ONE Restaurant

This is one of the best Western restaurants in Toronto, in my opinion. The dishes served here are very distinctive, different from most ordinary restaourant, making you feel that it's worth every penny. The service here is also professional, and the waiters are all very nice. It's a must-try restaurant when you come to Toronto

I went to this restaurant for lunch on September 9, 2025, since I live nearby and had often seen it busy. I ordered a pasta dish (rigatoni) and a salad. Unfortunately, everything had an extremely strong taste and was overly salty. The pasta was very spicy, and the sauce portion was insufficient, which left the rigatoni dry and unpleasant. On top of that, the food quality was poor overall. The service also did not meet expectations, especially considering it’s such an expensive and well-located restaurant. I truly believe both the food and the service could be improved. However, I won’t be returning, as the food was simply very disappointing. In the end, I asked for the bill and told the waiter that the food was extremely bad. He didn’t bother to ask why I was dissatisfied, showed no kindness, and simply said, “Ok, I’ll bring you the bill.” In other words, he didn’t care at all about my feedback. In other words, I returned the dish without finishing it, and still there was no concern shown. All they cared about was the payment. Fine, I paid, since I ordered the food, but I didn’t actually eat it.

Very unwelcoming. Unfortunately, my experience here was underwhelming from the start. When we first arrived, the woman outside didn’t seem welcoming—her demeanor felt judgmental, as though she was sizing me up. She informed us that only indoor seating was available and that we’d need to speak to the hostess inside if we wanted a table. That was fine, but the lack of coordination between staff quickly became apparent. Once inside, I asked the indoor hostess if there was a chance of getting a table outside with a short wait. She said she didn’t know and told us to check back with the hostess outside. As a guest, I don't think I should be going back and forth between staff—there should be better communication among the team. We opted to just sit inside to keep things simple. However, even then, the staff’s demeanor made me feel out of place. I was carrying a reusable shopping bag from Marshalls, and the looks I received felt unnecessarily judgmental, which added to the discomfort. Our server was friendlier and more attentive, which I appreciated, but the overall service wasn’t anything exceptional. As for the food, I didn’t enjoy the lamb burger—the spices didn’t work for me and the feta was too overpowering. That said, the braised beef tacos and truffle frites were very good. In the end, the atmosphere felt unwelcoming, and the food was hit or miss. Unless you fit a certain "image", it’s hard to feel comfortable here. I’ve dined at many upscale restaurants and have always felt welcome—this was the first time I truly felt out of place. I wouldn’t return.

Steak was pretty good, but lacked any char, could’ve used a better sear. Onion rings were tasty and nicely crisped. Service was average. To be fair, this isn’t a steakhouse, so expectations were tempered. I’d come back, but I’d try something other than the steak next time.

As a customer of One for years now, we had the most disappointing experience today with the most rude, awful customer service and will never go back. We arrived on the patio with a reservation and with our small ESA dog and were sat at our table with no issues. Soon after, a manager came over to tell us our small dog had to be on the ground and not on our lap (where he was barely visible ) even though dogs are allowed on the patio. We told her he is an ESA dog with doctor documentation, and have brought him there before several times, but regardless, have never heard of that rule anywhere in the city or Ontario. She told us they have received lots of 'fines" and it's not allowed. We proceeded to tell her he dines INDOORS at restaurants all the time and why would he have to be on the ground outside instead of on our lap, she went on to insist in a very rude manner that its.a provincial rule which is an outright lie. We told her it is because he is used to being on our lap everywhere, he would likely try to get up on our lap throughout our time there, or otherwise it wouldn't be an issue. It was her condescending tone and manner which was beyond rude, especially for an establishment of this calibre, that we frequent often. We also told her it was our anniversary, and we always spend our anniversary there, and she cut me off and proceeded to rant that it's a rule and spoke down to me. She left the table, we put our dog on the ground to see if it would work, and then a server came over with the exact same attitude basically barking at us for a drink order. My husband and I could not believe how we were treated, especially at a fine dining establishment such as this. After both staff members belittling us, I decided I was not going to stay there. My husband owns a company in the city and often takes his staff out to dine, and both he and I will never ever step foot here again. What a shame. To top it off, it ruined our day, which was a special occasion. We did end up going elsewhere in Yorkville to eat, but the staff at ONE definitely ruined a special day.

It was a great brunch experience. I had heard that the lobster spoons were a must when dining at One Restaurant, so we ordered those to share, and they did not disappoint at all! Easily a 10/10 for taste, and serving size. My best friend had their Organic Irish Salmon, and I had their Filipino BBQ Half Chicken. We also shared their Woodland Mushroom dish. Everything tasted great, and they even gave my best friend a happy birthday cookie at the end of our brunch. A nice touch was the little chair provided for our purses/bags. That was a great detail! Overall, it was an amazing experience with very friendly staff. However, I must say it’s a little pricier than other upscale restaurants we usually visit, considering the food that we got and the atmosphere of the restaurant - something was off about the vibe in this place, also extremely dry air / poor lighting inside.

Nice place. Food is decent at best. Very nice sommelier and good waitresses. Only issue is the hostess that said tables are reserved for hotel guests and residence but patio remained half empty the entire night. She needs to brush up on her customer satisfaction skills.

ONE Restaurant was such a great experience ! We had such a great time as the atmosphere and the staff were amazing! Unfortunately we cant remember our servers name but she was so friendly and outgoing! Just giving us recco’s on the menu and letting us know the favs. We enjoyed the Wagyu Sliders the most! We will definitely be back for date night ! :)