Okada Manila

We had a fantastic stay at Okada Manila and were truly impressed by the level of luxury and comfort throughout the hotel. The facilities are elegant and well-designed, and the staff were consistently warm, friendly, and professional, making us feel very welcome from start to finish. Our Executive Room was spacious, beautifully furnished, and offered a stunning view of Manila Bay and the pool. A thoughtful welcome gift for our son was a lovely surprise and showed great attention to detail. The breakfast buffet was excellent, with a wide selection of high-quality and delicious options. Overall, our stay was memorable and exceeded expectations. We would happily return and highly recommend Okada Manila for an exceptional hotel experience.

We booked this hotel to celebrate my parent’s birthday, and it turned out to be one of their best birthdays ever. Upon arrival, we were pleasantly surprised with a complimentary early check-in at no extra cost. We simply handed over our heavy luggage, and the staff took care of bringing everything directly to our room. When we entered the room, we were greeted with a thoughtful birthday setup—balloons, a birthday sign, a delicious chocolate cake, and a sweet card prepared especially for my parents. We truly didn’t expect such a warm and generous celebration, and we’re incredibly grateful for it. The room itself was stunning and exactly what you’d expect from a 5-star hotel. The bathtub came with an amazing view, and to our surprise, the pool on the 3rd floor was much closer than we expected. We’d seen videos saying the Coral Wing pool was far and required a golf cart, but that wasn’t the case for us. The pool experience was wonderful, and the attendants were very attentive the whole time. We wish we could have stayed a few more nights. Overall, our stay was absolutely worth it. We’ll definitely recommend this 5-star hotel—100%.

​We had a very nice experience for our two-night family stay. The room was spacious, offered a very clean and luxurious style, and our family thoroughly enjoyed it. ​The staff are incredibly nice and helpful. Our room steward was particularly trustworthy and showed great initiative to clean and arrange our room. We felt confident leaving valuable items as nothing was misplaced or lost. ​​The gymnasium is very nice and even offers complimentary fruits. ​The pools have warm water, which was perfect for swimming, even at night. ​​The Fountain Show is so beautiful to watch, and runs every 30 minutes at night. ​You have a variety of restaurants to choose from within Okada suitable for any budget. ​The reception staff were very helpful and arranged a suitable room for us, as we requested to be nearby the fountain show to watch it from our window! Parking is free! ​I highly recommend this hotel!

The room was well appointed and comfortable, featuring a Japanese-style toilet and a bathtub with a relaxing view of the fountain. Service throughout our stay was good and attentive. We booked two Grand Deluxe rooms, however, one of the rooms was released about an hour later than the scheduled check-in time. The staff offered a late checkout as compensation, though this wasn’t particularly useful for us and an alternative option would have been appreciated. That said, overall it was a pleasant and enjoyable stay.

If you are looking for the ultimate "Las Vegas" experience in the heart of Manila, Okada is the place to be. From the moment you walk through its golden corridors, the sheer scale of the resort is breathtaking. It isn't just a hotel; it’s a massive entertainment complex that offers something for everyone. The Main Event: The Fountain The absolute highlight of the visit is The Dancing Fountain. It is one of the largest multicolored dancing fountains in the world. The choreography of the water, synchronized with music and a stunning light show, is a spectacle you shouldn’t miss. Whether you're watching from the boardwalk or a restaurant balcony, the energy of the show is incredible. Endless Entertainment & Shopping You will never run out of things to do here: • Retail Therapy: The Retail Boulevard houses a wide array of high-end luxury brands and charming boutiques. It’s a clean, spacious, and premium shopping experience. • Cove Manila: For those who love the nightlife, Cove Manila provides a massive indoor beach club and nightclub experience under a giant glass dome. • Family Fun: There are great indoor play areas for kids, making it a surprisingly family-friendly destination despite the casino atmosphere.

