Omni New Haven Hotel at Yale

Great rooms and service. Very hi classic. Very service oriented staff. The location in downtown New Haven is good for the great restaurants and proximity to Yale but the area is also a bit shady so you need to be alert.

The Omni New Haven Hotel at Yale was surprisingly good.||I admit that I had a little trepidation – the building is older, and the location is on the seam of where New Haven turns from nice to not-so-nice.||Marlon DeRoche, who checked me in, was the leading indicator that I needn’t have worried. He was friendly and efficient - just what you want from someone in hospitality. He graciously attended to my particular needs. And this was true for all of the staff with whom I interacted, including the friendly woman who cleaned the room. Whoever is responsible for hiring and culture at this hotel is nailing it.||My room was also better than expected – there must have been a refurbishment relatively recently, and they did a good job. The bed and linens were of high quality, the amenities (Kurs) nice, and the “extras” (robes, an iron) just about what one would want. ||I’d happily stay here again.

On Saturday stays I recommend a room on a higher floor to avoid noise from the late night bar on Temple street. We were on the 6th floor and heard music from cars and revelers until at least 2 am. The premium room with 2 walls of windows didn't help. Be sure to bring charger adapters for your electronics. There was only one spot with 2 usb ports on a nightstand for a king bedroom. Nespresso was a nice perk.

Enjoyed our stay here at the Omni hotel. Location is perfect. We enjoyed some really great dining and especially for New years eve. The staff here are wonderful and showed us a wonderful time here. We will revisit again very soon.😊😊

I can't tell why but best to leave the airconditioning on over the day so you can come in with a warm room in the evening (winter period). Well located in New Haven with a lot of bars/restaurants near it. There is also a valet parking service which we didn't make use of. I do like the retro style interior. The people who work there are very kind and helpful. Outside noise is heard ( room at 14th level) on high level and this is maybe one of the most important thing to improve. Bathroom looks good however a mirror on front of the toilet maybe to be moved a bit aside as this looks awkward.

Best stay of the last month. Classic decor and well maintained. The entire staff provided a level of service no longer found except at like a Four Seasons. Oh, the mattress and linens were also reminiscent of a Four Seasons property. Keep doing what youre doing Omni New Haven, I hope I have the opportunity to return again.

My husband and I booked this hotel 3 weeks in advance for a 3-night stay. The day of arrival, they called us around 8:30 pm confirming that we were still coming and my husband confirmed we were and that our ETA was 12:30 am as we were driving up from VA. We actually arrived an hour earlier than expected, but only to discover that they sold our room to someone else and were completely booked up for the night. They said we could stay one night at another hotel a couple blocks away and they would comp it. So after a long day of travel, my husband and I had to walk our 10-week old baby to the other hotel. We then learned that while our one night was comped at the other hotel, Omni would need us to check back in with them the next afternoon. The problem with this, though, was that my husband would be working all day, so how was I supposed to move all of our stuff and our baby to Omni all by myself? And what was I supposed to do for the 4-5 hours between check-out and check-in? The forecast was 100% cold rain for the entire next day. The staff at Omni didn't seem to understand what the issue was... Finally, after several hours and phone calls, Omni refunded us our entire 3-night stay with them and the other hotel booked us at the same rate as we had previously. Still, I do NOT appreciate our room being sold even though we had confirmed, and we also had our baby listed on the reservation. The resolution took way too long to be handled in my opinion, and I would've appreciated a little more empathy throughout the whole ordeal.

I'm lucky to stay at the Omni New Haven once a week. Each visit offers a terrific experience -- especially because of the truly professional, welcoming, friendly, helpful staff; excellent food and beverages; elegant rooms; and terrific views overlooking the Yale campus and New Haven Green. And it's only a short walk to my work at Yale. Special thanks to staff members Kevin, Eugene and Bobby. I am their biggest fan!

I loved my stay when I helped to move my sister in to Yale her Freshman year 2 years ago. At the time I forgot to thank some wonderful Omni Hotel employees who went above and beyond to help make our stay memorable. Shaunie Juan Stephanie Hector Lisa I loved the food at the restaurant John Davenport. The short ribs are amazing!

