One King West Hotel & Residence

Superb hotel! Just finished up a Toronto trip with my son, and loved having this hotel as our home base. Super nice to have a washer/dryer in our room. Beds let us sleep like the dead (that's good for those who no longer knows what that means). Comfy and well appointed for all our needs. The staff is excellent, attentive and friendly. Highly recommended! Thanks so much!

My entire stay was enjoyable. The hotel is exceptional in all respects. The room was really nice and left me wanting for nothing. The price was vey fair. The bar area was nice and the food there was really good and not overpriced. Close proximity to the Rogers Centre made my time very enjoyable. I’ve already booked another couple of nights in July. Traveling from Erie PA and Parking at Commerce Court was zero hassle and met my needs. My one suggestion was for nutritional information for the meals served, as that is something I need.||What a great place to stay!

Nice location and walkable to anywhere in downtown. Nice front desk and guest service. When you check in earlier, they always offer you an upgrade for extra $$or earlier check in fee for $$, which is understandable. If not that necessary, you could just store your luggage and enjoy a lovely lunch in the st Lawrence market and the comeback. In other nice hotels, most time they offer free upgrade or free earlier check in if they do have the room available Overall nice experience and reasonable price to stay in downtown Toronto.

I loved my stay here, very easy to get around to everywhere I wanted, the room was very clean and had everything I needed. I loved the mini kitchen I didn’t have much use for it this trip but I still did use it. It was quiet enough to work from, the spa (hot tub, sauna) was nice although the sauna was extremely hot in a way I’ve never experienced so they may want to look into that. The cafe is great too, I wish it was open until 5 though, sometimes you need a coffee after 1PM. The bar makes good drinks, and the employees are all very kind. Biggest con is the elevator, but the building is historical so keep that in mind and you get over it. I would never pay the “regular” nightly price though, it’s way too high for a 4* hotel. It’s a hotel that never sleeps, feels like any hour is day time, I love that feeling.

Great experience. The staff were very helpful and attentive, very welcoming 😀. The room was spacious and functional. Fairly clean environment. The service staff paid attention to details in ensuring that you had a comfortable environment by cleaning the rooms upon request and replenishing the supplies. The only complaint was that the air conditioner was loud and kinda interrupts your sleep and a bit too hot at the odd times. The gym was very equipped, the hot tub was perfect, just the right temperature. Overall I was happy to be there and definately will come back. Before I forget, the location, the location, the location was so good I had to repeat it thrice. It is in proximity (walking distance) to everywhere. Just step out the front entrance and there is the subway. Super convenient. So far, awesome. Thank you for an enjoyable experience.

This hotel is amazing. My fiancé and I have stayed at numerous hotels in the past. Most stays in bigger cities are complicated and stressful. This is because customer service is below the bar. One King West was beyond helpful and accommodating, even weeks prior to our stay. The rooms are spacious and well laid out. I have zero complaints. We chose to park in the Commerce Court parking garage, as suggested by the hotel. It was extremely convenient. I paid for parking weeks before. I used my phone bar code to get in and out with no issues. The hotel is footsteps away from parking. The area is clean and welcoming, with P.A.T.H accessibility when the weather is poor. I will definitely stay at One King West again when we have a chance. I'd love to personally thank the staff for being so courteous, caring and for making me feel like a welcomed guest and not a number. When in Toronto, this is the hotel you want to be at.

This was my first time staying at One King. The staff are very attentive and found ways to accommodate my needs. Even going up the elevator, the staff acknowledges the guests and you feel that consistency in behaviour as the front desk. The rooms were clean, comfortable and had all the amenities i needed. Thank you for the comfortable stay!

We booked One King West Hotel because it was cheaper than booking a one-bedroom Airbnb, and boy, were we lucky! The hallway is incredibly beautiful, often used for wedding pictures due to its elegant ambiance. It also features a restaurant and bar inside, with a big screen that my husband enjoyed for watching soccer games. Adjacent to the hotel, there’s a cozy coffee shop. Our room offered one of the best views I’ve ever had, making our stay even more memorable. The hotel is very centrally located, and we had no problem getting everywhere by walking. Every staff member we encountered was nice and welcoming. Highly recommend One King West for its stunning surroundings and excellent service!

The hotel is conveniently located in downtown Toronto and not a far walk from the mall, museum, food, etc. One of the best parts about it was the location and that is was not overcrowded at late night hours. The kitchen is open well into the night with the downstairs bar. After 8pm, you are required to have a room key to enter the elevator area, which is great for added security. The room we booked was extremely spacious and the gym was moderate and clean. I would highly suggest booking here if you have a more lenient budget, due to the price. I am scoring it a 3 because room service could've been better. The staff is kind and friendly, but they do a lack luster job on cleaning the room. When room service was complete, it was hard to tell because it appeared they just made the bed and left. Nothing appeared organized or actually "cleaned" just straightened up. Which I would expect a bit more for such and expensive stay. We also did experience issues with the in-room washer/ dryer. The water line was not connected to it so we did have to call for maintenance. They did come to fix the issue in a timely fashion, but the machine does not dry your clothes. You will still have to hang them to dry properly. I would suggest not wasting your time and wash them elsewhere. In unit laundry sounds like a great concept, but without the proper equipment, the effort is futile. Another pro, was the food and bar area. We ordered some finger foods and drinks and they were both delicious. The bar staff was friendly and we were served quickly. Overall, I would stay at this hotel again, I just hope that they improve the room service aspect.

