OKANA Resort & Indoor Waterpark

The park management clearly values the guest experience. The lines moved smoothly, all the workers are friendly and helpful. Thank you Prince for being kind and friendly making our time at the rides enjoyable. The food court made fresh meals incredibly fast. We felt like we truly maximized every minute of our time. Highly Recommended If you are looking for a day of guaranteed fun, superb slides, and service that makes you feel genuinely valued, look no further than Okana Waterpark. We can’t wait to be back!

We spent the weekend at Okana to celebrate our boys’ fall birthdays, and while we had some wonderful moments, there were a few disappointments worth mentioning. We purchased a birthday package that was supposed to include a cake, balloons, a door sign, a backdrop, and other items set up in our room prior to arrival. When we got to the room, everything was simply stacked in the corner on the desk. There was no backdrop, and the balloons looked nothing like what was advertised. I could have purchased everything provided for much less than what we were charged. When I went downstairs to ask about it, a manager said she would “make it right,” so I assumed they would fix the balloons and add the missing backdrop. Instead, a small teddy bear was added, and that was it. At that point I just let it go—but I definitely would not recommend purchasing the birthday package. For dinner the first night, we ate at Jack Rabbit, and our server Mia was 5 stars! She made the entire experience amazing. The chicken Alfredo was phenomenal and highly recommended. The next day at the waterpark, we had an absolute blast. The waterpark itself is incredible—our kids loved the wave pool and lazy river! We also grabbed lunch from the Pie Shop, and the pizza was delicious. Definitely worth grabbing a slice. However, we ran into another issue with the premium seating we purchased. They didn’t have the staff available to provide the services included with the seating. We were told we’d be refunded, but instead we were charged again, and we still haven’t heard back regarding the actual refund. Aside from the seating issue, the waterpark was perfect. Dinner at Chido Tacos was unfortunately a very poor experience. Our server wasn’t friendly, several drink glasses came out caked in old food (which was gross), and the food itself arrived cold and soggy. My braised chicken enchiladas had cold, chewy chicken, and despite us clearly stating that one of our family members could not have avocado, her burrito came full of it. When we told the server, she sighed and said, “So you want them to remake it then?”—definitely not what you’d expect from a resort restaurant. The final morning we had breakfast again at Jack Rabbit, and once again the team was amazing—even while dealing with a power outage. They truly know what they’re doing! We will definitely return, because we know some of these issues aren’t the norm. But we hope they can be addressed so the overall experience can match the parts of the resort that are already outstanding.

This was my family's first visit. The staff was very friendly and attentive. I was especially impressed with Erin at the front desk. She was very welcoming and accommodating, with fantastic attitude. We rented a cabana inside the waterpark and Tamera was our waitress, also highly attentive. Everything is new and fresh. The aesthetic is warm and inviting, very family friendly. I hope this place is kept up because we plan to make this an annual vacation spot.

We just enjoyed a wonderful week at OKANA. The room was immaculate, and had plenty of space. The activities and crafts were so fun for our kids (ages 3-11). Carrie was an amazing director of the crafts and was so kind, and so fun. We liked her so much. The waterpark was excellent, beautiful, and super clean. The lifeguards were all so kind and so chill. They showed our kids surfing tricks, and laughed with them and played with them. Hayden was awesome. The facilities overall were stunning. Cons: I felt like the parking garage was very overpriced. The facility is cashless and I was not aware of that prior to arrival. It would have been helpful to know.

Payton (Peyton?), the lead lifeguard was amazing. She was keeping a great eye on my toddler daughter and in doing so, genuinely made the trip more enjoyable for us. We were able to relax in a way we didn't think we would be able to, knowing she was also there to keep her safe. I even tried to tip her but I guess she isn't allowed to accept tips. Lame, because she deserved it! All of the lifeguards and bartenders were sweet and helpful though, it was very enjoyable. The only notes would be to either smooth out the floors in the water just a bit or sell water shoes for kids in the shop. I get you need some friction so the kids don't slip but there's these tiny, sharp, stabby little bumps that feel like glass. There's got to be a happy medium somewhere. My daughter was scared to walk in the toddler area because the bumps hurt her feet and even cut her toe, so we didn't get to enjoy that area as much as we would have liked. Also, the lights in the hotel hallways only turning on when someone is in there is great for energy, I'm a fan. The one in the elevator area though, either needs to have the motion sensor area widened or just needs to be on at all times. Stepping into that room at night is unsettling when it's super dark and the lights don't come on until you're a couple steps into the middle of the room. Oh, and the Chromecast in the room wasn't working, which was a little disappointing. Overall though, it was a great experience and we'll be back for sure!

My brothers and our families celebrated our mom's 90th birthday at Okana over a 3-night stay. We were impressed with the size and design of the rooms, and the accessibility rooms (with roll-in showers) were fantastic! The products used (body wash, shampoo) were really nice. The staff was very friendly and professional. Very few complaints and nothing major at all. For example, the Bartender at Jack Rabbit was very inexperienced but I'm sure will improve with time and experience. The room pillows were too thick so a few of us complained of that (to each other, not to staff). Otherwise, everything was spot on and we had a wonderful stay, and my Mom had a memorable 90th birthday party at Jack Rabbit with 18 family members. It was a hit and we will definitely stay there again!

