Old Stone Inn Boutique Hotel

Absolutely loved this place. The staff was outstanding and saw to our every need. If I had an issue, it was addressed immediately, something I’ve found rare in 50 years of traveling. This hotel is in a vintage building which was once a flour mill. The restaurant is good and the architecture indicative of that mill building. It is located amazingly close to the falls and was a great value considering it was a weekend in the high season. I’d definitely stay here again.

The staff were friendly, and both the room and bathroom were clean. However, the carpets are in need of replacement. The room layout was great, and we appreciated having two vanity sinks. One downside was that the patio door was screwed shut, which raised some fire and safety concerns. The indoor pool was unfortunately freezing cold so we only lasted a few minutes in it. The location was excellent, just a short walk from a scenic trail that leads to the falls. We enjoyed the atmosphere of the 1904 Bar patio area, especially the games like cornhole and giant Connect4, which the kids loved. However, the bar menu was overpriced. We ordered two cocktails and a small artichoke dip, and the bill came to roughly $85 CAD. One of the cocktails the bartender noted they couldn’t control the spice level because it was premixed Caesar. We opted not to have breakfast at the Flour Mill restaurant, as the menu was quite expensive. Based on our bar experience, we assumed the portion sizes wouldn’t justify the price.

We’ve had brunch a few years back at Stone Mills and were always interested in the connecting hotel next door. So we decided to stay this year. The reception was great, and the exterior and decor were phenomenal. The only downside was the opposite. The room didn’t appear like the photos advertised - although we didn’t mind the bed frame, the mattresses were very uncomfortable. The extra vanity was a great addition, but the sink tap in the washroom was broken and stood alone, unlike the full granite countertop shown in the photos. The shower also had barely any pressure. With some repairs, stronger water pressure, and updated mattresses, this place would be amazing. That said, we had brunch again this year and were, as always, very satisfied.

Rooms could use a refresh... The service was friendly, the location was convenient, and most amenities met expectations. However, the rooms felt quite dated and could benefit from some modern upgrades. With a bit of investment in the decor and furnishings, this property has the potential to offer a truly exceptional stay.

The room was clean. Staff friendly and attentive to our needs. They offered to put us in a different room when the dehumidifier leaked over the carpet. Maintenance staff also arrived promptly to attend to the leak. We certainly enjoyed our visit to Old Stone Inn and would not hesitate to return when we come back to Niagara Falls.||P.S. Our furry friend enjoyed his visit too!

I’m surprised this hotel only has a 3-star rating — it deserves so much more. The property is beautiful and full of charm. The rooms are spacious, spotless, and the beds incredibly comfortable. The staff are warm, welcoming, and go out of their way to accommodate guests. I would highly recommend this hotel to anyone visiting the Niagara area. The location is also fantastic!

This is a small friendly hotel which I have stayed at a few times. It's a great location, about 15 minutes from Casino Rama, a venue offering many great shows. The closer hotels to Rama are considerably more expensive, but really offer nothing special. This is a great overnighter for sure.

I genuinely wanted to give this hotel a 5-star rating across the board. The rustic charm, comfortable room (which reminded me of Austin, Texas), and excellent dinner experience were all highlights of my stay. However, the lack of follow-up and communication forced me to revise the service rating to a 3/4—mediocrity. After three phone calls and one email, I received zero response. The voicemail stated I would receive a reply within 24 hours, but that never happened. I tried again using a different approach same outcome. As a final attempt, I sent an email, hoping for a response. Still nothing. It truly pains me to write this, because the hotel has so much potential. But the breakdown in customer service and follow-up is too significant to ignore. There’s clearly a disconnect, and unfortunately, it casts a shadow over an otherwise enjoyable experience.