Extremely disappointing check-in experience that completely fell short of what is expected from a luxury hotel. Despite the official 3:00 PM check-in time, we were forced to wait nearly two hours, only gaining access to our rooms at around 5:00 PM. We reasonably expected to be settled by 3:30 PM at the latest. The delay was explained as the room not being cleaned on time—an internal operational failure that should never be passed on to guests. The situation was especially unacceptable as we were traveling with senior citizens, who were left standing for long periods. We had to walk a significant distance to the restaurant area just so they could sit, without any assistance from staff. To make matters worse, the lobby lounge directly in front of the check-in counters refused to seat us, despite the obvious circumstances. No complimentary services were offered during the extended wait—not even water or refreshments. When things go wrong, a luxury hotel should at least make an effort to keep guests comfortable. Unfortunately, there was no visible plan, no proactive service, and no attempt to recover the experience. The only form of compensation provided was a 1:00 PM late checkout, which felt completely inadequate given the inconvenience, fatigue, and poor handling of the situation. For context, the room cost ₱56,000 for one night—far from inexpensive—yet the overall experience felt closer to a hostel-level stay rather than a premium resort. Extremely expensive, yet lacking in basic hospitality, service recovery, and accountability. This experience was deeply disappointing and well below the standards expected from a hotel that positions itself as a luxury destination. We understand that December 31 is an exceptionally busy day, and high occupancy is to be expected. However, this is precisely why a hotel of Okada’s scale and reputation should have planned better. All reservations were known well in advance, and rooms should have been cleaned and prepared on time.

The rooms are the best in Manila. Huge, beautiful, and luxurious. That’s where anything good stops. This place lacks soul and anything resembling service. Dining is terrible. Cocktails are weak. The smell of smoke from the casino radiates the whole ground floor. I have no idea how this place earned a Forbes 5 star.

A huge place to stay!! It is like a small city in a big metro. We were three nights here. The room was big and we had the best view. The hotel is highly secured due to the casino directly bellow the hotel. We didn’t play but it was entertaining. So much to see. Plenty of restaurants to choose and bars to drink. Shopping was not so much. You can literally stay here, you have everything you need. Even 7 Eleven. The pool was great! We enjoyed a lot! Pool Service thank you!! We chose this hotel to relax and rest after the long adventures we had. The dancing fountain every evening was a highlight! Would definitely book again!

When you've only been to Vegas casinos, you really don't see the value for your money. For high rollers or for those penny pinchers, this place is the best! Rooms were spacious! You initially walk into a small foyer (mudroom/shoe space). Small walk-in closet sits next to the foyer. Our room had 2 double beds. Larger than a twin. Smaller than a queen. Amenities include shampoo, conditioner, body wash, shower cap, dental kits, soap, lotion, cotton swabs, mouthwash, robes and slippers. Lots of power outlets and waters. Run out of water? Head to the casino. They got water bottles everywhere for free. Bathrooms have a large bathtub, shower and toilet with a bidet! Bidet opens and flushed automatically! So nice! Cost of room is similar to Vegas and the US, but your pesos go a long way on the casino floor. Things to do: Variety of stores and restaurants. Ended up at an American restaurant since our kids chose the place. Fancy restaurants are very expensive compared to the ones lining the walkways, so this is a matter of funds. Fountain show played at night but not sure how often. People stand in lines to see it. Reminds me of Bellagio in Vegas. Plenty of entry points so find one that's shorter in line. Outdoor pool is free. Just be sure to register at the desk near the pool. Staff will help you set up your chairs and give you towels. We got a cabana for free since they are first come, first serve. Indoor Cove pool is paid entry. Since we went on New Year's Eve, we browsed through the "Winter Wonderland" boutiques, which were small pop up shops from different vendors, went to the NYE event/club (?) and got some drinks and glow sticks for our kids, and watched the midnight fireworks over Manila Bay side (our room faced that way so we watched from the room). We also got a small fruit cake. Maybe for NYE? Casino is like Vegas. Tables and slot machines. Craps, roulette, Baccarat, but I didn't see any blackjack, poker or pai gow. Slots were mostly those Chinese ones with gold coins or dragons or babies. Saw a Buffalo machine. Machines take US dollars, but we used pesos. Since the dollar is strong, playing at the casinos was a lot more fun. But it did feel like the slots are not as loose as Vegas. Customer service was pretty good. Everyone is helpful. Not really smiling much, but if you ask for help, they'll assist you. Check in was good, but with passports, it took a long time to register each guest. Room was ready around 2 pm. Then when we went to get our keys, another staff was about to register us again but I declined. System must not be great. Overall a place to visit again? Yes! It was still a great time for great prices!

This is one of the nicest hotels in Manila, or dare I say, the entire country. There are so many things to do here. We arrived at the perfect time, as they have Christmas booths and a stunning light display. It's very festive. The interior looks amazing. They have a fountain show that starts at 6 p.m. and runs every hour. I just didn't like the strong smoke smell from the casino. I wish they could improve that. Other than that, this place is perfect.

