Omni Providence Hotel

I stayed this past weekend for 1 night to see a comedy show. First thing, location was unbeatable. I was a 5min walk to the theater. The service was great. They were very responsive and earlier than they said they would be for room service. The room itself gets a mix review. I stayed in a king with balcony. The room size was fine and the balcony was relaxing. The bathroom was clean and large. The shower was killer(that's good)! The only reason it's not getting 5 is because I thought it was a little out of date with some decor and the 2 chairs for sitting looked stained. Overall, I'd definitely recommend it for a stay.

The hotel has taken a sharp downhill turn. We stayed here a few years back and thought it was a good stay. We relaxed by the pool, enjoyed the walkable amenities, and had a great dinner on Federal Hill. Overall although slightly dated we enjoyed it and said we'd come stay again.||Fast forward, the pool is closed. We didn't think to ask because my sister stayed over a year ago and they told her it was under renovations and would re-open soon. Well apparently they have decided not to re-open it. Major disappointment as that was our favorite part of the hotel. Without the nice pool area, this hotel is simply average and overpriced. In addition the shower head was rusted, bathroom door was rubbing against the wall(hinge loose) and the only way to shut it caused a loud noise. For the price we left disappointed. If you are coming as a family, do not do it for the pool as it's no more.

The stay was very comfortable. The room and bathroom was very clean. A great applause to the reception team ( i stayed may 15-17 so please give a thumbs up to the gentleman at the reception couldn’t note his name) he was very helpful and kind. The hotel is very safe too. I would give a 5/5. Thanks to the cleaning staff too for keeping it clean.

Nice facility in good location. Very comfy bed and pillows. As an fyi - east tower room on high floor was a bit noisy with thin walls and outdoor noise. Housekeeping was fine when they came but did not come every day during our 5 night stay (did not come one day and on another they came at 5pm as we were getting ready to go out after having been out all day). All in all, it was a pleasant stay and decent value.

Great hotel. It was very easy to make a reservation. Loved the text messages reminding me about my upcoming stay. The room and bathroom were huge! Got great customer service. Everyone was so helpful--from parking valet, front desk, bell hop, housekeeping, EVERYONE! We had such a wonderful time. We were there for our son's graduation. Not having problems with my reservation/stay made our trip more wonderful. I can't say enough positive things about Omni Providence. Best hotel I've stayed at in a very long time.

I stayed only for an overnight stay for a concert nearby. The location was perfect as it was a 4 minute walk. The staff was absolutely amazing! From check in to room service to valet and all in between and behind the scenes. My son’s highlight was the check in woman sending him up a cookie and milk!!! The room was clean and spacious, the bathroom was clean and our view was good for us! Thank you Omni for having an amazing group of employees!

We enjoyed our weekend stay, but we expected more from the room. Not sure if it needed more of a deep clean or an updating. The chair in the room seemed like it needed a steam cleaning. The water pressure in the sink was super low. The toilet was kind of small and the toilet paper hold was all up in my knee. It was in a bad location and because of that it was loose from people banging it. Staff was great and the lobby is very nice and classy. Not a bad stay and with some improvements it could be great.

It deserves a one star, because the lowest rate is one star. We live in 14th floor and still can clearly hear the noise from the street. Also, I can hear the noise from neighbor very clearly. The guest service is a desaster. The hair dryer does not work and I call guest service. They told me it's gonna be here quickly. I didn't get it for 40 mins. After I got the new hair dryer, you know what? Not only the old one is not working, I also found out there is no electronic in thr bathroom. Never live in here. THE MOST TERRIBLE GUEST SERVICE EVER.

