OKANA Resort & Indoor Waterpark

Friendly staff who answered all my questions. Cola & Karen at the front desk were kind and helpful. Waterpark was fun and had lots of lifeguards and staff, the were prompt when my daughter needed some assistance. Rooms were clean and nice, mini fridge was cold. They upgraded our room and the kids loved the bunk beds and extra tv’s. Plus easy check in/ out process. I’ve already recommended it to other mom friends and plan to go back!

Overall, we had a great trip to Okana. First, room was pretty nice but they still need to work on cleanliness (hair was found in various places). Pretty much all the staff were great but having the tip request at the $14 each icecream shop was abit much. I enjoyed the pizza but kids thought it had too much spice. The taco restaurant was really good but food was slow. I doubt they read this but here are some more suggestions. Have more activities for the kids like great wolf. Can easily have a dance party after water park closes. Make it easier to grab and go on some food, like the tacos. We didnt want to eat a a sit down but wanted something better than pizza. Creat an app to make it easier to find hours, order food, and see activities.

Place was amazing. Rooms were clean and cozy. Stylish. We needed more drawers for room and bathroom. Many more bathroom hooks for towels and wet swimsuits would be nice. Customer service was excellent. Very friendly! Every request was met with the friendliest, professional efficiency. Especially Meme in reception. On 1/2/26, She went out of her way to correct numerous issues with our 4 room family. Jose was extremely helpful too And Deandre at the Dive pool bar/ seating area was a very friendly conscientious waiter for us. A daycare would be a nice addition so adults could enjoy some grown up time. Perhaps making the wristbands also depict over age guests would be a good upgrade so we don’t have to carry our ID.

We had the best time at Okana for my girls birthday!!! I mainly wanted to shout out all the workers. Everyone within the hotel and facilities were super sweet hard working folk! Everyone had smiles and was very happy to help. The gentleman in the arcade was especially nice to us and that made our whole day considering it was our girls bday!!! The kids found friends in the pool area and there wasnt much that they didnt get to actually experience!! The life guards, very much professional!!! THEY WERE ABSOLUTELY READY TO SAVE LIVES! I applaud them for their hypervigilance. We were there during off season in January and I was very much worried about the temperature in the building & the pool areas. IT WAS ABSOLUTELY PERFECT! I WAS IMPRESSED! AM IMPRESSED 😆 The arcade was very much the most upgraded arcade ive ever actually used. The games were so awesome! Several VR games. The mirror house was super crazy! We enjoyed the heck out of that. We did not play lazor tag but maybe next time. We also did not use the escape room. We cant wait to go back!!! Thanks Okana for giving us the best little vacation in Oklahoma anyone could ask for!! 10 out of 10 from us

Meme is amazing!! She was so friendly and had everything set up and ready for our big group of special Olympic athletes, coaches, volunteers and family. The resort is awesome!! Everyone had so much fun. I really appreciate how inclusive the staff was with my special needs son. We will definitely be back.

What an fun time! Positives: The first face we saw was Meme at the front desk who made our entire stay begin on such a positive. She was friendly, personable, knowledgeable, and make it feel like home ASK FOR HER. We then went to our room (we did the Iconic birthday package) and what fun! Cake already in the room, the t-shirt was the perfect size, and balloons were perfectly placed. The waterpark had a little bit of everything for each out our family members to do and the extras that you don't see on the main floor such as the smokehouse across the street was so fun. Cons: EVERYTHING COSTS and is EXPENSIVE. Parking was okay at $15 for the night but you decided to leave to explore? Charged again. The water pressure is horrible. Food was overpriced and not great and rules seem to change by the day. Overall, very fun we will definitely do it again!

Had a great time! Excellent staff! The front desk people were great on the way in and when leaving. Meme took pictures of my family! Karen was helpful also. The staff are all eager to see people enjoy themselves and make family memories. I really appreciated how vigilant the life guards are!!!

What an amazing place to have in our backyard! It’s great to have a place in OKC for a day of fun and get the resort experience. Meme at the front desk made us feel welcome and made some great recommendations. We stayed in a suite with a king bed, 2 queen beds and a couch. Our family of 6 (with a baby) had plenty of room. We will definitely be back.

