Phoebe Q.
Yelp
This has got to be one of the worst grocery shopping experience I have ever had. A 1-star rating really is too generous and mostly overturned by the good quality of the fresh produce. If it were for the service, or lack of, it should receive "-10" stars. The staff was rude and acting angry for whatever reason. There was an internet glitch at the time we were checking out, my CC wouldn't get processed despite of my signing off etc. I was asked to swipe my card again, not with apologies, but with demanding words and angry tone of voice from the young woman cashier. When I questioned if I would be double charged, she looked me as if she could shoot me had she has a gun in her hand. I followed her demand and signed the 2nd time. Without ever looking at me, she then handed a receipt of the total amount that I spent rather than the normal long strip of itemized receipt, and was told that I had to go to the custom service to get it and subjected to be charged again. I then walked over to cashier #1, which was supposed to be the "custom service", a man or a woman (can't tell) snared at me and demanded to empty my items and go through scanning again if I wanted the itemized receipt, and in the meantime offered to lecture about what an internet service provider is and telling me that Verizon is one of them that provides the service. All through this whole ordeal, no one ever said "sorry" or "thank you", which would be expected anywhere else. But I guess it is not in the staff's vocabulary when they deal with customers, only snare, angry stare or no looking at all. We left the store feeling insulted and mad, and swear that would be our last trip there ever. If a business wants to be successful, it must learn the art of custom service. Otherwise, a place like this store is nothing but a regrettable example for having poor or negative service, and it is doomed to fail.