Orsini's

My fridge died and I asked friends if there was anyone they'd recommend for appliance repair/replacement. Several mentioned Orsini's, and I am so glad they did! From Hayley in the office, who took my specs and diligently searched to find the perfect replacement, to John and Tre, who delivered/installed the new fridge and hauled out the old so efficiently and professionally, everyone I came in contact absolutely represented this company well. I know I could not have gotten the same level of service and ease from a big-box store. I am an Orsini's customer for life! Note: Profile location should be Harpers Ferry, WV, not Oakton, VA, but it's not updating on Yelp.

Excellent. Purchased new washer and garbage disposal from Orsini's. Delivered and installed next day. Cecil and Dylan were quick, profession, and thorough. Highly recommend.

Updated: Yes! I do think next time we will consider checking out our next appliance at Orsini. I guess the appearance from the front as someone drives by isn't quite the same as those Big Box stores. I do understand the need to take care of one's customers. They were great fixing appliances but then we were told that they will only fix appliances that you buy from them. 5 stars for servicing/Great ! 4 stars for limiting of servicing. Bummer.

I walked into Orsini's not knowing what i wanted for a kitchen remodel but after meeting Annette and talking to her i left with the perfect kitchen. She had great ideas i never even thought about. Her placement of cabinets to make the kitchen flow and colors were spot on. I will definitely use Annette and Orsini's again.

We bought an expensive state of the art double wall oven. From day one the door window would totally fog over When cooking anything. Orsini's was indifferent and non-responsive blaming the obvious flaw on a recent "design change" on the part of Whirlpool - for "safety reasons". Whirlpool would not confirm any of it! Meanwhile we found a way to deal with the issue - without Orsini's ever responding when contacted. Well, experiencing this extremely poor customer service we will never again purchase anything from Orsini's. Ignoring one's customer concern won't help any local business.

Almost all our appliances were purchased here. The staff is friendly, welcoming and extremely knowledgeable about their products. Repairmen are efficient and timely. Installation is great. Leroy is friendly, professional and very helpful answering basic questions about the appliances once he installs them. We purchased our dryer over the phone with Becky who guided us to their products on their website. We scheduled delivery the next day since they have a warehouse with the products they sell are almost always readily available. We appreciate all their attentiveness and wonderful customer service the last 15 years we have purchased appliances for our home.

Great local legacy multi generational company always a great experience with friendly competent people

I chose Orsini's over the big box stores because I wanted to make sure I was buying from a place that would also provide service if I ever needed it in the future. Very friendly staff and a good selection. Beautiful showroom too. My favorite part is that the staff is helpful without being pushy or "too close". They strike a good balance of being there but not being obtrusive. Also, their delivery / installations guys were great. They were careful and thorough. I would definitely recommend. I have purchased a couple of times and will continue to do so in the future.

Very kind people very competent people exceptional service installation to they really care about their customers and it shows we are a repeat customer and it will continue to be thank you all for all you do

It's da BOMB! Spectacular staff that know their stuff and the prices are n par with the big box stores. And if it's a problematic model they just don't carry it. Very handy place !

Cecil and Brenden came over this morning to install my new cook top. They both did a great job and I would use this company again! Thanks again guys!

I always enjoy coming here. They have a very nice show room and quality appliances. I have purchased a Jennair free standing fridge and Whirlpool washer/dryer units. My dryer stopped working just after a few short months of owning it, I called Orsini's and they came right away. They found it was a bird that got caught in the dryer vent . I like that when I buy from them,i get direct customer service from them. Most big box places send customers to third party services or refer to manufacturers which can be such a hassle to deal with. Orsini's is worth it!

My Mom had a refrigerator delivered this past week by Benjie Britner and Andrew Pennington from Orsini's. Both Installation Specialists were professional and polite. They took measurements and checked the best method for removal of the old fridge and how to best bring in the new one. Benjie reviewed the manual and how to submit the warranty card by cell phone. He explained the fridge settings and features. We could not have asked for a better experience.

Prices comparable to the big box stores but waaay better service. Decided to support local merchants and am glad I did. First trip there for a microwave was fantastic and they have now become my go to store for appliances.

Our fridge broke down last night, and we were in desperate need of a new one asap! Orsinis fit us into their busy schedule, and brought it out today. The delivery men Cecil and Benjie delivered the new refrigerator quickly and speedily. They did an amazing job, and were very kind!