I've stayed here many times, including 3 times over the past 3 months, so I felt a full review was finally warranted. Overall, I like this place. The staff are very friendly and efficient. It's clean and has a certain grandeur about it. However, it's not without its problems. See the pros and cons below. Pros: - Great downtown location and within walking distance to many bars, restaurants, and entertainment venues. - Valet and self-parking available. Self-parking is of course cheaper and is connected. Drive past the hotel entrance to the North Garage on the right, and park on level 4; there is a walkway leading you from there to the hotel. - Rooms are comfortable and clean. They're not well worn... yet. Robes are included. There are also room safes; sometimes they work and sometimes not. - Food and bar service is generally good at the restaurant named Fleur on the 2nd floor, especially for lunch and dinner. Hours are decent. - Flemings Steakhouse is directly off the lobby. Somewhat pricey but good food and they have lunch specials on the weekends starting at 11:00 am. - A walkway bridge from the hotel directly connects you to the Providence Place Mall. - It's across the street from the Convention Center, which is connected and when open also allows indoor walking access directly to the Amica Mutual Pavilion. - It has a store for sundries and snacks, but a CVS is close via the walkway bridge to the Mall. Cons: - The rooms can be noisy, depending on the floor and location. There always seems to be a droning/pulsing sound eminating from somewhere, especially if you're near the elevators. Some rooms come with a sleep machine to help drown that out. - It's near the RI Convention Center, which can be a Pro, but it's definitely a Con if there is a children's event or competion going on. Then the place will be swarmed with juveniles running amok. Not the hotel's fault, and I'm sure they rely on the business generated from these. Check the convention center schedule and avoid staying there during said events, especially on weekends. There are plenty of other lodging options in the area. - The elevator waits can be very long, especially on weekends when the events described above are taking place, and the cars are often full and stop frequently as a result. They have also had one elevator out of service for the last several months, which contributes to this issue. - The escalators from the street to the 2nd floor have been out of service for months. - Fleur is somewhat inconsistent. Sometimes there is only a breakfast buffet in the morning, other times not. During kiddy conventions it may not be available at all in the mornings due to bookings. - This hotel gives you the smallest bar of soap I've ever seen, mabe 1.25" square. Bring you own if you want to have a bigger one. That's it. Hope this helped you.

Omni is a lovely hotel with so many onsite and nearby activities. Everything is clean and comfortable. You really cannot go wrong. Be sure to use their valet parking because if you park in the North garage you'll pay $25 every time you leave whereas valet is a flat rate of $38 and you can come and go as you please. There's no city I love more than Providence so going to the Omni means everything I love is nearby!

Hotel was very nice and the connivence to the convention center is second to none. The control of gymnasts doing flips, hand stands and other skills in the lobby on marble floors is a liability and a nuisance to other guests.

The hotel main areas were very nice. We were on the 5 floor of the west tower. The room was not as clean as I would have liked. The A/C was very loud and it went from hot to freezing and back to hot all night long. We enjoyed that you could take a hallway directly to the mall on the 2nd floor. We were planning on using the pool, but it has been closed for a few years. They need to update their website.

I was not impressed with my experience here, starting from the booking. Our whole softball team stayed here with a room block that generally locks in a discounted rate. We were quoted $219/night and noticed the invoices were actually charging us $279. We figured out that the reservation defaulted to counting every head as an adult and increasing the cost. They did correct that, but then when we were on the website we noticed the regular rate for Sun-Thurs was only $152, so they were actually charging us more than what anyone could hop on the site and book for. Customer service swore up and down that they don't have different rates for weekends and weeknights and refused to adjust our rates for the weeknight portion of our stay. I ended up modifying my original booking and then making a 2nd separate reservation for the remainder of my stay, to lock in the $152 price on my own. Upon my arrival the front desk said they weren't going to make me move out and back in on the same day and that I could stay in the same room for both of my reservations. Well, they didn't communicate that with room service half way through my stay, room service used their key and walked into the room thinking it was empty and ready to be cleaned. Luckily, we weren't changing or anything, but it was still a not a comfortable situation to have someone barge into your room. The front desk failed to tell us we had to use our room key to go up on the elevator. It wasn't until someone else joined us that we were given the instructions. Some of our other teammates who were also part of the rewards program were given a complimentary drink ticket per night they stayed. We were not. We thought their was a pool but were disappointed to find out it had been closed down about a year ago. No complimentary breakast. The buffet will cost you around $32 per person/per day. Valet with run you $38/day or they'll tell you that you can park yourself for $20/day. What they don't tell you is that if you leave and return, it's another $20! The chair in our room looked like someone had an accident on it (see pic). Speaking of, there was literally feces in the sky walk one evening. It took them so long to clean it that somebody walked through it. One would think they'd scrub out the stains. Nope. There were poop streaks there for all of us to enjoy for the rest of the stay. I could go on and on. With all the costs that add up to stay here, this place should be in much better shape!

The room was nice. We wish it was communicated to us that the pool was closed before check-in, or even at booking, seeing as how that was the reason we booked it vs other local hotels.

For a second, I almost felt guilty for my class warfare feelings after visiting Newport. But seeing the comments of spoiled lunatics about the Omni, I'm ready for battle (yes I realize that Newport residents aren't the ones grumbling about the towel racks at this particular hotel). I'm a Super 8 guy (cue "Common People" on the soundtrack) but was delighted at the chance to stay somewhere more glam. Seems prices fluctuate quite a bit, so I probably won't be here if there's a waterfire or convention. The front desk and luggage workers were excellent. The room was spacious. The convenient location is walkable to the train. Wi-fi is solid.

We enjoyed our stay at this hotel. The desk staff were charming, helpful, careful and accommodating. We spoke to Stephanie who did a great job. The hotel was comfortable and the rooms were spacious. A 1 minute application for their liysly club gets you free drinks and free wifi.

