ONOMO Hotel Abidjan Airport

My stay was very poor, starting from the complimentary shuttle bus service which I booked and had confirmed in a reply email. The driver and a person holding a sign with my name were not at the airport upon arrival as promised. It took THREE phone calls and around 45 minutes for a driver to arrive. After checking in I noticed there was not a kettle, coffee or tea as advertised on your site. There was also no working safe (had no batteries) which I contacted reception about and they said they will fix it, no one came. I mentioned about the safe the next morning and of course was promised it would be fixed, again no one came to fix it and I just gave up. My next disappointment was that the fridge did not work, the TV continually froze and was not watchable, then on the second day the TV displayed a message that said there was no subscription and was unwatchable anyway. I did not bother reporting the TV or fridge because I considered it would be a waste of time judging by the apathy of getting the safe fixed. The wi-fi was OK majority of the time, but often did drop out over my stay. The young girl at reception was very nice and tried to help as much as possible, however I could not say the same about the the more senior reception staff. The bar and restaurant staff were good, however, many of the dishes and drinks on the menu were unavailable on my visits. There was no seat on the balcony, which defeats the purpose of having the balcony. The final insult came on the day of my check-out when I was woken at 2.30 AM by a man from reception who said he thought I was supposed to be checked out, why this was done at 2.30 AM absolutely bewilders me. I have travelled to many hundreds of hotels around the world and this is my very first ONE STAR review. I cannot recommend this hotel to friends or anybody and of course this review will be provided to online review sites. I did receive an apology while checking out about being woken at 2.30 am and an admittance of an error on the hotels part, however after the apology I was presented with a bill that had already been paid.

Have stayed in onomo a few times before they had the refurbishment in 2023. I can say the only good thing about Onomo is its next door to the airport otherwise nobody would stay here . The checkin process is terrible takes over 40 minutes , they then ask you to complete somw stupid form online aswell as check in at the desk ( showing passport, giving them phone number , email twice ). You book online and get a an email staying booking confirmed, you go to the hotel and they say booking wasnt confirmed but you can rebook at 30 dollars higher price. Then the reception staff dont even tell you what time checkout is, what time breakfast is , or anything about the facilities this hotel could learn alot from europeans they are an embarrassement to africa.

Such a very big and beautiful hotel so near to Abdijan International Airport that you might be tempted just to walk. Free shuttle to and fro Airport, smart TV and free WIFI but not bed and breakfast 😞

🌍 ONOMO Hotel Abidjan Airport is a well-maintained, welcoming place that stands out for its clean rooms and friendly reception — a comforting oasis for global travelers seeking simplicity and peace. While the restaurant offers good food, the service could be optimized to reduce waiting times, especially during peak hours. Considering its strategic location at a multicultural crossroad, it would be highly beneficial for staff to receive basic English training, enhancing guest comfort and communication across cultures. As a multilingual guest, I had no difficulty, but I witnessed others experiencing language barriers. With a touch more attentiveness to international diversity, ONOMO has every opportunity to elevate its hospitality to world-class standards. Bravo to the team for the ambiance — now let’s build on that with thoughtful service upgrades! 🛬✨

Location is perfect for an airport hotel. You could walk. Rooms and service are sub par. My first room had a balcony that did not lock and was on the ground floor. All so small. They encouraged me to stay in the room saying it was safe. This was disturbing and I refused. The second room had a patio door that locked, but the hot water in the shower never worked and was ice cold. Additionally, the room was tiny and badly ventilated that every morning the floor was wet like it had flooded. Food and service are average. I ordered wine and it was decent on multiple nights. Then I order a glass that was clearly spoiled. The barman refused to open another bottle and laughed at me. I then go to the other bar where the same bottle tasted completely different. I do not appreciate unknowledgeable staff laughing at me or refusing to provide customer service. The chef was also very inflexible in making changing to dishes even to accommodate dietary restrictions (e.g sub out rice for vegetable). Overall, disappointing and pricey for what you get. Please train staff better and make them less fearful. This fear was clear and the hotel should be embarrassed

I came here simply to visit a relative, who was staying at the hotel, and join her for a drink. Hotels today are no longer just places to sleep, they market themselves as lifestyle hubs where you can dine, grab drinks, and enjoy the atmosphere without necessarily being an overnight guest. Yet instead of being welcomed, I was met with suspicion and unnecessary interrogation.||At the gate, hotel security demanded my ID, my phone number, and even asked me to explain the purpose of my visit. It was invasive, inappropriate, and frankly offensive. To make matters worse, this so-called “procedure” clearly wasn’t applied equally: my friend, who had walked in just before me, was waved through without a single question. Let’s not sugarcoat it, this wasn’t about policy. It was profiling, plain and simple.||I’ve traveled widely, across Abidjan and beyond, and NEVER—NOT ONCE—have I had to justify my existence just to grab a drink at a hotel. To experience this here was a first for all the wrong reasons.||As a young African woman, it’s exhausting to constantly be judged or assumed guilty of something just for showing up. That harmful stereotype was alive and well at this hotel’s entrance, and it left me feeling angry, humiliated, and utterly unwelcome.||If management truly wants this hotel to be seen as a lifestyle destination, then its staff need to treat visitors as valued guests, not suspects. Until that changes, I’d strongly urge others to reconsider supporting this place.

Currently staying here. The hotel is very clean and the staff are friendly. English can sometimes be a challenge but I cannot complain as that is not the language spoken in the country, I need to polish up on my French. The service is a bit slow which can be frustrating if you have just come from a long flight. But overall, a lovely hotel, burgers are good! And a very good first experience of the people and their hospitality, very sweet people.

The hotel itself is fine, but the service is really poor. Both check-in and check-out take far too long It can take over an hour just to get your room key. Even ordering something simple like an omelet at breakfast can mean waiting 30 minutes. Please focus on serving your guests properly — no one comes to a hotel to spend hours waiting to check in or pay…