It's a decent hotel for a quick trip, but not a long one. I had to stay here for a full week for a work trip and even though I love the fact that's it's in the middle of many things. Restaurants, shops etc. I hate that the hotel itself isn't accommodating. Every Ice machine on every floor was either broken or simply without ice. No matter how many times I brought it to their attention on a daily they wouldn't check or fill the ice machines. One time they told me to "double check all the floors again" instead of handling it because other visitors may also need it. Imagine me getting on the elevator to check EVERY floor EVERY day for ice. Lol. I also didn't like that the one restaurant they have in the hotel isn't open through the day. It's open from early morning to 10:30 am for breakfast and don't open back up until 5 at night. So if you think your gonna be able to order room service or go sit at the hotel bar with a book in the afternoon....you're not lol. Other than that it's a good location and restaurants are all around.

It's simple - don't go here, you'll overpay and be underwhelmed. They must pay for reviews, but the real reviews are here. Wish I checked yelp first, because hotels.com makes this place sound amazing. It's not. Not even close. - Unprofessional staff - Slow check in - Thin walls - you can hear people in halls, next door, above and below!! You'll hear flushing, people on the phone, tv's, doors slamming, showers. Everything. The worst. - Tight garage is a rip off for $25 self parked. - Bathroom smelled moldy - Quality is middle of the road. Pretty much no ammenities whatsoever. - Cheap bed and pillows and sheets. - Wifi is NOT free, paid only to sucker people into their rewards to take more personal info from you. - Leaving parking lot was annoying, key card didn't even work Overall and mediocre experience, I'll never go to an "Omni" or related brand of this hotel again.

The Omni is a staple in New Haven. It's a gorgeous, classy hotel right in the heart of downtown. I stayed here for New Years and had a blast. We ate brunch the next morning on the 19th floor at Davenport's. The food was delicious and the drinks hit the spot! The panoramic view of Yale and the green was beautiful. Our hotel room was clean and spacious. If you need to stay in New Haven, book a room here!

I enjoyed my stay here. The restroom was clean and the bedroom was tidy. Walking distance to everything I wanted to see in town and on campus. The view was a lovely surprise. Parking was not cheap nor convenient but it was fine. Fair warning that the homeless/addict population seems to orbit this area.

Lovely stay at the Omni New Haven. I was worried the AC would be bad from other reviewers but our room was lovely! Very comfortable place.

5 stars + As many of you know, my family lives in CT but when I visit, I like to stay at hotels and make a 'vacation' out of it; god knows visiting family desipite how large the house is and how adorable my nephews are, is not a vacation. Well, my father retired from CT and moved to Curitiba, Brazil so now hes on the same vibe as me. We met at JFK at crack of dawn and drove to New haven/OMNI. You guys - Im going to cry when I type this; THEY LET US CHECK INTO OUR ROOM BEFORE 3PM! I know!!!! I was SO worried I had to shlep my dad around for hours prior to check in & I was desperate for sleep being on red eye. We checked into our clean room and I knocked out while dad went to run errands before we met at my sisters for dinner. Ambiance A+ located midst YALE SQUARE, the integrity of the hotel are authentic New Haven with beautiful chandeliers, fabrics, crown moldings etc. Food A+ Dad and I enjoyed the rooftop bar for bites and drinks. Fantastic Service. The hummus and veggies was massive. Crowd can be a bit loud and drunk since most are in town for conventions or graduations but Im super boring so you may enjoy that vibe. ROOM: A+ Dad suggested we get our own rooms. I vote we share. I looked at this as an opportunity to bond with him as I missed him so much since he retired and moved to his beloved country. We are TWINS regarding our mannersisms so it was a seamless stay. Beds were so comfortable and view was of Yale Square. Always clean, NEST apothecary that I love and get from Nordstrom and plenty of space for 2 adults & tons of shopping bags from yale square shops Walking distance to PLENTY Of fabulous restaurants. Try the peruvian spot across the street & Jacks steak house. UGH It was one of the best times I had with my father without my sisters in tow and I will never stay anywhere else when I visit. Thank you Stephanie!

