Osaka Marriott Miyako Hotel

This hotel offers the best hospitality and guest services i have ever experienced. We lost our wallet and they checked everything and even helped us all the way when we went to the police where it was! Big thank you to Elsa and Hazuki that was fast and effective in such a stressful moment for us. Not only with the issue of a lost wallet the service they provide even before getting to the hotel is amazing, with detailed answers to our questions and assistance with booking restaurants. The rooms are beautiful, with a stunning view. The area is highly underrated. Housekeeping is amazing. All in all, i will always choose this hotel for our future visits in Osaka!

Tallest Marriot I've ever stayed out. I had not idea this was the tallest building in Osaka which is a plus. Did not had time to go up to the 60th floor but it's free for the guess at the Marriot. View was fantastic. Bed felt great. Separate toilet and shower / bath was a nice touch if your staying with another person. All the basic needs are in the room. Only one thing to point out is the TV. I think it's time to get rid of those flat TVs from the 2000s. Didn't bother me too much as a I carry HDMI cord to connect toy laptop. Otherwise location is good as there is a supermarket at B2. Get everything you need there or the surrounding malls. Front Desk was pretty good. I had a trainee(I noticed on her name tag) check me in and she was professional and easygoing. Including the ladies that guide you from the elevator entrance to the front desk. Also had a few drink at the bar around 10 PM. I think bartender I had was also a trainee bartender. Professional and cheerful. I did notice managers are not as positive or cheerful. It's easy to spot who they are. But All around good vibes. I enjoyed my stay. I will come back soon

We stayed at Marriott miyako for two days. It is an exceptional in every category. Excellent staff, very clean room, close to subway and JR. The club lounge is also fantastic, offering a wide variety of drinks and snacks for the tea time and happy hours. My titanium status is recognized, getting an upgrade to a room at high floor with an excellent view of Osaka. We received a free breakfast for two for one day in the restaurant. We ate in the lounge for the other day. The food quality and choices are excellent.

Come for the View, Run from the Crew We enjoyed a spectacular view from Room 4509, and the room itself is well-appointed and luxurious. A sliding wall reveals either the sink and counter or the bath and shower, allowing you to enjoy the view while washing up. The building itself is impressive. Unfortunately, it is wasted by hotel management and staff—utterly clueless at the art of five-star service. This became apparent at check-in, when staff could not locate our reservation. We retrieved our receipt to resolve that, but the episode foreshadowed the mechanized way this property is run. When something falls outside pre-training, the staff short-circuits. The biggest disappointment was breakfast. The restaurant, Cooka, looks more like a cafeteria than a five-star dining room. It appears designed to emphasize the view, but views from guest rooms are better. A wiser choice would have been to create a pleasant atmosphere with soothing decor, privacy, and comfortable seating. Instead, automated carts rolled past with mountains of dirty dishes from guests determined to get their money’s worth. Just what every five-star diner wants to see. Even that was tolerable. What wasn’t tolerable was being told no after asking the staff member at the egg station for a poached egg to put on rice. She said only the pre-set list of egg options was possible and pointed to the paper I’d already seen at my table. A robotically limited menu in a five-star kitchen betrays a bias toward group tours and non-discerning guests. Worse, the menu included a poached egg with sauce—but removing the sauce was apparently impossible. The manager eventually brought the poached egg. Fine, but that wasn’t the point. A five-star hotel should understand that every staff member’s real job is not enforcing procedure, but making guests happy. After complaining, we were upgraded to the club lounge for breakfast the next day. It was even worse. The same food in a smaller space, managed by the most oblivious staff member yet. Despite the upgrade, he saw our original breakfast tickets, cold-shouldered my wife, nearly spit “That’s Cooka,” and tossed the tickets back before a subordinate corrected him. His demeanor flipped instantly. “Welcome!” he trumpeted through a plastic smile. We skipped the lounge and went to a nearby McDonald’s. That’s where this supposedly five-star establishment lands you. This is not a genuine Marriott. It’s a licensed franchise run by Kintetsu, embodying the worst version of Japanese hospitality: pre-trained bots who don’t think. Procedures are memorized perfectly, but even minor deviations are impossible. Marriott should examine how its name is being tarnished here. This building deserves a bona fide five-star team. Until it gets one, minimize staff interaction and enjoy the view privately. We won’t be back. Osaka has many hotels with views. Few manage to squander them quite so efficiently. Come for the view, run from the crew.

We booked two rooms for a family trip, and the experience was inconsistent. One room was missing welcome amenities and pajamas that were provided in the other room. When I contacted the front desk about this, communication in English was difficult, which made resolving the issue frustrating. While the view was very nice and the room itself was comfortable, the overall stay did not feel as consistent or reliable as expected from a Marriott property.

It’s our 2nd time stayed in this hotel. We stayed in the Premier Corner Room, #5123. The view was absolutely stunning, and the room itself was spacious, comfortable, and beautifully appointed. The Club Lounge is generous in size, though the food selection felt somewhat limited. We had breakfast at Cooka restaurant on the 19th floor each morning – the food was delicious and nicely presented. Overall, we had a wonderful and very enjoyable stay. Highly recommended !