This review is for an EVENING PASS experience(which they offer from 4-9 PM for $49.99) which occurred in January 2026. As a native Oklahoman, I've been intrigued by the idea of OKANA as a destination water resort since the moment it was announced. The suspense built while seeing it under construction with slide pieces spread over the ground occasionally when I would bike on the nearby Oklahoma River trail or eat at 39 Restaurant. Nonetheless, I tempered my expectations after hearing and reading mixed reviews on Yelp and figured a day pass would be the best way to see for myself. Ultimately, went with the evening pass as the best value as I didn't see ourselves using up the full time the day pass offers(10A-9P). Everything ended up being better than expected and I left blown away! Impressive things(in no particular order): -The non-slip grip surface on Splash Falls was much appreciating when moving fast to keep track of my kiddo. -The amount of lifeguards/attendants - while there's typically not enough at some resorts, OKANA bordered on excess including them even on rides without submersion. -The temperature regulation, perfectly comfortable no matter what the temperature is outside. Even when out of the water and walking around, I never felt chilly even without drying off. -Love that the food options are located on the upper floor so there is no danger of a kid running off to jump in the pool with food. Also nice that there's a Japanese option rather than standard pizza & burgers. -It actually feels like you're on vacation elsewhere rather than still in Oklahoma. The feel inside is comparable to other water vacation destinations I've been to which seems momentous to say. -The signage is on point - concise and reader friendly to understand requirements, what to expect etc. Their website was helpful beforehand to get a feel for what's offered and the signs were the cherry on top. -A fair amount of original dining options. While Okana Candy Co., was the only one I experienced(with an impressive selection of ice cream, novelty candies and bark) there were several I passed by that looked appealing by their appearance or menu. Here are my reviews for the 9 indoor attractions we did. Did not get to do Racing Rapids as it was closed briefly for troubleshooting maybe? Avoided Flowrider as not interested in surfing and always had long lines nonetheless. 1. Splash Falls - great multi-story water structure with plenty to do and multiple slides to pick from. The red slide here is the shortest and good starter on arrival for younger kids who are nervous. 2. Low Tide - excellent for younger kids with a large central slide and water swings. Also a good starting point for kids who need warming up to water play. 3. Okana Crossing - fun balancing area where you try to step between lily pads with the help of hanging ropes. This was one of my 8-year-old's favorites and typically had a line of 5-10 people. Once you fall off, the next person goes. They only allow 1 person to attempt which slows things down and I think could be relaxed to allow a 2nd to go once the previous person is 2-3 lily pads ahead. 4. Aqua Duel - this is a yellow slide. Did this one in the 2 person round inflatable and was about a 5 minute wait to get to the top. Good to do once. 5. Whipsplash - this is a red slide adjacent to Aqua Duel. Did this one in the 2 person square raft. Also about a 5 minute wait to get to the top & good to do once. 6. Tidal Twist - this is done in a group raft that can hold 5? We still went with just the 2 of us although certainly would've been open to having strangers ride with us. This took about a 15 minute wait to the top. A bit more thrilling than the previous 2. 7. High Tide - the wave pool. Spent the most time here - apart from the fun of bouncing around when the waves are active it also seems to be the best option for open swimming as the largest water body with depth up to 5 feet. They also have a large projector screen with TV. 8. Enchanted River - everything you expect from a lazy river. Plenty of inflatables available and having basketball goals was a plus! Only qualm was water was a little colder than the rest when first getting in. 9. Wild Rapids - it's no lie about the roller coaster speed, this was way faster than I expected for a water resort! As a result, this was my favorite as a fun adrenaline rush. It's relatively hidden away towards the back where Dive Bar is so I only found and got to do it once at the end. Can't wait to come back in the summer when the outdoor areas are open too and get the full experience!

This is for the spa only, which is not actually located in the hotel, but across the driveway next to the barbecue restaurant. The first time I went to the spa was for a massage. I went early to check out the amenities they had, but it was just a sauna and "relaxation room" that served beverages and mixed nuts. I was at the receptionist desk, paying for the massage before it started when my masseuse came up to ask the receptionist where her client was (me). The receptionist pointed her to the relaxation room and said that she was in there, when I was standing right in front of her. They were probably two other customers in the spa, so I didn't think we were that hard to keep straight. That caused my massage to start late, but it still ended on time so I didn't get my fully allotted time. The only saving grace was that the massage was good. The second time I tried to go to the spa was for a mani/pedi. They called me the day before my appointment to cancel because they didn't have anyone to do it. They offered me a discount for another service, but couldn't tell me the actual discount until I booked an appointment. I was not impressed with their service at all. Definitely does not give you luxury spa vibes. TLDR: Don't go to the spa.

My family and I chose to do something different for Thanksgiving this year. Okana was offering a Thanksgiving buffet with many items to choose from so we decided to go that route. We have never been to Okana before so trying to figure out the best parking place and where we needed to go was a little difficulty. Luckily, the parking garage is free for the first 4 hours which is long enough for the buffet. Now on to the buffet! Once we walked through the resort to the ballroom, we were not disappointed. There was a photo booth that takes your picture upon arrival, cute backdrop. Next, we walk down the hallway with a few different activities for the kiddos. The employees were friendly and smiling so far. Before the ballroom entrance, we checked in at one table, thorough and friendly staff here too. After checking in, they directed us to the next area, again smiling friendly staff. Next we walked up to the hostesses/greeters on duty. They grab silverware while greeting us and walk us into the ballroom and discuss the setup of where everything is. Our table inside the ballroom had ample space for everyone. You did not feel like a sardine cramped, no space or unorganized. They thought everything through. They had different sized tables to accommodate each reservation depending on how many people in the party. The manager in a green corduroy blazer came up to our table and greeted us as well. He explained the set up to us as well and informed us of upcoming events. We did not catch his name but he was very friendly and informative as well. On to the food! The carving station hand smoked salmon, turkey, prime rib plus the sauces that accompanied these items. Everything was flavorful and fresh. There were so many items to choose from for side dishes. It was hard to make a decision on what I wanted to try. There were three of us in our party so we pretty much tried everything. There was a cheese table with various cheeses to choose from, shrimp and oysters on the half shell in one area. What really got me was how considerate they were to make a kid friendly table with foods kids like. Everything was set up so the kids could reach it and choose what they wanted. Beverage area had tea, lemonade, soda and coffee available. The staff automatically brought glasses of water at the table when we sat down. Our glasses were never empty, ever. We never had a bad experience at all. Everyone stayed smiling and friendly throughout our entire experience. The dessert table had something for everyone! I definitely recommend this experience. They have a Christmas Buffet scheduled next as well as a New Year's Eve Buffet and Celebration, Valentine's Day, Mother's Day etc.

Okana has a spa and it's fabulous! Took some time to go enjoy a facial and I'm glad I did. Christmas was the esthetician and she did an amazing job. While I waited for her I sat (lounged) I. An amazing suite with refreshments. It's something about the smell and the music of a spa that just puts your mind at ease! A friend and I enjoyed ourselves immensely and booked a 50 min massage for a later time! What a great treat and addition to Okana Resort!

