Old Swan

We had a pleasant meal with friends, and whilst the food was tasty the portion sizes were small. We ordered dessert which arrived over 20 minutes after the coffees. There was no explanation or apology about why it took so long and we were charged 20% for service, which we paid, but on reflection felt very steep. £50 per head for an ok / average meal (shared starter, main, shared dessert and one drink) doesn’t feel like good value. And the ambiance in the restaurant was sadly lacking which is a shame as the pub is such a characterful building.

If I could leave 0 star I would. As a group of 5 plus 2 dogs looking for a nice local pub lunch after a walk we decided on the Old Swan. It’s a beautiful old building but that is sadly where the charm stops. On arrival we were quickly seated and excited by the menu and local ales. A few other people have referenced it to be similar to Faulty Towers and we all said exactly the same thing. 1. They use a big promo pie and pint for £20. When asked what are the pies, they pointed to the cottage pie on the menu 😂- then after asking about any specials they said no, just that and Celeriac pie. 2. We asked about kids meals and were told yes we have lots, Sausage and Mash, Fish goujons and more. We ordered the fish - when a full piece of trout was delivered we asked what this is? The waiter responded “food”. We said for who? And they said the kids meal… after a lot of back and forth (30 mins) the waiter came over and said sorry about this we don’t sell fish goujons 😂 - so another 20 mins for fish for our 6 year old. 3. The adults then had to wait another 35 mins for our mains which all came out at odd times. No apology, no refund or acceptance of fault. 4. When asking for more cutlery’, drinks or anything the waitress in a black suit was so rude we found the whole thing laughable. I would not recommend eating here at all. The young chap behind the bar was the best thing and the beer was good! Please do better and sort out your training, service and understanding of what it takes to run a pub! 5* 😂😅

Old Swan Pub Rooms – Very disappointing stay, embarrassed that I had booked it for a special weekend away. We paid £250 per night, which set expectations for a reasonably premium experience. Unfortunately, the room was plain, awful. The accommodation was very old and extremely tired. There were visible stains on the ceiling and walls, stained carpets, no Wi-Fi in the rooms, and a bathroom that felt dated and worn. Overall, the room felt daggy, neglected, and frankly not up to an acceptable standard for even a modest price. The food was terrible, which only added to the disappointment. I tried to salvage the evening by going downstairs for a game of darts, but there were no darts available. The shuffleboard had no salt, making it unusable. Nothing seemed properly set up or cared for. The experience was so poor that we cancelled the second and subsequent nights and couldn’t wait to leave. I can’t comment on the meals or rooms beyond where we stayed, but based on our experience, I wouldn’t recommend staying here. This is a real shame, because it’s an amazing and historic place, yet it feels badly neglected and not treated with the care or respect it deserves. At this price point, the value simply isn’t there. I wish I had read the reviews!!!!

My parents and I enjoyed a lunch today. However the portion sizes were rather small and one dish arrived cold. We also had a wait sometime for our meal, despite it not being a busy pub. We were also put in a large empty room by ourselves which was cold. We mentioned the temperature and we’re kindly supplied with heaters which helped but it was still a shame to be seated on our own and not in the front of the pub where others sat which was warmer and had a nice atmosphere. It was not full so it’s unclear why we we’re not put in that area. A shame as it’s seems like a nice pub but our experience was not great…

Beautiful looking hotel.|We stayed in a feature room, it was smaller than we thought but had a lovely view of the river from the outside area. It was clean. Had complimentary water, tea, biscuits and a coffee machine. There was a snack/drink menu/price list but none of it was in the fridge as well as no hot chocolate or marshmallows (that are advertised as included in the room) .|Dinner and breakfast were over the road in the pub and these were both fine, quite a few things not available on the menu for both meals but this wasn’t a problem for us.|Main problem for us was the lack of Wi-Fi and mobile signal in the room as we had left our (adult) children at home in charge of our dogs!! 😂 and I would have liked to know they were all ok, and my husband needed his phone for work.

As a business, we hired a function room in the Old Swan pub. We took 50 guests and a fantastic time was had by all! ||The food was delicious and the staff were very helpful. Vicky and her team made sure that all of our requirements were met during the planning, and the team which looked after us on the night were brilliant. It all came at a very reasonable price, so we will definitely be considering the same venue for our next Christmas party!