We booked an overnight room after a wedding. Being originally from New Haven, I unfortunately forgot how lively the downtown area was on Saturday nights. Even on the 15th floor the night's festivities sounded as if they were right outside of our windows. The room itself was lovely. It was large, and once we figured out the thermostat it was comfortable. However, let me emphasize here, surprisingly, THEY ONLY OFFER FREE WiFi IF YOU JOIN THEIR OMNI SELECT GUEST PROGRAM, OTHERWISE IT COSTS $9.95 for 24 hours. Though The Omni communicated with me via text message prior to our arrival, they did not inform us that their staff was on strike. I would normally not have crossed a picket line, and would have booked elsewhere, had I been given the choice. I felt them not informing us ahead of time was disingenuous. As it stands, the picketers are doing a great job, because we could hear them starting at 7am! The Omni would do well to negotiate, because this has definitely been a terrible experience.

We were here for one night. It is an old hotel that has done very well over time. It sits in downtown New Haven not far from Yale. The rooms are average size and clean. While the bathroom was small, they made great use of the space. The push button flush was different. The bar scene was good and the noise was minimal. I was able to catch up with some friends and we didn't have to shout!. The food was good (wings and fries). Sorry no pics For breakfast, we sat near the window with a view of the city. It was very nice. Robin was our server and she was lovely! The breakfast portions were generous (see pictures) and the food was good. It can be a little pricey but for the view and service it was worth it. Parking is convenient but you will pay a fee. Valet was $26 and self park is $20. Make sure to tell them you are driving so they can give you a pass so the parking is charged to the room. It is an expensive stay BUT I always use a group buying app for discounts so it made it reasonable. Until next time!!

During our recent stay at the Omni New Haven Hotel, we encountered several significant issues that impacted our overall experience. The most prominent problem was the room temperature. Despite having an air conditioner, the room remained uncomfortably hot, hovering around 74 to 75 degrees for the duration of our stay. This made sleeping nearly impossible and significantly affected our comfort. The bathroom also had its share of problems. The temperature regulation was completely off, with the shower only providing lukewarm water at best. Additionally, attempting to get cold water from the sink resulted in hot water, which would have been awesome for our showers. To make matters worse, the bathroom door would not close all the way, compromising privacy. Overall, the issues with temperature control and the malfunctioning bathroom door were highly disappointing for a hotel of this caliber. These problems need to be addressed to improve the guest experience in the future. Aside from these issues, it's important to point out how lovely and welcoming the staff is at this hotel. That was a major positive as well as the convenient location to Yale and other attractions.

The Omni at Yale in New Haven, Connecticut probably draws most of its guests by virtue of its proximity to the storied university. That said, I travel a lot for work and found this in-the-middle-of-everything hotel offers all the niceties and professionalism that a business traveler could wish. Kudos to manager Dave Han and general manager George Soderberg for running a near-perfect hotel and making all guests feel valued. Also, thanks to desk associate Aubrey for helping retrieve receipts and paperwork, as well as the room staff that kept my room cleaned and stocked for two weeks. If I had one suggestion, it would be the addition of soft-close doors and sound deadening window inserts in the guest rooms. People outside enjoying the nightlife and guests coming and going can (unintentionally) make a ruckus.

The staff is amazing, and the room is great, but many of the rooms at this hotel face the bar that is across the street, and the noise is way more than you think and basically intolerable. There was no way to fall asleep until 2am each night when, finally, the bar would stop. Until then, the music and street noise was unbelievably loud, even up on the sixth floor. I'm not very picky about these sorts of things, but the noise really was that bad on both Friday and Saturday nights. The hotel should either discount the rooms that face the bar, close those rooms for Friday/Saturday night, or, at least, warn guests about this very real problem. A shame, because otherwise this was a great hotel.

Imagine my complete and utter shock when my boyfriend proposed to me on top of West Rock, and then when only a few hours later we walked into what I thought was our modest room at the Omni. Turns out he had called ahead and told Ashley, the Omni's amazing event coordinator, that we had just gotten engaged. So they surprised us by showering our room with free flowers and even swan...towel...sculptures...?!!! If you are planning on proposing to your loved one, book a room here IMMEDIATELY!!!