Our refrigerator broke and would have been too expensive to repair being that it was 17 years old. We were without having a refrigerator for over two weeks and going through circles trying to find one. We had a wonderful experience from making the purchase to the delivery. Leroy and Mason were very professional and I appreciate there patience.

I cannot speak for the appliances, yet . However, Orsini's has a great selection of Traeger, Yeti and some OONI products, as well as a multitude of different local rubs and sauces in their new show room. If you are a BBQ enthusiast or enjoy the pellet fired scene - check this place out. Great selection of pellets as well.

What a great group of employees you have! Having our refrigerator break during a heat wave and this pandemic was not good, but beginning with our first call to Amy, our experience with Orsini's was all positive. She showed such understanding and concern and even got us an earlier than expected service appointment. Chuck was knowledgeable and honest in assessing our needs. Becky was helpful and had good suggestions, and Cecil and Benjie were top notch in delivering and installing our new appliance. The price was the same as the big box stores, but I'm so glad we kept our dollars local.

Crystal lies about rebates to gain a sale. My husband went in to first look for the compact Whirlpool microwave, she was the one who helped him from the beginning to the end. She told him if he buys qualified appliances on the list he can acquire a rebate. This was not exactly the game plan purchasing all new appliances. He decided to buy them without me as a surprise, because Crystal told him there was a deadline to earn the rebates. When he picked the items SHE CIRCLED the model numbers that were approved for the rebate. We have also looked at Lowe's and Best Buy. He felt here had the better deal with the rebates. Refrigerator, stove and dishwasher bought, delivered and (he) installed. Crystal said you couldn't send the rebates in until the items were delivered because you need the serial number to apply for it. (Microwave was bought first and was taken home by him). After the delivery he called Crystal about the rebate papers and where to send them in. She acted completely DUMB. She said I'll have to call you back. With NO response for 4 days he called and asked for PJ. PJ finally said I'll give you $100 out of my own pocket. Excuse me, maybe $150???? Since that was the rebates told by Crystal who is MANAGER of this store. I'm sure people will read this and think it was his responsibility to make sure he got the rebates. And he did question it but Crystal said you can't send them in until after they are delivered so you have the serial number. So, why would he think there was anything wrong. Long story short, don't believe Crystal. Take your business elsewhere. At least when I bought appliances before at Home Depot they gave you the rebate paperwork at the purchase. Try Lowe's, Best Buy or Home Depot, it's taking from small businesses but a business like this doesn't deserve you. -Update. They sent him a check for $100. Ridiculous. Even when I went there after work to look at the appliances he picked out Crystal was even telling me about the rebates and explaining the appliances to me. This place is a joke. Thank you for the deception, much appreciated.

We recently had to get a new refrigerator and decided to get one from Orsini's. The service couldn't have been any better. The men who delivered it had a dilemma on how to get my refrigerator in a space that apparently was too small to fit it yet they managed to get it done. They were courteous and professional throughout the delivery. I went down to their store to look at other appliances and the staff were very helpful and knowledgeable about all the products. I would recommend this place over any of the other places like Lowe's or Sears.

I never usually am upset enough to complain but this has me almost in tears. I purchased a Maytag side by side 5-2014 only to end up having Orsini's send a serviceman 5 times for the same problem and now I am just stuck. First they didn't hook it up correctly and flooded my basement and then the freezing began in the frig side. I not only have lost work, I have thrown away hundreds of dollars worth of food. Now they not only have no idea what is wrong they will not replace it and it is Really MY problem. All along I would ask what happens if you can't find the problem and now I know. I am stuck with a faulty appliance and they do not care. I would never recommend Orsini's to anyone. This is why small businesses are not supported, they do not care about customer satisfaction. So Upset!!!

