Diana D.
Yelp
Drove over an hour from the Golden Isles area on a recommendation of the shuttle tour driver. We booked our tours on the antiquated web page prior to our visit. When we arrived at 11 am, we were informed that we had been bumped from our noon boat tour in favor of a school group. We now had to wait until 2 pm or return another day. This is our last day in town, so we unhappily opted for the 2 pm boat tour. Even the employee said there isn't 3 hours of stuff to do in the park, however, we walked around for 2 hours, had lunch at the snack shop and then arrived 15 minutes early for our boat tour, only to be told they couldn't accommodate everyone that they booked. The boat was a small boat with 5 rows and there were 13 people scheduled for the tour. We all were also booked for the 3pm train and 4 pm reptile experience, so no-one wanted to wait for the next boat which the employee couldn't guarantee would have space or when it would arrive, for fear of missing the train at 3. After the employee decided she could get everyone on the boat, we decided to forgo. It would have been very cramped and uncomfortable.
The exhibit buildings are old and not well kept. It is like nothing has been updated since the 80's. From other reviews, it seems the boat tour and train ride are great, but understand that the general public comes secondary to school groups.
The employees that we encountered were friendly and extremely apologetic, therefore the 2 stars. The management at the park is non-existent. We were able to get a refund, but left very disappointed and feeling like even if we come to the area again, we will not return. Our time is valuable, especially when traveling. We wasted an entire day. My recommendation would be to call ahead and make sure there are no school groups or large groups visiting the day you want to go, as we got the clear message that we were not as important as the groups.