I'm surprised this hotel doesn't have a higher rating. I enjoyed my very brief time at this hotel and was surprised how affordable it was for how nice it is. Very clean, great views, and very helpful employees. Big fan of the location as well. Quick walk to the Hockey Hall of Fame. Walked to Rogers Centre as well, although that's a significantly longer walk but doable in my opinion. My favorite part from my time here was definitely the amazing views from my room.

Completely enjoyed my stay. Clean room, bed, bathroom. Nice lobby and lounge area. TTC has stops right in front of hotel! 5 minute walk to the Hockey Hall of Fame.

Given how expensive this hotel was, I really expected a lot more. The room and bathroom was very basic, and there was no water to be found anywhere (even at the gym). My iron didn't work and I had to ask for another and the room was freezing with a very loud air conditioning unit that was difficult to adjust. The location was convenient (a short walk from the Pearson Express) and the wedding that I went to was at the hotel (which was LOVELY and based on the reception you would have expected the rooms to be much nicer) but just for the price I would probably recommend staying elsewhere.

This hotel is perfect for the person who wants a little bit of autonomy in their room. Meaning, the ability to cook heat up, etc. your own food. With extensive checking, it appeared to be that the rooms were clean, and I will say that the service is up to par. They give you a $20 stipend to use each day of your stay so make sure to ask and use that!

Lovely, luxurious, great location. Within walking distance of Massey Hall. Beautiful historic building downtown.

This hotel was very nice. It was on King street so it was nestled in an area with a lot of stores, the subway was around the corner as well as trolleys and buses.... The workers at the reception area were very pleasant. We were even able to check in early. I can't remember which tower I stayed in but I was on the 7th floor. My only complaint is that the ice and snack machines were on the 12th floor. So the convenience of having that access on our floor wasn't not available. There were also plenty of lounge chairs and a bar area in the lobby. Food was available to order there as well. I stayed in one king west for caribana and the events based around caribana and this hotel was still very quiet no loud rowdy party goers.

I was so impressed with staff the moment I stepped out of the car. The Valet Eric and Valet Matthew were very Warm,Respectful and Businessman, but with wide smiles! Of course this just sets the tone immediately. Anna was a very knowledgeable and courteous lady when checking in. I was in Toronto for a function along with my 2 daughters. we were very impressed with services and prompt responses from staff. My room was excellent! I must return to Toronto in January I will be asking for the same room again. Very comfortable but very classy in decor.Thank You for a great stay! Jan B

Horrible - stay away. It's concerning that guests who have prepaid rooms are not given service merely because of their gender or ethnicity. These practices are dated and reflect a form of bias of misogyny and anti-semitism towards guests who don't fit the predominant white make category. Not only is the front desk staff unfriendly and discriminatory, but when you escalate to management, they are defensive and do nothing to remedy the issue.

I'd like to start off by saying that we truly did enjoy our stay. The hotel itself is beautiful, and has a very interesting history that we enjoyed learning. The real issue it the room itself. However, I will say, this hotel was a splurge for us. It was approximately $300 a night, plus $55 a night to park our vehicle. We hadn't been on vacation in a while, and wanted to treat ourselves to a nicer hotel than we're used to. We stayed 3 nights, and the total cost was about $1,300. I wanted to write this review as a cautionary tale to the fellow budget travelers like me. Firstly, the guest service is immaculate. Front desk, valet, concierge, bartenders and servers at the Teller's Bar- they were all wonderful. It particularly stuck out to me that after a night out, we entered the lobby and requested bottled water, the concierge informed us that it would be sent to our room. From there, we proceeded directly to the elevator and right to our room, where the water was sitting in a bag on our door handle waiting for us. I had to pick my jaw up off the floor from this kind of service. The management should be proud of this incredible staff. Now for the less than favorable part... for the amount of money spend on this hotel, the room was appallingly bad. The room didn't match the rest of the hotel in any way, quality or design. I feel like this room hasn't been updated or maintained at all. There were solutions put in place to fix things around the room that I wouldn't expect anyone older than a middle-schooler to think of. The room was so severely disappointing. There was no overhead lighting except for immediately upon entering, and in the washroom, so it was fairly dark in the room. The back of the bathroom door was all scraped up and there was a molding piece on the back that was hanging off. The wallpaper is peeling in many areas throughout the room, the shoe trim is scraped and scratched and marked all over. The bathroom vanity mirror light is broken. Somebody "tried" to use wire/cable covers around the room, but it was a spectacular fail, they're all broken, or assembled wrong, or just completely missing pieces. It appears as though at onetime somebody has burned something in the kitchenette, and instead of replacing what was burnt, it was colored over with a sharpie? The wall are marked up literally everywhere. It looks like there was no attempt made to wash or wipe the walls, it was gross. There was also a thin layer, albeit a layer, of dust on the TV stand, desk, shelves in kitchen. These are all things one might expect at a motel, or a hotel of lesser quality, but this hotel is supposed to be on another level. Instead it feels like you've paid for a Hilton, but getting a room quality of a Holiday Inn. If there was more effort put into keeping up the rooms, we would probably stay again, but at his price and in this room, probably not.