My best friends just got married this past weekend at the Okana resort, it was the first wedding at the location and they did amazing! There were three people that truly stood out to us. Kayla Rickner coordinated the event, giving it everything she had to make the weekend the perfect end to a decade long engagement, and I do not think there is anyone in this world I would rather have on my team than her! At the reception there was a young lady named Cristal Pando tending the open bar and she was fantastic. She was not afraid to admit to being a little inexperienced, but my wife and I have worked at bars before and after giving her a few tips and drinking multiple drinks that she mixed I can tell you that she will be a quick study to learn and has social skills that you can't teach. Treat her well and she will be a valuable asset in no time! The third individual was the only standout negative. I do not know his name, but he was one of the supervisors overseeing Kayla and Crystal. Myself and several other people there (including the bride) agreed that he seemed to have an air of pretentiousness about him and we felt as if he viewed us as more lowbrow than what was truly worth his time and station. His negativity however was insufficient to hurt the positive vibe that the rest of the resort had going for us. In the past few years my family have made regular trips to Branson to a place that has an indoor water park up there. My wife and I have already discussed with my mother and grandmother that we need to start coming to Okana instead. Not only would we get to see our best friends more often, but the staff, facilities, attitude and indoor water park are second to none!

Just got back from a 2-night stay here, and we had a great experience! We took all 4 of our kids, ages range from 2-10, and each of them had a great time! The indoor waterpark was everyone’s favorite attraction, and we loved that every age range had an area that they loved! The baby swing in the baby/toddler area was something unique I have seen before, which my 2 year old loved! The rooms were clean and spacious, and the beds were very comfortable! We ate at all 3 restaurants inside the waterpark, as well as Smokehouse Social, the market place, frosty flamingo, and ice cream at the candy shoppe. All of the food we had was really good, but pricey. The service was also very slow, but everyone we encountered was friendly. Overall we would definitely recommend this place to our friends, and we hope to be able to return again!

Just returned from Okana Resort in OKC. The kids had a blast. There is a lagoon with real sand. It is like being on a beach. Their indoor water park has at least 10 water slides and some of them are scary. They have a tidal wave pool and a big slash pool. The kids also did the Mirror Maze, Lazer tag and an Escape Room. Their mom Sarah went with us and she did all the slides n games with the kids. Our room had 2 Queen size beds, 2 bunk beds and 2 couches that made into a bed. The beds were so soft with fluffy pillows. The resort was so clean with a friendly, helpful staff. We thoroughly enjoyed it and Plan to do it again soon. I recommend Okana Resort if you want a relaxing and fun experience.

Had an amazing stay at OKANA Resort & Indoor Waterpark! We just got back from a weekend at OKANA and honestly, we didn't want to leave. The resort is beautiful, super clean, and has a really fun vibe from the moment you walk in. The indoor waterpark was a blast -- slides, lazy river, wave pool, surf simulator -- so much to do for both kids and adults. The temperature inside was perfect too, which made it feel like summer even though it was hot/rainy outside. We stayed in one of the family suites, and it was really spacious and comfortable. The kids loved the bunk beds, and we appreciated having enough room to spread out after a long day of swimming. Food options were amazing and the customer service was great! We were greeted by Olivia the minute she us walking towards her food station. There's also a big arcade and escape rooms for when you need a break from the water.

The best I really enjoyed rally racers aqua duel was fun, but I almost got stuck title twist was very fun I really like the flow rider

Just got back from a little getaway at Okana Resort, and wow--what a spot! I know it's a brand-new resort, but they're doing a great job keeping it up. One day I noticed a weed near a tree, and the very next day it was gone! Everything--from the bathrooms to the common areas--was super clean and well-maintained. Pro tip: On check-in day, get there early and enjoy the pool while you wait for your room. Check-in officially starts at 4 PM, but the line gets LONG. They do have a self-check-in stand that moves much quicker and is definitely worth trying. The rooms were nice, with soft linens and a clean feel. If you're staying in one of the rooms with bunk beds, I'd suggest they add a second mirror--because let's be honest, girls need their mirror time! ‍ Staff was mostly helpful and accommodating throughout the resort. Now for the food... * Starbucks on-site (but you can't use your app), and your $7 latte is now $9.50 * Pizza inside the indoor waterpark? $25--but honestly, it was really good! * Smokehouse had great appetizers, but we skipped the $140 steak * Jack Rabbits was tasty and more fairly priced for dinner. Breakfast there was $29 per person. * Market 56, where Starbucks is located, had all kinds of yummy-looking bakery items. Honestly, for breakfast, you may want to pack your own or find a spot offsite. Poolside? Gorgeous. But I really wish they had a better chair policy like cruises do--if towels are left for 45 minutes unattended, free up the chair! It's a beautiful property overall. I'd love to see them add a lazy river and mini golf outside--would be the perfect touch! Definitely worth checking out for a family getaway or a fun weekend escape!

I had high hopes for Okana Resort after hearing good things, but the experience fell short. Staff interactions were inconsistent. Some were friendly and communicative, while others came across as disengaged and unprofessional. Front desk/attendance at the waterpark area: 5/10 Cleaning staff: 9/10 Overall for food: 7/10 The posted rules are filled with lengthy paragraphs that should be presented more precisely and could easily be condensed, which would make it more effective and guest-friendly. The food photos also did not match what we received. Considering the cost, we expected close to what was advertised. I attempted to reach out with concerns, but the return call was flagged as spam on my phone. No voicemail was left, and when I tried calling back, it only redirected to the main line. At that point, it was too much of a hassle to try to resolve. -Kaya: 4/10 - avoid the ahi tuna at all cost. I showed a friend and she thought it was beef. Other guests also told us to not eat it and return it. - Pie Lab: 7/10 -- Hot and fresh, though could benefit from more condiment options. - Waterbyrd: 8/10 -- Wings were excellent. Fries and the Caesar salad wrap were also enjoyable. Came back for seconds. Lastly, I don't believe the resort is as family-friendly as it portrays. It may not be ideal for families with younger children. For example, my daughter still needs assistance on certain rides (2 yrs) but due to restrictions, we weren't allowed to accompany her, which significantly limited our activities.