Okay, buckle up, this will probably be a long one; I'm gonna provide all the information that I would have loved to have known in advance. [] PARKING [] You have three options. The South Lot ("Employee Parking" on the resort map) is free. It took us ~3 min to walk from our vehicle to the front door. They also have Self Parking ($15/day; according to the valet, you can enter/exist as often as needed) and Valet Parking ($30), but considering the South Lot served our needs, we never tried the paid options. I assume it'll be harder to find free parking during the summer months though. [] CHECK-IN [] The check-in kiosks are useless. You will likely need to talk to one of the staff at the counter. There was a young lady named Erin who was super friendly and helpful. All of the kudos for her. That said, she clearly had to do some service recovery to try and offset a surprise "resort fee" that got tacked on after the fact. [] COST [] Obviously it won't be the exact same for you, but I'll provide a cost breakdown of our stay so you have a point of reference (as of November, 2025). - 1 room x 2 nights = $340.20 - Taxes and fees x 2 nights = $60.84 - Total (for two nights) = $401.04 BUT WAIT THERE'S MORE! - Sneaky resort fees added upon arrival x 2 nights = $106.05 - Real Total (for two nights) = $507.09 I happened to have $300 in hotel credit (that was already applied, and I wasn't going to get it back at that point), but if I didn't, the two nights would have cost me $253.55 a night. The resort fees are by definition, a cash-grab, and this type of anti-consumer nonsense is pretty much guaranteed with most everything in this country nowadays (the term is "ensh*ttification"). Regardless, it resulted in a slightly sour start to the staycation. [] INDOOR WATERPARK [] The waterpark only opens at 10 am, which feels kinda late. Even 9 am would make more sense. It was a lot of sitting around waiting for the doors to open, especially for our kids who are up by 7 am every day. If your child is under 48 inches, they're probably in for a less fun time. My two younger kids didn't get to enjoy a majority of the rides/slides (e.g., Wild Rapids, Aqua Duel, Whipsplash, Tidal Twist, Flowrider), but my 8-year-old managed to wring every bit of watery fun out of the place. The "Enchanted River" was a surprisingly enjoyable lazy river. "High Tide" (the wave pool) gets busy, and isn't enjoyable when you're constantly trying to dodge people that the waves are throwing around. Day pass people will absolutely overwhelm the place after lunch, so if you are trying to enjoy a lot of the rides before lines get long, show up right at 10 am. The indoor waterpark is really a lot of fun, but one full day is about all you need. My kids were satisfied, and largely ready to go back to their rooms by 5:30 pm. The lifeguards all appear to be teenagers. They're quiet, but attentive and friendly. [] HOUSEKEEPING [] Our room seemed clean for the most part; nothing egregious, but I did notice used drink cans left in the bathroom trash, and the soap dispenser in the shower was completely out. I had to chase down a housekeeper the next day to get a refill. So, not awful, but not as smooth as one would maybe expect for a new "resort." [] FOOD [] It's not all-inclusive (obviously), but I was pleasantly surprised to discover the prices weren't horrendous. Many of the on-site restaurants appear to be priced similar to gastropubs. Most airports price-gouge you harder than OKANA. Market 56 had really reasonably priced items (e.g., a giant brownie was $4, and a tall latte was $5). Again, not dreadful, but it can start adding up if you have a large family and/or are planning to stay more than a night or two. Since it was a staycation, we brought snacks from home, and I went out to grab lunch/dinner. There's a fridge in the room, and a microwave at the end of the hall (near the vending machines). [] SUMMARY [] OKANA is an "above average" experience, and the nickel-and-diming is limited to a couple of instances. Overall, a good stay that my children loved, but it could have been better (for me) if things ran as smoothly as one would expect from a resort. It's also weird to be taking my children to a place that they (and I) were aware was a comfortable middle-class sort of experience, and then also be driving past a bunch of homeless people on our way out. It was some real "best of times, worst of times" type sh*t that put me in a weird self-aware, navel-gazing state about my own privilege in the midst of the increasing societal inequality. Anyway... Have fun...

Incredible stay! Staff was AMAZING, Fantastic fun atmosphere and all my kids had a BLAST! Our first stay was during grand opening and it was good but a few areas that needed improvemen! we just stayed the past three days there and IT WAS EXCEPTIONAL! We are already planning our next trip here! Food was phenomenal and I cannot speak more highly of this resort setting for kids! We loved every moment! Even stayed an extra day!

We had a work conference at Okana and got to enjoy all the amenities while there. It was beautiful! We were there the first week the outdoor park closed during the week which was a bummer but we absolutely loved the indoor. Talk about feeling like a kid again! We had the best time riding all the slides multiple times. May Racer, Family raft slide, water roll coaster and more. I imagine the place is packed out on the weekend. There is an arcade and several restaurants on site. Also ice cream shop and candy store! This is a place for kids of all ages! I don't know that I can justify the price personally because it is high but we got a discount for the conference. If my son would ride the slides then I probably would, but he would only want to do the lazy river and wave pool.

Good sized room with 4 kids 2 adults. And clean. Recommend eating else where as food is to extreme for quality!

From the moment we walked in, the service was outstanding. We were greeted warmly and offered refreshments in the waiting area. The environment was fantastic; the service was excellent, and the traditional massage melted all my stress away. The facilities were lovely, the staff incredibly attentive; special shout out for my masseuse, Jacob, he was highly professional and very welcoming. The whole experience felt luxurious and well worth the price. A perfect day out!

Oklahoma is lucky to have such a beautiful indoor and outdoor water park that represents the culture of our state! There's so much to do on the property: arcade, swim, eat, drink, people watch, relax, spa, etc! It's huge and so nice! Now my disappoints.... They don't offer local foods (the ice cream is from WI, why not OK?!?). You only get two waterpark passes per room and can purchase more at a discount, that's not feasible for a family. The prices of the waterpark fluctuate and sell out quickly! The food and admission is pricey so definitely save money to enjoy if you have a large family. I know it's new so I really hope they reconsider some of my disappointments.

