spend your money other places than on resort fees is reason enough.

It was definitely a budget hotel. If you are not staying the day in your hotel and would be wandering around the entire time, this is the hotel for you. If you have allergies please be aware that there are molds everywhere. The location of this hotel is great, walking distance to the beach. This hotel is just racking up good money without maintaining their hotel. This hotel is packed because they pay good money advertising to Expedia, Agoda, Travelocity, etc. If you have allergies, do not like bugs, and very picky with cleanliness please do not stay here.

The hotel is horrible. It is completely run down. Pictures shown on the website don't resemble the actual look at all. In the room, the paint is peeling, the shower head doesn't work, the walls and floor of the shower are run down, the shower curtain is worn, the stove is rusty, and the carpet and furniture are worn and chipped. The smell is disgusting. Nothing about the hotel was desirable. It was a waste of my money.

This place is old and literally falling a part. There were cockroaches in the room I stayed in. Not recommended a place to stay in.

Last minute our flight was canceled and we needed to find somewhere to stay with our two dogs. They told us $80 a night and we paid for two nights. READ THE FINE PRINT because they charged resort fees and other things that ended up being over $400 for two nights. As you can see from the videos.... This is not a $200 a night hotel, I showered with shoes on because I didn't want to take any chances. (The employees were all extremely friendly and hardworking though)

Upon arrival they made sure to collect for the entire stay, we learned why, the room was a nightmare and we couldn't cancel. Cockroaches and other bugs in the room. No hot water - lukewarm was as good as it got. Smoke alarm hanging off the wall. Avoid if you can.

First I'll start out with the positive: The staff. The two staff members I interacted with were kind, courteous, and understanding. They deserve recognition, as I'm sure they're inundated with complaints. Here's the rest: we only lasted an hour in this hotel. I booked through a 3rd party, and checked the hotel website. The photos are blatant false advertising. The rooms are run down, and old. The first room we checked into had heavy bleach fumes. It was so bad we could barely breathe. My eyes were watering. I went down to the front desk, and they kindly offered another room, which was definitely better. I'll give them credit for that. However, it was my husband's first time in Honolulu, and he was over it. We plunked down some cash on a resort and left. Thankfully, they refunded the whole stay minus the first night. We basically ran screaming to the hills to get out of there. This was a week ago now, and coming here to see the other newest reviews about bedbugs and cockroaches I'm glad we made the decision to get out.

Seriously run down place. The door to our room has to be slammed hard to get it to even latch. Not secure at all! The carpet in our room was stained in so many spots. The refrigerator leaks water everywhere during its defrost cycle. Also, they must turn off the water heater at night because the water coming out of the hot water side was indistinguishable from the cold side. Then, in the morning, you can take a slightly warm shower if you don't turn on the cold water at all. And the bed? My back hurt so bad in the morning! On the positive side (yes, there are a couple), even on the top floor, the water pressure is good, and the staff is ultra sweet and helpful. Overall, however, this place is utterly disgusting. We left and went to a better place a couple blocks away.

Terrible place to stay , Do not recommend. I advise you to spend more on another hotel but it'll bring comfort. This place had Roaches and no working AC . This place needs remodeling and better accommodations for the price .

BedBugs! This place should not be an option. The worse hotel I have ever stayed in. Stayed one night and couldn't wait to get out of there. Even the though the location is prime, there is an old, musty smell as soon as you walk into the lobby. Room was old, not maintained, wall peeling in some areas. It litteraly put both of us in a depressing mood. Woke up with bites all over, both my daughter and I. When I lifted the sheets, mattress were really old and stained like if they have been there well over ten years. Horrible experience. I can't say anything about the staff as I wasn't there long enough. I was going. To deal with the old, outdated stay, but Bed Bugs was over the top for me. Looked at other reviews in google after the fact and looks like someone else also had same bed bugs experience with pictures which I also have.

