Mark T.
Yelp
well were to start, we usually plan our fridays weeks ahead of time due we enjoy trying new places around the Mechanicsburg, Carlisle, Camp Hill area. Book reervations through various online reservations systems, One13Social states we have a 1 hour call ahead on the day one wants to eat there. The response well you know some people book large parties then cancel last minute so One13social says the one hour call ahead says works for them. well online reservations systems allow parents of students to book ahead, birthdays, holidays, events, date nights. high top, regular table, booth. nope none of that. so when we arrive Friday around 5pm due to traffic. not that busy at the hostess stand. we check in, we make the comment about online reservation system, hostess says works for us, already annoyed by the hostess response. she proceeds to walk us to a table 10 feet from the hostess table, some little 2 top diaganol from the kitchen but the table is against the wall but is where everyone walking into the restaurant comes and go. really. then we ask about the sitting near the bar with high tops. Hostess says those tables are reserved ahead of time. I ask how are those reserved, well those table are for regular customers. then next selection is the table 2 feet from the bathroom. Uh no, then we ask for a booth, hostess says something, booths are technically reserved. yep service right down. Every week I look forward taking my significant other to dinner after a long work week. ok seated. the waitress hands us two menus plus drink menu, in our hands for 10 seconds, before even providing us specials of the day, waitress asks are we ready to order yet? just barely seated. Any ways after ordering drinks, cokd, bloodymary, diet coke and vodka. she goes over the specials, Steak blah, but failed to mention One13social just started a special steak program which means one hasn't quite dialed in the cooking temps of the steak, utensils (good steal knives) , sides.
appetizers ordered, Koren BBQ Ribs, mussels, baked oysters, Koren BBQ Ribs and Mussells served, oh baked oysters make take a little while longer. again that is a kitchen timing issue. appetizers were all good, baked oysters of the oysters are small, up the quantity. We ordered 'medium' bright pink through the center and the rest. not even close, edges of steak and outer of steak, burnt ok, middle of steak way past well. eat some sweet potato, Waitress stops by we confirm Medium, she says it's medium, we hold up to light, well to well done. She says well I will take it back to kitchen to cook it more for you? uhm one cannot take a well to well done back to medium. so she picks it the plate with our steak on it, brings it to the manager, who we watch walk by us to the kitchen with our plate. waitress returns and says we will cook you another one without even asking us if we really wanted a new one. 10 minutes later, manager brings new steak, then demands us to immediare cut into it, inner cut, borderline raw/rare, another section, medium well to well, near the bone, rare, the second steak was less cooked not even close to medium. At that point our frustration level was peaking. Manager states well we just stated our steak program last week. no offer to comp our bill saying you know what our cooks at One13 Social goofed on your order, we would like to return again and visit our establishment. the only reason we found out about One13 Social is due to MaryAnn, other than that we are not fans of restaurants in Carlisle due to the places just don't care about food quality or service.
bill is dropped off by waitress. really on the edge of not tipping at all.
appetizers are good, entree experience fail. service needs improvement, female manager attitude needs adjustment. we know we are just local people who enjoy trying new places, taking food pictures for our Harrisburg/Lancaster Foodie Faceboom group, yelp reviews, google reviews. telling our friends about our experience, etc.
if we like an establishment expect at least once a month visit or more, if not and bad post maybe never again