Okay, my friends and I bought the eventing pass for the 4th of July. My first issue was the email they sent to confirm did not have any info about the resort. They needed to include info on the fireworks show, the pool hours, and general info like a map of the resort. I understand this info, except for the fireworks show, is on the website. However, I think info should be given via email and even have the staff know basic info. Maybe if you stay there you are given more info, but for those with just a day pass not much info is given. When we checked in the staff was not rude but not friendly, they did not share any info here either. when you see someone is doing the day pass, you should give them some general info. There are no maps or signs anywhere at the resort. I am not sure who designed this place but it was very poorly designed. The way to get around is very challenging. There are no signs to tell you where the different pools and slides are and to get to the different areas is not easy. When I would ask staff for help, though they were nice, at least the lifeguards were, they did not seem to know anything. I feel if you work there you should know more about the place you work. Or again have signs and maps. This is a large resort with lots of places to eat, there is an indoor water park and outside pool. There needs to be signs and do not make people only have one way in or out of the pool area. Note the outside pool is only open till 7pm. This is not great and on the ticket for the day pass it says pool open till 9pm. that is only for the inside and not outside. this was not clearly posted or explained. Also, there needs to be the scale and sign with info for weight, height, and if you need 2 to do the slide posted at the start of every slide. All of the rides did not have info until you had waited for a long time to do a ride to find out there is a weight limit, that is only posted at the top of the stairs for the ride. If you want to have these limits I understand but post a sign with all the info at the start of the line so people can know if they can do the slide without waiting forever to then be told they cannot. Overall, the resort is beautiful and very nice and the slides are fun, but it needs to be more accessible and there needs to be signs. Now that I have the info I would go again, but anyone going for the first time needs to be aware of everything before they go so they do not feel they missed out and did not get money's worth.

We haven't even been here an hour and so far it sucks. We were not greeted by a human being but by a kiosk. Not a human in sight. Someone finally came up to the desk bbut I could not get her attention. We finally got checked in and I wanted ice. Our ice bucket had no liner. I walked forever and finally gave up and wentback to the room. Their fancy TV gave no info on ice or anything inside the hotel. I had to call - you would think they could have informed us at check in that our for had no ice. So I limped up a floor, walked to the other side of creation, and finally got my ice. I'm now in pain and NOT happy. Oh, members of staff saw me limping down the hall with myice bucket and didn't bother to tell me where to find the ice machine. Day 2 - we left at 10 and came back at 3 to a room that had not been touched. Day 3 - room was not cleaned, again. We got new towels and the used wash cloths were finally removed, but the bed was not made and amenities were not replaced. Now their system won't allow us to cast. It worked fine last night. We called the desk like we were told to but after half an hour no one come to fix it and by then we were too tired to care so we canceled the request. And beware the EXTRA $50 a night resort fee. So much for Waterpark access being included in the room rate. And no one cares that we had such an awful experience. Positives - our bathroom door squeaked horribly. It was fixed after we reported it.

I stayed at this resort for one night and spent over $1,200, expecting a premium experience--but unfortunately, it fell far short. I had billing issues, and the associate I spoke to was not only unhelpful but also rude, which made the situation worse. Later that evening, I tried to order drinks at the dive bar and was ignored for over 10 minutes, despite multiple staff members present. For the price point, the level of service was unacceptable. I was hoping for a relaxing and high-quality stay, but instead left disappointed and frustrated. I won't be returning.

Oklahoma is lucky to have such a beautiful indoor and outdoor water park that represents the culture of our state! There's so much to do on the property: arcade, swim, eat, drink, people watch, relax, spa, etc! It's huge and so nice! Now my disappoints.... They don't offer local foods (the ice cream is from WI, why not OK?!?). You only get two waterpark passes per room and can purchase more at a discount, that's not feasible for a family. The prices of the waterpark fluctuate and sell out quickly! The food and admission is pricey so definitely save money to enjoy if you have a large family. I know it's new so I really hope they reconsider some of my disappointments.

The Waterpark and extra activities make it a great one-stop resort. The pricing is on the high side for non-members. The view from the room was great but the room itself had issues. Initial entry into the room left you feeling sticky and hot. The rooms were reserved ahead of time but the ac wasn't turned up to cool the room down. None of the outlets in the room worked (another member in our party experienced the same issue), we had crushed flower petals on the floor, and when laying in bed you could see under the couch where all the floor grime had been swept under it. Not all the room amenities worked. The bed sheets were either stained or hadn't been changed. I've definitely been to nicer hotels for less money. There is definitely room for improvement. Start with the check-in process and explain the wristbands outside of "this is your room key". Tell the patrons that the qrc code charges things to their cc on file.