Came to New Haven Ann's read reviews of downtown hotels. Stayed here because it seemed like the best combination of reviews and price. I was very happy with my visit. As the reviews state, the hotel is a little dated but well maintained. And each day in the lobby they had free things for guests. Front desk was super helpful (razor, umbrella) and friendly. The room was spacious. Recommend.

I attended the 2022 Cannabis Nurses Conference as an attendee and participant. The space was nice and staff was very helpful and friendly. The gentlemen at the front desk complimented me on how beautiful I looked for the event. Always a plus ;-) The food was amazing! I was super shocked yet highly pleased beyond expectations! The penne pasta and grilled veggies were great, along with the chicken pasta dish (can't remember name). Even the breadsticks were tasty. Too bad I'm mindfully eating because if not, I would've had more than 1 lol WAYYY better than Olive Garden's breadsticks for sure lol! The ricotta cannoli filled with icing and drizzled with chocolate was good, however, it was too sweet for me to finish one! So for those who has a severe sweet tooth, they'd love this! Bathrooms were clean. Only gripe: IT WAS FREEZING COLD in the banquet room AND the room I was moderating in! Like everyone who came in that room told about how freezing it was! Overall nice hotel. Didn't stay here though so can't tell you about that. Location is awesome as it's in the heart of everything.

Great location near restaurants and shops, clean, and friendly staff. Only complaint is lack of front desk staff during check in

I love this place for several reasons. One it's clean, second the service is amazing. First at the front desk I would like to mention Darius for his amazing customer service. He personally assisted us to our room and help bring up our baggage. Thank you so much, Darius. Also at the restaurant on the top floor, our waiter I have no idea what his name was, but he was so nice. Last but not least the hotel is just beautiful. I love it so much and I totally recommend if you're willing to spend the money.

"High end" hotel in downtown New Haven. Clean room and pretty spacious. Parked in an underground garage connected to the hotel and the card (room key) to leave the garage never worked. Also had to pay for parking through the hotel. Front desk said they fixed it but never did. They should have more front desk staff around checking in hours. Was waiting for some time on Friday afternoon. For what I paid for 2 days, I would say it was very overpriced. Hotel is practical if you have business or another reason to be in New Haven.

Four phone calls to confirm feather free. Confirmed four times by Omni. Confirmed on arrival. Room had feathers. Sent to a second "feather-free" room. Feathers. Now I wait for another room, despite four calls to assure I wouldn't have this problem and two times assured at front desk. It's not acceptable.

Parking at this hotel is awful, no parking available on Saturday night. Our room ac didn't work properly, cool one night, hot the next. Management just throws up their hands and says "not our problem". Were told all parking charges would be credited and they weren't. No complimentary coffee in the lobby, must either buy at the cafe (that wasn't open until 8ish on Sunday). Never again.

I had a good stay recently at this Omni. After reading the reviews after booking, which I don't normally do, I was unsure what to expect. However, parking was easy. I was greeted by a friendly employee and checked in promptly. My king bed room was very cute and the room was very clean. It's small and quaint but that's to be expected in a city hotel, in my opinion. I felt very comfy and cozy as soon as I walked into the room. Would stay again for a local getaway. I enjoyed going right downstairs to Ripple Wellness Center and had a great time there also.

The computer system has been down since Friday at 3 am. The staff though nice but clueless to helping the guess. We have to be escorted to our rooms because there are no keys to the rooms. Guest can use credit cards to make purchases so if you don't have cash tough luck. This is a uncomfortable situation

This place is a dump. Bed and bathrooms look and feel like a cheap motel. I'm having a hard time understanding how this is an Omni

