Orchid House Tulum

The front desk person was very welcoming. I was immediately given a welcome drink and taken to my room. The room was just as in the photos. I was not able to use the outdoor tub only because I wasn't in the room long enough to try it. I did love the rainfall shower and the grounds. Lots of plant life and quiet. The people were excellent. We are dinner at their restaurant specifically in the "Nest" and enjoyed the spectacular views and the sunset. I definitely recommend having dinner there. The food was marvelous.

Hidden gem in the jungle. For couples who value privacy, excellent service, GREAT FOOD, and a relaxing vacation...Orchid House is the place to go! We enjoyed our long weekend trip in a beautiful spacious room with privacy and the relaxation we needed. The food is freshly prepared and sooo incredibly good. The bar and drinks were the best around. The staff is very friendly and accommodating. We can't wait to go back. Thank you!!

I would stay here again. The hotel is gorgeous and really does feel like being in the jungle. The pools are great. There are three on site and you also get access to the beach club in the hotel zone. The restaurant on-site is delicious. Rooms are great. Staff are super friendly and helpful. The welcome drink was a nice touch.

Our stay at Orchid House Tulum was truly pleasant. The staff were exceptionally kind and helpful, always going out of their way to make us feel welcome. The property has a peaceful, charming vibe — perfect for relaxing and unwinding. A great bonus is that they have a beach club at their sister property, Orchid House Beach, which gave us access to a beautiful beachside experience as well. Highly recommend!"

I booked this location well over a year ago to celebrate my birthday. The customer service was impeccable with every question answered in a timely manner so I was anxious to experience the rest of the property. ||I also booked The Nest, the on-site rooftop restaurant for dinner. ||I'll start with checkin. Several of our rooms smelled dank. You could tell they didn't prepare them at all for guests. AC units were not on and the rooms smell spoiled. The rooms were also clearly not sprayed for bugs. Some rooms had infestation of bed bugs on sheets and pillows. ||The Nest restaurant was also flowing with bugs. They had no bug spray or deterrent measures in place. Every dish was served cold or tepid. They clearly were not ready for a party of 15. |We also had issues with cold food for breakfast so we never ate anything on the property for the rest of our trip.||The beds were HARD! The shower nozzle fell off in two rooms. Some rooms didn't have hot water. Some of the AC units leaked water constantly leaving mildew and moldy residue. The pools were not cleaned and had too much chemicals in them. The balconies were unkempt and unusable. ||I gave them 2 stars only because the staff was great. But otherwise I would have never chosen to celebrate my birthday here. Im very saddened by this experience.

The room is really nice. However the service is terrible, not at all equivalent to 5 stars. I arrived late at night, and next morning I went down to the reception to tell them there’s no hot water in my room and that I showered in cold water last night. The receptionist Mercedes was very little helpful. She kept sitting crossed legged twirling her hair, saying it’s me who don’t know how to use it. I had to ask her to come and show me, she didn’t even suggest to help. She came after a couple of mins, stood by the shower for 5mins waiting for it to get warm. Not a 5 star hotel. I also asked for recommendations for coffee shops etc. normally people in service will write it down for you. But Mercedes kept sitting crossed legged twirling her hair, just saying out some names… Also, there’s no internet in the room!

Great honey moon experience in Orchid House! The place is absolutely spectacular. The atmosphere, the light, the nature, the music, they all create a magical vibe. The service was extremely helpful and kind. We highly recommend it!

Enjoyed a much needed retreat here. Communication was always prompt and seamless. Hotel helped us arrange everything from massages to transportation into town. Guys at the restaurant were awesome and food was great! We booked a room with a plunge pool but didnt get to use it much becasue of the mosquitos. The vanilla ice cream was a sure fave! Breakfast was perfect too! Highly recommend for anyone looking for a quiet jungle retreat!