OKANA Resort was beautifully designed. They did an incredible job with the layout, rooms were beautiful, they had great eateries. Some things were still being finished and hadn't opened yet but that was fine. Check in was a great experience, Spencer P. was awesome. He was so sweet and funny. He helped us out a few times over the duration of the trip. We also talked to Brian later who was a hoot. All the staff was incredibly friendly. Our room was beautiful, comfortable. Unfortunately the shampoo and soap were out and did not get filled during our stay. Maria Martin cleaned our room after our first night, she made sure to give us extra water as we asked, and made our beds. She was so sweet, we had a bit of language barrier so we weren't able to tell her about the empty soap when we discovered it. We ate dinner at Jack Rabbit on our first night and Rylan was a top notch server - praise his parents for his 4 diamond service. You guys are going in the right direction with this young man on your staff. He was polite, offered suggestions and did it all with a smile. Kyleigh at Jack rabbit from New York was the absolute sweetest. The fun facts on the name tags are such a great conversation starter. I commend both of these servers on there 4 diamond service. We also ate at Chido Tacos x Tequila and our server Sango was his name-o! He was incredible. He has some A+ guest service. So hospitable, willing to make suggestions and offer his favorites when we were looking at the menu. I really applaud Oakana in their F&B FOH staff being so incredible. We traveled here for a work conference - and we're so impressed by everyone. Kalyn Parker at the Dock Shop as well as the other girl who we Unfortunately didn't get her name were both so friendly. We were having a hard time making up our minds on what to bring back for our colleagues. Security was great on our last night there we had some wild neighbors who we Unfortunately had to have them come talk to as they were opening and slamming and knocking on our connecting door at 230am. Overall our experience at Okana was wonderful, the Resort was beautifully designed and I would love to come back in the future to see all of ther offerings once they are done with the rest of construction.

The water parks were so amazingly fun! We were visiting Oklahoma from Florida with adults and kids and I never knew we would enjoy the water more in OK! The indoor water park was our favorite with so many fun rides/slides and also a surf simulator/flowrider for boogie boarding or surfing, a relaxing jacuzzi for adults only, a wave pool & a lazy river. The lines for the rides weren't long at all either especially on the weekdays. My favorite in the outdoor water park was the sandy beach, the zip line and the music! The beds were comfortable, shower pressure was great, staff was friendly and helpful. Arcade was a lot of fun too and we especially enjoyed the escape room. We were there for 3 days and my only complaint is that we couldn't stay longer to explore even more amenities.

This is the worst resort I have ever been to. I had horrible service, which is the main reason why I had such a bad experience. They need to better train all aspects of their staff, from waiters to managers and security.

I went to the Okana Spa and was delightfully surprised at how well prepared they were to provide for all needs. I was able to shower and use their amazing spa spray for aromatherapy while showering. They provided hair brushes, tooth brushes, mouthwash, deodorant- seriously everything I needed! The tranquility room was SO relaxing and allowed me to chat with my crew and other spa visitors. They also had privacy curtains so I didn't have to talk to anyone if I didn't want to. My masseur- Nelson - was absolutely incredible! Firm but not too firm and massaged my leg muscles that I didn't even know were tense! I left feeling refreshed and relaxed! Amazing spa experience!!

Be better at treating patrons that are going to support your business by paying y'all's prices

Just got back from Okana resort and I have to say what a wonderful time we had with a few exceptions. The pool/Lagoon area outside is brilliantly designed. Just beautiful! Resort inside, beautiful with cleanliness upkeep from the staff. Housekeeping should be one of the teams on that resort that should be praised. My few exceptions: "Free" parking lot, always full!!!!! No Parking! With people coming in with their "day" passes, take away from the people that actually pay to stay at the resort. Especially for guests that are there for other than "fun". Why not make the day passes pay for parking and have free parking for resort stayers? Wouldn't this eliminate half the issue? Rooms. Yikes, bare bones. Nice but not much going on than just a standard room with a TINY bathroom. Picture this, using restroom at 3 a.m. and using a sink to wash hands, that is near beds where everyone is sleeping. Such a nuisance. The rooms could of been designed a little smarter; even having the bathroom door open outward to fit in a small sink. Overall, the stay was great with a few hiccups. Great for a family vacation!

A Lot of Hype, Not Enough Heart - Disappointed with Our Stay I booked a one-night mother/son staycation at OKANA Hotel & Resort, hoping for a fun and relaxing experience. While the location is great, the building smells fresh, and the waterpark was clean (my son enjoyed what was open), everything else left us frustrated and disappointed -- especially given the price tag and the polished way this place is marketed. Let's start with the surprises -- and not the good kind: - Upon using their self check-in kiosk, I was hit with an unexpected $200 incidental hold that was not mentioned anywhere when I booked directly through their website. No warning, no heads-up. - Elevators? Out of the 5 we used, 4 had broken screens inside. Not a great first impression for a brand new resort. - We walked into our room to find the fridge door wide open, which meant everything inside was warm and unusable. - The drinking glasses were dirty -- not smudged, but full-on not washed. I had to rinse every one before letting my kid near them. - The window blinds were broken, stuck barely 6 inches open. We couldn't even enjoy the view from our room. - Walls are paper thin. We could hear every word from the large family next door -- and their crying baby -- all night long. It was hard to relax or get decent sleep. - There's no microwave in the room. For a place that promotes staycations and movie nights, how are we supposed to warm up leftovers or pop popcorn? Even the food court meals we brought back to the room had no chance of being reheated. And then came the worst part: the restaurant experience. We ate dinner at Chido, and while the food presentation was nice, the service was flat-out terrible. The server vanished multiple times, and even the manager was dodgy when I asked simple questions about my tab. There was no clear communication, just vague answers and disappearing acts. Also, being charged $7 to add meat to a taco salad? That's not an upgrade, that's a scam -- it's called a taco salad for a reason. This place has potential, but right now, it feels like a pretty shell with no soul. It's giving more "Instagram backdrop" than actual hospitality. If OKANA wants to compete as a true resort destination, they've got some serious work to do -- especially on transparency, cleanliness, soundproofing, and basic hospitality. Until then, this is a one-and-done visit for us.

