Oku Jozankei Onsen Kasho Gyoen

We had such a good stay here. It's a bit difficult to reach especially due to the heavy snow slowing down the trains and roads but we got there eventually. Make sure you reserve a bus - either the onsen shuttle bus or a Donan bus - for arrival and departure. Staff were all lovely and very friendly. A couple spoke good English and helped with communication a lot. The rooms were spacious and the onsens were clean and very nice. The view outside the room was incredibly comforting and we spotted deer on 3 separate occasions. The dinners & breakfasts were very good, especially the Japanese breakfast with delicious fish and side dishes. Also came with a small buffet of extra options including a delicious pudding! Dinner was good but admittedly not the most exciting food, probably would've preferred a more Japanese dinner option. The 3rd night was close to a repeat of the 1st night too so I think 2 nights stay would be best if you are coming for the food as a big reason. It was a very memorable stay, not something I'll soon forget! Thank you for the hospitality and the food!

We had a wonderful stay at Kasho Gyoen. After several days of packed itineraries, spending two nights here allowed us to finally slow down, relax, and enjoy some much-needed rest. Location-The hotel is situated beside Shikotsu-Toya National Park, offering a peaceful, private, and tranquil atmosphere. While the location is somewhat inconvenient in terms of transportation, the hotel provides a complimentary round-trip shuttle bus to and from Sapporo Station. Advised to book early, as shuttle seats are shared with guests from the Grand Blissen Hotel Jozankei and availability is limited. Dining Experience-The hotel specializes in Italian-Japanese fusion cuisine served in a multi-course format. Each dish was beautifully presented and prepared using fresh, seasonal local ingredients. While the breakfast selection was relatively limited, the overall dining experience was excellent and highly enjoyable. Service-Service throughout our stay was outstanding. From the moment we arrived, the staff were attentive, warm, and genuinely hospitable, making us feel truly welcomed. Onsen & View-Each room is equipped with a private onsen, offering breathtaking snow-covered views. This was undoubtedly the highlight of our stay and made the experience unforgettable. Kasho Gyoen is an ideal retreat for travelers like us seeking tranquility, attentive service, and a luxurious onsen experience surrounded by nature.

We stayed at Kashogyoen with our family for three nights. The room and facilities were comfortable and very clean, so we were happy with our stay. On snowy days, it was great to spend time in the garden making a snowman with our child. We were a bit worried that eating Italian food for three nights might get boring, but they prepared a different and delicious course menu every day, so mealtimes were always enjoyable. There was a male staff member who wore glasses and was incredibly kind—our child really liked him. We felt very comfortable and truly appreciated it.

Kasho Gyoen was my first all inclusive onsen experience and they set the bar so very high. Located a little past Jozankei’s main village, the location felt like a quiet and peaceful little secret. No detail was left out from check in to check out. They had a cute shuttle from Sapporo train station that took me to the property where we were greeted my several team members. Each guest was checked in personally by a different team member with a welcome drink in hand. The accommodations itself were pristine. Quiet, minimalist, with beautiful relaxing music gently playing throughout the halls. Each room has an incredible view of natural landscape which made you feel literally one with the trees. I chose Kasho Gyoen because my room has its own private onsen tub which changed my life. The natural healing waters accessed from the comfort of my beautiful room healed my body and spirit! I hadn’t even started on the food. Breakfast and dinner were delicious and decadent. I could go on about all of the wonderful things about my stay. I would absolutely go back again, and would encourage anyone to give this place a try.

My stay at Okujozankeionsen Kashogyoen offered a mix of memorable highlights and noticeable shortcomings. On the positive side, the warmth of the welcome and the attentiveness of the staff were truly commendable. The architecture and interior design are undeniably chic—evidently deserving of the design awards it has received. The aesthetic is both contemporary and thoughtful, creating a visually pleasing environment. That said, several aspects detracted from the overall experience. The property is situated adjacent to a busy road, and the constant sight and sound of passing vehicles—even from the garden—somewhat diminished the sense of tranquility one hopes for in a retreat. Additionally, while the garden features an expansive platform, the absence of evening lighting made it feel underutilized and somber after dark. Similarly, my balcony—a feature I was particularly looking forward to—lacked any form of illumination at night, limiting its usability and ambiance. Another disappointment was the lobby’s central fireplace, which—especially on a snowy arrival day—was unlit and went unnoticed, missing a valuable opportunity to enhance the atmosphere. Dining presented mixed impressions. The Italian dinner, though adequate, lacked creativity and failed to surprise. Likewise, while complimentary drinks and snacks were provided, their presentation felt lackluster and did not reflect the establishment’s design ethos. Overall, while the stay had its merits, it fell short in delivering a consistently premium experience—particularly when considering the price point, which seemed to outpace the value actually received.

We were greeted by the staffs with warm smile even its cold snowy day. Instantly we feel like home as soon as we walked in to the hotel. It’s beautiful and cozy. We enjoyed everything in the hotel. From the delicious dinner to the private onsen. From the nice view out of our room to the comfortable quiet night sleep. We feel relax and cozy like home. Thank you to all the nice staffs and the service you provided. We will return to this beautiful hotel for sure. Highly recommended!

I had a wonderful stay here! The room was spacious, spotless, and beautifully designed, with a calm and relaxing atmosphere. The bed was very comfortable, and it was impressively quiet. The food was excellent — thoughtfully prepared, beautifully presented, and made with high-quality ingredients. The staff were warm, professional, and attentive throughout the stay. Highly recommended.

Just an amazing stay! 🥰 It was absolutely comfortable, private and we felt well taken care of. The attention to detail from the layout, architecture design, hospitality and the food (such amazing food with so much care) just made us want to come back again. Beautiful onsen in the room with an amazing view!!!