We enjoyed our stay. We spent 2 nights for the start of our 2-week tour of the Philippines. The room was amazing and well-kept. The staff was attentive and friendly. The Christmas village and food options were above par. We will miss the hospitality.

Service is great! Fast service and smiley staff. The art and design of this place is awesome!

We came in to eat dinner at the Pepper Steak place. The place was really Asian. Lunar festival and decorated well. The casino was big and lots of slot machine. But didn't like the area of still smoking and vaping part. The attendant and housekeeping keep the casino clean. Nice to go around and visit when in Manila

Stayed I stayed in Okada for two nights. This casino and resort reminds me of Bellagio and Wynn in Las Vegas. They even have a water fountain show that plays on the hour from 6-10 pm every day (Each show includes two songs). Our room was on the 16th floor with a pool and bay view. I loved this view and I highly recommend it. The room was very nice and high tech. The bathroom was incredible and it was the best during my stay in the Philippines. The amenities were super nice. There were three pools; the one in the middle was the largest size and most enjoyable to swim in. We were able to get a cabana by the poolside for free, but I'm not sure if that's how it usually is. The workers by the poolside were super nice, attentive, and even gave multiple complimentary drinks to the guests. The gym was a good size with various types of equipment. Their resistance machines were unique and interesting, but targeted each body part. The casino was very huge. The upscale shops run parallel to the casino. There are lots of eatery when you head towards the fountain area, with plenty of options for you to eat and drink. The services throughout this hotel, casino, restaurants, and shops were excellent. I didn't encounter any rude workers, but the workers do expect tips. Overall, I recommend Okada for the luxury experience in Manila. I knocked down one star because of the inconvenient layout of the shops/casino to the hotel rooms. It was really tiring to walk from one end of the lobby to the other side where our room was located. At least there's a second lobby, drop off area, and check in desk on the opposite side.

First time I visited this place last month for the last time I was in Manila of 2017 still in the making. The place was so huge, I was told that it is the largest Casino in Philippines. What makes it awesome was the Dancing Fountain @ night. I've been to Dubai & even in Las Vegas but Okada is the best over all. They got a lot of Luxury Boutiques & fine dining of Fastfood. Very entertaining & a nice walk for children & adults. Looking forward to check-in. Love the comfort room gadgets. It reminds me of Japan.

One of the best hotels we've stayed at! We were upgraded to a king suite with a beautiful view of Manila Bay and the pool. Everything about this room was amazing: thr comfy bed, the views, the bathroom, and especially the soaking tub! The room was already really high tech. There are a couple iPad where you can control the lights and tvs. Aside from the rooms, the service was really great here. All the associates were so welcoming and helpful if we had any questions. The hotel is also a casino and mall. It is a massive hotel so you might get lost. After a few hours of walking around, you kinda get used to getting around though and even if you're lost, the associates are everywhere to help. Overall an amazing hotel and I highly recommend coming here!

Poor communication. I booked a room on their website for an upcoming trip this Oct. I never got a confirmation email but my card was charged. The phone number on this yelp listing does not work. I tried several times and I am put on hold for endless amounts of time. I tried emailing the hotel with messaging system on the website and I get "administration error message did not go through" Can someone please provide me with a number and or email that works? I am trying to communicate from the U.S

Stayed here for a few days in October, 2022 with my husband. The hotel is massive and includes a casino, lots of yummy restaurants, shops, a beautiful outdoor fountain show, an amazing spa, swanky bar, live entertainment, family friendly pools and SO much more. The room we stayed in was larger than a normal hotel suite that had a separate living room, large bedroom, walk-in closet, two bathrooms each equipped with bidet toilets, and a large soaking bathtub. The bathrobes were made of the softest material. The toiletries were luxurious. The room itself was simply AMAZING! The hotel hospitality was 10/10. Everyone was very kind, hospitable & attentive. We ate at Kiapo several times during our stay because it was that good. They serve traditional, yet elevated Filipino dishes. During our stay, there was a tropical storm outside which was hardly noticeable when inside. Our friends stayed there the same weekend and they told us that the hotel had EVERYTHING they needed for them and their toddler. They never had to leave the hotel for anything. My husband and I left a couple times to go to the Mall of Asia which was a 5 minute drive or so away. We were blown away by this epic hotel and recommend it to all of our friends / family. Several of our friends stayed there since and they all agreed that it's a must stay!