Okana was a wonderful experience, and our kids had a great time! The service was excellent and the food was really good. We did have one experience that was frustrating and could have greatly improved our stay. When I made the reservation, I put a request for a Pack and Play for my 14-month-old. When we arrived at Okana at 10am, we were planning to just power through and play at the waterpark until check-in at 4pm. However, they informed us that our room was ready now and we would check in! Great news! We played at the waterpark until around 2pm and then headed up to the room to put the kids down for a nap before dinner. Unfortunately, there was no pack and play in the room. I immediately called guest services, and they apologized and informed me that one would be sent up. I gave the kids baths and unpacked (about 45 mins), but still no one had arrived. I called guest services again, and they said the same thing. I waited another 30 minutes. By this point, it was approaching 3:30, and our 14-month-old was getting super cranky. I walked down to the desk with him and asked for a Pack and Play at checkout. I was informed they would call and have one sent up ASAP. I headed back upstairs and waited another 30 minutes with nothing. Now it is 4:15-4:30. I called guest services again with the same message as before. Finally, 5pm, a pack and play was delivered with the apology that they were looking for it and didn't know where one was. Unfortunately, it was too late to put the 14-month-old down for a nap, so we were forced to take a cranky baby to dinner with us, which definitely affected the experience that we could have had in the beautiful Jack Rabbit. I also noticed that there was an old Band-Aid on the floor in the bathroom when we first arrived. The Pack and Play incident was really the only negative as it kind of wasted our first afternoon there. We could have continued playing at the waterpark instead of waiting around. A few additional things that might help make the facility better. There needs to be more directional signs. When we parked, there were no signs directing us where to go for check-in. When we checked in, there are no signs telling us how to get to the waterpark, and then when you get in the waterpark, there are no signs telling you where everything is. We wandered for a bit, looking for the lazy river. In the rooms, it would be nice to have a microwave as we had leftovers from jack rabbit that we could not eat the next morning. The water temperature at the waterpark could have been one or two degrees warmer. The kid's lips were shaking unless they were almost fully submerged. I do think the hotel needs some other things to do besides the waterpark and arcade. Something free would be nice, like a playground. We found ourselves with a lot of time to kill, especially in the morning before the park opened. Overall, a great experience and love the view across the river to downtown!

OK finally has an indoor waterpark! Parking was tricky but there is a free lot. We had day passes and check-in was simple and easy. You do have to pass the gift shop, candy store, and arcade so be strong and tell your kids no. ;)

JackRabbit Breakfast Buffett. It seemed they did not use fresh food. The carving station ham was the same piece of meat over 3 days. My grandkid got a strip of french toast and it was so hard you couldn't cut it with a knife. I misplaced my wallet and though it was returned, the money was taken and though there were cameras where it was found Security did not attempt to review the camera and locate the person who stole the money. While waiting for the return of my wallet an employee let me know the previous week multiple cars, either 9 or 14, were broken into on their parking lot.

We went here for the grand opening last night. It was pretty cool. Everyone was very friendly and helpful. The Waterpark is nice. They even provide life jackets at no additional charge. I loved the wave pool and the lazy river. I didn't get a chance to go on any rides but everyone seemed to enjoy themselves. I was told that you get weighed before going down the slide, if the light turns green then you're good to go. So just some fyi for my plus size pals. The room was nice and comfortable. We had a suite for 8ppl. I didn't like that it was only one bathroom. The bunkbeds were a hit with the littles, the king bed was spacious, and there was a pullout couch. There are a few different restaurants to choose from. The food at the resort is really overpriced so we didn't eat there lol. The arcade is pretty big and had some fun games. Overall this seems like it can be a great time especially if you have kids.

I'm extremely disappointed in the customer service. We paid $50 each for a day pass, only to be pulled out of the water for at least 30 minutes around noon or 1 PM. After getting back in for a short while, everything shut down again at 2:30 and stayed down for over an hour and a half. When we asked about refunds or rain checks, we were told they don't offer any which makes no sense considering they sell out a month in advance. How are guests supposed to check the weather and make an informed decision if tickets are purchased so far ahead? The staff (with the exception of Jeronimo, who was kind and helpful) were not friendly and seemed more focused on arguing with each other than helping guests. If they offered a rain check or showed any willingness to work with visitors, this would be easier to overlook. But the complete lack of flexibility or customer care is honestly disappointing.

What a great resort with such a variety of waterslides, pools, games, and food. The room was nice and the staff was generally helpful. The tacos at chido were amazing! My only issue really was the outside bar. The staff seemed to only help the younger partying type. I waited over 30 minutes to be served while others kept coming up and being served first. One of the male bartenders seemed to be lost like he was not in the right state of mind. This was not the case for the inside bar the dive. They were very quick, friendly and served guests based on who arrived first. I loved the service and professionalism.

Absolutely horrible service. We paid over $300 for a cabana that's supposed to have a server and we have had someone wait on us one time. It took about 20 minutes to get a couple drinks as well.. We have had to go to the bar ourselves cause we weren't being waited on. This place is way overpriced! Also, very understaffed. Our server told us she was the only one here. Sure, the beach is nice, but that's about it. Don't waste your money.