This is a decent hotel in a prime location in New Haven. We were passing through town on a whirlwind tour of East Coast college campuses and stayed just one night. The lobby has the feel of an old lounge where you might find some professors in tweed jackets with leather patches on the elbows smoking pipes and debating whether Roosevelt's New Deal would be able to lift the economy out of the depression. That's not a bad thing, but rather an observation. We got our room cards and went upstairs and discovered a noisy portable air conditioner hard at work holding the room temperature at a frosty 65 degrees. We turned it off for the night and found that the room's regular climate control was working just fine. The room was a little on the dark side but was more spacious than our previous brand-new hotel in Philadelphia, so that was a plus. Our room faced the southwest, giving us a gorgeous view of three almost completely empty parking garages. The bathroom was clean and the beds were comfortable, and we slept very soundly. Getting connected to wi-fi was a little confusing because it's not free unless you join Omni's select guest program, but the website was acting hinky and I had to work through the front desk to get this accomplished. In general, the service here was adequate, but I did get an initial frosty greeting the following morning when I asked the person at the front desk where the lobby bathrooms were located. She gave me a look as if I had just walked off the street and wanted to wash my socks in the sink, and then said there were no public bathrooms. I flashed my key card and her demeanor changed instantly, and she directed me to the second floor, but alas those bathrooms were locked. Anyways, when I returned a couple hours later to check out, she was quite cheerful and friendly, so all was good. As mentioned above, this hotel is in a great location, in the heart of the business district and just a few blocks away from Yale University. There are plenty of restaurants to choose from, and in fact our restaurant of choice for the evening was just across the street, and a Ben and Jerry's was right next door. A block away on New Haven Green there was some sort of outdoor concert, so we were able to enjoy the music as we strolled through town. Overall, downtown New Haven has improved considerably since the last time I was here many years ago, but it still suffers a bit from urban stressors that require you to keep on your toes a bit. So, our stay at the Omni New Haven was fine. No real complaints from us.

OMG. One night stay and I got bit all over my body by bed bugs. Disgusting. The whole place needs to be fumigated.

This is an older property in a prime location. It is steps from the Yale campus with plenty of restaurants nearby. Decor is very Yale, old but charming in a way. The John Davenport's restaurant on the top floor has a beautiful view of the Yale campus. The rooms are small and dated but clean and comfortable. The room has a small refrigerator and a safe, no microwave. Since this is an older property, there aren't too many electrical outlets and no USB ports. The air conditioning is very quiet. Internet is $9.95 per 24 hours. Select guest gold members get free WiFi and two free beverages per day. Parking is $20 per night. We stayed over the Memorial Day weekend for a reunion event so rates were high. It feels like Comfort Inn room for 4 star hotel price. Overall, it was a good stay with the prime location and great services from the staff. This could have been a 4 star rating if the hotel adds small niceties such as bottled water in the room and complimentary coffee in the lobby.

It's an Omni, but they didn't have A/C. The issue's clearly been ongoing (based on others pictures and reviews). Building had a widespread air conditioning issue. The in-room unit was venting hot air INTO the room all night. Nobody alerted us to this beforehand and nobody responded when we brought it up afterward. Not what you expect from Omni.

Awful! Seriously awful and extremely rude night manager! We booked a very expensive room called the King room with Yale view through Expedia aroynd 450$. When we got there we were told we would get a room with two beds. We are married. We then asked for the night manager and when he came out he said he did not need to follow anything from Expedia and could give us any room he wanted. So why do we pay the highest price for an awful room? Finally he gave us a room with a king bed and it was awful. Just all around not a good experience. We left the next day ! Stay away as the hotel is old and night manager is very unprofessional.

**staff is very friendly, attentive and nice- they get 5 stars. 3 stars is for the hotel and rooms: 1- Hotel NEEDS A MAJOR Facelift and full remodel. * Carpet looks at-least 20 yrs old * Hallways / lobby are old and not welcoming or comfortable * Elevators need a remodel Bedrooms: Bathrooms are out of the 1980's and needs a severe remodel - tub and shower are super old. bathroom is small. Bed- king size mattress is new and comfortable Furniture- very old, outdated and not functional the hotel has a weird odor, but i think it's the old carpet that smells. I highly recommend that Omni owners invest in this hotel to stay competitive and allocate funds to give this hotel a much OVERDUE remodel and bring it into this decade. Location: Excellent

The Omni New Haven is an excellent place to stay in downtown New Haven. The rooms are clean and comfortable. The restaurant is a great place to go for breakfast or dinner; they do not have lunch service.