BEWARE! I called this company because my dishwasher wasn't washing our dishes correctly, and it was making a grinding noise. I was told the service call would be $99, and that any parts or additional labor would be extra. I had to pay in advance. The technician arrived the next day. He ran the dishwasher for about ten minutes, looked around inside, and told me that the motor was shot. He said repairs would cost a few hundred dollars. I told him no thanks, and he went on his way. A week later, I opened the dishwasher and found about two inches of standing water left by the technician. I called Orsini's at 10:00 this morning, and was told they'd try to have someone out that afternoon to clean it up. Waited all afternoon, nobody showed, nobody called. I called back to Orsini's at 4:15 and was told no technician would be available to come out. I spoke to P.J. Orsini (he said he was a co-owner), and he was quite abrupt. He kept accusing me of yelling at him (I was not), and at one point he even cursed. A business OWNER cursing at a CUSTOMER? Not a good business practice. I wished I would have checked with BBB before I called them. They have an "F" rating (BBB's lowest rating). I'm still waiting for a technician to come out and clean this mess up. I told him that if someone doesn't come out yet today, I'll expect a refund of my $100. P.J. said that won't happen. DON'T USE ORSINI'S APPLIANCE REPAIR IN MARTINSBURG. RUDE CUSTOMER SERVICE AND POOR BUSINESS PRACTICES!!! It's a shame, too, because I prefer to support local businesses. UPDATE: P.J.'s father, Paul Orsini, just showed up to clean up the water, which he did. However, he himself was very rude, pointing his finger at me for the way I "spoke to his wife". (I simply told his wife that if they weren't going to clean up their mess, I would expect a refund of the service call.) He also denied that his son cursed at me on the telephone. He could have apologized for his technician leaving the mess in my home and then for his son cursing at me on the phone. But he chose to himself be belligerent. Such a shame!

I had Orsini;s work on my double oven, actually they didn't work on it, they just told me I needed new parts (which is the same info I got online ). Their initial cost was $150.00 for that. There is more to the story, but after I installed the panel myself I had two fuses blew from self cleaning. They wanted another $150.00 to come back to install the 2 fuses. Bottom line I have over $ 500.00 in their cost and parts that I installed I just should have purchased a new one in the beginning. I would not recommend Orsin's .

Went there this weekend to get a belt and maybe a tensioner pully for my old dryer. Was correctly informed by the guy working there that i didnt need a new tensioner and bought the correct belt for my machine. While there he was very helpful and gave me an education on Trager smoker grills and showed me what will almost certainly be my new washing machine the next time my existing one breaks down. Very friendly, helpful and knowledgeable. Was pleasantly pleased to see they also carry Ring and BBQ/smoking products/supplies.

Never been more disappointed. After years of spending tens of thousands of dollars on Orsini appliances, they refuse to service the goods they sell without an upfront credit card payment of $99, and no guarantee they will be able to repair the item. We do not give out credit card info by phone, and having paid high prices for these appliances, should not have to travel to them to pay in advance of a service call that might not resolve our problem. We have extended family and friends who have shopped for years at Orsini's at our recommendation. Now we will warn them and others to not purchase items from them as they do not stand by their products and they have no concept of fairness for long-time, loyal customers. Policy should be flexible enough to recognize loyal, paying customers and still be fair to all. Customers should not be treated EQUALLY, they should be treated FAIRLY, based on their relationship with a business. Orisini's clearly doesn't get it...

We have dealt with this company on two seperate occasions for service to our home appliances. First was a few months ago for the repair of our washer and most recently this week for the repair of our dishwasher. Both times we had the same techinician and were very pleased. On time, polite and very professional. The repairs were done correctly, very clean and quick on top of that. Highly recommended!

I will never buy an appliance from there again. I paid almost five thousand dollars for brand new stuff and my fridge came missing a part. The first time I cleaned my oven I found a pile of shattered glass in a back corner. Parts are not secured the way they should be. Screws are missing. I'm shocked that I would pay so much money and have so many things wrong with brand new stuff, it shows how little they care about quality.

If I could give this company a negative rating I would!!!!! Probably they worst customer service I have ever experienced in my life. First they said they would come out on Monday, I would just have to call back the next day and let them know the time frame I wanted. BTW they had already been out once and paid and did not fix the issue the first time! When I called back one of the men answered the phone and couldn't find my information anywhere and told me I also had to pay $100 for them to come out when my realtor had already given their credit card info. He then told me I had to wait to find out if they could come out Monday on Monday morning since he couldn't find the info. Well by this time I had already taken off work for them to come out!!!! I call Monday morning and they are "jammed packed" and never told me they would be coming out! LIES!!!!!!! You just lost my business! STAY AWAY!