OMO5 Tokyo Gotanda by Hoshino Resorts

Overall very pleased with my stay. The room was only a tiny bit smaller than the picture made it out to be. Despite that, the room was cozy and clean. The couch bed was surprisingly comfortable. The staff were extremely kind. The onigiri breakfasts of the hotel were very delicious and the coffee was amazing as well. Location is super convenient. Highly recommend.

the room cost is a bit on the high side but it provides great value. close to a lot of restaurants where you can easily have a meal after shopping all day the room is not very spacious but enough for the three members of us. the staff is very nice and they receive the parcel for us, even it is a bit big. they also provider locker when you check out and it s really convenient without bothering anyone. overall it s stylish and it provides ample amenities. the green tea is quite nice!

This was the perfect place to make our base for a first visit to Tokyo. We opted for a de luxe twin room, and it was of very generous proportions even by European standards. The views over the city were impressive. The service is great, from the front desk to the bar to the breakfast room and housekeeping. We will definitely come again. Thank you so much

Despite the appealing modern aesthetics and view, this hotel does not provide sufficient value for its cost, and certainly does not meet the expectations of a comfortable or welcoming stay. Do not recommend, will not come back to this hotel. The hotel staff was quite young and inexperienced, providing very little guidance or assistance. The front desk team definitely requires additional training to improve problem-solving skills and hospitality, most of the check in you need to do on your own, they do not accommodate your needs and their level of English proficiency is limited, this is not the case in other hotels in Tokyo, which are definitely more professional. Our room was compact. The sink was oddly placed within the room itself, not in a proper bathroom. Although the room had pleasant decor and good views, it was far too small for comfort. The safe provided was extremely tiny—unable even to accommodate a small, slim MacBook. There were no complimentary water bottles in our fridge, also odd for Japanese standards. Additionally, we attempted to arrange luggage delivery service to another hotel near the Tokyo airport for the following day. However, the receptionist informed us this service could only be reserved until 11:00 PM, and since it was already 11:15 PM, he refused to accommodate our request, showing absolutely no flexibility. Moreover, he showed us instructions in Japanese instead of English, which added to our frustration. Overall, considering the level of service, lack of flexibility, and the small room size, the price-performance ratio was disappointing.

Great location. 5-7 mins to the subway. Lots of restaurants nearby. The hotel starts at 14 floor with a great view. I stayed in the King Room for 4 nights, The room & table are small. The room layout is not practical. No space for putting or hanging the cloth. There is an area underneath the bed for the suitcase. You need to open your suitcase and get your stuffs. Not convenience. Comfortable bed & pillows. There are washing machines but always in queue. The staffs are friendly but can tell not so experience in the hotel management. I was one hour early and asked for early check in, there is charges of 2000+Yen. When I checked in, my friend is helping me with my luggages to my room, the staff stopped my friend to go with me. This is kind of weird and not appropriate. Not worth for the money. I will not return.

This was the first hotel we stayed at during our recent Japan trip. While the location is a bit outside the hub of typical tourist sites, the benefit was that it felt more like a local and authentic experience. There are convenient eateries immediately near the hotel, including a solid food court (at ground level), two 7-11s and a Lawsons (convenience store). The hotel is a 20-minute taxi ride from Haneda airport. |The hotel itself is very clean and modern. We booked the deluxe family suite which is the coolest designed room ever— very spacious with gorgeous sweeping views, loft bed (so fun!) and a kitchenette.|The hotel has a lot of conveniences, including pajamas and toiletries you can grab in the lobby. Also, there is a laundry room onsite which is easy to use. You scan a QR code and pay with your credit card.|The only blip we had during our stay was a miscommunication with the front desk on a luggage forwarding delivery deadline, which resulted in our luggage being delivered to our next destination a full day later than I had originally been told. Otherwise, we very much enjoyed our stay; OMO5 Gotanda is a lovely hotel.

We loved our stay here and the Gotanda area. The staff were very kind and welcoming. We loved the breakfast and tried different onigiri each morning. We slept well here as it was very quiet. Thank you for making our first hotel experience in Japan so lovely. Laundry was also easy and a big plus! Family friendly. About location: Easy to travel to and from. We do not need to return to hotel much during stay so it was easy for us and a nice retreat at night away from the crowds. Also the food in the area is amazing!

A large and beautiful hotel in an excellent location, about 500 meters from the central train station and about 15 minutes from Shibuya. Very clean, excellent and courteous service from the staff. Well-equipped and very large rooms. Lovely view (on a good day you can see Mount Fuji). In a room for 3, only 2 key cards were given for the room, which sometimes created discomfort. Splitting a family between 2 floors makes it difficult to move between rooms because the elevator requires a key for each floor.