It can be a 5 star. This hotel is old but super nice. Rooms are clean and staff is amazing and nice. My only slight downfall is that it's old (more plugs are needed and better AC) and I get it

I just paid $10 to get crappy wifi so I could post this nonsense. Even a Motel 6 has free wifi. Jetblue has free wifi. The coffee shop has free wifi. I'm floored that they are charging for this but to make matters worse: it's not even close to the advertised speed. Just did a speed test and it is 1/10th of what was promised so will certainly be getting that charge removed. I suggest you do the same. Hey Omni - you have the nerve to charge your guests who are already paying $350 a night for wifi, you better make sure it's up to par. Other than that, the lobby is nice. The location is convenient but be mindful that it's not a particularly safe area at night. The room is fine albeit a little cramped. The A/C is pretty loud but at least they didn't charge me extra to use it.

The hotel is centrally located. The rooms are a little outdated but still clean and comfortable. We did not have breakfast included so I cannot comment on that.

I don't recall if I have ever stayed at an Omni Hotel before so this may be my first. Pulled into the underground parking garage ($20 for self park) and followed the signs for the hotel elevators. At the lobby level I went to the front desk where I had a friendly welcome and then checked in. This only took a few minutes and I was on my way to the room. The room was a little dated but was clean and comfortable. The bathroom sink had a couple of minor cracks in it but there was no water leaking. The room lacks the convenient placement of electrical outlets and USB plugs on the nightstand or the desk level that is common in many of the newer hotels. But I have to say that in spite of the somewhat dated facilities at this Omni Hotel the staff makes up for it with the level of service I experienced.

the security here is terrible. i am a 16 year old girl i was walking to my room and a man followed me. he came back to my room and i called the front desk. the man was escorted off the premises but security was never sent to my room as i was told they would be. the police were not called by the hotel after multiple calls to the front desk both by me, my father, my mother, and my uncle. when my mother talked to the manager they had said that they didn't call the police nor had they don't anything else to help me or my situation.

Not a great experience. First - we made a mistake with our CC points and purchased our stay for the wrong night. We were indicated to ask for the manager when we arrive and that je would take care of us. When we checked in, we noticed there was a long line. I stepped to the front to ask for the manager - which I did. When he stepped out, he just told us to get on line. I just can't understand how there is a long line and this man is not helping his front staff. We overheard some issues with the air condition which we thought would be manageable. My boyfriend and ai probably did not sleep all night. It was ridiculous. Oh wait there is more. Our toilet started flooding and we had to move from one room the other. I had to call 2-3 times to have someone come up - it only took close to an hour. The next day, we tried to speak to the front desk and we asked to check out a day early, and for parking to be free or something. Luckily our front desk person seemed to be completely over the whole situation and she said stay as long as you like and check out when you are ready. So we did a late check out with no penalty. I won't ever go back there... just bad experience all around for us.

Hotel is in a decent location but was having trouble with the thermostat. I called the front desk and they informed me they disable the thermostat in the winter....the room stayed at 74 degrees and I was unable to sleep adequately for my work meeting the next day. A waste of a hotel stay as if you can't make the room comfortable then what's the point of spending money on it? A pretty terrible way to safe money and a horrible idea. I slept awful and will never be using this hotel ever again unless they revisit the thermostat disabling.

This place is nice other than the fact it's kind of gross. There was hair in the shower and the toilet was attached to the sink. There was a banging noise all night in the vents or somthing. The walls are thin so we could hear people using the restroom and flushing from all the way down the halls. The doors slam so loud. There was a beeping noise the second night. Also there was a MOUSE that was scurrying around in the room and was behind the suitcase. The front desk people came and tried to find it but couldn't do we had to move rooms. But the room was only a one bed which couldn't fit 4 people. But then we got moved which was good. The cafe in the lobby was pretty good and reasonably priced. Over all wouldnt stay again but if I had to I would.

