Zacas D.
Google
The location of the hotel was excellent — truly perfect for exploring Prague. The breakfast was also outstanding, with great variety and quality.
However, despite the temperature outside being around -6°C, the room was extremely cold. After several complaints to the reception, I was told that nothing could be done and that the heating was supposedly working normally. In reality, the heating was lowered at night, making the room uncomfortably cold. I had to sleep wearing a jacket, which is completely unacceptable.
When I asked for the air-conditioning remote, I was told that the owner had taken all of them and only provides them during the summer season.
For €100 per night, this level of service is unacceptable. Being cold and forced to sleep in a jacket is not what anyone should experience in a hotel at this price point.