I went back to Okada Casino Membership counter to request a replacement card as I forgot to bring mine. I presented my valid California driver's license but apparently for Okada, you need to bring your passport as well! Guess they're too good for me to continue being a rewards member! Forget you, Okada Manila, you're too pretentious anyways thinking you're a big shot! If you don't want my gambling money, so be it! There are other casinos in Manila willing to accept my foreign drivers license and take my gambling money as well!

American here- I would say this is like the Vegas of Manila. Great hotel and service but you'll pay for it (always cheaper than actual Vegas though). There's casinos, lots of food, and amazing views. The interior is pink which is a bit odd but I was well taken care of when I stayed here. Tip the people well and they'll take care of you.

5 star hotel in the Philippines Great place to walk around and take amazing photos,they have a dancing fountain similar to the one in Las Vegas. Upscale stores inside and lots of rstaurants,4-5 star buffet can be found inside a bit pricy thou. There's jollibbee inside the best food chain in the Philippines. Huge parking which is free to patrons. Theres also huge casino that im sure attracts thousands of clientele. Security patrolling the area- I visited few atores and tried some restaurants as usual service is homey,excellent cuisines. Decors is somewhat weaternized and contemporary Washroom are immaculately clean Good for family,kids and excellent for large group. I never checked in so I cant review the room and its features but based in my family's story they loved it. Pride of the Philippines a 5 star hotel that has almost everything inside. Kidos! mabuhay!

Went here with family to celebrate the new year for 2023 and it was a memorable experience. They still had their setup for Christmas at Okada so I was able to experience that too. However, a lot of restaurants are still yet to come. As a result, not too many options on where to eat in the hotel, but it looks promising so far and enough activities to do for everyone. They have a spot for kids too to keep them busy while parents go to the casino or shop. A lot of photogenic setups too for the gram. The room we got was also lovely and clean. The room offered a nice view and the bathroom toilets were a bidet. The bathroom also provided us bar soaps and shampoo, shower gel, and conditioner. As for the tv, it included Netflix and can be setup to watch whatever plays on your phone. They also offer a pool for guests and when you check in at the pool, they will provide you free towels and bottled water. Other services such as liquor though will be charged. My only con was that we had extra people staying in our room and I believe the room we got was a master suite. Therefore, we had only one bedroom but the hotel offers an option to add a mattress. The mattress isn't big though and is only a twin size. This was sufficient though as two mattresses were able to provide a resting spot for four people. Although, the service took over 4 hours when we were told it would take 30 minutes. After waiting three hours, we called a second time asking about our mattresses. Thankfully, this time they came when they said they would. Overall, I had a pleasant stay at the Okada hotel but I don't think I would return as it is expensive. However, I would recommend staying here for a memorable experience for Christmas or the new year. Preferably for the new year as you will be able to also experience the Christmas layout. You can knock two birds with one stone that way.

Expensive lol but so worth it! They upgraded us because our room was booked. Only problem was the upgrade was for a smoking room. It wasn't as bad as I expected it to be but what made me happy was they offered options to help remove the odor during our stay. Overall, I was very happy with our upgrade lol I mean, they moved us to one of the best rooms lol The shops were awesome and surprisingly were priced fairly as much as the stuff in the states. I ended up getting my fiancé a new style of a gshock watch for $124. Many options for shopping. I didn't spend a lot of time in the casino but obviously it's a casino and it has many areas to gamble. Many options for food places, but it was also pricey at many of the restaurants. You could tell many people agreed because jollibee had the longest lines LOL Be warned that this place had major security. Like they double scan you when you enter and pre scan your car/cab before you enter the area. It's like a mini Las Vegas in Manila. I would definitely like to stay here again...once I become a millionaire though. I throughly enjoyed it with my fiancé and I can say they made my fast few days in Manila so wonderful!