Sub par sums it up. You come to expect anything goes with an Omni as their properties vary from flashy and hip (Nashville, downtown Dallas) to posh and old school (King Edward in Toronto) to slightly dreary and dated (Riverfront Omni in New Orleans). The Omni New Haven falls in with the slightly dreary and dated, unfortunately. But it's not all bad! The people at reception are super nice, even late at night when you have annoying questions (who, me?) because you paid for parking before realizing that you handle it when checking in so that you're not charged every time you go in and out of the lot. I actually like the convenience of the lot rather than valet, so that you can immediately access your car. The lobby is cozy, well-appointed and tastefully decorated for the holidays right now. Trying to think about anything else that I might like about the property, but I'm afraid it ends there, as the location isn't terribly ideally located either (not that I know New Haven well, but this area seems deserted at night). There's a rooftop bar and restaurant that close at the ridiculously early hour of 10pm so any hopes of returning for a night cap are dashed, unless you're an early bird. I'm a black level member and one of the awesome perks at the Omni is the sweet room upgrades, as in double upgrades! I've stayed in baller suites that I have no business being in (well, that's a lie. I belong in them, but my wallet doesn't agree). Here, I received an extremely dreary room, tiny in comparison to other Omnis, with a view of the vents and crappy chain fast food shops. Another perk: you get a loyalty ambassador reaching out to you before you stay in case you need anything. I rarely use this amenity, but when, say, you need something printed or pressed or a specific kind of snack waiting for you, it's kind of cool. No such ambassador reached out to me. My welcome amenity was a glass of wine, when in other Omnis, a bottle and a pretty decent food item (chef's specialty according to the website) has been waiting for me. There wasn't even a bottle of water in the room. Huge fail. The gyms at most Omnis are practically at the level of a private club. Here that is not the case, rather a small, windowless suite of rooms with several ellipticals, treadmills, weight machines and free weights. The worst was the fact that there was no water. Rather, there WAS a large glass water dispenser that was just about empty. I tipped it to get the dregs and noticed grossness floating around at the bottom. Unacceptable. I will not be staying here again. I wish the Omni would get it together and offer up some consistency. I've qualified for black again in 2019, but it'll be my final year because I much prefer Starwood properties and smaller boutique hotels.

We stayed at the Omni for an out of town wedding in a doubles room. It was typical Omni decor -- maybe a bit old but this is not a just-built hotel. The place was rich in history and felt distinctly New England (being adjacent to the Yale campus certainly helped with that). Where the decor maybe could use some tweaks, the friendly staff made up for it in spades. Parking -- to stay right in New Haven and be able to walk to all the bookstores, sights, and restaurants -- worth every penny. You can stay until 5 pm the day you check out! Did not try the food but it looks like their dining options come with great views. Would have been nice to have a pool and a spa.

Just checked in and I've been here in our room for five minutes. The room is very tiny and dimly lit and smells a tinge like "oldness". We just drove in from another city and left a gorgeous hotel, so I am very underwhelmed at this "hotel". It started raining heavily on our drive over, so we couldn't wait to get to the hotel, get all cozy in the room and order pizza for delivery. However, we are going out in the storm to eat. Ugh! (Update: We ate at Elm Street Social. DELICIOUS! Glad we went out) UPDATE, it's the next morning. I originally and abruptly gave two stars when we first arrived yesterday because the room was old and wasn't fancy like the previous hotel we had just left in Boston. HOWEVER, as others have mentioned in their reviews, the staff here is INCREDIBLE. Front end manager tried to accommodate us in every way possible. She even wrote us a personalized note apologizing for my unhappiness and gave us complimentary coffee vouchers for the coffee shop in the lobby. This morning when my husband went downstairs for something, again the manager acknowledged him and asked if they had done everything they could to make things right. We went in the coffee shop (It's a Peet's coffee brand) and the two young people working in there were absolutely wonderful. I didn't get their names. I hate it when I don't get names! Especially when I'm excited to give compliments. Both employees were so pleasant and wonderfully customer service oriented. The hot macchiato I ordered was better than any I have ordered at Starbucks over the past week. The milk was so thick and creamy, not foamy like the Starbucks coffees. I even told the employees how impressed I was with their milk frothing skills. The young lady explained its a process that had to be done a certain way. Starbucks needs a new trainer! Anyway, I am changing my original two stars to four stars because I simply can't ignore the employees who made every effort to compensate for the things that were lacking about this hotel. Things that are out of their control, but they still took ownership and made things right for us. I'd stay here again.