I really wish I could give this hotel 2.5 stars, but I can't, so I'm just going to round up. First, let's talk about the lows, then we can talk about the highs. First, as soon as you stepped out of the elevator, the hallways smelled terrible, the wallpaper was peeling off the walls, and the lights were flickering. I walked into the bathroom and turned on the light and saw two cockroaches. Many of the surfaces were rusted, chipped, or poorly painted. There was trash under furniture in the room. The balcony felt really unsafe because the concrete below me was beginning to sag and felt very uneven. Lastly, the pool was cold, dark, loud, and a bit depressing. Now for the good. First the location is perfect. The lobby is nice, the rooms were clean (other than the roaches), the beds were very comfortable, and the hotel staff was all exceptionally helpful and friendly. It is a great value how every room comes with a kitchenette. I also really liked the free gift bags you could get every morning, that was a nice touch. Overall, I think this hotel has lots of great potential. Given that it has so many unique features presumably original to the building (such as the old school elevators and curved walls in the rooms), I think it would be really cool if the did a renovation in which they made this a retro style Hawaiian hotel (sort of like the Laylow which is coincidentally across the street). I would stay here again if it were the cheapest option (like it was this time), but otherwise I would look elsewhere. This is a great place to stay if you don't spend a lot of time at the hotel or in your room, but if you do, I'd recommend finding another option.

This was the MOST disgusting place I have ever stayed. It reminded me of Jeffery Dahmer. Super gross and dirty. Bugs coming out of the sink. I feel ripped off because they photos online are false advertising. I didn't even sleep in the sheets and the showers has cold water no warm water came out. I requested a cleaner room and it was still so dirty and this was horrifying as a young girl staying alone. Please do not stay here it is not worth it.

Should have checked yelp before booking on expedia. First room had mold and chipping walls, next room they switched us to smelt like puke and infested with bugs! And the walls are bubbling and falling off.

Thanks to Priceline.com for posting a list of hotels etc. They are hotels in Honolulu. This was is $100 something a night. I got 3 nights and had a few hours to store my bags. I was sitting on the couch in the lobby. They offer a ticket for two juices and a bag of chips. Fun. The restaurant in the lobby is good. It's a smaller hotel instead of Hyatt Marriott...bigger isn't better. The lady that talks about excursions was friendly. There is a pool and I didn't have time really. There is a deck to sit. There is a view of some architecture hmm shall we say movement that is decaying now in downtown Honolulu...is that Las Vegas or Santa Cruz? Makes me think about it. The room had two beds for me imaginary friend and a kitchenette to use. The toilet was acting up. It was a good hotel room. I could walk across the street to Duke's and walk around to get food and buy some swim shorts. It was really nice to refer me to this smaller hotel in Honolulu!

pooor terrible nasty hotel .... guys just pay $100 more better hotel....Old... shity..

Stayed here for a short trip. Great location--so many shops nearby, whether you need to buy gifts, pick up a quick (or not) bite to eat, or just walk to the beach. The room was simple but nice and clean. The bed was comfortable and just the right size for me traveling alone. It might be a little tight for two. The bathroom was small but had everything I needed. Hot water came on immediately so no waiting :) there was a wet spot on the floor underneath the AC vent from a leak, however, which gave the room a slight odor at times. I was able to see a view of the city and see the ocean from the balcony, which was equipped with two chairs and a little table, where I ate breakfast. For each night of my stay, I was given snack vouchers which were a godsend. I read snacks vary according to season but I received two Hawaiian Sun drinks, two bags of the Hawaiian chips, granola bars and more. All I had to do was redeem the voucher each day between 7 and 10 am. Staff was courteous and made me feel right at home.