My boyfriend and I had a lovely weekend at the Old Swan. We stayed in one of the “small pub rooms” which was actually a decent size, had lots of character, was quiet, clean and cosy. The bathroom was lovely and I really appreciated the gorgeous l’occataine products. The staff were really kind, attentive and friendly and were quick to attend to us. One young man was particularly helpful. I think his name was Tibby. Thank you for a super relaxing stay!

I booked a 3 night autumn getaway in October for a visit to Minster Mill in November for my partner and myself. We were so very much looking forward to an idyllic Cotswolds break, but we’re deeply disappointed. On arrival the notice at reception informed us there was no wi-fi in the rooms and also no cellular signal. We were shocked! The reception staff dealt with this difficult situation very well, obviously not their fault. They had to inform us that the wi- fi had been down for a number of days and would it was unlikely to be repaired any time soon! This is really too bad for a hotel of this purported calibre. The rooms were clean and the bed linen clean and crisp but that is unfortunately the only upside of this hotel. It’s such a shame as it is in a great location but the management is poor . The restaurant was not open for us to eat there but the lingering smell in there said it all. Meals were served at the old Swan next door. We had a below average evening meal and an underwhelming breakfast. The old and best part of the pub was deserted and meals were served in the adjacent barn style conversion which was cold in every sense including food which should have been hot. I would recommend this Brownsword chain gets its act together if it wants any chance of maintaining a good reputation. If you are in the business of hospitality then deliver hospitality and pay attention to improving the quality of food ( there are a lot of good home cooks these days ) and make every aspect warm and welcome. If, Brownsword, you can’t be bothered then at least have the good grace to let someone who can be bothered take over! Minster Mill such a great location ruined by mediocre and below average food, no wi-fi and ‘can’t be bothered’ general attitude.

Quaint hotel and great staff made my business stay enjoyable. If you want an "English countryside" experience, you will get it in this 15th century hotel. The basic rooms are small, but comfortable enough that I slept well each night. The convenience of the onsite restaurant was nice, and the food was decent. I stopped in the spa for a manicure which I do not recommend. The girl that did my manicure was very nice, but had a hard time getting my gel off so I ended up scraping it off my nails myself, and then the polish she used came out bubbly. Not worth the £50. The hotel also has a gym and free bicycles you can use. About 1/4 mile down the street are 14th century ruins that are worth a visit, just follow the signs to the church.

Lovely country inn and an authentic English inn experience. A bit out of the way in Oxfordshire but isn't that the point? The inn is staffed by a seemingly small but professional staff who check you in, draw you a pint, and show you to your room. The rooms are a bit small (it dates to the 15th Century) but comfortable and well appointed. The inn serves 3 meals a day and the menu is rather upscale. I only had lunch which was delicious and commensurately priced. The inn isn't really within walking distance from much to do so have a plan to get out an about via car. Overall, not a 5 star experience by far but very nice and recommended.

This hotel is slightly oddball, but set in a lovely village in Oxfordshire. The River Windrush flows next to the Mill, and the gardens and grounds are great for quick walks. There is also a Gym. The Mill is the hotel, while The Swan is the pub/resturant - all run by the De Vere group. This is a nice setup, though I guess it could be quite annoying in wet weather. The rooms vary, but some can be extremely small and cramped. The restaurant is also very overpriced, and I advise you look elsewhere for your tea! That said, and despite it not being the best hotel in the world, the setting and location make up for that, and we were happy with our stay here. Very good for visiting Oxford.

Beautifully situated hotel and old inn. Be aware there are two properties and more rooms than one might think looking at the web site presentation. Plus the inn seems to get plenty of local patrons wanting pub lunches and family dining seats. Bar was cosy with a goodly amount of draft beer taps and the menus for the various sittings of meals were thoughtful and expected of what is obviously a serious destination. I avoided paying 25 pounds for a swim in the spa center which can be avoided if you have a treatment in the spa. Lovely walk along the river aside the property and you can fly fish for half a day on said river (for 60 pounds) Reception made an error processing my final bill which probably wouldn't have been caught without my input. Rooms in the inn seem to have more hidden away rooms . Mercia room was at the top of a vertical spiral suitcase in the inn.! Help was needed to move suitcases. But the Mercia room had an outside patio albeit it close to the coolers by the kitchens. Parking easy and plentiful out back.