Oku Jozankei Onsen Kasho Gyoen

A true gem! We just returned from an adventure all over Japan with our 20 yr old nephew and staying here was a highlight of our trip. We spent three nights and loved every second. The entire experience was a delight, the staff was amazing from check in to our waves goodbye. Lorre was so helpful and took excellent care of us all. We loved our spacious rooms and the dinners were phenomenal. I highly recommend this gem for the value and quality and beautiful staff. Cheers to all and a huge thank you.

Wonderful boutique hotel with private onsens. Amazing service and attention to detail. Free shuttle bus service to/from Sapporo station, as well as accessible by taxi or regular bus (about 50 mins). Italian themed dinners made with fresh Hokkaido ingredients. Breakfast was Japanese style with many small dishes. Award-winning indoor architecture. Highly recommend this place for a relaxing weekend getaway.

The staff is friendly and attentive. Pun-San is nice and able to support us during our stay. The room is big and the in room onsen is wonderful. Housekeeping is on point. There are free snacks at night with rice ball, mini cake and tea. We stayed for 5 nights and you will get tired of the dinner after two nights as they repeat the menu. The italian food do get a bit boring… We end up skip dinner one night even though we have paid for it. It will be nice if they have more choices going forward or they allow you to opt out dinner and paid just for accommodation. If you are just staying for the weekend is fine.

This is our second night here and it Is such a great place, I wish we could give 10 stars for everything. We have a room with an Onsen, and have used it six times already. Rooms are great, the three meals we’ve had a great, the service is great. I could not wait to give this hotel a great rating, more to come a few days.

This is one of the best hotels I have stayed in Japan. I have well travelled in Japan before and the staff there treated me as their family member. I would like to specially thank you Yamaguchi and Matsuyama san and the driver (sorry I did not get his name), they went beyond their duties and helped so much during my stay. Yamaguchi san spoke English fluently and Matsuyama san provided great suggestion on attractions near the hotel. The driver was lovely and he spoke English well too! ||This hotel, although is a bit far away from Jozankei Onsen area (about 10 minute drive), it has a very nice view of the forest. The hotel provided all day coffee, late night snack and soft drinks during the stay, so we dont have to go to the convenience store for food. ||The dinner was very nice, I love the pasta and beef especially. The breakfast was served as semi-buffet style. ||There is no outdoor onsen unfortunately. It would be nice if there is one facing the beautiful forest. ||Housekeeping was very good and the room is spotlessly clean! ||Remember to reserve your slots for a free shuttle between the hotel and Sapporo JR Station. It only takes less than one hour and you are in this hidden gem.

We had an excellent and very comfortable stay at this ryokan. The service was truly top-notch, and the staff were incredibly friendly, polite, and attentive to all of our needs. We stayed for 2 nights, and each moment of our stay was memorable, with the highlight being the onsen experience with a beautiful snow view – absolutely stunning! The room is cleaned, the hotel is modern and spacious. However, a few small suggestions for improvement: On one occasion, we called reception to request water bottles, but after 10 minutes, they still hadn’t arrived. My husband decided to walk to reception to ask for them himself, and when he did, the staff seemed unaware of our request, possibly due to a language barrier. While this didn’t detract from the overall experience, it was a bit of a delay. In the evenings, they light a wood fire in the lobby, which is a lovely touch, but we did notice a strong charcoal smell in our room (2nd floor) on the first night. It was quite overwhelming when breathing, and we could smell it strongly in the hallways as well. We didn’t make a complaint at the time, assuming it would improve, and thankfully, by the second night, the smell had lessened. Perhaps there is a way to contain the charcoal smell within the lobby area to avoid discomfort for some guests? Another small thing we noticed was that whilst our room was cleaned according to our preferences, the bed was not made. The staff asked for our cleaning preferences, and we opted not to change the sheets for eco-friendly reasons, but we were hoping the housekeeping staff would tidy our bed during the cleaning. Perhaps adding an option to simply tidy the bed without the full sheet change might be a good idea? The food here was absolutely incredible. We enjoyed the Italian dinner course and Japanese breakfast, and everything was delicious – truly outstanding! We also greatly appreciated that the staff accommodated our last-minute lunch request. However, the only available option was udon, which, though tasty, was a bit carb-heavy (with onigiri rice and udon with a bit of chicken) and lacked more protein and vegetables. Given how amazing the dinner and breakfast were, we were expecting something a bit more balanced for lunch, but it was still a pleasant meal. Overall, our honeymoon experience at this ryokan was unforgettable, and we would highly recommend it to anyone looking for a relaxing and top-tier stay. A huge thank you to all the wonderful staff for making our time here so special!

One of the best experiences we had in Hokkaido. The staff were well-trained and offered warm hospitality. The architecture was stunning, with breathtaking mountain views and a relaxing private onsen. Each course of the Italian dinner was thoughtfully prepared and beautifully presented. I highly recommend this place to anyone looking to experience the winter charm of Hokkaido at its finest.

The hotel staff are all well trained and with good hospitality. Takai helped us to checked in with excellent services. Pun provided a lengthy and detailed introduction for the room facilities. Dinner time we were served by Soe with good services and finally all three of them tried to arrange taxi for us to go to ski resort next day but eventually I dropped the idea because it will be snow for most of the day. It is the best hotel I had visited so far for the last 20 years in Japan. Thank you so much to their services. There are more other staff with good services as well but I cannot remember all their names.