Mitzi M.
Yelp
The Opal Sands Resort offers stunning oceanfront views, free bottled water and convenience of a beach on the property as well as a pool and semi private balcony's. Recently, upon arrival at this establishment, I suffered a fall up the escalator. Carrying my things up the escalator, it was moving so fast, I could barely get myself and things on before I realized I'd fell and was now being carried along by the escalator. The concierge on duty managed to stop the escalator and I was assisted getting up and off by a kind guest. However, I was then offered a bottle of water and a coconut, instead of paperwork for an accident report. When I inquired further, and for first aid resources, all they had on hand was an anti-itch packet, as the hotel store was closed. After spending a hefty amount on this stay, plus paying for parking at 40 dollars a night, I would say, the least I could have been given was proper first aid. My body sustained several scratches, bruises and back pain, yet, nothing was ever offered to support my injury. I love this hotel and it's amenities, though I should not have to pay for a beach chair after all the resort fees paid. I also find it most difficult to believe that I was not told there was an elevator available for my use, or provided with better first aid care.