Galya K.
Yelp
When I say this was the worst experience I have ever been through, I completely mean it. I wish I could not even put one star, because it does not deserve it. I seldom write reviews, but I feel so strongly on this one that I feel I have to warn everyone to stay FAR AWAY from The Old Mill Restaurant.
I was hosting my bridal shower at the restaurant. I met with Alexa, the coordinator, who appeared to have her affairs in order upon first meeting. This was far from the truth. Even though she rudely kept getting up during our initial meeting to talk to other hostesses/servers, I still overlooked that as I am not a picky person at all when it comes to these sort of things. In hindsight, this should have been my first red flag. Incredibly unprofessional.
My fiance and I decide to do brunch at the restaurant after booking the venue and I recall both of us regretting our choice immensely. Our waiter was horrible, literally we got our food 1.5 hours after we ordered it (it was not busy), and I remember getting anxious that I had just booked this venue and am experiencing horrible service at a simple brunch.....
Back to Alexa. She did not reply to ANY of my emails (I am not exaggerating), and I was quite literally left in the dark until the day before my event, where I had to call ON MY OWN to confirm the details of the menu. She promised me a section of the restaurant that I specifically requested, took my credit card information down, and said she would contact me a week prior to my event to confirm details. On the Tuesday that she was supposed to call me, she did not. She messaged me 2 hours later and said she was "in a meeting" and wanted to call me then. I said she could call me, and still, she did not. I emailed her the following day, and she still did not contact me back. On the Thursday, (2 days before my event), I received an email from some other woman (I still think it was Alexa, pretending to have an assistant as she knew she had messed up), and this woman was confirming which items I wanted to choose from the menu. I replied back, asking for someone to call me, and then radio silence again. On the Friday, I had to call the hostess station to confirm that I still had that section, and I confirmed which menu items I wanted.
The day of the event. As I predicted to all of my friends and family, she had completely made a disaster of my event. The section of the restaurant promised to me was full of people eating- it was 4:50 p.m., and my event was scheduled for 5:00 p.m. I ask to speak to the manager, also incredibly rude and I could not catch her name but she was blonde with an accent (my event was on September 24, 2022 at 5:00 p.m., I am sure the Old Mill can look up who it was), and she decides it to be wise to speak down to my friends and family and states "It is the brides day, let's not upset her". EXCUSE ME?! YOU have upset me. She was pursing her lips, rolling her eyes at my mother in law and friends. I have never seen such disgusting behaviour in my life.
The ONLY, and when I say ONLY, I mean ONLY, saving grace was Peter, our server. He was efficient, quick, and was on top of everything. He was polite, and I think he could do MUCH BETTER than the Old Mill. Such a horrible, disgusting experience and I will NEVER ever ever come back or recommend this venue to my clients again. (I am a wedding planner). I highly recommend you don't host an event here either, unless you are ready to be disappointed.