Okay, my friends and I bought the eventing pass for the 4th of July. My first issue was the email they sent to confirm did not have any info about the resort. They needed to include info on the fireworks show, the pool hours, and general info like a map of the resort. I understand this info, except for the fireworks show, is on the website. However, I think info should be given via email and even have the staff know basic info. Maybe if you stay there you are given more info, but for those with just a day pass not much info is given. When we checked in the staff was not rude but not friendly, they did not share any info here either. when you see someone is doing the day pass, you should give them some general info. There are no maps or signs anywhere at the resort. I am not sure who designed this place but it was very poorly designed. The way to get around is very challenging. There are no signs to tell you where the different pools and slides are and to get to the different areas is not easy. When I would ask staff for help, though they were nice, at least the lifeguards were, they did not seem to know anything. I feel if you work there you should know more about the place you work. Or again have signs and maps. This is a large resort with lots of places to eat, there is an indoor water park and outside pool. There needs to be signs and do not make people only have one way in or out of the pool area. Note the outside pool is only open till 7pm. This is not great and on the ticket for the day pass it says pool open till 9pm. that is only for the inside and not outside. this was not clearly posted or explained. Also, there needs to be the scale and sign with info for weight, height, and if you need 2 to do the slide posted at the start of every slide. All of the rides did not have info until you had waited for a long time to do a ride to find out there is a weight limit, that is only posted at the top of the stairs for the ride. If you want to have these limits I understand but post a sign with all the info at the start of the line so people can know if they can do the slide without waiting forever to then be told they cannot. Overall, the resort is beautiful and very nice and the slides are fun, but it needs to be more accessible and there needs to be signs. Now that I have the info I would go again, but anyone going for the first time needs to be aware of everything before they go so they do not feel they missed out and did not get money's worth.

Just got back from a little getaway at Okana Resort, and wow--what a spot! I know it's a brand-new resort, but they're doing a great job keeping it up. One day I noticed a weed near a tree, and the very next day it was gone! Everything--from the bathrooms to the common areas--was super clean and well-maintained. Pro tip: On check-in day, get there early and enjoy the pool while you wait for your room. Check-in officially starts at 4 PM, but the line gets LONG. They do have a self-check-in stand that moves much quicker and is definitely worth trying. The rooms were nice, with soft linens and a clean feel. If you're staying in one of the rooms with bunk beds, I'd suggest they add a second mirror--because let's be honest, girls need their mirror time! ‍ Staff was mostly helpful and accommodating throughout the resort. Now for the food... * Starbucks on-site (but you can't use your app), and your $7 latte is now $9.50 * Pizza inside the indoor waterpark? $25--but honestly, it was really good! * Smokehouse had great appetizers, but we skipped the $140 steak * Jack Rabbits was tasty and more fairly priced for dinner. Breakfast there was $29 per person. * Market 56, where Starbucks is located, had all kinds of yummy-looking bakery items. Honestly, for breakfast, you may want to pack your own or find a spot offsite. Poolside? Gorgeous. But I really wish they had a better chair policy like cruises do--if towels are left for 45 minutes unattended, free up the chair! It's a beautiful property overall. I'd love to see them add a lazy river and mini golf outside--would be the perfect touch! Definitely worth checking out for a family getaway or a fun weekend escape!

Ambience was great, if you have kids and want a fun family day spot great place to go to. Lots of slides and great pool attractions inside and outside. There was a lot of people when we went. So if you're not into big crowds, this may not be the place for you. Food was expensive though and if you're willing to spend money, check-into the hotel they're pretty nice rooms too.

OKANA Resort was beautifully designed. They did an incredible job with the layout, rooms were beautiful, they had great eateries. Some things were still being finished and hadn't opened yet but that was fine. Check in was a great experience, Spencer P. was awesome. He was so sweet and funny. He helped us out a few times over the duration of the trip. We also talked to Brian later who was a hoot. All the staff was incredibly friendly. Our room was beautiful, comfortable. Unfortunately the shampoo and soap were out and did not get filled during our stay. Maria Martin cleaned our room after our first night, she made sure to give us extra water as we asked, and made our beds. She was so sweet, we had a bit of language barrier so we weren't able to tell her about the empty soap when we discovered it. We ate dinner at Jack Rabbit on our first night and Rylan was a top notch server - praise his parents for his 4 diamond service. You guys are going in the right direction with this young man on your staff. He was polite, offered suggestions and did it all with a smile. Kyleigh at Jack rabbit from New York was the absolute sweetest. The fun facts on the name tags are such a great conversation starter. I commend both of these servers on there 4 diamond service. We also ate at Chido Tacos x Tequila and our server Sango was his name-o! He was incredible. He has some A+ guest service. So hospitable, willing to make suggestions and offer his favorites when we were looking at the menu. I really applaud Oakana in their F&B FOH staff being so incredible. We traveled here for a work conference - and we're so impressed by everyone. Kalyn Parker at the Dock Shop as well as the other girl who we Unfortunately didn't get her name were both so friendly. We were having a hard time making up our minds on what to bring back for our colleagues. Security was great on our last night there we had some wild neighbors who we Unfortunately had to have them come talk to as they were opening and slamming and knocking on our connecting door at 230am. Overall our experience at Okana was wonderful, the Resort was beautifully designed and I would love to come back in the future to see all of ther offerings once they are done with the rest of construction.

Okana has some great elements and some that can be improved upon. We won't be returning any time soon as we expected we might. *****CHILD SAFETY is NOT a priority, this is my greatest complaint They allowed a lost kid, in the middle of the night, to be picked up by someone without checking their name or asking if the kid knew them. They made zero effort to find the parents. Customer service was good and bad. The guy who checked us in was awesome. The night crew was not. We were not able to stay in our room d/t them failing to fill a request we had made and they promised us. We should have received a refund but instead got a "credit" worth 1/5 the cost of the room. I ordered a drink from the bar and the bar tender gave me a completely different drink saying they were out of the other one. It was so awkward i just paid but it wasn't anything I would normally order. They ran out of towels and my son was freezing getting out of water and waiting to order food where they had cold air blasting. The positives were friendly welcoming staff, large rooms, great view, fun slides and beach area.

no free breakfast, $29 a person buffet. everything in this place cost triple what it does outside. If your comfortable with paying 200-350 a day for the Waterpark that's all you'll get without forking over a small fortune. cant bring any outside food or drink in. This place is schemed up well for supply and demand profit. Skip the stay and get a day pass

