Orchid Beach House

Absolutely enjoying our stay here at Orchid Beach House. It’s such a peaceful spot in Tulum, right on the beach. We’ve loved our stay in the Brassavola suite, but even coming here for a day on the beach would be nice! The staff are kind and welcoming. The food & drinks are so fresh and delicious- the included breakfast is one of my favorite treats! (Adding a juevos rancheros is definitely worth it too!) I’ve loved our time here and would definitely stay again. Thank you Orchid Beach House staff 💗

My husband and I had an incredible stay in Tulum, thanks largely to Marcial. He was absolutely amazing and went above and beyond to make our trip unforgettable. He was extremely knowledgeable about the area and helped us arrange transportation with ease. He also recommended fantastic local places to eat that we truly enjoyed.||Our room was stunning, with an amazing view just steps away from the beach. We loved being able to wake up and walk straight out to the sand. The food and drink service was exceptional as well, everything we ordered was delicious, and the staff was attentive and friendly.||During Día de los Muertos, Marcial suggested several great places for us to visit, helping us take part in the celebration in a meaningful and memorable way. Every time we saw him, he welcomed us warmly and made us feel like family. His kindness and hospitality truly made our trip special.||We will definitely be back and highly recommend staying here, especially with Marcial’s outstanding support!

Orchid Beach house is a rustic and very intimate hotel on the Tulum hotel strip. The customer service is superb from the moment you walk into the lobby to the housekeeper, to the kitchen, to the maint crew. We are especially thankful to Marshall who greeted us on our arrival and was so gracious and welcoming. Every evening when we would see him he was a gem and went out of his way to make sure our stay the best it could be. If you want a beautiful and relaxing stay in the Tulum hotel zone this is a great choice! The food was amazing also!

Very nice small hotel at the start of the beach street. Can grab a taxi from centro to get there for about 300mxn. If you dont mind walking then its easy to just walk along the tulum beach street to reach any restaurant or beach club. The room was very nice with an outdoor shower and bath although the wooden floor there was rusty with nails pointing out which was as dangerous so that has to be fixed. Reception was very helpful and even gave us recommendations for restaurants and events for the night. They have their own beach access and loungers so its very convenient as its right on the beach. Breakfast was advertised and its a light yoghurt with little bit of granola and fruits with filter coffee and juice and two pieces of toast for two people. Breakfast has room for improvement in my opinion. Overall good experience for the price. No coffee machine in the room although it is shown in the listing images, usually hotels include those for free. There was some camping right next to the hotel which seemed weird, not sure what that was as it also had access to the hotel through stairs connected to the hotel.

This place is a 10/10. Coming during the off season was the best decision we could have made because we got the whole place to ourselves. The staff was accommodating and friendly. Always willing to help. The rooms were BEAUTIFUL! And the food was delicious. Waking up to the sound of the waves is paradise on earth. The suite we were in had a fridge, fan, AC, and TV! So call and confirm what accommodations you guys have before booking. this place is great pictures too! The beach house is right downstairs! Just bring bug spray for mosquitoes! lol 💯💯👍👍

SCAM ALERT: Orchid House Tulum Jungle is Ghosting Guests to Pocket Stolen Funds I am writing this to warn every traveler: Do not book a room at Orchid House Tulum Jungle. What started as a simple administrative error has unmasked a deeply disturbing and likely fraudulent business model. Due to a technical glitch, two separate reservations were made for the exact same dates. Both were canceled immediately within the allowable window. Instead of a routine refund, I have been met with a total communication blackout. The Evidence of Unethical Conduct: • Deliberate Evasion: I have reached out via email, phone, and social media. As the attached screenshots prove, my inquiries are being read and ignored. This isn't "bad service"; it’s a calculated silence designed to wait out credit card dispute windows. • Double-Dipping: The hotel is currently holding payment for two rooms they never provided, while likely having re-sold those same rooms to other guests. This is profiteering, plain and simple. • Suspected Fraudulent Practices: When a business refuses to acknowledge proof of cancellation and cuts off all channels of dispute resolution, they are no longer a hospitality provider—they are operating a financial trap. A Warning to the Public & Media This is a formal notice to the management of Orchid House Tulum Jungle: Your attempt to hide behind a "no-response" policy is a violation of consumer rights. I am currently in the process of escalating this to the Better Business Bureau, State Attorney General, and local consumer advocacy groups. A reputable hotel values its integrity. [Hotel Name] clearly values a quick, dishonest buck over its reputation. #TravelScam #ConsumerAlert #HotelFraud #TulumTourism #BadBusiness

They gave us a mildew smelling room closest to the reception. We asked for them to change the room and they said that they would for another $70 dollars. The súper 8 motel in the united states was better than this spot. We stayed here 3 nights. Worst 3 nights in Mexico out of a 10 day trip

“It was my worst travel experience. They charge you for everything, even for the breakfast service, which was very simple and just a dry piece of bread without even a slice of cheese. If you go there, don’t include breakfast — there are much better options on the street!” The bathrooms were not very clean, and the sink was disgusting. The stones were not well cleaned, and I kept imagining the amount of bacteria there. It made me feel sick. The shower area was also quite gross, especially where the water drained.”