A9214DNpeterb
Google
Our arrival could have been a nightmare, but due to extremely kind and competent staff, two potentially significant issues were averted. After my wife got out of the car with the luggage across from the hotel, it was only upon driving away in heavy traffic that I lost navigation services. Due to traffic restrictions, I had to drive quite a distance before I could find a somewhat “quiet” street to pull over and look for my phone, but to no avail. I was able to use WhatsApp from the car’s screen, so I contacted my wife who handed over her phone to a hotel staff member, Eduardo, who communicated with me and tried to give directions back to the hotel. Given the volume of traffic, it was in vain, but the effort was appreciated. Once navigation was restored, I was given an address to meet another staff member, Alejandro. My wife had sent me a funny and reassuring picture of Alejandro giving me two thumbs up. Ten minutes later, I was relieved to see him standing curbside with a huge smile. He guided me across a busy pedestrian walkway to the parking garage ramp, hopped in the car, and saw that I was safely parked. ||I was met by my wife and the kind staff members and after a couple of glasses of complimentary Cava, I finally relaxed. That is when my wife told me that we avoided another major issue, as our room was cancelled by Booking.com, due to a credit card issue, although another perfectly usable card was also on file. Another staff member, Daniela, assured my wife that everything would be OK, and she kindly and efficiently found us another room with a beautiful view of the harbor. Later that evening, Alejandro was kind enough to walk with us to a nearby restaurant to ensure we would be accommodated. ||We enjoyed every part of our stay, from the daily scrumptious breakfast, relaxing at the infinity pool to the wonderful meals at restaurants recommended and reserved for us by Daniela. The hotel was a great place to spend our time, but in the end, it was the kindness, courteousness and efficiency of the staff members that made our stay memorable. In the future, when we think of our wonderful visit to the beautiful city of Malaga, we will fondly think of Alejandro, Eduardo, and Daniela. We would highly recommend this hotel.