Holly B.
Yelp
WORST CUSTOMER SERVICE - DO NOT GIVE THIS MAN YOUR BUSINESS
we had dinner here on Christmas Eve, and noticed that the main dining room became very smoky, likely due to the kitchen working hard on a busy night.
My mom ended up having a severe asthma attack and was rushed to critical care, where she spent the night. She nearly died, and it was a christmas miracle that she survived. While this was happening in the restaurant, no one on the staff offered to help us or even asked if she was okay, they just handed me the bill. I thanked them, apologized for the disturbance, tipped generously (over 20%), and rushed to the hospital.
Now that this is all said and done, my mom is trying to figure out what triggered such a severe medical emergency. She called the restaurant today asking for the ingredients list of the meal she ordered, just to try to keep track of what has been triggering her. My mom, might I add, is the sweetest and most polite person. The man who answered was extremely rude and responded 'that happened over a month ago, what do you want me to do?' And refused to help her.
I then called and asked to speak with him. The first woman who answered was very kind and apologetic, but the same man was just downright nasty. He repeated the same thing to me, and I said we are just asking for ingredients. He said it's a secret recipe and generally just was speaking with the nastiest, most terrible tone. I asked him why he was being so rude, and he said 'that's just how I am what do you want from me!!!'
I will admit I then called him an a**hole, because at this point I was horrified and fed up at the lack of care, concern, or general kindness from this person. He hung up on me twice, yelled at me, told me 'YOU STARTED IT!!!!' When I said he was being rude, and provided the WORST customer service I have ever experienced.
DO NOT GIVE YOUR MONEY TO THIS MAN.