Barbara Y.
Google
My partner and I visited this restaurant on my birthday whilst in Mumbai. Having read all the rave reviews we had high expectations. Sadly, however, the experience fell far short of what we had hoped for. It began with the waiter pulling a face when we ordered, as though disapproving of our choices and asking if we really wanted to drink Indian wine. It is notable he did not write down our order - the shortest pencil is better than the longest memory! The soup arrived and it was delicious. My main then arrived - trio of pasta with lobster. After waiting some considerable time my partner urged me to start to avoid it going cold. The dish itself was pleasant, although somewhat lacking in lobster or kale as described. I had in fact finished it and still no sign of my partner's meal. He summoned a waiter who disappeared into the kitchen without an apology and was not seen again until he returned with the food 10 minutes later, again without an apology. The vegetarian moussaka was tasty and would have been great had it been served along with my main. Initially, the first waiter topped up our glasses with wine, but this was a one-off, with nobody returning to top us up again, resulting in us having to walk behind the bar area where the wine had been placed in a cooler, to retrieve the bottle. We asked for the bill and when it arrived my partner asked to speak to the manager. He explained we are not given to complaining, however on this occasion felt compelled to provide constructive criticism, so poor had the service been. The fact that the waiters literally showed no regard that we had been forced to eat separately and their "couldn't care less" attitude, we felt, warranted being brought to attention. The manager did apologise, and offered to bring a dessert courtesy of the house. We explained we were not looking for a freebie, but rather wanted to make him aware there was considerable room for improvement. Nevertheless, a slice of chocolate orange cake arrived which was distinctly average. It is such a pity as the restaurant itself is atmospheric and has great potential. Perhaps we were just unlucky on this occasion, however there is no excuse for such poor service, and based on this, we would not return.