-been here twice. First one we had toilet issues. I came back and wanted to give it another chance. Please bring your Passport, didn't accept my California drivers license and Military ID. I had to change my bookings and add a family member who has a local ID to get in. I booked 2 rooms for me and my family. I asked the front desk to give me an access to both rooms/floors since Im the one who's paying.. Front desk said yes. After many tries, 2 key cards don't have access to both floors. My family and I had to meet in the lobby first before I can go to their room. I went down to lobby to complain, a guy at the concierge said having an access to 2 floors with one card is not possible. I told him thats not what I have been told. He said he will ask the manager about it. He never retuned to me, issue never fixed. Phone is not working on the first room. I had to go out and look for a security to call maintenance, never fixed either. The door between bed and shower room is broken on the second room, it got fixed, thank God! To think the rooms were very pricey, they should at least make your stay more pleasant and comfortable. But no, too many issues have to deal with, very stressful. Oh.. and the rooms were not ready till 4:30, check in time is 3:00.. i mean.. seriously! The casino has a lot of stand by's occupying the chairs, not even playing, mostly on their phones or watching other guests playing, hardly see staff to order drinks. Thats it for me, not coming back for sure..

I lucked out at the Okada, I booked one of the standard rooms but I got upgraded to a multi-room luxurious suite with a full bar and spa to make up for a issue I had on a previous trip. I counted like 5 mini fridges and not only stock with beer including Japanese and Korean brands but wine and champagne, and they where the good brands names. The highlight for me the the Japanese toilet where I got a wash and dry ;) The pink decor and the size of the lobby and the main dinning and conference rooms is unbelievable and I don't have the words to describe it. Besides the Hotel and Casino you have a giant fountain, and a rotunda of mall shops and restaurants, Some stores are still closed due to covid19, but theirs still plantly open and you should not have to leave the hotel for anything. The front desk and room service was great. And you don't need to call for a car service, there is a taxi stand at the other end of the hotel if you just need a cab.

Breakfast at Kiapo restaurant was awesome. The staff was attentive to your needs. The Casino was cleaner than the other casinos in Manila, however there is still a hint of smoke in the gaming room. Hopefully, the hotel will totally ban smoking in the facilities. Make separate room for smokers.

One thing I wanted to add is that this hotel did NOT have their own transportation service for their regular guests. I think their transportation service that they had was for VIP guests only. It would have been nice if regular guests could use their transportation service even if there was a fee...similar to The Peninsula (see my review). Sometimes at peak hours its difficult to get taxi or GRAB and you might have to wait for awhile.

Top notch 5 Star Hotel and Casino. Highly recommend!! Excellent buffets and restaurant options. Super friendly staff and amazing room views. Only issue was during check in but a call to the manager was able to get it resolved. I think a couple of the checkin staff might have been new.

We stayed there for a day. We planned to stay there a week but because my son couldn't play in the kids area and they're swimming area the other side had an extra fee it wasn't a problem except the pool people charge $20 or 1000 php after the 4th person whether you swim or not. Awkward timing to get a massage, my wife couldn't get a massage also. We decided to stay somewhere else. However, I gambled and had dinner everyday there, until I had to leave to travel to Vietnam etc. Not close to Caesar's palace type of customer service or ritz Carlton 5x-10x customer service. I feel like the workers there feel like they're a bit more entitled than other hotels which has better services. They also won't educate you on how to get a better deal until you reach the casino. I only slept in the room lol The games and food selections made it fun. The room sizes and spaces are ok. Next time we won't stay there it's a beautiful hotel, but will gamble again daily for fun and giggles. Thanks for keeping my son's blanket safe. -1 star for customer service. Everything else was great.

Hands down one of the best hotels to stay in Manila. Okada delivers world class service and amenities. This hotel exceeded my expectations. It has shopping at your fingertips with major US Brands, it has a casino and a lot of restaurants to choose from offering different cuisines and reasonably priced considering this is a 5-star hotel. The hotel lobby has a wow factor! The rooms are very spacious and clean and you have options on the type of view you prefer. I got the fountain view so at night I had the luxury of watching the fountain show! It's beautiful view! The room I had has a huge tub with jet sprays, large bathroom with separate shower and toilet. The room is huge with nice sitting area. It has a coffee bar, a foyer and it has a walk in closet. When you get to your room, surround sound is on and it smelled so clean. The Tv, curtain and surround sound is controlled by an iPad. Your iPad is personalized and you can order room service at your fingertips. This hotel thought about client experience and in my opinion surpassed my expectations. I highly recommend this hotel to anyone who loves to indulge in world class luxury!

Would not recommend staying here at all. As nice as everything was, my family had endless issues with the employees at the reception desk and their managers. At our check-in time they only had 2/3 rooms ready, and it still was taking them a ridiculous amount of time to get the last room ready. On top of that, a separate reservation of ours had been cancelled and still not refunded. It's been almost two months and still my mom has not received her refunds which she has been talking to them about since we were still staying at the hotel. They constantly give you the run-around. They're more concerned about getting your money than accommodating you and your guests properly. Overall, staying here just wasn't worth it.