We just finished our second stay at Okana (2 nights and 3 days) and I'm happy to say it was so much better than the first time we stayed, which was a month after it opened so understandably they had kinks that needed to be worked out. Check in way a breeze this time, they even got us in by 1pm on a holiday weekend. We tried jack rabbit for buffet breakfast, which was amazing, smokehouse social for dinner one night, which was also delicious, curveball kitchen one evening, the Mac n cheese was a hit, and we ate lunches at waterbyrd and pie lab, and both were fairly priced and a hit! My kids played games at the arcade and had a blast and won some Pokémon themed items. The outside part was my favorite part. I'm a beach person and it felt like you were at a resort with lots of fun activities for the kids throughout the day, a swim up bar, adults only area, inflatables, slides, and of course the sand. Everything was clean and it wasn't too crowded and there were always spots to sit. Get a spot early though because it did fill up later in the day, although it was a holiday weekend. The indoor park was fun, too. The music wasn't as overstimulating this time. My big kids loved the slides and littles enjoyed the kiddy area. My 4 year old son is obsessed with the kiddy slides! The hot tub could afford to be hotter, but that's my only complaint. We ate lunches on the patio to get a break from the chlorine smell, I'm sensitive to chlorine, and we enjoyed the scenery. The rooms were clean and comfy, the elevators were kind of packed, which is understandable, and check out was effortless. I'm so happy to have something like this so close to home, and that this time was way more seamless than last time. Yes, the price of the stay is a lot, but with the sales it's worth it!

The hotel was nice but management and staff weren't so nice. I booked the birthday package for my son (DO NOT WASTE YOUR MONEY!) it included the banner on the door and decor inside upon arrival but it wasn't ready when we checked in and arrived to the room. Instead of understanding and being apologetic in any way, the manager said that I shouldn't have expected it to be ready when we got to the room because they have until 5:00 to set it up! NO WHERE was this notated when booking the very expensive $125 package which only included a couple balloons and a chocolate cake (my son is allergic to chocolate). My son didn't get his birthday surprise as this was his surprise birthday trip. Accountability is crucial when working in customer service and Okana have failed with this management in place. Not one apology was given but he did tell me to not talk while he was talking, I was upset so I calmed down to let him speak but I definitely should have stood up for myself more because this was not right at all. The staff at the Jack Rabbit were very rude and lacked customer service skills. 3 star food at 5 star prices. Rooms were new and well kept, if you book the biggest suite with 2 bathrooms, they're all on the 1st floor so your balcony walks out onto the outdoors. Indoor waterpark was very nice, young man at surf station was really good! Plenty of table but we could've just been here on a slower day. Overall, it was way better than Greatwolf lodge but not quite on the level of Kalahari. I would go back but never again book the birthday package, that set the tone of the trip wrong and gave a very bad first impression. The manager could have fixed this but only gave excuses and not solutions.

We haven't even been here an hour and so far it sucks. We were not greeted by a human being but by a kiosk. Not a human in sight. Someone finally came up to the desk bbut I could not get her attention. We finally got checked in and I wanted ice. Our ice bucket had no liner. I walked forever and finally gave up and wentback to the room. Their fancy TV gave no info on ice or anything inside the hotel. I had to call - you would think they could have informed us at check in that our for had no ice. So I limped up a floor, walked to the other side of creation, and finally got my ice. I'm now in pain and NOT happy. Oh, members of staff saw me limping down the hall with myice bucket and didn't bother to tell me where to find the ice machine. Day 2 - we left at 10 and came back at 3 to a room that had not been touched. Day 3 - room was not cleaned, again. We got new towels and the used wash cloths were finally removed, but the bed was not made and amenities were not replaced. Now their system won't allow us to cast. It worked fine last night. We called the desk like we were told to but after half an hour no one come to fix it and by then we were too tired to care so we canceled the request. And beware the EXTRA $50 a night resort fee. So much for Waterpark access being included in the room rate. And no one cares that we had such an awful experience. Positives - our bathroom door squeaked horribly. It was fixed after we reported it.

The water parks were so amazingly fun! We were visiting Oklahoma from Florida with adults and kids and I never knew we would enjoy the water more in OK! The indoor water park was our favorite with so many fun rides/slides and also a surf simulator/flowrider for boogie boarding or surfing, a relaxing jacuzzi for adults only, a wave pool & a lazy river. The lines for the rides weren't long at all either especially on the weekdays. My favorite in the outdoor water park was the sandy beach, the zip line and the music! The beds were comfortable, shower pressure was great, staff was friendly and helpful. Arcade was a lot of fun too and we especially enjoyed the escape room. We were there for 3 days and my only complaint is that we couldn't stay longer to explore even more amenities.

I called about setting an appointment multiple times for a Groupon I purchased and never received a call back from The Spa at Okana. This is the worst customer service I ever received on just setting an appointment. I didn't even walk through the door and I was treated without any care. I called at 12:49pm on 10/15/25 they said they're systems went down and they'll call me back. She took my name and number, and she never called that day or the next morning. I called again at 12:19pm on 10/16/25 and the lady that schedules was out on lunch and another lady left a note with my name and number again and she promised to have her call in 5-10 minutes. Still hasn't called back and it's 12:29pm on 10/17/25. At 6:37pm on 10/16/25 I sent a contact us form to ask what is going on and still received no response. I guess your spa doesn't want customers and doesn't care about the local community. If men are not allowed or welcomed at this spa for manicures and pedicures just post that on your website it's a "Women Only Service" instead of just ignoring me and not returning my calls and messages so I can take my money elsewhere.

Fun experiment at Okana indoor/outdoor waterpark! Great way to beat the heat, and catch some rays!