I was staying in One King West for more than a week so I was pickier and spoke to front desk about getting a room on the highest floor possible. Despite this being the busy, busy holidays season, they tried their best to accommodate and managed to find me the same lake/city view room but ten floors higher. I will be back, and I look forward to the other pleasant surprises OKW has got to offer.

This was a fantastic stay. The hotel lobby bar was one of my favorite bars I've ever been to. We went to that bar every single day to have drinks and bites with friends. The fries are amazing FYI and the cocktails are even better. A big shoutout to Andres! The best bartender/host I've ever met. The rooms were massive, but the bathrooms were small. Would have been nice to have more counter space in there. Each room comes with a kitchen! You can cook meals if you'd like but we were eating out every day. The bed was super comfy. There was also a desk/workspace and love seats to chill out. It's centrally located and I walked everywhere. It's also on the underground path, so there's an entrance to go down to it right in the lobby.

I arrived at check in about 3 hours early to see I could drop off my bags and enjoy downtown. To my surprise my room was ready and the staff was accommodating to my arrival. The room was spacious and had a kitchen that I did not need, but appreciated. I appreciated the lively atmosphere of the lobby and the bar/lounge area. My favourite perk was being able to enter the hotel without having to exit the subway station, as my stay was on a very cold, January night. I would be happy to book another stay here.

My husband and I have always stayed here when we spend time in Toronto. However, it was a horrible and disappointing experience and we will not stay here again. First, we have a Jeep Gladiator. It is standard height under 6ft high and the length of an SUV. They told us we are "oversize" and have to park in the communal lot down the street. We would have gladly paid for valet service, but it wasn't offered to us. My husband and I have parked our Ram Promaster van in downtown Chicago at the W Hotel and it wasn't a problem. We are paying for a luxury hotel and I have to park in a community lot like a Holiday Inn...that's ridiculous! I also talked to the manager and he was extremely rude to me. He wanted me to sign a waiver saying we aren't responsible for damaging our car in the lot. I can't imagine we are the only people with this type of vehicle. He basically said I either sign a waiver or park in that lot. He was not accommodating at all. Secondly, check in was a shit show. We had to fill out a form than they would check us in. We didn't even get a greeting or welcoming us to the hotel. They were more concerned about their forms and weren't even nice. We ordered Uber eats and they wouldn't let the delivery person come up. We had to go downstairs and pick it up. The hotel should be bringing it up or let the driver up. My husband tried to make our stay even more special with adding special touches to our stay. He said they gave him a generic list of services from their website and places around the hotel. Third, the historic suite wasn't nice. The shower and bathroom were ghetto. We've stayed in some of the nicest suites there and that wasn't it. We would be getting better service at The Holiday Inn. We are going to try a better luxury hotel. Clearly customer service and the experience isn't important to them. We are just a number that books a suite for the night. We will take our money elsewhere.

Hotel was very clean! Front desk personal was very professional. Would stay here again. Next time will find alternative parking as it is $55/day on site. Shame on you for that cost!

A great stay and experience, as it was my first time Canada. Overall, great customer centric and indeed push to make you feel at home as I was impressed.

Arrived early, and the lady at the desk was extremely polite & accommodating. She said: "let me check to see if there's a room available," there was, and I was checked in well before check in time. I had planned on leaving my bag and roaming the area. The hotel itself was nice, even with a large function happening that Friday night. The room was spacious, enough added remodeled finishes to make this older building more modern. I loved the location, and price. Would definitely recommend this hotel, and would gladly stay the next time I'm in the 6.

Beautiful place when in the old bank, with the newer building having amazing views of Toronto, yet somewhat boring typical looking suites

A nice little spot got a deal on for a night! If you are hitting up the Hockey Hall of Fame this spot is so close you could hit a puck from the front door! The place is cool, nice rooms, we got a double queen for 130 bucks, not to shabby! They said it came with a great view.. Well the view was not good, but the room was super nice! Even though it was in the older side of the hotel! Beware of the older elevators they take forever.. Anyway the rooms are sleek, and modern, and the bathrooms are really nice! Room had dishwasher, washer/dryer, and fridge! Killer lobby, and hey they even shot some films I have never seen here! How cool is it!