We choose the Omni in Providence because it's in of fabulous location over looking WaterFire & an easy walk all around the city. We waited online to get dropped off in front of the hotel, lugged our bags inside and then waited on another line to check in. Unfortunately, it was not an express check-in and there was quite a line. We stayed here previously, and it looks like the hotel is being renovated, I didn't recognize the lobby. We took the elevator upstairs and weaved through the hallways until we got to our room. I was pleased that we needed to show our key to go up in the elevator. Our room was a Standard room with a king bed, Keurig, coffee pot, large screen, TV, a refrigerator & not much of a view. The room was a bit worn with chipped furniture and dirty stained worn looking chairs. There was plenty of space to place all of our luggage. We had lots of towels and nest toiletries in the bathroom. The bed was comfortable, the water pressure was good, and it did get hot, and our room was quiet. 68° was ad low as our air conditioner went in the room just didn't feel cool enough. I think when we were asleep and not moving the air conditioner went off and the room got very warm. Once we were up and moving around, I got significantly cooler I was happy to have housekeeping come in after the first night and give us fresh towels, toiletries, and coffee items. I had difficulty breathing in this room and couldn't figure out what it was. I took allergy pills and allergy sprays yet still had difficulty breathing. I am allergic to feathers and asked at the desk, our pillows are feathered and will be removed. Flemings is the restaurant that's attached to the hotel with an entrance from the lobby. The gym on the sixth floor was clean and had extensive machines and cardio equipment. The pool was closed for maintenance. The Omni is connected to the Providence Place Mall, convention center and visitor center with access is on the second floor. Morsels is a coffee shop on 2, we used vouchers for complementary drinks.

This hotel is so dated and they have the gall To charge outrageous rates with moldy bathrooms, worn out carpeting! Such a shame. Service particularly at the cafe on the second floor was very good though, extremely friendly and helpful. Valet team was prepared for influx of guests this weekend they were holding an event. But the hotel itself needs an upgrade to the rooms, especially the bathrooms!

The Association of Rehabilitation Nurses had their conference at the Rhode Island Convention Center that is attached to the Omni. We received a group rate to stay and the only negative thing I would say is that after checking the group rate against the state rate (I work for state government) there was a substantial difference. I think they could have done better giving this large group of nurses a better rate. That being said, it is a lovely property with great customer service. Room was clean, housekeeper was there everyday and greeted me in the hallway. Despite the lobby having renovations being done things were still very organized and safe and I was on the 9th floor so didn't hear any noise. The best part of this hotel is the connection on the 2nd floor to both the Convention Center on one side and the skybridge to the mall on the other. In bad weather you don't even have to go outside. There is a great coffee shop on the 2nd floor near the entrance of the convention center and of course Flemings for dinner or drinks (very pricey but worth it). You can order food delivery but have to pick it up in the lobby since they are very strict about security (not a problem for me). I stayed here for 3 nights and when I left I realized I had left my Apple Watch in my room. I called security from the airport and by the time I got home (east coast to west coast) it was on the way to me via Fed Ex and I got it the next day. That is customer service!!!! I didn't rent a car or park there, took Lyft to the airport and back, only about $15 so it was worth it. Everything is within walking distance. I walked to the lovely RISD Museum which was beautiful (see my review on their page). Recommend signing up for the loyalty program (Select Guest) before you go. You will get free wifi and free coffee coupons! I would stay here again and again.