Came all the way from California to Stay. It was gorgeous as in the physical appearance of the resort and hotel...We stayed 3 nights. But timing was a pain in the a** and hospitality sucks. Staff and employees 85% were extremely rude. We checked into 2 different rooms and they lied and said that it won't be ready for another 2 hours and when I checked in with another receptionist they gave us our key. It was hot, we're drained and there was no where to wait in lobby so we were all furious. And I understand the safety and security needing for Surveillance purpose of the building when it comes to the casino but Jesus...you feel like you're walking on eggshells in the ENTIRE building to the point you feel more comfortable just staying inside your room. You can't walk out the hall way down stairs, through shopping area without feeling comfortable honestly. I went shopping around the area with my sister, couldn't walk without staff and security looking down on us. Even asked us if we had a stay here. Yes we did. I asked to see the pool and they rudely told me "you have to pay to see" which was strange even though I know you have to pay for the cabana but just to see? and then I said "I just wanted to view the pool" and they rudely replied "stand by the door and you can see from there ma'am." We just walked out and left. went to get a quick snack at jollibee and they missed an order and so we grabbed our receipt and showed them and they demanded to see our tray and to look in my sister's purse as if were trying to SCAM out 50 pesos pies? All we wanted was our missing order, all I could do was just laugh because that's just ridiculous. We had the southwestern for lunch and the employees were just standing demanding on what you should order, even if you didn't want it. And when you're paying they're just watching you not giving an inch of space just hovering over your back until you paid the full amount. Need to treat guest with respect more.

Really Gorgeous Casino! It looks a lot like the Wynn Casino in Las Vegas. The entire place has a pink girly theme which I like but I guess it's not everyone's taste. Okada has a fountain show that lasts 2 songs, it was alright but the Bellagio Fountains in Las Vegas are a lot better. It seemed like a knockoff version of it but it was still kinda nice. I did like the Lana del Rey song they played though. My family came here to celebrate our relative's birthday dinner. We ate at Kiapo restaurant inside the casino which is Filipino cuisine. It was alright but maybe when I come back I'd prefer to try something else to eat. I didn't really get to walk around the shops much. It didn't seem like there were lot of stores when we went but according to my aunt apparently there's a lot of shopping options here. I guessed I missed it. I didn't play on the slots this time around but it didn't look like anyone was really winning haha. There was this one nice looking pastry cafe upon entering the casino and I'll make sure to try that place out next time I visit.

Suite was very nice with great views of the pool and ocean. Big shower fir 2. King size bed, large stand alone tub with a view. Good options were limited, Buffet was jus fair. If you American, Think vegas Strip hotel.

American here. Property is generally very nice, even if some details are neglected. 4 stars. Service is the real standout - in a bad way. It is not possible to be served food or drink in under 30 minutes from the time you place your order unless you are at a fast casual restaurant, a buffet where you serve yourself, or sitting directly at a bar. Everyone is kind and warm and lovely, but a single glass of wine can take 45 minutes to arrive. Do you like to drink and gamble? Bring a flask. There are maybe 3 bars in the entire property and casino service is not a thing. 2 stars. Shopping selection is fantastic, though prices for most luxury goods exceed those I am accustomed to at home by 20%, sometimes more. 3 stars.

If you plan on booking with them. Don't! They charge you for the slightest adjustments. They are all about charging you more. If they could charge for the air you breath, they will! Sorry to say, they ate a big hype for nothing! The customer service is non existent. They do not understand English, and if they do, it's like talking to a 5 year old! They suck big time! They certainly help me decide to never, ever deal with them ever again! So, take my word for it. I booked 5 rooms & I utterly regret it, so don't fall for their BS!!! Not worth talking to their personnel/customer service! You'll go around in circles never getting what you want!!! I wish they hired more educated people & management that treats their customers well. They way I was treated is unforgiving!!! Trust me, there is nothing easy with them!!! I would not have given them this kind of really bad but honest review if they were anywhere close to being customer oriented but it's not in this place!!! So no thanks to them I'm never dealing with them or any of their affiliates!!!! I'm forced to give them 1 star although it really hurts my feelings. In reality they don't deserve any stars, they deserve rotten eggs!!!

