Em H.
Yelp
I'd like to start off by saying that we truly did enjoy our stay. The hotel itself is beautiful, and has a very interesting history that we enjoyed learning. The real issue it the room itself.
However, I will say, this hotel was a splurge for us. It was approximately $300 a night, plus $55 a night to park our vehicle. We hadn't been on vacation in a while, and wanted to treat ourselves to a nicer hotel than we're used to. We stayed 3 nights, and the total cost was about $1,300. I wanted to write this review as a cautionary tale to the fellow budget travelers like me.
Firstly, the guest service is immaculate. Front desk, valet, concierge, bartenders and servers at the Teller's Bar- they were all wonderful. It particularly stuck out to me that after a night out, we entered the lobby and requested bottled water, the concierge informed us that it would be sent to our room. From there, we proceeded directly to the elevator and right to our room, where the water was sitting in a bag on our door handle waiting for us. I had to pick my jaw up off the floor from this kind of service. The management should be proud of this incredible staff.
Now for the less than favorable part... for the amount of money spend on this hotel, the room was appallingly bad. The room didn't match the rest of the hotel in any way, quality or design. I feel like this room hasn't been updated or maintained at all. There were solutions put in place to fix things around the room that I wouldn't expect anyone older than a middle-schooler to think of. The room was so severely disappointing. There was no overhead lighting except for immediately upon entering, and in the washroom, so it was fairly dark in the room. The back of the bathroom door was all scraped up and there was a molding piece on the back that was hanging off. The wallpaper is peeling in many areas throughout the room, the shoe trim is scraped and scratched and marked all over. The bathroom vanity mirror light is broken. Somebody "tried" to use wire/cable covers around the room, but it was a spectacular fail, they're all broken, or assembled wrong, or just completely missing pieces. It appears as though at onetime somebody has burned something in the kitchenette, and instead of replacing what was burnt, it was colored over with a sharpie? The wall are marked up literally everywhere. It looks like there was no attempt made to wash or wipe the walls, it was gross. There was also a thin layer, albeit a layer, of dust on the TV stand, desk, shelves in kitchen.
These are all things one might expect at a motel, or a hotel of lesser quality, but this hotel is supposed to be on another level. Instead it feels like you've paid for a Hilton, but getting a room quality of a Holiday Inn.
If there was more effort put into keeping up the rooms, we would probably stay again, but at his price and in this room, probably not.