OK finally has an indoor waterpark! Parking was tricky but there is a free lot. We had day passes and check-in was simple and easy. You do have to pass the gift shop, candy store, and arcade so be strong and tell your kids no. ;)

Okana was a wonderful experience, and our kids had a great time! The service was excellent and the food was really good. We did have one experience that was frustrating and could have greatly improved our stay. When I made the reservation, I put a request for a Pack and Play for my 14-month-old. When we arrived at Okana at 10am, we were planning to just power through and play at the waterpark until check-in at 4pm. However, they informed us that our room was ready now and we would check in! Great news! We played at the waterpark until around 2pm and then headed up to the room to put the kids down for a nap before dinner. Unfortunately, there was no pack and play in the room. I immediately called guest services, and they apologized and informed me that one would be sent up. I gave the kids baths and unpacked (about 45 mins), but still no one had arrived. I called guest services again, and they said the same thing. I waited another 30 minutes. By this point, it was approaching 3:30, and our 14-month-old was getting super cranky. I walked down to the desk with him and asked for a Pack and Play at checkout. I was informed they would call and have one sent up ASAP. I headed back upstairs and waited another 30 minutes with nothing. Now it is 4:15-4:30. I called guest services again with the same message as before. Finally, 5pm, a pack and play was delivered with the apology that they were looking for it and didn't know where one was. Unfortunately, it was too late to put the 14-month-old down for a nap, so we were forced to take a cranky baby to dinner with us, which definitely affected the experience that we could have had in the beautiful Jack Rabbit. I also noticed that there was an old Band-Aid on the floor in the bathroom when we first arrived. The Pack and Play incident was really the only negative as it kind of wasted our first afternoon there. We could have continued playing at the waterpark instead of waiting around. A few additional things that might help make the facility better. There needs to be more directional signs. When we parked, there were no signs directing us where to go for check-in. When we checked in, there are no signs telling us how to get to the waterpark, and then when you get in the waterpark, there are no signs telling you where everything is. We wandered for a bit, looking for the lazy river. In the rooms, it would be nice to have a microwave as we had leftovers from jack rabbit that we could not eat the next morning. The water temperature at the waterpark could have been one or two degrees warmer. The kid's lips were shaking unless they were almost fully submerged. I do think the hotel needs some other things to do besides the waterpark and arcade. Something free would be nice, like a playground. We found ourselves with a lot of time to kill, especially in the morning before the park opened. Overall, a great experience and love the view across the river to downtown!

We went here for the grand opening last night. It was pretty cool. Everyone was very friendly and helpful. The Waterpark is nice. They even provide life jackets at no additional charge. I loved the wave pool and the lazy river. I didn't get a chance to go on any rides but everyone seemed to enjoy themselves. I was told that you get weighed before going down the slide, if the light turns green then you're good to go. So just some fyi for my plus size pals. The room was nice and comfortable. We had a suite for 8ppl. I didn't like that it was only one bathroom. The bunkbeds were a hit with the littles, the king bed was spacious, and there was a pullout couch. There are a few different restaurants to choose from. The food at the resort is really overpriced so we didn't eat there lol. The arcade is pretty big and had some fun games. Overall this seems like it can be a great time especially if you have kids.

A Lot of Hype, Not Enough Heart - Disappointed with Our Stay I booked a one-night mother/son staycation at OKANA Hotel & Resort, hoping for a fun and relaxing experience. While the location is great, the building smells fresh, and the waterpark was clean (my son enjoyed what was open), everything else left us frustrated and disappointed -- especially given the price tag and the polished way this place is marketed. Let's start with the surprises -- and not the good kind: - Upon using their self check-in kiosk, I was hit with an unexpected $200 incidental hold that was not mentioned anywhere when I booked directly through their website. No warning, no heads-up. - Elevators? Out of the 5 we used, 4 had broken screens inside. Not a great first impression for a brand new resort. - We walked into our room to find the fridge door wide open, which meant everything inside was warm and unusable. - The drinking glasses were dirty -- not smudged, but full-on not washed. I had to rinse every one before letting my kid near them. - The window blinds were broken, stuck barely 6 inches open. We couldn't even enjoy the view from our room. - Walls are paper thin. We could hear every word from the large family next door -- and their crying baby -- all night long. It was hard to relax or get decent sleep. - There's no microwave in the room. For a place that promotes staycations and movie nights, how are we supposed to warm up leftovers or pop popcorn? Even the food court meals we brought back to the room had no chance of being reheated. And then came the worst part: the restaurant experience. We ate dinner at Chido, and while the food presentation was nice, the service was flat-out terrible. The server vanished multiple times, and even the manager was dodgy when I asked simple questions about my tab. There was no clear communication, just vague answers and disappearing acts. Also, being charged $7 to add meat to a taco salad? That's not an upgrade, that's a scam -- it's called a taco salad for a reason. This place has potential, but right now, it feels like a pretty shell with no soul. It's giving more "Instagram backdrop" than actual hospitality. If OKANA wants to compete as a true resort destination, they've got some serious work to do -- especially on transparency, cleanliness, soundproofing, and basic hospitality. Until then, this is a one-and-done visit for us.

Very clean but very expensive at $140 for 50 mins. They automatically charge a high gratuity and service fee that is non negotiable. They also overcharged me on two visits. However, the staff is friendly and informative.

First night at Jack Rabbit Restaurant at OKANA resort! WOW! Food was amazing! Large portions and really great food! OKC newest restaurant!

We had a great time Inspite of a few mishaps. They should've said soft opening and not grand-opening. First with valet, they didn't have a lot of help. The young man checked my car in and also helped with my bags. Called someone but no one ever came. Then Check-in was horrible about a 45 minute wait. All check-in machines were down. I have an Autistic grandson that was overwhelmed with the crowd. I asked if there was a sensory room. Know one knew the answer. Finally get checked in, the room was very nice. Two queen , sofa bed, and Two bunk beds . TV's accommodated for everyone. The scenery wasn't the best. Construction is still going on. Outside is only available Memorial day theLabor Day. There is still a lot of work to do. With staff as well as finishing up outdoor scenery. I would wait until May or June to book reservations.

FIRST it's Spring Break!! Crazy busy - that being said we had a great time! We stayed one night, checked in early and my room was ready, thank you D'Metri (front desk guy) so helpful. Rooms are a little small, bathroom/shower however .... Needs a shelf for your own toiletries in the shower they provide shampoo, conditioner, body wash (Mother Nature mint) but ours were empty. Waterpark was fun! I wish the water was a little warmer and the hot tub a little hotter. Food was yum! Pictures provided. Service and food at Chido and Rabbit were great! Yes, there are some kinks to workout but give them some grace ", for being Spring Break I thought the service as a whole did a good job. We'll be back! Looking forward to the outdoor amenities. Yes, it's a little pricey and at the end of the day if you can just, TREAT YOURSELF!!! It's worth it! Try something new you won't be mad at it. If you come with attitude and tight budget then just stay home.

