nettybettyin
Google
PLEASE AVOID MOONLIGHT HOTEL AND THEIR HOTEL ORANGE TOO. WE BOOKED 2 ROOMS FOR 5 PEOPLE IN MOONLIGHT HOTEL IN OLD QUARTERS DA NANG, WHEN WE ARRIVED AT 1AM THEY TOLD US ONE ROOM FOR 4 IS AVAILABLE AND ONE PERSON NEEDS TO STAY AT THEIR OTHER HOTEL NEAR BY CALLED ORANGE FOR A NIGHT, WITH THE OPTION THAT WE CAN CANCEL AND LOOK FOR ANOTHER HITEL AT 1AM. BOTH HOTELS LOOK DECENT FROM OUTSIDE BUT ARE VERY POORLY MANAGED INSIDE, WHEN ASKED FOR THE DISCOUNT THEY DIDNT EVEN LOWER THE PRICE ENOUGH FOR US AS MOONLIGHT IS 4 STAR AND ORANGE IS 3 STAR. THEY DID NOT MESSAGE ABOUT THIS ISSUE IN ADVANCE ON BOOKING.COM. AT NEARLY 2AM WE HAD TO GO TO ORANGE WHERE SINK WAS BLOCKED, BEDSHEETS WERENT CHANGED, LOTS OF DIRT, BROKEN BED, NO SOAP, NO TOWEL, BROKEN LAMP, NO CUPS, NO SPOONS. WE UNDERSTAND THINGS CAN GO WRONG BUT HOW THEY HANDLE IT MATTERS A LOT, IN THE MORNING WE HAD TO COME BACK TO MOONLIGHT WITHOUT EVEN BRUSHING TEETH.
IN THE MOONLIGHT STAFF WERE VERY RUDE AND DIDNT EVEN LET US SPEAK TO THE MANAGER.
IN THE MOONLIGHT AND ORANGE THEY ADVERTISE THEY HAVE KITCHEN BUT BOTH THE HOTELS DO NOT HAVE KITCHEN SINCE MONTHS. ROOMS HAVE A LOT OF DAMP, NO SOAP, NO TOWELS, NO TEA/COFFEE IN THE ROOMS EITHER.