Staff at the buffet was very rude--You would think they would tell you that you need reservations for the buffet instead of standing in line. Arrived when the lunch was ending and they told us to return at 6pm... Did not tell us we needed a reservation.. stood in line at 6 pm to eventually be told that we needed a reservation... They could have informed people in line this ahead to time.. Sad customer service.. Won't go back.. Terrible experience all around here at Okada--

Very friendly staff wonderful place and facilities. Thanks to its gorgeous people managing it!

Apat na tala lamang sa kadahilanang nanghingi ako ng set ng amenities, shampoo at conditioner lang ang binigay. Akala ko kasama na roon yung toothbrush, shower gel at iba pa. Nung pinadala na sa akin, hindi na ako nakasambit na kulang yung pinadala sa kadahilanang nagmamadali yung nagpadala. Yung isang Hotel porter naman ay isnabero, buti na lang dumating yung isa para makuha yung gamit namin. Naintindihan ko naman kasi marami kaming naghintay sa aming bagahe. At saka, ang tagal ng mag-check in namin inabot yata ng kalahating oras. Samakatuwid, mainam ang aking karanasan sa Hotel na ito.

NOT RECOMMENDED....Hotel is nice... staff is nice... but the service for getting a cab made my stay like a piece of of crap... with all the money we spent from hotel room to buffet and casino this is what we get... no shuttle...

I live in Las Vegas. This place looks EXACTLY like the WYNN down to the font face of the their signs and the smell of the lobby. I felt like I was back home. My friends and I were so taken aback that I had to look it up and saw that Okada used to be partners with Wynn. NO WONDER! Anyhow, I'd post photos of the casino but I got yelled at by the TONS of security guards (good good) pacing the floor. Asian casinos are interesting in that the most popular table games aren't quite the same as Western casinos. BUT the slots are the same in that you lose all the same.. but it's in Piso... so it's not AS MUCH as you think. Note that smoking is allowed in the casino and in the club. Our purpose for coming to Okada was to go to The Cove.. the newest, hottest club in Manila. There too felt like Las Vegas! Came with a group of 15 from the States and got a table on the dance floor. The club was smaller than Vegas clubs but reminded me exactly of XS and Omnia put together.. they even had a chandelier that danced. The music on a Saturday was good. 12 bottles for $1200 (DEFINITELY NOT VEGAS PRICES) including Dom Perignon... and french fries! I enjoyed the talent/gogo dancers who were genuinely great performers! Best part is they give you a DOGGY bag for your bottle of alcohol. WOW. Also, they give you plastic bags in case you can't hold your liquor and a bag to carry shoes in! I'm impressed! For a night out in Manila, add Okada and the Cove to your itinerary!

Love this casino. Of the ones I went to, Solaire and City of Dreams Okada is the best. So much to do if you have a family. During Christmas they have booths where you can take pictures with Christmas themes. The water show is ok, not to long but it's ok. They have good places to eat, Jolliebee, TGIF, Starbucks, Coffee Bean with new ones coming.

I just came here to visit with friends. We didn't stay in the hotel, we only went to the casino area, shops & fountain show. It's a pretty big casino if you count the shops that goes in a circle. Honestly, I think the decor was cheesy. I didn't think it looked like the Wynn. The fountain show in the middle of the courtyard was pretty amazing and is worth seeing. Casino had lots of slots and we ate at their food court which was pretty good. I would like to come back and stay and gamble at the hotel to really give it a real review.

I stayed here in the executive suite and there is a large cock roach. We had some points and we won a free drink. Stood around for 30 mins to be redirected 3 times just to get a free drink. What a waste of time

Brand new machines, I just wish they had other themes besides the Chinese inspired ones. It gets boring using similar slots.

Got here at 530 pm ( even late for the check in time) it is already 7:05 and I am still waiting for my room! what a waste of time. Sorry for the long overdue update... After all the hassles we went through their manager on duty went above and beyond on making up by upgrading our room and extending our check out time. He has a sense of great customer service and I don not think any hotels would do that, and because of that I will definitely come back and would recommend Okada to all my friends and relatives in the Philippines and here in California. Thank you so much.

Beautiful decor, but skip the bar next to their "sports book". I've been here for 20 minutes partly because they didn't know how to charge me for my vodka tonic and because they have to charge my card at another location. It feels as if that other location is across Manila. The bartender also didn't know how to pour and over poured by a little bit, they took the remaining drops of Belvedere and poured it back into the bottle. WTF? Horrible service!

