Dani v
Google
I would not go back here. On Saturday morning, the employee taking my order already had an attitude. I asked a few simple questions, and she looked visibly annoyed, as if she didn’t want to be there.
When I received my bagel, it wasn’t toasted. I asked if it could be toasted, and she became defensive and said, “You didn’t say you wanted it toasted. When you ask for a bagel, I just give you the bagel.”
I was confused by her reaction. She then asked her coworker to explain it to me—in Spanish—I told her I understand Spanish. The same explanation was repeated twice, along with the comment that now it had to be sent back to the kitchen to be toasted, as if this was a major inconvenience.
She then sarcastically told the kitchen staff, “She wants it toasted,” while her coworker rubbed her shoulders and told her to calm down. After that, she wasn’t even at the register anymore.
This situation was completely unnecessary. Asking for a bagel to be toasted should not turn into an issue or cause such an unprofessional reaction. I admit I could have been more specific, but many places routinely ask whether you want it toasted. I went there to enjoy breakfast, not to be made uncomfortable over a simple request.
The next day, I chose not to return and had breakfast elsewhere. The difference in service was obvious. At Black Velvet Coffee, Mammoth Pizza Co., and Hugs Ice Cream, the staff were polite, helpful, and happy to answer questions or make suggestions. Those places provided a far better experience.
This place simply wasn’t worth the attitude—especially over something as minor as a toasted bagel.
