Osaka Marriott Miyako Hotel

We enjoyed the entire experience at the hotel. The rooms were great and we loved the showers in the room. The view of the city that the hotel offers was spectacular. The hotel was clean and all the staff was extremely friendly and helpful. We also took advantage of the fitness center and it has all the basic exercise equipment to keep up your workout regiment while traveling. The hotel is in a great location whether you have a rental car or plan to take public transportation. We were able to patronize the near by malls and shopping centers.

This was my second stay at the Osaka Marriott Miyako Hotel, nearly nine years after my first in October 2017—a memorable birthday trip. Now a Marriott Titanium member, with experience across various Marriott properties, I still find this hotel a solid choice for its sweeping views (had rooms on the 54th and 40th floors), excellent executive lounge (generous breakfast and happy hour offerings), and unbeatable location atop Tennōji Station—an easier maze to navigate than Osaka Station.||That said, higher status may bring higher expectations—and more room for disappointment. I was excited| to receive a corner king room upgrade, but a few hours into the first night, loud humming noises began near the bathroom ceiling. They startled me at first and continued long enough for me to record them. Despite silicone earplugs, the noise woke me up several times. When I reported it, the front desk suggested it was due to my setting the AC too high—at just 23°C. Housekeeping later lowered it back down to 21°C as a solution.||Pressed for time, I didn’t switch rooms the first time that option was offered and gave it another try. Same problem on night two. I finally moved rooms on the third day. The hotel’s response? Two small sponge cakes and a 10% coupon encouraging me to spend more. I wasn’t expecting grand compensation, but this fell short of the Japanese hospitality I’ve come to appreciate—especially at this price point. The lower-ranked staff worked hard to help, but I got the sense that they didn’t quite fully understand how to problem solve and the management didn’t think it warranted any additional gestures of compensation.

Friendly staff and spacious clean rooms! I enjoyed my 4-night stay here. The breakfast buffet had nice variety, and you can also customise and order your own omelette. The view was magnificent, could see the whole Osaka One downside was the ventilation. The two rooms we stayed in had a bad smell. ( We changed rooms once when we noticed the smell, but it didn’t go away) Had a lovely time here :D

I had an unforgettable 5-night stay at Osaka Marriott Miyako Hotel. The panoramic views from the hotel are absolutely breathtaking, especially at sunrise and sunset. The atmosphere throughout the hotel is calm, elegant, and welcoming — perfect for both relaxation and leisure. The staff were incredibly kind, attentive, and always ready to assist with a smile. The location is unbeatable, with direct access to public transportation, shopping centers, and a wide range of restaurants just steps away. Breakfast was one of the highlights — a generous and diverse selection of hot and cold dishes, freshly prepared and beautifully presented. Overall, this hotel exceeded my expectations in every way. I highly recommend it for anyone visiting Osaka, whether for business or vacation. I would definitely stay here again!

My home away from home in Osaka. |I've been staying here for the last 12 years since it opened. I love this hotel- everything's great. Beautiful and large rooms, good service, and a fantastic location. Tennoji is convenient, lively, and fun, yet not nearly as crazy as Namba and Osaka Station area. I grew up in Osaka and know the city intimately and Tennoji is my favorite.

As a well travelled person who has been fortunate to stay in some of the world’s finest hotels I feel it is an absolute necessity to write this review. This was one of the worst five star hotels I have ever stayed in. Whilst it has potential there is so much wrong in terms of service (the GM needs to get a grip). You cannot charge premium rates just because you are in a tall building with views. Sort out your arrival point and lobby with its odd additions of function room chairs and screens to hide suit cases, all lacking in class and style, The check-in was appalling. It took us nearly an hour to get a room with enough beds to accommodate my family of four. When we did get our room my 6 year old daughter soon discovered dirty underwear under her bed presumably from a previous gentlemen guest. Don’t expect to rely on evening recommendations from the concierge as we were told he finished at 7.30pm. The main restaurant is advertised as open to 10pm (on website) but closed at 9.30 so after a long day at world expo we had nowhere to eat as the bar does not allow kids, we were told to use room service but that has no kids options. If you’ve booked exec floor with lounge access be warned as they are not allowed access after 5.30pm, a restriction that needs to be made clearer at time of booking (albeit we did use a third party, Booking.com). The only highlight was the restaurant manger in the main restaurant ‘Live Kitchen COOKA’, He was someone understood whats needed for good five star service.

The Osaka Marriott Miyako Hotel is located in a stunning building—Japan’s tallest tower—and the views are undoubtedly impressive. The hotel itself is visually beautiful, especially in the common areas. Unfortunately, the experience didn’t live up to the 5-star reputation. The rooms felt dated, and the carpet had a noticeable musty smell that hit you like a wall every time you walked in. It was disappointing given the price point and brand expectations. Service throughout the hotel was lacking. Check-out was surprisingly tedious, with the front desk struggling to add my stay to my Bonvoy account—something that should be routine at this level of hotel. We tried the breakfast once but didn’t return. Staff weren’t attentive, and plates piled up on our table with no one checking in. Again, not what you’d expect from a top-tier property. That said, the top-floor restaurant was a highlight of our stay. We had both the teppanyaki and sushi omakase—both were exceptional and among the best meals we had in Japan. However, small details still fell short: no Grey Goose or standard premium drink options, which felt like an oversight at a restaurant aiming for fine dining. One major plus: the location is extremely convenient. The hotel is directly connected to the subway station, which made getting around Osaka easy and efficient. Overall, beautiful hotel with unreal views and great potential—but the execution and service left a lot to be desired. I wouldn’t return. Follow @frxnfltz on TikTok and instagram for more recommendations and reviews.

I’m at the front desk, and take everyone 30+ minutes in a hot hot hall for checking in!!!! Definitely one of the Worst Marriott I ever stayed! =—- Update: they did apologize for the long wait with giving me the club lounge access. And after two days of visits, this hotel does have a superb location (so easy to subway without walking outside)! So new rating!