Oh my god! This place is gorgeous! It is completely over the top! The hostesses are unbelievably beautiful, I thought they were and. Ms. Universe contestants. I came here to see the casino since it is open. They had entertainment in the lobby every half hour with dancers, beat boys, they were all amazing. This is the best casino I have ever. Will definitely be back once the hotel is open.

Yes, not gonna lie the interior looks pretty amazing. Almost at par with some of the ones I've seen in Vegas - like Bellagio or Palazzio. But it's a lot smaller. I guess also because half of the building is not yet done and we went there pretty late so most of the places were already closed. It really is expensive. A tiny slice of cake was worth 300+ pesos. I've had their green tea Opera cake and the chocolate mousse dome. They were both pretty good but I can't say they're worth the price. Everything else was pretty generic - slot machines, table games, lobby for photo op. We were highly impressed by their automatic bidets though. (They automatically open when you enter the stall and they had dryer. For your butt. Yep, you read that right.)

Seriously??!! $51 per person for the buffet!!?? That's double the price of Spiral. How much can you really eat!!?? Anyone who would pay that especially in the Philippines is just assinine. Think about the poverty in the country. My God!!

Came here with my husband and my mother in-law to kill time before our flight back to the US. We were shocked, they had her favorite machine "kittie glitter" identical to the one back home in California. I hand her some money to play but first we take a pic of her and her favorite machine. Immediately an employee came over and scolded my husband, as if we were taking pictures of a top secret military base. The she stood there and demanded he delete the picture, which he did. We thought this waqs the end of it. She then followed us demanding to see the photo album on his iphone. At this point I asked her if there was a problem to which she yelled back "it is philippines policy you not take picture". I have no idea if this is true or not, but if this is the case there should be signs saying so. This is not the case as where we live. Our casinos consider it free advertising. I'd imagine she has this confrontation often, since i saw many foreigners here. What are they hiding here? Why are they so worried about a picture of a 70y/o woman with a slot machine? We left and went to mall of Asia.

Do not waste your time at this casino!!! Their system is continually updating so you cannot simply cash out. You have to wait for the attendants to process you a written payment that takes almost an hour then you have to go stand in line at the cashier!' What a waist of time!! They say it only is the first time it's happened and will only be a few minutes but it's going on all the time for everyone who wants their money back. Don't go there!! Many other better casinos to go to!!

Construction is still ongoing. So far, I like the buffet and the fountain show. Interior in layman's term: "A Pink Alice Wonderland".

Beautiful! The casino is the only part open. I wasn't lucky on the slots, but my parents were. My husband was playing at the only craps table open, and it was fast when it was only two players, but when it was busy they were unbelievably slow!!! I noticed the money dealers were still learning the math of how much each was worth and the table manager (handling the cash) didn't know the rules. All four table workers/dealers were still learning the rules, which made it a little slow. My husband was sitting next to one of the dealer's teaching them which chips to payout first, which to remove or which bets stay, etc. What made my husband and two other players upset was when it took 20min for one roll! Everyone kept throwing chips one person at a time, one bet at a time, and the dice dealer wouldn't give the roller the dice to stop the bets. And when the dice was thrown, with one die falling off the table, they still counted it as a good roll! We were fed up with these dealers bc they didn't know the game yet. If you're there for slots or bacarat, then go. But it's still too early for the other tables/games.

I went there to check it out today (September 4/2017) and I only spent an hour there to notice these: 1. Most restaurants shown on signage are not yet opened and I have the sinking feeling that they will ever do. 2. Obviously they have major construction issues, especially the flooring: it shows numerous defects and damages. Workmanship is generally very poor. 3. There are more staff than customers. There are much foot traffic but mainly by staff members. It seems they are trained to walkabout to create the illusion that the place is busy. 4. The design of the place is very strange: very monotonous, all restaurants seem to be closed in and not very inviting, layout is not very efficient (e.g., cashier area is all the way to the back). 5. Security is overly tight and make the place very uncomfortable and unfriendly. 6. Retail is almost non existence and rid of major brands. I don't know who is running the place but it reflects turmoil at upper management. Mr. Akada may be good at making slot machines but creating a resort/casino is not his cup of tea. I hope Akada will ultimately be successful and his vision fulfilled but it needs major changes in every level before money runs out. I don't know why a major destination resort is still in soft opening mode since December 2016.