We had a great time Inspite of a few mishaps. They should've said soft opening and not grand-opening. First with valet, they didn't have a lot of help. The young man checked my car in and also helped with my bags. Called someone but no one ever came. Then Check-in was horrible about a 45 minute wait. All check-in machines were down. I have an Autistic grandson that was overwhelmed with the crowd. I asked if there was a sensory room. Know one knew the answer. Finally get checked in, the room was very nice. Two queen , sofa bed, and Two bunk beds . TV's accommodated for everyone. The scenery wasn't the best. Construction is still going on. Outside is only available Memorial day theLabor Day. There is still a lot of work to do. With staff as well as finishing up outdoor scenery. I would wait until May or June to book reservations.

FIRST it's Spring Break!! Crazy busy - that being said we had a great time! We stayed one night, checked in early and my room was ready, thank you D'Metri (front desk guy) so helpful. Rooms are a little small, bathroom/shower however .... Needs a shelf for your own toiletries in the shower they provide shampoo, conditioner, body wash (Mother Nature mint) but ours were empty. Waterpark was fun! I wish the water was a little warmer and the hot tub a little hotter. Food was yum! Pictures provided. Service and food at Chido and Rabbit were great! Yes, there are some kinks to workout but give them some grace ", for being Spring Break I thought the service as a whole did a good job. We'll be back! Looking forward to the outdoor amenities. Yes, it's a little pricey and at the end of the day if you can just, TREAT YOURSELF!!! It's worth it! Try something new you won't be mad at it. If you come with attitude and tight budget then just stay home.

First night at Jack Rabbit Restaurant at OKANA resort! WOW! Food was amazing! Large portions and really great food! OKC newest restaurant!

This review is for the Okana Spa. First, the good things - staff was very nice and second the equipment and materials used to build this spa have all been well selected with the best. The massage tables are wide and the headrests are the best I've ever experienced. (It's the small stuff like this that adds up). The dressing rooms were comfortable, the tranquility room was well designed. They do lack artwork and special decor like their competition at other hotel spas. It is nice but sterile looking Maybe that is coming later? Now for the areas that they should improve. This is a simple suggestion - add some fragrances so it smells like a spa when you enter and the entire time you are in all the areas. All I smelled was the hickory smoke of the BBQ restaurant next door and the odor was yummy smelling for about 5 minutes. The reservation was handled by telephone in early May for my daughter's birthday on 5-27-25. We were told to arrive 30 minutes before our 10:00 a.m. apt time but guess what? The spa wasn't open so we sat outside for 15 minutes outside before they opened the door. With that said we started with a negative impression. The staff was very nice and took us to the dressing rooms to undress and put on the robe. The directions on how to use the lockers were on the inside of the locker door but the girl should have told us that part - we finally figured it out but it would have been nice if she'd just told us from the beginning - another simple fix. We went to their special tranquility room which is nice and comfortable and has water available and healthy snacks. We both got massages with therapists both being very nice and the massages were okay - nothing spectacular. Then, we returned to the tranquility room when I first found out that they did not schedule my facial at the same time as my daughters which should have been at 11:00 like hers. This spa is small with limited staff are very limited so trying to get more appointments at the same time is not going to work for a group of guests. That is okay if all are staying at the hotel but we weren't. My facial was not scheduled until 1:00 meaning I'd be waiting 2 hours. Not sure how that ball got dropped but the good news is that I suggested I get a pedicure while my daughter was getting her facial. It worked out fine since the nail tech was free. The manager was extremely apologetic and refunded the facial that I didn't get along with 10% for my inconvenience. That was a nice gesture. The pedicure was a very basic one but again, that facility is nice. ONE LAST THING that I don't agree with is the fact that they automatically charge you 25% for gratuity along with a service fee. I would not have given them 25% and did not tip anything extra. THIS IS disclosed to you if you read the "fine print" so I knew about it but wondered how many will miss that until they charge their credit card and how many more will add more gratuity. In comparing this spa to other nice hotels it is lacking but with a few very small corrections could be much better. For now, the best continues to be Choctaw Resort in Durant or even the spa at Downstream Resort. Those two are amazing, well equipped, decorated nicely, excellent staff and spectacular services. I'm hoping my simple suggestions are understood as constructive ones and hope to visit again to give them a second chance.

Check in is a nightmare. The service for the cabana was nonexistent. We asked multiple times and to multiple star for our server. Two hours and counting, no server. An hour ago I asked to speak to a manager. No one has ever showed up. My wife wanted to order room service, but they don't offer that. Given the price of their rooms and cost of a cabana, I would not recommend it.

I somehow forgot to mention T.Jackson He was the first voice and face of our experience. He set the mood with his incredible hospitality. Just a truly kind man!

This place is blast. It's 5 Star Pl. go here with your family. Go to the indoor waterpark or outdoors. Amazing.

We spent one night with our daughter's family to celebrate grandsons 4th birthday. They stayed 3 nights. With the resort being new, everything was in great condition. The room was very nice. The bed was comfy and linens soft and comfy too. Pricey if you eat all your meals there but we had a great time. Grandson was thoroughly entertained the entire weekend. We plan to return with our son and his family. As 60+ folks, I'm not sure I'm crazy about all the automation -- kiosk to check in, bracelet for expenses and room key, automated check out -- I prefer human connection. Valet parking was great.

Jackrabbit Gastropub - great food. I order my steaks rare and rarely get them cooked properly. It was perfect. So tasty.

