jpP7434GL
Google
I have been a life-long traveler and by far, Jaff House is the worst place I have ever stayed at. When I arrived in Tel Aviv late at night, I went to the address listed, but there are NO signs anywhere on the street. I dragged my heavy baggage around the nearby streets searching for the place for over an hour, and not ev en the neighbors knew where it was.||Finally on a whim, I took a chance and lugged by bags up a long outdooors flight of stairs, and asked someone there if it was Jaffa House. It was. A young guy asked my name, didn't even check my passport or anything, and pointed at a room door, telling me that the key was in it. Of course I was puzzled about the security there. ||When I arrived in the dirty room, I unpacked my bags and tried to find the air-conditioning remote or control. There was none in the room, and I was boiling hot! I went out to find the staff to ask for an air-con remote, but there was NO staff! The yoing guy was gone, too. It was weird, because I had just talked to him a minute before. There was nobody at the hotel reception desk either. Searching high and low, including on the balcony, the entire place was empty of hotel staff. So I started calling the Jaffa House phone number. I was feeling hot and dehydrated. But nobody picked up my 4 phone calls! Plus I had no idea where the hotel staff was. I waited for more than an hour, but nobody came. ||Like the guests below report, nobody picks up calls or Whatsapps from Jaffa House. It was burning hot at night by now, and I was feeling worse and worse.||I called my travel booker to help, and after multiple calls lasting into the early morning hours, the travel booker staff could NOT reach any Jaffa House staff either. Finally rhe Agoda staff told me I could leave the hotel , and that I could apply for a refund-- because there was no air-con, no hotel staff, and no phone pickup for hours.||I left and checked in to a completely different hotel. It was a relief. ||Apparently in the morning, there was no Jaffa House hotel staff at the front desk or anywhere else, either. My travel booker staff then officially requested a refund to Jaffa House on my behalf. ||Apparently the Jaffa House fought it even though they did not provide any of the normal hotel services to me-- like air-con -- and I did not get a refund. ||Worst place ever. Because of the dirty bathrooms alone, it should be closed. Avoid Jaffa House, even if the low price is attractive to you. You will probably never be able to find it because there are no signs for it, anyway.