The valet parking was full when we arrived and we have to find nearby public parking. Even though there are plenty public parking around and they are close to the hotel, it was still a big hassle, not to mentioned that it costed more than the $49 the hotel charges. The checking in was fast and easy. The staff is very friendly and efficient. The hotel is in a prime location. It is in the heart of the financial district and is just steps away from the King subway station. Walking pass the vault and you can access the P.A.T.H. to the Commerce Court West building. From there, there are many shops, food courts, restaurants, etc. You can even walk to the Eaton Centre underground. The room is spacious as you can see from our photos. They provided you with free starbucks coffee and tea bags. Our room has a dish washer. We were told that some rooms actually have a washing machine instead. Not sure if you can specially request for that. For such an upscale hotel, we would expect them to have shower cap already provided. But they didn't and we have to ask for it. It has free wi-fi in the room and in the lobby, and the speed is reasonably fast. Then we discovered the most disgusting thing. There is a strand of hair on the wall of the bathroom (see photo). If there is only one thing we could ask for in a hotel room, it's cleanliness. This hotel has certainly failed. It may be a one off thing but it is still unforgivable given they way they position themselves and the cost they charge. They sent us an online survey asking about our experience. It seemed that they do value client feedback, which is a good thing. But for now, we will be going for other options in the area.

Just attended a wedding celebration here past weekend. Overall impression of the venue was very good. It was simple yet elegant, and it was perfect for small weddings; the Grand Banquet Hall seemed to comfortably seat 200+ people :) Wedding ceremony was held at the hall on the 11th floor, with high ceilings that reached up to the floor above. The glass doors at the hall entrance made the ceremony extra private and intimate. Cocktail hour x delicious hors o'devours were served on 12th floor, overlooking the Ceremony Hall from the balcony. One of my favourite hor o'devours was the mushroom cap with cheese - couldn't stop eating that! The bartenders and wait staff were very friendly and provided great hospitality service :) The Grand Banquet Hall down on the 2nd floor was absolutely gorgeous, also with high ceiling that reached the floor above. There was a perfect spot for photobooth just outside the glass doors of the hall. The only con was that the washrooms are either on the 1st or 3rd floor. It was a bit inconvenient, especially when your guests are tipsy lol. We had a 3 course meal. The meal started strong with a hot and delicious lobster Bisque! It went a bit downhill from here unfortunately. The entree got a bit chaotic; our food didn't come out at the same time for our table. We pre-chose our entree when we RSVP'd for the wedding but the servers kept asking what we ordered :/ My husband had the veal and it was quite tasty imo. But my husband usually like his meats rare, so he didn't enjoy it as much. My halibut was completely overcooked - it was so dry :/ The only thing that saved this dish was the side of rice and the veggies. The dessert was good. The panna cotta was light and smooth. The fruit tart was delicious; fruits were fresh but the shortbread crust was a bit hard for my liking. Overall, my only concern would be the entree portion during dinner service; other than that, I had a great time at the wedding. Service was excellent. Ambiance was excellent. Overall, 3.5 stars. Tip: Downdown parking can be quite hectic! The bride and groom arranged complimentary guests parking at Brookfield Place down the street - which I thought was very thoughtful of them :)

Awesome stay. The whole staff was welcoming and attentive. The room was nice, clean, kitchenette and with nice amenities. Valet parking was convenient downtown, nice gym with sauna, and higher floor rooms (new wing) have a wonderful view.

My boyfriend and I stayed here over a short weekend from a Friday to Sunday and we enjoyed ourselves. We really enjoyed our stay and it's likely that we will go back again in the future. I was very worried about parking because of other reviews and opted to park and Commerce Court West. It was super convenient because parking was half a block away. I'm not sure if valet was booked but there were 3 weddings that weekend and I think my odds of getting the valet were slim. Besides, it wasn't that expensive. Checking in was very easy and Ana was wonderful. She offered us a late check out right away which was awesome because we wanted to stretch our stay as long as possible. Our room was nice. We stayed in a deluxe suite with a king bed. I think I expected it to be a bit larger but I was still happy with our accommodations. The bathroom was a bit small and awkward because of how close it was to the bed. Also getting into and out of the shower was somewhat cumbersome. The bed was extra comfy and I slept like a baby. At times there was a lot of hallway traffic and noise but I attributed that to the events and wedding parties going on. The lobby is an odd setup in that the reception desk is mere steps away from Teller's bar and it gets congested and weird when people are checking in. In one area you have people checking in, steps away there's people at a pretty small bar relaxing and on the opposite side of the bar you have DJ Katz spinnning hits of the early 2000's. It was too much going on at one time. The history of the hotel and bank and pretty neat. I loved going down and seeing the vault. It was awesome. I think it would be cool to have an event down there too. It has seating all the way around and I think a party down there would be wild. Overall, I'd stay again for sure. But I'd stay if I could get a deal or if it was an off weekend when there's perhaps a little less going on.

1st.easy check in! Even we are at around 1pm they are happy to give us room! Thanks a lot. We have superior room. I thought little more big bu doesn't matter staying just 1night. Clean room and comfy bed. I got bath tub and shower combos! Also wash& dry machine! OMG I did bring detergent I used for free..... GYM ... yoga room and machine room is separated! Fantastic! Also they have sauna and hot tub.... 5 am to11 pm .. I will be back!!

