Orchid Kitchen

I’ve placed an order of 2 Red Bulls and 1 cut fries @ 7:03 pm but I kept waiting until 7:20 and still wasn’t ready When I confronted them, they gave my fries to someone else’s order. Lady in the kitchen acted like manager and saying that she cooked the fries, but I didn’t get it. they don’t like to answer with attitude. I asked for refund and one of the employees said I’ve to wait 5 to 10 mins for supervisor to issue a refund . Same lady in the kitchen was asking for my ID in order to get refund. Finally I got my refund at 7:26. Manager asked me if everything is okay I told him the time that I had been waiting. They don’t greet at all. So bad attitude. Only one guy in the kitchen was nice last time other than that they all have bad attitude. Mannerless.

Last night I ordered the fried chicken sandwich and it was absolutely awful. Heavily over seasoned with black pepper and a HARD coating you couldn’t even bite through. I tried my best to remove it. The coleslaw was just nasty. There has to be a way for you to serve a decent chicken sandwich. It’s not hard. Even the fast food ones were better than this.

I ordered from The Orchid kitchen last night I ordered wings and onion rings it cost $24. I changed to my room ok I stood there 15 minutes I noticed everyone getting their food and everyone who ordered around the time I ordered was gone so I’m standing there watching I see them preparing wings and onion ring so I’m looking to see when mine is coming up. I never see my order so after the 15 minutes i speak to someone they say they never got my ticket so she said I have to wait. I’m very observant so still standing their watching and they people working there did not care still taking there time put my order to the back. So I’m still waiting finally I see onion rings sit there like 10 minutes so I say something again and the guy say they don’t have a ticket I have to wait so I wait I see wings sit there for 5 minutes and finally he start to bag my food and I ask for the manager who’s name is Amanda I go talk to her. This lady says there’s nothing she can do but give me a dessert and she said what kind of dessert I want. I told her I don’t want know dessert. This lady did not apologize she just said they where busy . I stood there and watched every minute that I waited for my food I could see what was going on. And a free dessert should not have been my option. Never mind that a person could be dieting or diabetic. Someone need to talk to Amanda and the whole crew about customer service. Thanks for reading this message.

Hi on 9/3/2025 I very disappointed with the service I am a 65 year older lady after purchasing my food I ask two servers can they clean table. No one never came to clean table I went counter a server hand me some baby wipe to clean the table myself. I actually switch table twice hoping that next would be clean. One of server mentions that worker that supposed to clean table did notcome the work. I drove one hour to come enjoy my self at MD Live staff was all standing behind the counter.

This place is pure garbage. From the employees they have working there to the food which is sad because you would expect more from an establishment inside a casino. They have a digital ordering system they don't use, a majority of the employees behind the counter can be heard using crude and vulgar language, racial preferential treatment given to those who approach the counter (Yes! I'm saying it!) and on 3 separate occasions I've received fried food that was inedible. These 3 occasions were consecutive leading me to believe that this place should be avoided at all costs. I can only think of two other instances in my life where I had such a poor experience.

Terrible experience! I placed my order on the kiosk. And the guy calling out order numbers never called my number. After 30 minutes and everyone after me getting their food, I went to ask about my order. It was sitting on the ledge getting cold. No apologize was given. When I checked my food, it was incorrect. I order fries for one person and a burger for someone else. They place the fries and burger in one container. When I mentioned about them being ordered separately. Amanda expressed that they could place the fries in a separate container. The fries were an extremely small amount for $6. I believe if they had cooked them like I ordered them, it would have been a larger amount. When I came back for my refund, Amanda who was the manager looked at me and walked in the other direction towards the brick oven to remove the empty pizza spatula from the oven as if she was busy and didn't see me. They get 2 stars because they did give me a refund. I would never order from here again and would not recommend it to anyone else.

Besides having to wait for a long time for your food , when you get it becareful you can get moldy bread. That's what they gave me on my $15 burger. The casino management didn't even bather to call me to see if I had gotten sick. Service is rude and low class. Hope they don't wind up killing someone with the food they Serve.

all hate their jobs, they are NOT friendly, food is garbage. If you gotta eat, just starve or go to 711