The Waterpark and extra activities make it a great one-stop resort. The pricing is on the high side for non-members. The view from the room was great but the room itself had issues. Initial entry into the room left you feeling sticky and hot. The rooms were reserved ahead of time but the ac wasn't turned up to cool the room down. None of the outlets in the room worked (another member in our party experienced the same issue), we had crushed flower petals on the floor, and when laying in bed you could see under the couch where all the floor grime had been swept under it. Not all the room amenities worked. The bed sheets were either stained or hadn't been changed. I've definitely been to nicer hotels for less money. There is definitely room for improvement. Start with the check-in process and explain the wristbands outside of "this is your room key". Tell the patrons that the qrc code charges things to their cc on file.

I somehow forgot to mention T.Jackson He was the first voice and face of our experience. He set the mood with his incredible hospitality. Just a truly kind man!

Jackrabbit Gastropub - great food. I order my steaks rare and rarely get them cooked properly. It was perfect. So tasty.

I went to the Okana Spa and was delightfully surprised at how well prepared they were to provide for all needs. I was able to shower and use their amazing spa spray for aromatherapy while showering. They provided hair brushes, tooth brushes, mouthwash, deodorant- seriously everything I needed! The tranquility room was SO relaxing and allowed me to chat with my crew and other spa visitors. They also had privacy curtains so I didn't have to talk to anyone if I didn't want to. My masseur- Nelson - was absolutely incredible! Firm but not too firm and massaged my leg muscles that I didn't even know were tense! I left feeling refreshed and relaxed! Amazing spa experience!!

Judging from the pictures of this place, it looks very cool. It is also very cool to be able to have a "Great Wolf Lodge Experience" without leaving the state. Just in case you're wondering, a day pass price is as follows: Monday-Friday: $39.99 per person Saturday/Sunday: $69.99 per person, if you can, definitely go on a weekend, it saves you a lot of money.

I'm extremely disappointed in the customer service. We paid $50 each for a day pass, only to be pulled out of the water for at least 30 minutes around noon or 1 PM. After getting back in for a short while, everything shut down again at 2:30 and stayed down for over an hour and a half. When we asked about refunds or rain checks, we were told they don't offer any which makes no sense considering they sell out a month in advance. How are guests supposed to check the weather and make an informed decision if tickets are purchased so far ahead? The staff (with the exception of Jeronimo, who was kind and helpful) were not friendly and seemed more focused on arguing with each other than helping guests. If they offered a rain check or showed any willingness to work with visitors, this would be easier to overlook. But the complete lack of flexibility or customer care is honestly disappointing.

JackRabbit Breakfast Buffett. It seemed they did not use fresh food. The carving station ham was the same piece of meat over 3 days. My grandkid got a strip of french toast and it was so hard you couldn't cut it with a knife. I misplaced my wallet and though it was returned, the money was taken and though there were cameras where it was found Security did not attempt to review the camera and locate the person who stole the money. While waiting for the return of my wallet an employee let me know the previous week multiple cars, either 9 or 14, were broken into on their parking lot.

We spent one night with our daughter's family to celebrate grandsons 4th birthday. They stayed 3 nights. With the resort being new, everything was in great condition. The room was very nice. The bed was comfy and linens soft and comfy too. Pricey if you eat all your meals there but we had a great time. Grandson was thoroughly entertained the entire weekend. We plan to return with our son and his family. As 60+ folks, I'm not sure I'm crazy about all the automation -- kiosk to check in, bracelet for expenses and room key, automated check out -- I prefer human connection. Valet parking was great.

What a great resort with such a variety of waterslides, pools, games, and food. The room was nice and the staff was generally helpful. The tacos at chido were amazing! My only issue really was the outside bar. The staff seemed to only help the younger partying type. I waited over 30 minutes to be served while others kept coming up and being served first. One of the male bartenders seemed to be lost like he was not in the right state of mind. This was not the case for the inside bar the dive. They were very quick, friendly and served guests based on who arrived first. I loved the service and professionalism.

NOT CLEAN! For fall break stayed there 2 nights with family. went to the water park. now everyone that went has athletes foot! Everyone! not a clean place! Saw they were also shut down about a month ago due to bad levels in the pool. They obviously haven't fixed the problem.

This review is for the Okana Spa. First, the good things - staff was very nice and second the equipment and materials used to build this spa have all been well selected with the best. The massage tables are wide and the headrests are the best I've ever experienced. (It's the small stuff like this that adds up). The dressing rooms were comfortable, the tranquility room was well designed. They do lack artwork and special decor like their competition at other hotel spas. It is nice but sterile looking Maybe that is coming later? Now for the areas that they should improve. This is a simple suggestion - add some fragrances so it smells like a spa when you enter and the entire time you are in all the areas. All I smelled was the hickory smoke of the BBQ restaurant next door and the odor was yummy smelling for about 5 minutes. The reservation was handled by telephone in early May for my daughter's birthday on 5-27-25. We were told to arrive 30 minutes before our 10:00 a.m. apt time but guess what? The spa wasn't open so we sat outside for 15 minutes outside before they opened the door. With that said we started with a negative impression. The staff was very nice and took us to the dressing rooms to undress and put on the robe. The directions on how to use the lockers were on the inside of the locker door but the girl should have told us that part - we finally figured it out but it would have been nice if she'd just told us from the beginning - another simple fix. We went to their special tranquility room which is nice and comfortable and has water available and healthy snacks. We both got massages with therapists both being very nice and the massages were okay - nothing spectacular. Then, we returned to the tranquility room when I first found out that they did not schedule my facial at the same time as my daughters which should have been at 11:00 like hers. This spa is small with limited staff are very limited so trying to get more appointments at the same time is not going to work for a group of guests. That is okay if all are staying at the hotel but we weren't. My facial was not scheduled until 1:00 meaning I'd be waiting 2 hours. Not sure how that ball got dropped but the good news is that I suggested I get a pedicure while my daughter was getting her facial. It worked out fine since the nail tech was free. The manager was extremely apologetic and refunded the facial that I didn't get along with 10% for my inconvenience. That was a nice gesture. The pedicure was a very basic one but again, that facility is nice. ONE LAST THING that I don't agree with is the fact that they automatically charge you 25% for gratuity along with a service fee. I would not have given them 25% and did not tip anything extra. THIS IS disclosed to you if you read the "fine print" so I knew about it but wondered how many will miss that until they charge their credit card and how many more will add more gratuity. In comparing this spa to other nice hotels it is lacking but with a few very small corrections could be much better. For now, the best continues to be Choctaw Resort in Durant or even the spa at Downstream Resort. Those two are amazing, well equipped, decorated nicely, excellent staff and spectacular services. I'm hoping my simple suggestions are understood as constructive ones and hope to visit again to give them a second chance.