We stayed here one night for Memorial Day weekend and the overall experience was very positive for us. The location of this hotel is super convenient with almost everything in downtown Toronto in walking distance. The Eaton center was about 10-ish minutes away and there were a lot of good restaurants around the hotel too. The check-in process went very smoothly, everyone was kind, and the room was quite big and clean. One of the downsides of this hotel is that overnight parking is C$49 and 3 hour day parking is C$35. It's also valet parking only so it's a bit uncomfortable if you want to bring your car in and out. Husband and I decided it wasn't worth having to ask for our car multiple times, so we just left the car with them and walked everywhere. The room was bigger than we expected for being in a downtown area (it may also be because they gave us an Expedia member upgrade?). They had a kitchenette with pots, pans, and dishes, a coffee maker, electric water kettle, refrigerator and DISHWASHER. They even had a 2-in-1 washer/dryer under the sink too (which was pretty cool). The room also had a sofa section with a TV, a desk+chair, and ANOTHER TV with the bed. The bathroom was a bit squished and uncomfortable, but all the other amenities made up for it. They have a text messaging system where you can text the concierge with problems you have, but we never used that. We DID have to wait about 20 minutes when we checked out and asked for our car to be brought out. I think there was a miscommunication amongst the valet staff, but otherwise it was a pretty good experience.

In A Nutshell: -One King West is a great central place to stay if you are visiting Toronto. -Not only is the address easy to memorize to tell customs, cab driver or Uber driver, but it's also very comfortable. -We were able to check-in early 12noon and got a free upgrade to a suite overlooking the eastern and southern views of the city w/ glimpses of Lake Ontario. -The one-bedroom suite/apartment had a kitchen, dishwasher, laundry machines, a clean bathroom, a couple TVs in the living room and bedroom. -The king-size bed was very, very soft and had a good night sleep every night. -The hotel even has it's own underground entrance to the PATH, which is the underground tunnel network to escape the cold weather and to get to places. -Room service was also very good, way above average. -There are also four elevators, which were slow, but we never waited more than 5 minutes. Overall, I highly recommend you book your stay here b/c of the central-location and cleanliness of the hotel.

I was so excited when I booked my night stay for a road trip stop here at One King West, I knew I had been there before with my parents years ago visiting my sister because she used to live in Toronto. I had booked the Tower Deluxe Suite for my best friend and I during their spring sale cause I felt like I had gotten a good deal. My issue was when I to the lobby of the hotel, I read over and over and over the website to make sure before I booked that I would be good to go. The issue came about when I couldn't put the down deposit of the room on my dad's credit card. I read online that as long as I had a credit card and an ID I would be good to go. Nobody informed me that my dad - who was staying back home in Chicago would have to be there in person to put a room deposit down. So we went back and forth between myself, my best friend (trying to figure a solution), the staff behind the desk to even calling my dad to see if he could go back to work and fax something that gave permission. I only wished instead of wasting 45 minutes - that the staff told me I could have just used cash as a down payment. After putting cash as a down payment, it went smoothly from there - we got a beautiful suite on the 44th floor and the views were views you usually see on Instagram and social media. We could oversee Toronto and it was beautiful especially at night with all of the lights. This is the only hotel I have ever experienced a late night menu where it runs from 11 PM to 6 AM which was awesome because I was able to get my Poutine fix and some alcohol after a long day from driving from Chicago. The room is extremely spacious and is by far one of the most beautiful hotel suites I have ever stayed in, and I highly recommend it. Overall, besides the slight miscommunication when I arrived, everything else went smoothly and I got my deposit back in the morning - the staff is extremely friendly and will help work through the issue with you. Next trip back to Toronto - I know that this is the first place that I will look at to stay.

Although the name can confuse people when you talk about One King West (the name being it's address), it's a fantastic hotel with rich history. I was in town for work and the hotel easily accomodated hundreds of people, it's also a residence. There's an entrance to the Path from the basement of the hotel and is accessible via the hotels stairs and elevator. The hotel has a historic section which is accessible via one set of historic elevators and a tower section, that includes the residences, which is accessible by the tower elevator. Being from out of town, I'm not used to fast elevators in hundred story buildings. My room was on the 63rd floor and had pretty good views of the water and many surrounding high rises. Because the fully equipped studio had so many large windows, it also had a lot of shades to draw. No need to bring your heavy duty full size hair dryer. If your room doesn't already have one, the front desk will bring you one. There's also an ironing board and iron so just bring your clothes and favorite toiletries! I relied on the hotel supplied body lotion for both my stays and was honestly repulsed at the fragrance. Let's just say it had tobacco and floral notes... I did have a hard time turning the heat off and the cable lost connection a few times. No big deal really. As for the lobby bar, the food and drinks are delicious! I got the kale Caesar salad with bacon and a candied bacon dish that's torched tableside. On Tuesdays they do a smoked old fashioned that was delicious! In the morning you can enjoy a solid breakfast buffet. The fresh fruit blew me away. It was so ripe and dreamy. Such a treat! I would definitely stay at One King West again!!

