Okko Hotels Bayonne Centre

This must have been among the worst hotel experience that we - very frequent travellers - had in a long long time. I will limit this review to the facts, in order of importance and I am keen to see if the hotel staff or leadership will respond professionally and solutions-centric. We had room 203 on the second floor. First up: the mattress is worn out, cheap, has got unpleasent bedding, smells badly and it just makes sure you cannot sleep. Furniture is incredibly cheap, of plastic, and the Second most important: upon check out we reported everything to the receptionist but she could not care less. All she did was handing us the credit card terminal. She did not apologize, did not offer a solution, did not confirm she will pass on the feedback to the leadership; she was just completely uninterested in the wellbeing of her guests. Third up: the bathrooms in this hotel must be the most stupid design one can think of. The walls are of transparent glass; your partner sitting on the bed sees you sitting on the toilet - looking straight into each other's eyes. The bathroom is everywhere dirty and moulded, see my photos. It is terrible. The door does not close, just to ensure you have no privacy. As a matter of fact, you cannot even close the door once you are in the bathroom, because there is no door handle. This bathroom, by designer Patrick Norguet, is one of those terrible designs that may look fancy in a rendering, but absolutely do not work in the reality of a hotel. The dirt and mould are not the fault of the cleaning staff; the design contains so many grooves and stupid details that it is impossible to keep this bathroom clean. Showering here is an outright bad experience. Four: the lighting. It does not get less comfortable. When you are in bed you are looking straight into a bare light bulb. The one who planned this clearly did not try out anything. Five but still important, are the parking (you have to reserve but the hotel does not make that clear upon booking and moreover charge 16 euro), the lifts (they are incredibly slow), the fact that we explicitely picked a room "on a high floor" but got one on the 2nd floor (without any apology or even a remark made), the tiny tv set (you cannot read the sub titles when you are in bed), the air conditioning (it does not work and dear hotel staff please don't tell me again it does work) and the location (which is advertised as "in the city centre", see the name of the hotel, but it definitely is not). All together: a very bad experience. I won't mention the emotions, the bad mood the next morning and all those other outcomes of such a bad night, but I will reach out to the management of Okko to ask how they propose to make it good. Because selling hotel nights like this is simply unacceptable.

The hotel’s accommodations were comfortable, with clean rooms and cozy beds. However, I was double-charged for my room despite prepaying on Booking.com and providing my card for taxes. Check your credit card statements, as their accounting seems dishonest. This issue overshadowed an otherwise decent stay.

I spent a total of three nights in the OKKO hotel in Bayonne and was very impressed. The rooms are very nice and the beds wonderfully comfortable! The hotel staff is very nice and helpful and speak good English, which is great for those guests whose French is not so good. The food is very good and the location of the hotel is within easy walking distance of the city centre. I would happily stay there again!

Loved my 1 night stay here when I was in Bayonne. Will be my go to unless something better is found. Really good shower and bed. Le Club is awesome for having a coffee and getting stuff done. Small walk from the Bayonne city part we all come to see. Close to buses for Biarritz and St. Jean de Luz or the SNCF to Bordeaux and anywhere else it goes.

My family reserved this hotel for my birthday weekend in Bayonne. They needed a centrally located hotel with parking for an early excursion planned for the following morning. Our small room cost over 200 euros for a night, neither breakfast nor parking, were included. The reception is on the 9th floor. Our room was on the 2nd floor. So to get your card key you have to get the lift to the 9th floor, which only responds to your card key, fun after you have checked out and are removing luggage. The reception staff were perfectly pleasant and professional if not available 24/7.|The small room was a futuristic spade pod concept. Obviously optimisation of price per metre The design of the bathroom was a glass hull with an exterior devided ridged white cage effect. Difficult to clean effectively. There were lots of toothpaste stains under the sink unit. Hard to see if you are cleaning, easy if you are sitting on the toilet . Signs of corrosion around the shower unit and severe scratches on the material of the base of the bathroom door (dog?). A lighting system that should you want to read a book in bed and have a bedside lamp on, the master switch has to be left on, which means that the bathroom light, visible through it's cage in the bedroom, is also on. Not environmentally friendly. The hotel welcomes pets. The floors are some sort of rubber. Tacky and not pleasant if walking barefoot. Stain on the yellow vinyl banc next to bed. My husband had left our charger behind so I could not take photos, I asked a member of staff in the 'club' for a charger but they did not know where they were located nor did I have the time the following morning to discuss my concerns about the room with a member of staff.

The bedroom was futuristic in style. Brilliant use of space in the bathroom. Good powerful shower and extremely comfortable bed. Hearty breakfast.Safe parking though spaces small.Staff very customer focused. About 10 minutes walk into the centre of town but felt very safe area.

One of the best hotels to stay in Bayonne. I stayed there for two weeks and it was absolutely pleasant. I'd definitely recommend staying here in case you're visiting Basque County. The food was great as well and staff was really polite!!

Great welcome by Sarah at reception, we loved the “club” area on the 9th floor, the reading area on the 8th floor terrace and the spacious bedroom with very comfortable bed. The location was ideal to go to the rugby stadium on foot (20mn walk).