Fitted sheets, man. These may be hard to fold, but what's worse is when you toss and turn, only to be awakened by the wrinkled pandemonium that formed beneath you. Overall, the hotel did many things right, but little-ish things made it a less-than-stellar experience. The Omni is not an inexpensive hotel; for the money it costs, I would hope for a slightly better experience. ** Disclaimer: the below are my general observations; I realize not all of these are 100% the fault of the hotel ** In no particular order: The good: + Cleanliness - I found the room, hotel, and bathroom very clean. No issues or errant eyelashes. + Staff - Everyone I've interacted with, from the front desk, bar staff, and housekeeping I encountered in the halls, etc., has been kind, professional, and welcoming. + Location - I found the hotel to be close to dining, transit, and easy on/off the highway. It also seems centrally located when it comes to points of interest. + Safety - I felt the hotel was pretty safe regarding its location and the hotel's common areas. Also, access to guest floors was restricted to guests with a key card. + Room - The room was spacious and had a pleasant layout. I also liked the large writing desk. + The option to have your bed linens changed at any point (and not just the bed made) was a nice touch. The not-so-good: - Noise - even though my room was on the 19th floor, there seemed to be a lot of street noise that made its way into the room. - Bedding - See above on the lack of fitted sheets (otherwise, no issues) - Outlet placement - As a solo traveler, it wasn't a big deal for me, however, only one side of the bed had outlets. With folks charging phones by their bed, having this on both sides would be a no-brainer. - Balcony - The lack of a screen was a little strange. With the weather as lovely as it was, I would have loved to leave the door open for fresh air (with noise, if only during the day), but I would also let bugs in. - Thermostat - While the temperature setting of mid-60s was perfect for me (thus no need to complain), it seemed there was no way to adjust the temperature. Only turn the climate control on or off. - Light Switch - One of the light switches controlled only one of the bedside lamps. The lamp has a switch on it, as well. Switch off? The lamp won't work. Lamp off? The switch won't work! The lamp in the corner, though, is not switch-controlled. - Bathroom - A decided lack of a place to put a bath towel when getting out of the shower. Furthermore, they have a card stating that to conserve, only towels on the floor will be replaced. This is great; however, besides one hook on the door, there is no place to put towels for reuse to dry. - Navigation - While I realize they are in the renovation process and appreciate that the two "towers," plus the attached convention center, do not help, I found myself getting lost often. The Omni has the essentials: a clean and safe place to stay. Further, some things are hard to blame them for. I don't expect them to shut down entirely for construction, and soundproofing that number of rooms would be prohibitively expensive. Yet, minor details could be easily rectified, making my stay more pleasant.

Definitely not a 4 star hotel. No pool even though almost all the websites advertising this place says they have one. The AC in the rooms don't go below 69 degrees (Sucks on a 95 degree day) if it works at all. The water pressure and hot water is almost none existent. Also the rest of the hotel just seems runned down. Forget about parking. No free parking for guests. You are forced to pay for valet (28 bucks a day) or pay for garage parking that charges you 20 bucks every time you park your car. Was told by security that I looked "unprofessional" while I was talking on the phone in an unoccupied section of the hotel. I made the situation known to management any they responded quickly and appropriately. There are plenty of other places in the area to stay. I would choose somewhere else next time.

"They called me Sweet Rhode Island Red" (Ike and Tina Turner) When the Omni did something right they were magnificent, and they were magnificent most of the time. They are located right in the sweet spot of Providence tourism - near the Convention Center, Providence Place Mall, lots of saloons and restaurants, the Summer's River Fire, and a short walk to the Italian food mecca that is Federal Hill. The hotel is beautiful, and our corner room on the 9th floor was one of the most amazing hotel rooms we've ever had. It was huge beyond words, with nice views of the city on two walls. All of the mechanicals worked fine, the WIFI worked fine, and the bath and shower were great. In fact, our bathroom was maybe 3 times as large as some big chain hotel bathrooms. A young lady named Sarah checked us in and was terrific, so helpful with maps, advice, and lunch destinations. Our room rate was a convention rate of $209.00 USD plus a Room Tax of $27.17 USD. Now, if there was anything about the Omni that bothered me, it was the nickel and diming for extras. For example, you can either self park or valet park. We chose to add onto our registration for a Discounted Valet Parking fee of $20 USD. But you need to know that all that does is reduce the valet fee, it doesn't cover it fully. I mentioned the room WIFI earlier. It isn't free unless you join their Select Guest program, which I did the night before I checked in after reading their website's fine print. More a la carte/nickel and dime features arrived in the form of text messages offering early check in ($40) and two late check outs ($50 or $60). I've been travelling to hotels since Gerald Ford was in the White House and I NEVER had to pay for an early check in. The text I received said check in was 4:00, but we could get into our room early for $40. Of course we scoffed at that. We arrived at the hotel around 12:30 PM, and presto!! We were whisked right into our awaiting room. Good thing we didn't pony up that $40. On the morning of our departure, we received a 7:30 AM text advising that check-out was 11 AM, but for a $50 of $60 fee we could stay as late as 1 or 3 PM. Other things you should know is there is no hotel breakfast service other than room service, and the main escalator has been out of service off and on since the pandemic. In fact, it's being ripped out and will be replaced with a Grand Staircase. But the Omni's good points far outweighed the others and I would stay there again in a heartbeat.

Room is clean. Staff is helpful and friendly- very approachable. Our room 417 was spacious and although it just looked out onto a rooftop it was fine. We had drinks a Fleur which was hopping all evening. Elevators are fast. Parking in garage next door for $20 a day.