The reservation email from this hotel had stated that all persons entering or remaining in One King West public areas, are required to wear a mask or face covering at all times. All masks or face coverings must cover the nose, mouth and chin. Unfortunately this policy is not enforced. Someone checking into the hotel was not wearing his mark properly as it was not covering his nose at all. I asked him to please wear his mask properly.  He told me to suck his dick. I was checked out of my room and asked to leave the property. They refused to provide me with: a receipt for my stay, a refund for the remainder of my stay (which had been paid for in advance), a refund of the $250 security deposit.

Front desk worker Rosie is very unprofessional and is giving me a hard time for no apparent reason very racist and quickly to judge it is not a very welcoming staff. Please do something about this because it is very poor look on the whole establishment itself! Please do not stay here

I love this property, rooms were clean, loved the kitchen. Ate at the restaurant twice, & had drinks the bar twice. Very good service. Staff were all very helpful and will stay there again. There is a shoppers drug mart across the street to get coffee supplies cream, milk or snacks needed for you room but closes early. Starbucks across the street and Tim Hortons by Beer Bistro. The only complaint, I had rental a SUV & would have loved to park on site but it seems that there isn't enough parking. Have taxi's / Uber's pick up at 2 Melinda, at the back of the property because they can't stop at the corner of King & Yonge.

I stayed at One King West on a Saturday night in January and I had a very pleasant experience. It was my friend's birthday and we wanted to celebrate at dinner nearby and then head back to the hotel with our friends for cake. Unfortunately, the hotel has a very strict policy on the number of people that can be in the room at once. There's a max limit of 4 people and we had way more than that. We tried speaking to the front desk but they wouldn't budge, they said it was because of inevitable noise complaints and fire code restrictions. Understandable. Other than that, our stay was very pleasant. Access to the elevators is restricted to key card only after 8pm so its safe. The room itself was very clean when we checked in and had no weird smells. It was a large room as well, with a double bed, kitchen (stove, dishwasher, mini fridge) and a bathroom with a stand-in shower. There was also an arm chair in the corner of the room by the windows with a lamp (cute spot to take pics haha). One feature my friend and I enjoyed about this room was the number of mirrors in the room. There was one by the table near the TV, a large floor length mirror by the door, and the bathroom mirror plus an extra zoom mirror in the bathroom. It made getting ready very easy. Also another point to note: Plenty of outlets in the room, very handy!

They say that people only get one chance at a first impression and the staff at One King West is left a fabulous impression on us. We arrived and were welcomed by Sarah at the front desk. Her demander was calm yet had a sense of urgency. She asked all the right questions and provided us with the all the right information and suggestions. The room was fresh, and clean. The white bed was comfortable and had many comfy pillows. The views are spectacular. There is a lobby bar and restaurant with a well curated menu. Intimate but delicious. The young lady at the bar was also helpful and suggested local beers. She was amazing. Another thing I noticed was how nice the staff was how pleasant the staff was. Everyone I encountered from Juan the valet to the housekeeping to the room service staff all made a seamless effort to acknowledge us with a smile without being overbearing. I was impressed. Overall I would recommend staying here, it's within walking distance to many St James and the Market and the public transport is just a short walk down the steps. I am accustomed to paying for parking so that wasn't much of an issue for me. I was told were there are some public parking spots but, if you're on vacation or whatever the last thing you want to worry about is getting an infraction or worse being towed. I've come to realize that paying to park in a safe place is always cheaper than getting towed. Just pay to park and enjoy your stay. If you're on the fence about booking this place, I would recommend to book it. It's fabulous.

A nice hotel with large rooms and we were given one with a balcony, though it was filled with snow in the winter. When we arrived on the Thursday night they had live music playing in the lobby. Bar was open till after midnight. You can get breakfast in the morning at the restaurant. The room had tall ceilings and a mini fridge and stove. The bathroom was small with hardly any counter space. The bed was comfy but the TV didn't get many channels. I No complimentary water, even when I contacted the front desk. That was sad.

