Oriental Residency

This was honestly the best place for us location-wise. We were only in India for 3 days (really just one full day), so being able to get around easily mattered a lot—and this place delivered. Easy to get around, and surprisingly quiet at night, which we really appreciated. We arrived super late, around 1–2 AM, The night staff, Aram(or Arun?), was incredibly kind and welcoming. Even though we were exhausted, he patiently helped us through check-in and made us feel taken care of right away. The staff overall were very friendly and helpful as well. The complimentary breakfast was very simple—not a big variety like we imagined—but it was okay for what it was, and we managed just fine. The room looked a bit older compared to the photos on Agoda, but honestly, no complaints. It was clean, neat, and comfortable. Internet-wise: if you’re using Android, it seems easier to connect. On iPhone, even with Aram’s help, the connection would drop after not using it for a while and was a bit tricky to reconnect. But since we were only there a few days, it wasn’t a big problem. Side note (not related to the hotel): I’d recommend booking Uber or a taxi service at least 2–3 hours before check-in, especially during rush hour 😆 Overall, a comfortable stay with kind people and a great location. Would recommend for short stays!

Rooms too small, it is for one person two persons cannot stay due to cramped space. Bathrooms - To be improved drastically as they are excessively small and toilet seats are not cleaned by sanitizing and cleaning staff, housekeeping is poor, extremely dirty, shabby like public toilet. Shower area to be improved as water drains out from shower area to dry area, your footmat get's wet so no space to stand after shower. Staff is very good and polite, breakfast area small but good and staff too very caring, front desk also polite and helpful. Overall hotel need lot of improvement. My room was 506.

Good hotel with excellent staff. The rooms are clean, spacious, and comfortable. The breakfast spread deserves a special mention — it has such a wide variety that you would need to stay for many days to try everything. A big thank you to Arun from the breakfast room, who thoughtfully curated a different breakfast for me every day based on my requirements. He is warm, attentive, and a pleasure to speak to — exactly the kind of person you want to interact with before starting a long day. The entire kitchen team is efficient and courteous, and even the housekeeping staff does a wonderful job. Every interaction felt smooth and professional. Wishing the hotel continued success and growth. I hope it thrives and does very well.

The hotel is located in a prime and safe area, with several attractions nearby - easily the best part of the stay. However, the rooms were quite small for the price charged. We had specifically booked a twin-bed room, but were given a single deluxe bed instead. Additionally, the AC in one of the rooms wasn’t working, and the ceiling fan had only two extremes - either too fast or too slow. Overall, the property didn’t feel well maintained. On the positive side, the staff was polite and helpful.

Stay was comfortable, the front desk staff was very accommodating, changed our rooms without any issue for some concerns we had about the size or other issues. Harinath, the care taker, (and his counterpart) was so incredibly nice, sweet and humble, that it really made us feel welcome and touched by his warmth and sincerity. Grateful for his service, really made the stay a memorable one

Arun was a great waiter. He provided us with wonderful service. Made sure that we were well taken care of. Reception staff were very helpful. Had some WI-FI issues that were resolved. Would stay here again, if I returned to Mumbai.

My dad and I stayed at the Oriental Residency for about three weeks, and we had an amazing time. All the staff was so hospitable and helpful, which made our stay even more special. Our favorite part of the trip was, by far, the breakfast. Arun was so friendly and always made sure we had a wonderful meal. He remembered our orders and even suggested we try different dishes (we really recommend you try the oriental dosa)! Overall, wonderful stay and superb customer service.

Unfortunately we can have only 5 stars to describe our stay and experience. Very courteous staff from reception to the restaurant. Mr Alam, the bell boys (I don't recall their names) and Mr Arun made our stay more so memorable by going the extra mile. So deservedly 5star plus!