When I last stayed in Providence, this Omni Hotel was a Westin. It's still a beautiful, landmark hotel in this city. The main lobby with the huge chandelier is beautiful. We had a room on the 15th floor and it gave us great views of the city. It's located right in the center of town so it's an easy walk to the Capital or to Federal Hill. The Providence Mall is attached, so you don't even have to go outside. The only criticism I have is that I think it's way too expensive. The cost of the room is high, plus add $35/day valet. At least they could serve free coffee, but no the coffee shop is upstairs at $5/cup. That said, I knew the cost going there and it was a special occasion. Only issue we had was the outlet in bathroom wasn't working.

I probably would have given them 5 stars except for the fact that the AC only appeared to work when we were moving around in the room. Not good for sleep. We stayed here 2 nights for Waterfire. After the 1st night we mentioned the AC problem to the front desk. As my wife has reactions to feather beds and the bed had feather pillows, we also mentioned that to the front desk. That they addressed. The hotel appeared dated but you could see that they are in the process of renovating it. There wasn't a wow factor as opposed to when we stayed here over 5 years ago. The hotel location is excellent. Most of the things to do in Providence are within walking distance. FYI Waterfire is close by. Despite all, we certainly would stay here again.

This hotel needs WORK! Some fresh paint, updated carpeting, new furniture, new hardware in the bathrooms-etc. There are chips in furniture and worn seats on the chairs. I had to request a new room because my original room 2508-the other side of the wall is a mechanical room or something so something was cycling every 30 seconds-horrendous. My new room was great, 2109 and had an amazing view of the State House. Self Parking was reasonable at $20 a night and it was easy access to get into the Omni. I was here for a conference and the food and service were great for the conference. Loved the free drink coupons that could be used at the coffee shop or Fleur. Fleur had a nuce big bar but I preferred Marcelinos which is in the corner of the hotel. Flemings is also attached to the hotel which is a solid choice if steak houses are your thing. A/C worked great in both rooms and was not loud at all. Beds are heavenly. Please update the rooms to look as great as the restaurants and lobby!!

Thankfully we only needed to stay at this hotel for one night. We travel to Providence at least once a year but we won't be staying there again. The place is horribly dated and it leaves a lot to be desired in the cleanliness department. The interior of the doors in one of the elevators looked like someone had spilled a drink on them and nobody had bothered to clean it up. There also handprints all over the doors Also, someone had left a bag with empty take-out food containers on the elevator floor! The bathroom in the room looked like it had been done thirty years ago- it needs a serious update! Said bathroom had not one single hook to hang a hand towel nor a bath towel - seriously, NOT ONE hook or towel bar in the whole bathroom WTH!? However, the most appalling thing was the disgusting armchair in the room. Wow! I've seen chairs discarded by the side of the road that look cleaner than this thing. It had dirt and stains all over in addition to the seat looking like someone had peed on it. Absolutely atrocious! It made wonder about the cleanliness of the carpet and other things in the room. They are definitely not getting my business ever again. The two stars are for the pillows that were decent and the comfortable bed but I can get that elsewhere.

The power went out for most of the night and it was dark when I needed to get up and brush my teeth and shower . When lights came on this is what I saw of the water I used . Felt sick all day . I asked them to at least test the water. Made a report with security and front desk . Asked for my room to be adjusted . Nothing was done . In fact the front desk guy said I would drink the water . So I went up and brought him the cup . Of course he then refused . I am so back for more stays in the area and will for sure not go back.

Very clean hotel convenient location. Great service. Self Parking indoor walk to second floor and indoor walk to the mall.

One of my favorite hotels in providence. Can't believe all the awful reviews but then again- because of the pandemic I know they did struggle tremendously because they were Straight CLOSED for over a year!!!! First of all Fleming's being attached is a huge win because it's one of the best steakhouses downtown! Secondly it's an amazing location downtown- close to literally everything! The lobby is gorgeous (especially around the holiday's. This hotel also connects to the mall and the civic center which is another HUGE plus! Our room was on the 20th floor which gave way to an amazing VIEW. You can see the entire city of Providence & almost everything in Providence- the bay, the armory and so much- it was great. I've always experienced top notch service here as well- the valets, bell hops, & front desk are always amazing. The rooms do need a BIT of updating but nothing to drastic- like they definitely need Netflix upgrades. I read a lot of negative reviews about outdated rooms but ours was not outdated at all- it had several USB connectors and the room itself was in very good shape. The decor was updated and it looked great, Extremely clean. The bathroom's were the only aspect of the room I felt needed a complete facelift. The sink was granite, which is of course timeless but the wood under the sink was old and outdated and the bath was a bit on the "yellow" side and needs to be ripped up/and or replaced completely because for the prices you pay to stay here this needs to be PRISTINE. A few cons: the price of valet is ridiculous, $35 for one overnight is CRAZY. It's not even that much to valet your vehicle overnight in a posh Boston hotel- and there are NO OTHER OPTIONS. There is no breakfast at the moment because there in a contractual fight with the restaurant that was there or the restaurant that was there closed abruptly due to Covid. So they give you a list of "breakfast places in providences". For the prices They should host a complimentary breakfast in one of the banquet rooms, or at least complimentary coffee (which they do have in the morning- I just missed it). They also are not offering room service yet :( Overall their working out the kinks, but they haven't gotten their completely, but to rate 1 star to me is INSANE. I definitely am giving 5 stars but that includes my past visits which were soooo amazing! One time I stayed in a suite and got champagne and strawberries and our room was gigantic & beytiful- worth every Penny!