I hope they get the kinks worked out soon! The resort has great potential. We only stayed one night. The kids had fun at the waterpark, arcade and laser tag. The bad: While the workers were all friendly, check in takes forever. Then our room wasn't ready. I finally walked back to the front desk, in my swim suit, at 5:30 to check again if we could get in our room. After waiting about 30 min and the worker called her manager she was able to get us a room. Check in is supposed to be at 4. Then the restroom is tiny, the door reaches the toilet and shower, you can't even use a rug for the shower for your wet feet beca6the door messes it up. Also, our soaps on the wall were empty in the shower and there are no shelves to put your own and we had no extra toilet paper. Then the waterpark: there are no changing rooms, only restrooms, so you have to change into your swimsuit in the bathroom stall. So gross! The waterpark is very dirty, there was hair on the ground and steps to the rides everywhere. Yuck! Also the bar and food is all upstairs, leaving you to carry your food and drinks down the stairs. Bad setup! I prepaid our food, beverage and arcade credits but they didn't give us the cards at checkin so after trying to play games I had to go back to the front desk to get the cards, funds are not in your bracelet.

Just returned from Okana Resort in OKC. The kids had a blast. There is a lagoon with real sand. It is like being on a beach. Their indoor water park has at least 10 water slides and some of them are scary. They have a tidal wave pool and a big slash pool. The kids also did the Mirror Maze, Lazer tag and an Escape Room. Their mom Sarah went with us and she did all the slides n games with the kids. Our room had 2 Queen size beds, 2 bunk beds and 2 couches that made into a bed. The beds were so soft with fluffy pillows. The resort was so clean with a friendly, helpful staff. We thoroughly enjoyed it and Plan to do it again soon. I recommend Okana Resort if you want a relaxing and fun experience.

Had an amazing stay at OKANA Resort & Indoor Waterpark! We just got back from a weekend at OKANA and honestly, we didn't want to leave. The resort is beautiful, super clean, and has a really fun vibe from the moment you walk in. The indoor waterpark was a blast -- slides, lazy river, wave pool, surf simulator -- so much to do for both kids and adults. The temperature inside was perfect too, which made it feel like summer even though it was hot/rainy outside. We stayed in one of the family suites, and it was really spacious and comfortable. The kids loved the bunk beds, and we appreciated having enough room to spread out after a long day of swimming. Food options were amazing and the customer service was great! We were greeted by Olivia the minute she us walking towards her food station. There's also a big arcade and escape rooms for when you need a break from the water.

The best I really enjoyed rally racers aqua duel was fun, but I almost got stuck title twist was very fun I really like the flow rider

We didn't stay the night here, just came for the arcade and food. Chidos Mexican restaurant was too expensive for the poor quality. The cheese dip tasted like nacho cheese in a can and my tacos didn't even come with the ingredients listed on the menu. It took awhile to even get our appetizer and unfortunately we weren't the only table with this problem. We also tried the candy shop which had great icecream and the employees were friendly. The candy choices were pretty underwhelming, which can be said about the arcade and the ticket shop. If you're looking for a good arcade go to Round 1! Overall I was disappointed as it seems OKANA has been over hyped by influencers:(

I recently stayed at the OKANA for 2 nights and here are some things I think could use improvement. Some of them may be tedious but I think that with the price you pay to stay they could use some work. Room air conditioning doesn't go below 68, we could not get our room any cooler than 70 degrees. We proceeded to call the front desk to ask if they had any fans and they said no. The restaurant service was super slow, lovely workers but took forever to even get water. There are no shelves in the showers to put your stuff, so we staked it on the shampoo and conditioner they provided. There was also no microwave in the room, which I think would be useful especially at a resort where people reheat food often. As big as a resort it is there was no room service. Lastly there was nowhere to get Advil after 11. They closed all the stores but didn't have anything at the front like all other hotels do.

This is the worst resort I have ever been to. I had horrible service, which is the main reason why I had such a bad experience. They need to better train all aspects of their staff, from waiters to managers and security.

The outside area is larger and we enjoyed it better than inside waterpark. It was small inside and very little seating for a busy weekend. Water was a little cold but it's expected. The alcohol has extra state tax added on so be prepared to pay more than posted. Bags are checked outside but not inside. The arcade was a bit over priced your money runs out fast. Jack rabbit has great food but small portions. My daughter is not a big eater and we had to order her two pasta servings. Hotel room was clean and comfortable no microwave. Very little signage to help you know which way everything is and elevator is not help with what floor lobby, waterpark or restaurants are it's all digital. Parking attendant in structure was supposed to be available during the day to early evenings to let you come and go so you don't have to pay each time as a hotel guest to enter and exit and we had to go find him both times we tried leaving. Zip line in outside area was closed and widget you have to sign waivers so line gets long. Adults only pool never had anyone in it so best place to be if you have no kids with you