The outside area is larger and we enjoyed it better than inside waterpark. It was small inside and very little seating for a busy weekend. Water was a little cold but it's expected. The alcohol has extra state tax added on so be prepared to pay more than posted. Bags are checked outside but not inside. The arcade was a bit over priced your money runs out fast. Jack rabbit has great food but small portions. My daughter is not a big eater and we had to order her two pasta servings. Hotel room was clean and comfortable no microwave. Very little signage to help you know which way everything is and elevator is not help with what floor lobby, waterpark or restaurants are it's all digital. Parking attendant in structure was supposed to be available during the day to early evenings to let you come and go so you don't have to pay each time as a hotel guest to enter and exit and we had to go find him both times we tried leaving. Zip line in outside area was closed and widget you have to sign waivers so line gets long. Adults only pool never had anyone in it so best place to be if you have no kids with you

Judging from the pictures of this place, it looks very cool. It is also very cool to be able to have a "Great Wolf Lodge Experience" without leaving the state. Just in case you're wondering, a day pass price is as follows: Monday-Friday: $39.99 per person Saturday/Sunday: $69.99 per person, if you can, definitely go on a weekend, it saves you a lot of money.

Buyer beware...I read all of the previous reviews as well as everything on their website trying to ensure we had a good experience. Based on the information I had read, we got there early for parking which was a good call. We were able to find free parking right next to the outdoor lagoon. We rented a locker (which are only available in the outside area) to put our valuables in. We knew the outdoor lagoon area closed at 7pm, but nowhere did it say the locker area was going to close at 7 as well. I went back and reread everything when we got home to make sure we hadn't missed this key piece of information (and we hadn't). So you can imagine our surprise when we were leaving around 8:30 that we couldn't get to our locker and the contents. We did spot a worker who said, "Yeah, the lockers are only available until 7, and then they clean them out." We asked where our things were and were told we had to go back inside to guest services to retrieve our items. Now one would think they would bag up each locker's items together and label it with the locker number for easy retrieval. Nope, it was all in a huge pile mixed together with everyone else's things who didn't know the (not posted anywhere) locker rules. While we appreciated that they required us to call each of the phones we had put in the locker to verify it was ours, we didn't appreciate that we had $200 taken from one of the purses. We didn't realize this until we got home because we were tired and angry after waiting 45 minutes to get all of our stuff back. We called the next day about the stolen cash, but were told a supervisor wasn't available. It's 2 days later and still no call back. We're reaching out again today. While the kids enjoyed the rides, the overall experience was not one we care to repeat. Moral of the story, don't get a locker if you plan on being there after 7pm. Also, take a picture of your locker's contents so that you don't forget/can prove what was in there. Hope this helps someone else to avoid our mistake.

I hope they get the kinks worked out soon! The resort has great potential. We only stayed one night. The kids had fun at the waterpark, arcade and laser tag. The bad: While the workers were all friendly, check in takes forever. Then our room wasn't ready. I finally walked back to the front desk, in my swim suit, at 5:30 to check again if we could get in our room. After waiting about 30 min and the worker called her manager she was able to get us a room. Check in is supposed to be at 4. Then the restroom is tiny, the door reaches the toilet and shower, you can't even use a rug for the shower for your wet feet beca6the door messes it up. Also, our soaps on the wall were empty in the shower and there are no shelves to put your own and we had no extra toilet paper. Then the waterpark: there are no changing rooms, only restrooms, so you have to change into your swimsuit in the bathroom stall. So gross! The waterpark is very dirty, there was hair on the ground and steps to the rides everywhere. Yuck! Also the bar and food is all upstairs, leaving you to carry your food and drinks down the stairs. Bad setup! I prepaid our food, beverage and arcade credits but they didn't give us the cards at checkin so after trying to play games I had to go back to the front desk to get the cards, funds are not in your bracelet.

I stayed here this week with my two grade school kids and we ended up leaving early, honestly out of boredom and mounting expenses. The Pros of Okana: 1. The room was clean and used the small space well with good storage and seating. The TV was very big and had smart apps including YouTube and Netflix. The sheets were wonderfully smooth and each bed had four pillows. 2. The waterpark is brand new and therefore everything is working and looks fabulous--no rust yet. Just wait though. We'll see how this place ages compared to the rust buckets of GWL. Water was actually nice and warm. 3. There are a lot of lifeguards everywhere you look. They aren't always in good moods or easy to hear and a lot of time they were laughing and messing around with each other instead of scanning the wave pool but at least they were on the payroll. 4. Waterpark towels are free and not linked to the room. The Cons of Okana: 1. There were no bars of soap to wash hands with and instead there was a bottle of hand/body wash installed on the wall by the sink 5' above the floor. My youngest kid couldn't reach the hand soap, so every time he needed to wash his hands I had to get up and give him soap with my hands. 2. The elevators, while all currently working, are highly technology-dependent and operated off tablets instead of floor buttons. The large screens in the elevators themselves only worked in 20% of the elevators we rode on. I would assume the operating tablets will soon follow suit and fail. 3. I have no idea how much I actually paid for this stay. I made the reservations last fall during a pre-sale promotion and paid over $100 in a deposit but that deposit wasn't represented on the invoice when I checked in. And then I paid another $600 at check-in? And then $400 to check out? For two nights? I'm waiting for everything to hit my credit card bill before I make phone calls about this. 4. Part of the promotion I purchased in the fall of 2024 included a $50 game card for the low, low price of $45, but this wasn't added to my account on check-in. I asked the front desk at the time and they said the people at the arcade could add it to my account for me. The employees at the arcade rolled their eyes at that and then proceeded to have me purchase a $50 game card at the kiosk like normal, and when I expressed my fear of being double-charged (hadn't I already paid for this game card?) they said that the front desk could just take off the double-charge at check out if I ask for an itemized receipt of my stay. This has been giving me anxiety for the last 24 hours. On check-out, I did get an itemized receipt of the bill and yes they charged me $50 for the game card, not $45. They also had a couple other arcade charges that were returned so it was all very confusing. I wouldn't try to purchase a special promotion from Okana again because none of it was honored. 5. Parking. We arrived on a Monday afternoon and the small surface lot was full. There is a major lack of signage pointing people where to go. I wanted to avoid paying for the garage but I had no choice. The fees are something like 0-4 hours are free, then a middle range, and then 12+ hours you pay $15 when you leave the garage (plus tax). So, if you park overnight and then leave in the morning, like to get breakfast, you'll pay $15. Then when you come back for the day and go out to dinner, you'll pay another $15. It's possible to pay over $90 just for parking on a three day stay. Figuring this out I felt discouraged to leave the hotel because I wasn't charged a flat fee per day but rather a fee EVERY TIME I LEFT, which is not a good feeling. There was an employee standing at the garage gate whose only job was to push the button for you. 6. This hotel is greatly understaffed. I waited 20 minutes to get a breakfast sandwich at the coffee shop, and then 10 minutes to get 3 slices of pizza in the waterpark. Both times my orders were lost in the system and I was left standing there while my kids went insane waiting, and only once was there a mild apology. The food wasn't even good. The front desk was also only half-staffed and more than half of the check-in kiosks were out of order. The front desk staff were not happy and the lady who handled my check-out was downright rude. I checked out a day early and she tried to charge me a $50 "early departure fee", to which I asked if there was anything she could do about that because what on earth? After she came back from her "supervisor" in the back she said it was actually just an arcade fee...? She didn't even ask why I was checking out early or how my stay was. Put the garage guy in the coffee shop, please. 7. This is a day trip place, not an overnight. Arcade way too expensive, and just not much to do. 8. Some trash and staining in common areas.