The hotel is not the cheapest in the Area and we expecting better! As frequent traveler around the world I have experience on what to expect, BUt wat a frustration not only because they set up "by policy" the AC and it's heat in here but for the Rude way the receptionist have to answer Back like she is doing a favor to us or like you getting g a night for free so don't complain!!! Noooo we pay for it and it's almost 500 per night the last I want it's passing the night up sweating! More upset because the MOD didn't find anything wron!!! And where in the world you have to pay this amount and have to Tru to sleep with the noise of the fan because they cannot cold the room with the ac !!!!!!!!! Rude !!worsts customer service from the worker this night of October 15 and not worth Hotel worst worst Customer service outdated rooms and NO AC !

I have never had a bad experience staying at the Omni Providence. I have spent over sixteen nights at the hotel. The staff, has always been top notch. The rooms have always been clean and sufficient with amenities. The only down side has been the hot tub seems to be always under repair and the in-house -restaurant has been mostly closed. Plenty of great restaurants within walking distant with great food.

We had a fantastic stay at the Omni. We stayed for one night enjoying a concert and celebrating my wife's birthday. The young lady at the front desk greeted us and once I told her that it was my wife's birthday she put in motion a complementary bottle of wine and some cake that was sent up to our room along with a signed birthday card from the staff. I was impressed with our experience and will definitely stay here again in the future.

I stayed here during Christmas and I think it's a very pretty hotel. It's very clean and smells amazing the moment you step in the lobby. Have lovely service, the rooms are really nice. Superrrr quiet it felt like we were the only ones on the floor. They have the mall literally right there. You don't even have to step foot outside. Also cvs is downstairs. I tried the graduate in RI as well and that was my biggest regret. Do not stay there!!! This is way better trust. I don't understand the low ratings on here. I love it! No pictures but next time I come back I will take some.

Stayed here for work. The staff are super friendly and professional. The rooms are fantastic. My only real complaint is the lack of places to eat. The closest and most convenient was Flemmings. However, they are super expensive and the food is mediocre. There is a small coffee café on the second floor, but they are only open in the mornings despite the website saying they're open until 6 PM. Even the small souvenir shop closes in the early afternoon. If I wanted something to eat or drink, I was told to either go out in the bridge to the mall and use the vending machines or I could go downstairs and across the street to CVS. Very slim pickings.

Staff was very cordial and the hallways and our room was very clean. The room was nice, but we might as well have slept with the windows open. We were on the 14th floor and all we heard every night was street racers. We could even hear conversation on the street 14 stories below. The pool was a joke, the size of a standard health club hot tub. The hot tub was closed and good thing it was as the paint was bubbled and peeling like an old house siding. The work out room was great with both machines and free weights. If you want a good night's sleep, this isn't the place to stay.

Even though we are pretty well past Covid, the hotel is doing its best to get back to normal. They substituted my bed pillows for non-feathered as requested. They put me on the west side (quieter) as requested. It was July, so hot and humid, and I was on the 14th floor which was warm (heat rises) and my ac kept going on all night. Realized it was because the hallways outside my room were warm. Mentioned this to the receptionist and they cooled the whole floor the next night and I didn't need to keep the ac/fan on all night. They really did put me in a quiet, darker room as requested also, so there weren't a lot of guests at my end. Excellent beds. Overall I was left with an excellent impression, the staff were very accommodating and candid in their responses to my inquiries. If a hotel reflex the city I will be back to Providence.

The Omni Providence Hotel is located in the heart of downtown Providence with an excellent view of the city especially in the night. I highly recommend staying here if you are looking to be in the center of downtown Providence and prefer touring the city by foot. Basically Omni is walking distance from the some of the city's authentic restaurants, bars, cafes, Rhode Island State House, museums, America's Baptist Church, theaters and much more... The Omni hotel is also connected to the Convention Center and a Mall. There is also two restaurants and cafe located inside of the hotel. I believe there is also an indoor pool, but I did not have enough time to scope it out. My room was fabulous with this gigantic king size bed along with a lot of closet space. I'd absolutely loved the balcony attached to my room. Although it was winter when I stayed at the Omni, I did managed to go on the balcony a few times to take in some fresh air and admire the view of the city. My stay here was relaxing and refreshing. I appreciate how clean my room was and incredibly thankful for the wonderful customer services. If I ever visited Providence, Rhode Island in the future I'd definitely consider staying here again.