We stayed 7 nights at this hotel. Parking: 2/5. Parking is $45 per night. You have to drive into a very steep underground garage, turning as you enter completely blind due to how steep it is (if you are renting a car and have any issues with driving up/down steep hills, do not stay here) and there are only a handful of spaces. We did find a parking spot each night but often, we were taking the last spot available and saw people come into the garage and having to drive away due to not being able to park. Garage is gated and staff operated. Your car will be fairly safe here if you are able to find a parking spot. Location: 5/5. You can walk to everything from this hotel. Food, bars, shops, beach. After making your way out of the anxiety inducing parking garage, it's easy to leave this hotel and get to the freeway to make your way around the island. Lobby/Pool: 4/5. Lobby was clean. Staff was easily located when we needed them. Pool area was clean. Pool is very small but heck, who comes to Hawaii to swim in the hotel pool? Room cleanliness: 0/5. Well. This is what completely ruined the stay for us. Woke up one morning to bed bugs crawling around in bed with me. Absolutely disgusting. I called down to the front desk, they said someone is on their way. 15 minutes later, nothing. So I take a bed bug in a cup to the lobby. Staff was not at all surprised which indicated to me that bed bugs are not at all uncommon here. Will say, staff handled it well (which I would hope they would, seeing as it seems to be pretty routine around here) and we were switched rooms and given coins and laundry soap to wash our clothes. Also did get a partial refund after speaking with a supervisor and manager, but I would've rather paid for my whole stay and NOT slept with bed bugs eating away at me. The room switch sucked though. We were essentially exiled from the rest of the hotel. Our room was outside of an escape door (the only room out there) so we had to go through this extremely heavy escape door each time we left or returned. It was also significantly hotter in that room than our first room. The new room seemed to have been slightly updated compared to our first room, but not by much. Paint in the shower was several layers thick and peeling off. It seemed like they painted over a dirty shower instead of cleaning it. If this hotel did not have a bed bug infestation, I would continue to stay here each time I return because the location was fantastic. However, it's not worth the stress of the bug infestation. I would not recommend anyone to stay here.

I don't know why people are giving this place such bad reviews. We had a nice and clean room, yes of course there were flaws here and there with the paint peeling outside in the hallways and some in the room, but it was just all cosmetic. It didn't destroy any of the functionality in the room. I would definitely stay here again. Especially for the price, if you're looking for the boujee high end hotel, just stay there. I was so happy that I could bring my dog with me and not get any judgmental looks when we come down to the lobby. They also provide snack packs! The staff was super friendly, although the guy that checked me in did not look like he wanted to be there. Great location and great price!

First of all, the staff were always sweet and helpful, and the location is top notch. A five minute walk away from the beach and many amazing restaurants. They also have the most affordable rate in Waikiki. NOT WORTH IT.. My husband and I are Waikiki locals and we stayed here over the weekend for our anniversary while my mom watched the kids. We were looking forward to just getting away for awhile--we weren't expecting/wanting anything fancy. But this place is nasty. I've lived on Oahu long enough to remember when this building was off-campus housing for UH. And it shows. The bathrooms are weird and gross (looks exactly like my dorm bathroom did at UH lol), and it just smells old. The walls in places are warped like there's water/mold damage, even in the hallways. The walls are thin and you can hear everything that's going on in your neighbors' rooms. The pool is small and there's only five loungers available. Those things alone are not dealbreakers, but after seeing a recent post complaining of bedbugs, we checked our mattresses when we arrived and they were DISGUSTING. No signs of bugs in our room, but the mattresses were stained like someone had poured coffee on them in places. We found crusty stains on the blankets that couldn't be anything other than cum, and there was sand in our sheets like the bed hadn't been properly cleaned after the last guest left. And please note that when their website says "double mattress," this is a lie. They are super single size beds (a full/double is 54" and a SS is 48"). I'm sure they do this to make the rooms seem bigger. You can tell the mattress is uniquely sized because they don't use fitted sheets. My husband and I ended up having to sleep in separate beds because they were so small. We aren't big people either--we shared a double bed for years until very recently. Looking at their website again, it seems like the only options are the "full/double" beds or a room with a single king which is significantly more expensive. You get a voucher for a "Hawaiian snack pack for two" when you arrive, one voucher for every day. I was hoping for some actual local products, but there were 2 Nutrigrain bars, a pack of Hawaiian kettle chips (owned by Tim's and produced in WA state), and two tiny macadamia nut cookies from Costco. This place is a major rip off. There are hotels for $20-40 per night more that are miles better than this. We brought home bedbugs from Europe 10 years ago and it took years to get rid of them--if you see bedbugs mentioned on ANY review you should avoid that place at all costs. I only wish we had noticed sooner. Skip this place.