We didn't stay the night here, just came for the arcade and food. Chidos Mexican restaurant was too expensive for the poor quality. The cheese dip tasted like nacho cheese in a can and my tacos didn't even come with the ingredients listed on the menu. It took awhile to even get our appetizer and unfortunately we weren't the only table with this problem. We also tried the candy shop which had great icecream and the employees were friendly. The candy choices were pretty underwhelming, which can be said about the arcade and the ticket shop. If you're looking for a good arcade go to Round 1! Overall I was disappointed as it seems OKANA has been over hyped by influencers:(

Feels more like a place for tourists. As a local it wasn't very friendly and the hotel guests were clearly their main focus, not the regular folk who were just coming to enjoy the water park. Don't forget to bring your towel, because they absolutely will not help you without paying for a hotel room and being a hotel guest. The rides were fun and the place was entertaining. There were 2 people stuck on a water slide that had to be evacuated by employees. I asked the lifeguard guard if the ride was safe and she responded with "yea, this happens all the time". Which I found a bit unnerving. However I personally didn't get stuck, just be aware it does happen. The water is only 4ft deep throughout the entire resort. Besides the diving area that you cannot swim in. Most likely for people's safety but it didn't quite satisfy the itch I had to swim. It was just more like chilling in the water, which is nice in its own regard. Every employee I came across had to be no older than 20 years old so don't expect any of them to really help you or give you any sort of decent customer service. The bartenders and food servers were great but the general staff was absolutely terrible. It was fun, but not worth the $75 per person to attend a water park unless you are a hotel guest with all the amenities included. So as a regular local, I won't be back anytime soon.

Have competent people working. Don't harass autistic children. Have a map or arrows to show how to find other part of the park .Have handicap parking without paying for it. Customer service !!! Don't put a 200.00 hold on credit cards after paying for the room. Discloser and transparency .

I recently stayed at the OKANA for 2 nights and here are some things I think could use improvement. Some of them may be tedious but I think that with the price you pay to stay they could use some work. Room air conditioning doesn't go below 68, we could not get our room any cooler than 70 degrees. We proceeded to call the front desk to ask if they had any fans and they said no. The restaurant service was super slow, lovely workers but took forever to even get water. There are no shelves in the showers to put your stuff, so we staked it on the shampoo and conditioner they provided. There was also no microwave in the room, which I think would be useful especially at a resort where people reheat food often. As big as a resort it is there was no room service. Lastly there was nowhere to get Advil after 11. They closed all the stores but didn't have anything at the front like all other hotels do.

Chido Mexican place, not worth a penny, overpriced food for processed and can food. Tasteless, very far from Mexican food, and not even close to Tex-mex.

I was going to get a towel and the worker was vaping! It's honestly disgusting because there's so many kids there!

Such a fun experience!! Not too crowded and so much fun for all ages. Joey M was the surf instructor that day and was awesome

Soft Opening at Jack Rabbit was a smashing success. Delicious food, great service, amazing view and most important lots of smiles and laughs with friends. Public opening coming February 21st.

Excellent family getaway! We took the whole family, booked 3 rooms and had the BEST weekend! Best part, they allow you to enjoy the Waterpark even after checkout on your final day.

The resort is beautiful, and there is something for everyone. The staff is super friendly. I love that Okana offers plenty of fun play and activities for my whole family. You don't need to leave the resort to enjoy good food and relaxing services. I love a vacation that feels like a break! We are looking forward to many repeat trips to Okana! We may even branch out to see what the city has to offer on our next trip to OK.

I got a room got the keys went to my room and the keys didn't work I went to the lobby 4 times and they didn't help at all to be a good and well expensive hotel not have anyone to help or to go with us and help us out it's crazy bad service