Ole-Sereni

We were given this hotel by KQ due to a flight cancellation. Deeply frustrated we made it here and the ambiance and atmosphere was welcoming and just what you’d need after a highly stressful flight. The location is great, the food is amazing & the staff are extremely friendly.

Its a tricky place to access using public transport. You'll alight at airtel headquarters and need to walk along the bypass to get to the hotel. Its quite easy to spot and once there, the security personnel will offer directions courteously. It is around south C. Has ample parking for those using private transport means. Adequate and flexible space for a conference with support on tech and electricity supply. Tea and lunch served was a beautiful variety with consideration given to vegan , lactose intolerance and gluten intolerant individuals.

Great access to the airport and a nice welcome to Kenya. Stayed one night here after our international flight. Great views of the National Park and even saw zebras from our room. The steakhouse was super delicious and has great terrace seating. The hotel helped us arrange a driver to take us to the Giraffe center and he made some additional nice stops as well. Great start to the trip and would stay again!

This was our lodging for the night after arriving at the Kenya airport at 1am from Istanbul. ATMOSPHERE: The 3 story hotel has 134 rooms, and is about 15 minutes from the airport. The entry is modern with dark & contrasting colors with a deli style restaurant and gift shop, registration, and Big Five Restaurant is off to the side. CHECK IN: Our pre-booked room thru Abercrombie & Kent wasn't ready at 2am, because it wasn't cleaned (we met the housekeeping staff in the hallway near our room.) We had to wait about 25 minutes. Needless to say, our A&K rep wasn't happy and let the front desk clerk know that we should receive an apology. He just replied that the manager was coming. When the manager came, she just handed the room keys to us, no apology either. Only the bellhop said "Sorry for the wait." ROOM: Number 220 looks very modern and was clean. There were two twin beds which were super firm but comfortable, wonderful pillows, and all the usual amenities. There's a sitting room with big windows that overlook the national park next door. BATHROOM: The toilet & shower tub is in a separate room from the basin. The normal amenities are available. Oddly we had only 1 wash cloth and 1 soap bar, possibly due to the last minute cleaning & prep. WIFI: Free! Yay! F&B: The Big Five Restaurant on level 1 is open 24/7 with a full bar and limited menu of French fries and pizza (which was really good!) We had Tusker beer which was pretty light. Indoor & outdoor seating. The bar area was dirty, some mugs were dirty and some plates had food remnants stuck on. They have a very nice breakfast buffet with worldly cuisine. CHECK OUT: We settled our F&B bill and was on our way. SERVICE: Everyone was friendly but seem not too polished in the customer service department, except for our bellboy. OVERALL: Decent place to stay at that's near the Kenyatta airport.

Had an amazing stay at Ole Sereni! The staff were super friendly, the rooms spotless, and the view of Nairobi National Park was just stunning. Definitely one of my favorite stays.

Beautiful space they have there.Welcome was an experience thanks to Amelia reception and the burger at first floor restaurant was oh so good. God bless the chef and Edmond whose service was top.Keep up the good job

Service levels are dropping -- for sure not worth the room rates they are asking. Just 1 example -- your in room dinning order dont even arrive on a tray ,,, so even peber & Salt is not available. Plates only.

The rooms need abit of an upgrade. The bathroom shower head in our room was not nice! Room was stuffy and smelt damp. The room however managed to switch us to another room that smelt abit fresher, but the bathroom was still a downer.