Worst hotel I have had the pleasure of staying in. Had to change rooms immediately for having issues. Second room phone didn't work. Was told one price for parking and charged a higher price at check-in because we didn't pre-pay even though we weren't told it was an option. It is old, full of cockroaches and was just a horrific stay....way to start a HI vacation!

Came with my family. This place needs to be fully renovated. Place is old, disgusting, and gross. Floors are full of stains, don't walk barefoot. Roaches in our room (don't have any food out). Some of the floor smelled like mold, kinda like when the floor doesn't dry peoperly. Im assuming its from the fridge..The shower didn't get hot. Was supposed to stay 5 nights but since its busy it was hard to find a new spot. Outlets were loose, and also not too many outlets. We are checking out tmo and i decided to check out the reviews and maaan seems like alot of people agree. The only positive about this hotel is the staff members.They are really nice. Jericho you sir are patient and kind as hell. OH and its literally in the middle of everything and near really good restaurants.Thats why they get 1 star. If you're going for the cheapest spot..well you found it. You get what you pay for.

This is the review you need to read. Forget the negative Nellies. We got here May 3 and leave on May 12. I cannot say how happy I am we found this place!! We saved a ton of money staying here. We booked through Expedia, I think but just googled it. Yes this place is old. It's a Waikiki icon. They are doing tons of renovations. The people here are awesome!! Dawn helped us get squared away. She is amazing! She brought us ice -we have yet to go get our own. She brought our kitchen utinsils and pot and plates. I cooked everything in a small saucepan and a toaster. We didn't need a microwave. I have made nachos, omelette, breakfast tacos, etc. you save a ton of money by being able to cook in your room. Get groceries at a local Safeway. Food is even expensive there too. The room is clean. Yes the carpet is gross. I wore socks a lot. We get up. Get free coffee and iced tea. Make breakfast, sit on balcony, do pool in morning as it's shady in afternoon. Eat a sandwiich snack before venturing out. Get a day bus pass and go wherever you want. The drivers will help guide but there is an app. Eat a meal out. Share an app and entree. It's enough for two. Don't buy drinks out go to ABC convenience. Beer and wine are twice $$ but liquor is same as mainland. The room is super cold so bring warm jammies. The beds are top notch. I have never slept so well! They brought us a toaster and extra towels promptly. The reason the room isn't already stocked is because of covid so you know everything's been sanitized. Masks are required by guests and employees in all public areas and it is enforced. There is hand sanitizer everywhere. You don't need parking. Ride the bus or rent a scooter for 1$ a d use. They are everywhere. It's central to everything and Duke's is right across the street had a lot of daily supplies. We treated ourselves to the Lava Bar on site. Awesome drinks and food The room is quiet and we were steps away from the elevator. The checkin on weekend looks like a nightmare. Lots of partying young folks. We checked in during the week with no issue but don't ask for early check in or late check out due to covid measures taxing their staff. Our balcony was quiet until the young uns arrived but we don't hear a thing through the walls or walking overhead. Must be the plus of a well built older hotel. Tell them Kristy sent you.! Lol! More later

This place was great! Staff was amazingly friendly! The rooms were clean and had great space! I'll come back! Thank you Kathy!

Booked this for our visit to Hawaii, upon entering everything was very good. Front desk lady was welcoming and helpful. They have luggage storage which is a plus because check in isn't until 3pm. BUT Giving it one star because upon getting into our room we right away spotted two roaches running on the counter, we killed them and thought ok maybe it was just those. We advised the front desk, and they sent a worker with raid and the guy told us just spray the room ourself whenever we see them. (The roaches) Fast forward to night we killed 4 more tiny roaches and when morning came we killed another 3. They were EVERYWHERE. We notified the front desk and the guy acted as if we were in the WRONG for bringing up the issue. They didn't give us a refund for that night nor any discount. He said all they could do was refund the remaining days and send us off to our room with more raid. DEFINITELY DO NOT RECOMMEND. had to end up leaving and booking another hotel. So inconvenient!

