Orchid Beach House

This place is a 10/10. Coming during the off season was the best decision we could have made because we got the whole place to ourselves. The staff was accommodating and friendly. Always willing to help. The rooms were BEAUTIFUL! And the food was delicious. Waking up to the sound of the waves is paradise on earth. The suite we were in had a fridge, fan, AC, and TV! So call and confirm what accommodations you guys have before booking. this place is great pictures too! The beach house is right downstairs! Just bring bug spray for mosquitoes! lol 💯💯👍👍

“It was my worst travel experience. They charge you for everything, even for the breakfast service, which was very simple and just a dry piece of bread without even a slice of cheese. If you go there, don’t include breakfast — there are much better options on the street!” The bathrooms were not very clean, and the sink was disgusting. The stones were not well cleaned, and I kept imagining the amount of bacteria there. It made me feel sick. The shower area was also quite gross, especially where the water drained.”

They gave us a mildew smelling room closest to the reception. We asked for them to change the room and they said that they would for another $70 dollars. The súper 8 motel in the united states was better than this spot. We stayed here 3 nights. Worst 3 nights in Mexico out of a 10 day trip

This hotel definitely doesn't live up to 5-star standards, and its location is a bit far from restaurants. Given that I booked the most basic room (9-Brassia), I had modest expectations. However, several issues stood out during my stay: 1. My room experienced a water outage for an hour and a half, leaving me unable to shower after a beach day. 2. The service was slow, despite nice meal presentations. I waited 30 minutes for my "house burger" and was met with a dismissive response about there being a lot of orders. 3. The restaurant hides their happy hour drinks menu if the beach club is busy. 4. On-site restaurants close early, at 6 pm, so it's best to explore dinner options outside the hotel. 5. There's no pool at the resort. 6. I encountered price inconsistencies, particularly when inquiring about bicycle rentals, where two staff members quoted me different daily prices. Overall, I enjoyed my short stay, but I have to say that my experience at their sister hotel, Orchid House downtown, was better.

This hotel is a scam. They will add a bunch of 'service charges' to your bill and then force you to pay in USD at a terrible exchange rate. I ordered a can of coke at the restaruant which ended up costing $9.85USD (yes, almost $10 for a single can of coke)||||Forcing your cusomters to pay in USD is illegal in Mexico and i would recommend anyone else who is forced to do this to report it to the credit card company for a chargeback.||||Apart from that the stay was lovely.

I really enjoyed my stay at Orchid. The grounds are beautiful and constantly maintained. When i think of beach from Tulum this pretty much perfectly decides it. The hotel is very quiet and private. The lot next door is empty so noise is not an issue. The room was beautiful and it had balcony and roof top. The beach cabanas were nice and comfy. Service was great too. The menu is awesome. Every item i got was quality. Its an excellent value and location. Right across from the pharmacy and wine store. A few minutes walk is the go mart and restaurants. Looking forward to returning.

Me and my friend enjoyed a wonderful day at the Orchid beach club! 1) Very helpful, caring, attentive staff! A pleasure to communicate! Special thanks to Roger for 5star hospitality! 2) Comfortable seats with shade. Possible to choose beam bags with lovely natural-wood roof or bed with umbrella. 3) Very well chosen chill music that doesn’t annoy or interrupts the sounds of the sea. Music and sounds of the nature complement each other 4) Excellent cocktails and food! Very tasty and of reasonable cost (which is so uncommon for Tulum). Makes you want to order more and actually tip the staff with love ❤️ Once again, thank you so much for such a wonderful service guys! Definitely worth visiting once more while in Tulum next time !

Just got back from staying a week at the Orchid Beach House and enjoyed ourselves tremendously. Our room rate included a continental breakfast that was delicious: yogurt topped with granola, coffee, fresh squeezed juice, a lovely fruit plate, homemade bread with marmalade. In addition to this breakfast, we tried a couple of their other breakfast options and they were outstanding: chiliquiles and juevos rancheros. Their chef and kitchen staff really excel. Our days were spent having breakfast, walking the beach, utilizing our roof top plunge pool, another walk on the beach and then a "late lunch/early supper" as the kitchen closes at 6pm. The meals were excellent, in fact, the Zarendeado fish was so good, I had to have it twice during our stay. We had looked at all-inclusive resorts, but decided to stay at the Orchid Beach House and feel like we actually saved money in the long run by doing so. It does seem rustic compared to the high rise inclusive resorts. The beach is lovely. Roger, our server, and Conrad, his son ;-) , made our stay feel quite pampered. On our last evening, they even brought our wine and dinners up to the rooftop for us to enjoy. Housekeeping was quite accomodating. They'd freshen our room while we were down for breakfast. We are both looking forward to return visit!