@Bar19, great atmosphere, great service, great drinks, hidden gem in new haven 10/10 would recommend. Kristin is the best bartender so sweet

Had a guy try to break in to our hotel room who pretended to be room service. After calling security to take him away, the night and day managers refused to call the police. We explained that he tried to break in by pretending to be room service to get us to open the door. The managers didn't do anything. They even laughed at us when we were explaining our story. It was a very scary experience late at night. Nothing was done or comped for our stay. I'm not sure why the managers were defending a strange man over us. They said he must have been lost or looking for a friend. Sorry but you don't pretend to be room service for that. By the way, both times I walked into the lobby earlier that day, there were 0 staff members at the front desk. I cannot imagine coming back here. I've stayed here over 20 times with family and I won't be coming back. My parents and I are seriously disappointed that 0 was done after a very scary situation and we couldn't sleep that night or the next.

This is a 4 star hotel with the look,glam, and price of a 4 star hotel but the service of a 3 star hotel. Some key items to know: 1. Yes it is definitely an older property - but some might like its charm and wood look. They do a pretty decent job of maintaining everything. 2. Kindest, genuine, and hardest working staff with amazing attention to detail in many parts... but there seems to be some process issues... i.e. A: morning snack tray frequently empty B: hot chocolate (i stayed during winter) dispenser quickly became empty BUT... there are some things about this hotel you can't beat: 1: Bottom line is that its location - center to New Haven can't be beat 2: Ready access to the amazing restaurant that is John Davenport Bottom line - don't pay full price for this place - you would be better off with a 3 star full price. HOWEVER... if you want to impress or get a good deal off of priceline - then this would be your gem.

This literally was the worst hotel experience my husband and I have ever had. We were on the 4th floor and could not sleep until 3am because of the club noise coming from the street below. When we tried to complain at 1:45 am, the staff told us they were sold out. The man did not even offer us a free cup of coffee. When we were checking out, the staff did not even bother asking us how was our stay, and when we complained about the room and the noise told us that the hotel is in the heart of the city and basically this is normal.

The nicest hotel in New Haven. I like how the doors are painted cool colors and the halls are very inviting. The rooms are fantastic. They have a nice restaurant and bar upstairs. This is my go to place in New Haven.

I would not recommend the Omni to anyone. Our experience was not what I hoped for. As a member I expected more from the staff. I had to help with my luggage during arrival and departure. The restaurant is closed due to renovations, the least they could do was offer complimentary coffee during the stay. One of my favorite features is turn down service, which is not being offered currently due to the pandemic. The soaps in the bathroom were all empty, when I requested champagne glasses they were completely dusty and dirty. I had to wait multiple times at the front desk for anyone to help. There were multiple times that someone had to be called to help me at the front desk. For the price I paid I expected more. I won't be staying at an Omni hotel again for some time. I was very disappointed with my stay.

this hotel is really A big joke. I got to my room it was 77°. Call the front desk they sentI maintenance man. He said oh we shut down air conditioner in the winter. That's a lie.Each room has its own air conditioner it did not work in my room. Are you sad I'll give you a fan. Still didn't help.Call the front desk they gave me a new room. Again 77°. Most of the air-conditioning units the rooms don't work. This is a complete joke never stay there again room save your money stay at the blake hotel. This was a total waste of money. I had a hard time sleeping I would've given them a zero star if I could

I am a frequent guest here at the Omni in New Haven. The hotel is relatively average when it compares to higher end hotels. If you get a room along Temple street between Thursdays to Saturday's, make sure you get a white noise apparatus. What makes this hotel excellent is truly the hotel staff and their breakfasts at Davenport's (19th floor). From the second you arrive at the revolving doors to your departure from the hotel, the staff is amazing. They are committed to excellent service and personally think very highly of them. Shout out to Peter Perez who goes above and beyond what is expected!