Orchid House Mexico City

We stayed here in two rooms with another couple for 5 and 4 nights respectively for an aggregate cost of $3700. The positives are already well covered in other reviews and we experienced those, but two negatives prompt three stars: Most significantly, the water/and air in the bathroom in our front room (an otherwise nice room upstairs with a balcony where my spouse and I stayed) intermittently had a sewage odor. Not overwhelmingly strong, but certainly noticable. The second item, more irksome from a service/appreciation standpoint than substantive, was that on checkout I was charged 300 pesos (roughly $15) for a broken pressed glass room waterglass that after I did break it when rinsing it with bottled water in the sink, I carefully cleaned it up myself and brought it to the attention of the front desk when I gave it to them in a paper bag for disposal so the cleaning lady wouldn’t accidentally get cut. Especially given the fact that we were very courteous quiet guests (e.g, our traveling couple at check in were asked if they would agree to a room change the following day due to an event in the lobby the next night, which we happily accommodated) and the long stay and $3700, to me charging for the glass showed a lack of accommodation and professional courtesy if not poor judgement.

From the moment I arrived, I felt like more than just a guest — I felt like family. The staff went above and beyond to provide a warm, personalized experience, always friendly, attentive, and ready to accommodate any need with a smile. The property itself is charming and unique, designed to feel like a beautiful home rather than a typical hotel, which made my stay extra special. Breakfast was a highlight each morning — fresh, delicious, and served with care. Everything about my visit left me feeling relaxed and welcomed. I’m already looking forward to returning soon!

Had a wonderful stay at this boutique store! 😊 The location was perfect — close to many restaurants and coffee spots, making it super convenient. The quiet and secure environment made us feel right at home, and the intimacy was just what we needed. Loved the fact that there's a restaurant connected to the boutique — so easy to grab a bite! The staff was incredibly friendly and courteous, making our experience even better. Highly recommend! 🌟✨|California residents !

Such a beautiful boutique hotel! Our room was spacious and comfortable—I love all the individual touches the Orchid House does to make you feel truly welcome. The restaurant was delicious, the continental breakfast is an exceptional deal (so yummy). Service was top-notch—they even helped us book a day tour of Centro Histórico and more with a very knowledgeable guide. Highly recommend! We’ll be back!

We had a fantastic stay at the Orchid House! We stayed for a week and the staff made our stay extra special. This hotel gives you a quiet space away from the busy city sounds and it is very close for walking to the park and museums. Sandra at the front desk and Ivana at the restaurant went out of their way to make sure our stay was enjoyable. Make sure to have a concha at the restaurant they were amazing! Looking forward to my next visit.

Had a wonderful time at the Orchid House. Excellent service, clean room, very relaxing. Breakfast is downstairs. They have a free continental but I paid more for the Chiliquiles which were delicious. In a very nice part of Polanco. Access to a lot of different museums and services. Would highly recommend.

Great location in Polanco, friendly staff. It is not for everyone, if you are looking for a boutique small hotel in Polanco this is the place. The rooms are very charming and have a nice size bathrooms, each room features a different décor. Very eco friendly and if you love Orchids, this the place to be. Be aware there will be a lot of stairs and no elevator.

We loved the Orchid House Hotel! Great staff & location (walking distance from Museo Nacional de Antropología & restaurants). Delicious breakfasts/food at hotel restaurant. Had to ask front desk for soap & toilet paper once but not a big deal. Alain was an awesome driver/guide! We’ll be back.