Stayed in a suite on the 11th floor for 9 days. Room came furnished with an electric stove, small refrigerator, coffee machine, and a small safe for valuables. Microwave oven is avaliable on request. Great view from Lanai. Bed was comfortable. Room was clean. Flora, or Flor, with housekeeping, provided excellent service during my stay. They waived the daily parking fee upon request, which added substantial value. Building is located off Kuhio Ave, and is 2 blocks away from Waikiki Beach. Courtesy Beach towels available for free at the front desk. Secures lobby and parking. Highly recommended and will be staying again.​​

Given the location this stay deserves 5 stars. It's very central all within a 10 minute walk to - Maguro Bros - Marugame Udon - International Marketplace - Mitsuwa - Ramen Nakamura - Kona Coffee - Waikiki Beach Just to give you an idea of the popular spots you might to checkout on your first trip to Waikiki. The room has your basic necessities including a mini kitchenette if you're sick of the delicious poke the island has to offer. I'll admit the room is cozy but it's a trade off for the convenience of the location. It's odd there is a resort fee associated with the stay likely due to the pool offering which is peculiar if the beach is minutes away. During our stay you can redeem coupons provided at check-in for daily snack packs-- it's a cute mish mash of snacks. Another perk is the free water dispenser at the lobby and during the morning self serve coffee and iced tea is available. That's one less expense. This place is perfect if you don't have a car and are only roaming mainly in the waikiki area. If you do need to get around the bus is available and your usually Uber. The one drawback is if you do rent a car, parking is a bitch. They have an intimate parking garage below the hotel but you better know how to drive between very tight spots. There were a couple of cars that scratched their paint due to the sharp turn entering the garage. Parking is very tight but I guess it's expected for a popular destination. I was cringing every time we drove in and out the tight spaces and I wasn't even driving!

I cannot believe the amount of abuse I endured while staying here. I stayed because I thought it would get better...It got worse. From outright discrimination, threats and even sexual harassment by staff. I am a combat veteran that is required assistance who happens to be my wife that was also harassed in multiple ways and not permitted in my room to assist me because she had her bag stolen and didn't have her ID. I could go on but I give this place a -10 in every category. We will be taking legal action for some of the things I mentionned.

This has got to be by far the dirtiest dump that I've seen here. Besides the abandoned penthouses next door I called at 2:50 to see if my room was ready for check in I was told no. at 2:55 I was called by the woman in the front desk with the mustache and she says my credit card was declined. She never even ran my credit card. First of all, and second of all, what is she doing running my credit card when I'm not here. I arrive and she basically try to like call me out and said there you are. Do you have a card that works Like really lady when we were on the phone I gave you the same credit card number and you ran it and it worked. How did it not work when You called me right before that?. As soon as we got inside the elevator I was ready to kill myself for spending eight hundred dollars on this damn dump for 3 days. I'm pretty positive, I now have headlice, body crabs, bed bugs and cockroaches. Living under my skin no exaggerasian. All I know is .. 3 of these 4 fees on my card. Better drop off. Because I was charged $72 a $135 $762 and $200... Do yourself a favor and not even come to this hotel. Let alone stay here... I don't believe a post can contain as many bad things as I can find with this hotel. I wish people from the Bay area seen this. The green shutter, as well as the islander motel in Hayward, has nothing on this place. I've been to some pretty crappy hotels. Especially in Los Angeles, and this is the icing on the cake. OR should I say the sugar on the malasada... I express my concerns and my issues with this place with the employees. And they seem to not give a d*** so when I notify the credit card company of all of these charges not being authorized, they can continue to not give a damn. We are here with 4 people. We got 3 towels. HALF roll of toilet paper. 2 tissues sticking out of the box that is empty. They give a snack pack. I wouldn't even call a snack pack for 4 people. Two granola bars ..are you freaking kidding me. What a dump dump dump dump. Did I mention a dump!