UPDATE: Someone has finally reached out to us a week after the incident. The gesture is appreciated even though we probably won't come back for another viewing. What a shame. Truly. You see, I'm getting married. No that's not the part that's a shame, I'm very ecstatic about that. What I'm disappointed about is the fact that my venue viewing experience here was so bad that One King West has dropped from being my #1 venue choice to being completely kicked off the list. I had been exchanging emails with a wedding specialist here and arranged to come in, have a discussion, and see the venue at 5pm on the Friday before the Family Day long weekend. Everything was fine, we arrived at 4:50pm and was told to take a seat. Front Desk couldn't reach the person I was coordinating with but assured me that they are usually very on time. 5:15 rolls around. 5:30. 5:45. The wedding coordinators were supposed to be on duty until 6. We ask Front Desk again to call our coordinator. Her office and mobile were both not picked up. Apparently, NO ONE in the wedding department could be reached. We were getting extremely irritated at this point. I sympathize with Front Desk guy who was probably very busy and told not to leave his station, but he was of no help. He just told us where the Sales Office was and to go check it out ourselves. He didn't send over anyone to help, or ask someone to check, he just told us where the office was and how to get up there. Ok, fine. We go up to the office. Guess what? NO ONE WAS THERE. The lights were off, looks like everyone decided to leave early for the weekend. Now I'm never a "take me to your manager" kinda person, but THIS WAS THAT TIME! The manager was very kind and did his best to reach our coordinator. Apparently she had gone home because of a house emergency. Her mobile was unreachable because she was on the subway. Nobody in the hotel knew about this and I guess no one in the wedding/sales office decided to stay either. Maybe everyone had emergencies. I was prepared to leave, but my fiancé, who had been angrier than I was, convinced me that we had to at least see the venue given we had already waited so long. A very nice security guard took us around. It was a gorgeous reception area. And working in financial services, the idea of taking wedding pictures in the Vault really got me going. The security guy was also wonderful and did his absolute best to answer all of our questions. But weddings aren't his business and the ones that are in that business WEREN'T HERE. Before we left, the manager continuously apologized. I felt bad, it wasn't his fault, and he had been nothing but professional to us. He promised us another coordinator would get in touch with us that very night and that our intended coordinator would also reach out to us. LOL GUESS WHAT? I gave them the benefit of the doubt until today, Tuesday, because you know, maybe they're gonna wait until after the long weekend (even though we were promised some sort of communication by Friday night). NOTHING. No apology email. No "let's reschedule our appointment". Not even an excuse. Nothing. So yeah. Guess we just weren't important enough. I had just said to my fiancé that morning that I thought One King West was going to be the one. Shame. What a shame. But thank you to the manager and security guard who were very gracious to us despite seeing the smoke coming out of our ears. Unfortunately, this event spoke volumes about the kind of service we can expect for our big day. (17/100) - 2017

We had a really great two night stay here while we attended a wedding in their reception area (which is gorgeous by the way!). I believe all the rooms come with a kitchenette, so it's always nice to have a sink and refrigerator when needed. The room was a decent size and even though the bathroom was tiny, they have a stand-up shower AND bathtub. You know I hit up that bathtub one of the nights because it was a soaking tub! We attended a party in one of the suites/common areas upstairs and it was GORGEOUS. Lovely fireplace, contemporary furniture, large kitchen and beautiful rooftop deck. Seriously, if you have any type of event you need to book, I'd definitely look into one here. The bed was nice and comfy and we enjoyed every staff member we came into contact with. We were at the hotel bar a good amount and the bartender was really nice. They have a limited cafe menu, but I enjoyed the cobb salad I ordered. There's no grab and go service here, so you have to sit down to order. Also, no room service. The parking/valet service here is set-up a little wonky though. Since they're on the corner, it's hard to wait your turn after turning off the main road aka you're stuck in the middle of a street. It's a tight turn in as well. But once you have your car pulled in, the valet takes care of the rest.

Was there recently for a two-night stay. Amazing value for the location and amenities. I got what I thought was a standard room, but it was outfitted with a kitchenette complete with two burners, a fridge, plates and mugs and utensils, etc. It came in handy when my takeout food was missing a fork! It was very quiet - little if any noise from the halls. Huge comfortable bed, nice cable tv, and they seemed to be taking all of the necessary COVID precautions. Even though it was only one person at a time in the elevators, I never waited long at all for an elevator. My only quibble is that I got a text saying I could do contactless check-out by texting back the number saying I'd left that room, but when I texted to check out, I got an automated response saying that they weren't fulfilling requests by text. This caused a brief moment of panic, but I just stopped by the front desk and resolved it quickly.

I wish we could give more than five stars on one king west they went above and beyond to help us out in time when things were Scary for us I can't rave enough about this hotel we stay all the time when we're in Toronto it's the nicest cleanest hotel that we have ever found customer customer service is fantastic Thank you so much

This specific hotel is has been fantastic in terms of customer service from an employee standpoint. The customer service is caring and takes time to value your needs, as well as management. I will personally be staying again in the future because of the great experience!

We spent just one night here, and it was fine. The hotel has a fancy vibe, but barely punches its weight class as a four star hotel. While the linens were nice, the mattress was a bit lumpy. Also, we had an internal room with a window only to an enclosed alley. The alley wall was painted blue like the sky to alleviate the closed-in feel, and I think it could be improved with some painted clouds. I do appreciate the hotel's open lobby where I spent the afternoon working. There were ample tables and a cafe space. Also, Cafe Plenty in the building had a pleasant marble white interior and brewed a good cup of coffee. The direct link to the PATH was useful too.

I accompanied my husband on a business trip that brought us to this beautiful and historic hotel. Very courteous service from valet to the front to the cafe. Room was clean and sleekly decorated. Bed was very comfortable. Will come again.