All I can say is that I interacted with 2 employees and one was reasonable and the other was terrible.

A pool that hasn't worked in years, a hotel that is desperate need of remodeling. An AC that would not work, even after they replace the unit. They really need to hand out a map, to make it easier to find your room and find your way around the hotel.

We are just heading home after an absolutely incredible experience at the Omni Providence! Prior to our arrival, the loyalty manager, reached out to us for some personal details and she went above and beyond to make our stay memorable and special! Immediately upon our arrival, we were greeted with friendly faces and such hospitality! There were several extras for us and our children as we arrived, which made us feel relaxed and excited! Alicia and her staff knew that my kids were coming into town for their first Friars game and somehow surprised our two boys with an abundance of gear and treats! It was the most special thing that's ever happened to us! As you can see from the pictures, our boys were thrilled and it got them so psyched for their first home game, which was the reason for our stay! It was quite an incredible surprise! Alicia even upgraded our room to give us more space, as she understood traveling with two young kids can be difficult! We were beyond surprised to be in a beautifully decorated suite with extra amenities, including a dining table, a jacuzzi tub, and two bathrooms! It was luxurious and amazing for our needs! In the morning, we stopped at the coffee shop and got some goodies, including a chocolate chip muffin, a chai tea latte, and a feta and spinach crossiant! Yum!! Even as we were getting ready to leave, the staff was so wonderful and ensured our comfort and needs were met. They held our luggage as we explored the city and helped us get all set before we headed onto the road. We stopped at the restaurant, Fleming's, and had a great meal and experience there, too! THANK YOU to the entire Omni team for making this an absolutely amazing experience! My boys cannot stop talking about the hotel, as they asked if we could move there! They said that it was the best hotel ever, and I'm inclined to agree! After this experience, we will never stay anywhere else when we come to Providence to see our Friars!

Clean, open spaces. Room was comfortable, bed was extremely comfortable. Check in was extremely easy and staff super helpful and friendly.

a little expensive with some unexpected fees, but clean and comfortable rooms, spacious, convenient. best part was the staff though - every single person we interacted with was pleasant and helpful. Restaurant server, all the concierge, parking attendants, housekeeping and food delivery - friendly, knowledgeable

Overall Negative Experience Review of Omni Providence Hotel Pending review Firstly, the place is always full of folks that clearly aren't staying there. They linger in all of the hallways and corridors. There is really no security to speak of, aside from the fact that you need your key to move the elevator from floor to floor. I arrived late after some travel delays and valet parked my car. DO NOT DO THIS, my AirPods were gone in the morning and even after I showed the valet "manager" the location, he basically brushed me off. Hotel LP will be of no assistance either, they will tell you to call the police. The room had plumbing issues throughout my stay and maintenance had to make several trips to my room with a view of the dumpsters to rectify it. Room service is overpriced fast food. There are plenty of places in the area to stay, I would suggest you find somewhere other than the Omni. Certainly, do not valet your car if you stay there.

I can see this hotel got some iffy reviews. From my experience, I was pretty content. The room was very clean, valet guys were extremely helpful and kind. The only part that was below expectations was the pool and gym area. It definitely needs updating. Staff needs to pop by at times to the common areas- we wanted to go swimming but there were 2 other families eating next to the pool with food everywhere and dirty diapers that were on the ledge. Not pleasant to walk into or respectful to other guests.

Like drugs just say no! This place has potential and should actually live up to its potential given its name and reputation, but they have work to do! Let me paint you the picture. You go to a restaurant and spa on a cold day in May (it's raining outside) so you head to this expensive ass hotel because you are treating yourself. Self care oh so important! You get to the room and it's cold. Not a problem! You turn up the heat and IT IS COLD. You call room service and while you wait, you get under the comforter to stay warm. But WAIT! The comforter is thinner than a blanket. They send the polite maintenance man up who confirms it is broken and needs to get fixed. You get a new and bigger room and you put the heat on and guess what?! It's COLD. Try to warm up in a hot shower and the water is brown and with sediments. AND you get to hear the heat hum loudly all night long! Don't you love to be serenaded?! I was so fed up that I went to D&B and got some alcohol just to get out of the hotel and be in a nicely heated environment and get a lil buzz so I could be kept warm by my tipsy state. Here comes the positive part of the review: Lady at the front desk was very apologetic and concerned (she was sweet I give her 5 stars). Though I prepaid on Expedia, she contacted them and had some of my money refunded... oh and there is a skywalk directly to the mall so you have somewhere to go when the heat doesn't work. Oh and get some damn Netflix on the old tv's my goodness keep up with the times!