While this is a very nice hotel, very high class, the customer service is TERRIBLE. Trying to check in is a nightmare, and they are not accommodating in the slightest. We attempted to check in and we were given a a massive speech about how we needed certain forms and ID in order to check in. That would be fine, if we were given a heads up about it in advance. We were not. The check in process at this hotel is a joke, but, the hotel itself is very nice. Under other circumstances, we might have enjoyed our stay.

I loved my stay here. I got a really good rate I beleive because it was an off weekend but on top of that they upgraded me at no cost when i arrived. The valet parking can be a little tricky to get to but just pull right on in to the covered car port area and they take it from there. It is 49/Day CA which came out to be about 35 US. The room was great with a full kitchen (not that im cooking) while here, a washer/dryer, and refrigerator. We had a great view from the 25th floor of the lake and the city. The service was very helpful with tips of places to shop/eat ect. They also had a nice happy hour in the lobby, i will be back to stay again next time in town.

Good hotel, well featured suites and amazing customer service. I had a company event hosted here and it was a great venue with really good modern decor and food.The vault room has a certain charm to it that you can't really find anywhere else. The staff are very helpful in regard to questions about the building, nearby eateries or notable areas.

Stayed over on Christmas, and I enjoyed my stay. As it was Christmas, in the lobby there were two musicians playing jazz music and it was just a really good vibe. Christmas decorations, a huge tree decorated nicely, dimmed lights and the staff there were friendly and helpful. The room we got was huge and spacious! All the furniture was updated, nothing seemed old and the room was really clean. The only downside would be that the washroom is really tiny compared to the actual room. Although there is counter space and the shower was a good size, the washroom itself was small, you had to stand a certain way to close the door. Parking was a disaster, because it was $49 per night! However, we found parking nearby. Wifi is $9.95 per night, however we got free wifi so that was good. The wifi worked really well. There is also a security deposit of $250, which you will get back if nothing is damaged. All in all, we enjoyed our stay and if we need to stay in downtown again, this hotel will be one of our choices!

I am overwhelmingly in love with this place. Best hotel experience I've ever had. This place is beautiful. Apparently they've just had a remodel and I have to say that they got their money's worth. The lobby is immaculate and stunning to walk into. Me and my friend were both impressed when we walked in the front door. I asked about exchanging currencies but the offer they gave me didn't seem appealing (and later find out that it was 17% less than exchange rate they offered in a place a few minutes walking distance away which is pretty bad), so I decided against it. So I opted to stay here because of the pictures I saw online and I was very impressed with it. When I walked into the room, I was blown away. The pictures did it no justice.. the views were beautiful since I was on the 46th floor and once the sun set and the buildings lights came on, it was like a totally different experience. I find myself just sitting in front of the windows and just taking it all in for long periods of time. Everything seemed new, furniture, fixtures, everything. On the 17th floor there is a fitness center and on the 12th floor there is an elevator that connects to the historic elevator which takes you to the underground shopping district that connects all over the place. How convenient is that? I rented a car from the attendant so I could take a trip to Niagra Falls and they were super helpful. Great staff at this place.. I am very impressed. It's the little things that really go a long way. They have light fixtures and outlets that you can charge with regular cords or with USB fixtures. Very convenient. The heating worked great and the big screen t.v was great. The internet is extremely fast and loads almost instantaneously. I can't say enough about this place. Best place ever.

Very nice hotel with historic significance. Also decently priced especially right in the heart of downtown and right next to the King St. Metro station. Nice comfy bed. Wi-fi included. I like their fitness center with some nice views of the harbor. Bar downstairs, plus stop by the valet station since they stock up on freshly baked cookies.

Convenient location in downtown Toronto ! Plenty of restaurants / bars. Walking distance to shopping, graffiti district, distillery district, food markets. Friendly hotel and bar staff.

Beautifully appointed rooms in the heart of Downtown Toronto. I got a free upgrade since I'm an Expedia VIP Gold member, which is definitely a nice perk! The room was huge and included a kitchen and living room. The views from the Tower Premium Suite were quite stunning and the bed was really comfortable. I wouldn't mind staying that hotel room for a month. It really has everything you could ask for and the staff is amazingly helpful and friendly. The bell boy, Erin or Eric, saw that I was anxious to get to my room after a long trip so he radioed for an elevator to come down and shuttle us up to my room quicker. That's excellent service! I also ordered a glass of scotch and dinner from the bar downstairs. Everything was truly excellent and top notch. Only caveat is the parking which is $45 CAD for valet per night, but the parking situation is pretty terrible anywhere in downtown Toronto. One last thing, they have a vault downstairs, like a bank vault that you would see in movies. I don't know what it is for but they had a couple taking wedding pictures in front of it and it really is a pretty unique background for pictures. Just something I thought was interesting... Anyways, I really enjoyed my stay and I would recommend it for others too!

I would give this place 5 stars but they need to update their showers! For such an expensive, upscale place, their showers look like motel eight. Also, the WiFi was slow. The parking situation was confusing because it was such a tight area. Park in the front & they will valet your car for you. There should be more signs directing you! Enjoyed everything else! Clean, modern look. Great choices of commodities. Great service. Location was decent. I may want something facing the pier next time!