Our second stay at Omni. The hotel is really beautiful and a great location. The rooms are nice and also clean. Beds are comfy (soft, if that's your thing). It's not inexpensive, that's for sure. Valet is an additional cost which is par for the course in this area. WiFi is also additional which I find a distasteful level of nickel & dime-ing. Also the fitness center is located really oddly in a room that requires crossing a wet, slippery pool landing. Makes no sense! The staff is incredibly helpful.

TERRIBLE experience. Was VERBALLY assaulted by the Omni Providence Hotel valet staff because they brought my car back to me from the valet with a popped tire. The tire was perfectly fine when arrived at the hotel. When asked to speak to a manager about this I was verbally assaulted by the heavy set manager with grey hair and beard. He screamed at me for taking the tire off and putting the spare on (even though I was not told he was doing so) when I questioned if I would be reimbursed for this. The staff was extremely unprofessional. The man who took the car to begin with was inappropriate and then the "manager" who changed the tire never addressed himself as manager to me, did not apologized for the inconvenience his staff popping my tire causes my trip and then verbally assaulted me and complained about having to change the tire causing him to "sweat in the dirt" as if the car was not in a garage. When the car was brought back I was given no explanation on what happened his exact words were "can't see the hole didn't find a nail but it was dark down there". Very disappointed in the customer service.

I have stayed at the Omni many times and have enjoyed it every time. Staff is great. Clinton the manager is super accommodating and goes out of his way to ensure you are happy. This hotel is our go-to when staying in providence.

Bad enough...the prices A bit worse ..., the hotel has v old elevators which make noises that will keep anyone up all night Ok, not cool ... if you ask maintenance to come to your room to explain, they don't show up 2 out of 3 times Getting upsetting ... some front desk people make promises to rectify and don't keep them But by far the worst... front office managers like Carolyn who are rude and just awful to deal with after all of the above.... You have no place in the hospitality industry

Sarah at the receptionist is very eloquent and informative. She makes our stay here very pleasant and enjoyable.

The Omni in Providence is an old hotel you can always rely on to spend a night. There's nothing too special about this hotel. Our room was clean and the staff was welcoming. The pool is very small. This hotel is attached to the mall which is very nice and close to almost everything downtown. I would stay here again.

This hotel is FILTHY. Someone's eyelashes (strip lashes) were left on my nightstand. The tub was gross there was chewed gum left in the room AND my room was double booked. I was standing there and someone else walked into my room with a key. Both a major health and safety hazard and i will never stay at another Omni.

A warm welcome, nice property in downtown area. Staff are very engaging. Lot of construction going on but that did not hamper our stay. Restaurant & bar offering is a Flemings restaurant which becomes packed as it do any have sufficient space. Hotel is part of a conference centre and has a great coffee shop run by wonderful people on the second floor. Rooms were good & very comfortable, bathroom could do with a refurb. Would stay again.

The exterior of the building actually looks quite impressive because I wasnt expecting a hotel with two high rise towers and it definitely looks like one of the landmarks of providence. The bedroom is nice and spacious and the bed is soft and comfy so it's pretty good in regard. What this hotel lacks of is definitely the amenities. There's no free water in the room and the only one there has a $6 price tag. There's also no free wifi (unless you enroll in their membership, which is free) for anything more than checking emails. Even with their membership, the wifi connection is basically non-existent as I couldnt even get a wifi signal. The staffs are great people and do a lot to accommodate but you do need to talk to the right people to get things done.

I really enjoyed my stay at the Omni Providence Hotel! I was in town for a conference so the reservation system was very easy. I received the emailed option to check in online the day before, which I took advantage of. I walked in, grabbed my key from the wall and was off to my room. The room was clean, spacious, and comfortable. I opted to not worry about housekeeping during my 3 night stay as I was only in the room for short windows of time - but they left a note stating that if I wanted any service to simply call the front desk. A very lovely perk of being a "Gold Member" for Omni, is the option to have a morning beverage delivered at no additional cost. Each morning I had a cup of tea delivered and they were always right on time with a hot tea kettle! I'm not a coffee drinker, so the in-room keurig wasn't appealing, but this was a wonderful addition to my stay. Check-out was easy and everyone I encountered during my stay was very friendly. Another great perk is the access to the gym! A full 3-room gym with steam saunas in the locker room was a great benefit!

The customer service is top notch. Jenn goes above and beyond for the guests. It's why we always stay at Omni when visiting Providence.