We upgraded to AE platinum card just to want to have a better experience with my wife anniversary. Just because we used points to redeem the room, they is no BENEFITS at all. We used more than half an hour to explain that we didn't booked through Expedia, we used Amex points. Therefore no benefit at all except you use money directly book from their website. We don't recommend unless you pay by cash or card. Over all service is great except for the manager and supervisor. They are too straight and rude. I choose them because we were exactly visited them 10 years ago.

I came back to the Osaka Marriott Miyako this November after a previous visit in April 2024, and while it was still a decent experience, there has been a visible reduction in the value offered: 1. For elite members, while the Lounge is still amazing, they have now reverted to breakfast in the lounge versus at the restaurant- that said, selection is still pretty decent in the lounge and they do blow the Marriott Nagoya out of the water when it comes to food quality and selection. Bonus points for including an omelette station as part of the lounge breakfast. 2. You now only get 1 set of tickets per stay for the Abeno Harukas observatory - while this is still super generous, it was nice in the previous stay when we had 2 sets so we could go in during the day for one visit, and the night for another. That said, with the views you’d get from the room, you’re not missing out on that much. Other than that, the property is still absolutely gorgeous, despite being about 10 years old now, the furnishings, and the interior decor is still stylish, and kept in excellent condition. I also appreciate the attention to detail that the staff present, and I appreciate the welcome amenities that they have consistently been able to provide each time that I’ve come here despite only being a titanium elite. One point of feedback is that they really ought to update their TV’s- they aren’t smart TV’s so you will need to hook up a laptop via the HDMI Port for streaming- given the rather awkward lack of space to place a table next to the TV in a standard guest room, I wasn’t able to actually do this, and cannot confirm whether Miyako has actually enabled this function for guests.

This is an incredible building over 300 meters tall with amazing views! Pay a little extra to go up to the very top deck where the helipad is. Next time in town I'm staying at this Marriott hotel. I love Osaka!

What can I say? The service at this hotel blew me away. I prefer to stay in a Japanese hotel for the amenities and toilet comfort but this Marriott was incredible. Bedding was super comfy. The turndown service was great. They provide pjs for you which they will wash for you. Slippers, bathrobe, umbrella, every toiletry you may need. Toothbrush, hairbrush, bath salts, mouthwash, razor, vanity kit. The lounge area provided an amazing breakfast, afternoon snacks and night time happy hour. I loved the grape juice from the vineyard and the apple juice mixed with their delicious ginger ale. The jello with sakura and cherries was my favorite night time snack. I didn't get one every night but i will never forget the service provided by the wonderful staff. I will also miss the wet towels with every meal. The observatory on the 16th floor takes you to the 60th floor. Although our room was already on 53 it was worth the trip up there to get the 360 degree view. The steakhouse was also a great experience.

Pros: * One of the nicest Club Lounge in Osaka/Kansai area (full breakfast/afternoon tea/cocktail hours - almost full dinner) * Convenient location/access to public transportation - good base for touring Osaka * Japanese style bath * Pajamas provided * Complimentary voucher for Harukas 300 Observation Deck provided to hotel guests Cons: * No spa (Jacuzzi/Sauna) * No swimming pool

If you can afford even a one night stay at this hotel, do it!!! It's worth every dime! The incredible view you get even from a standard room is like no other in Japan. The window is from floor to ceiling and you pretty much see the unless horizon of Osaka right from your bed. Waking up to this view was such an amazing experience that will last in my memory for a lifetime. From the minute you checked into the hotel the staff members give you VIP service. The lobby area was very modern and chic and that gave the first impression of what our room must feel like on the inside. I loved the spacious room and bathroom that came with a separate deep bathtub and shower area with a bench. The bath salt was very relaxing and smelled wonderful. The beds were comfortable and a pillow firm this was just right for me. It was nice to sleep in their soft pajamas and wake up to the smell of Nespresso coffee. There was so much to see and do in Osaka but one of my favorite part of this trip was the hotel and its amazing view. Conveniently located across the street from the subway, it was nice to travel back-and-forth from Kyoto and other cities. There's a huge department store right below this hotel that's more on the high-end luxury brand. If you need to eat around the area there are tons of restaurants and cafés to pick and choose from. The stores located in the same building as the subway has many cute shops and places to snack on before you get on the train. Dotonbori is only a short 15 min train ride. Kyoto is about an hour. We had a JR pass and made a day trip to Nara, Kyoto and Kobe while staying at this hotel in Osaka. Coming back to our room was very pleasant because we looked forward to our bath and relaxing with a can of beer while admiring the view! Highly recommend this hotel and splurging because it will be very worthwhile. You can check out my YouTube video and see what the room looks like! Missfoodaddict Vlog. https://youtu.be/zqq2oQSOA8Q Instagram: Missfoodaddict

(I have a lot to say so I apologize in advance if its not well structured) I stayed here for 4 nights which allowed me to really understand and appreciate the pros and cons of staying in this hotel. The staff is very welcoming to guests. I can speak a bit of Japanese.. with Osaka dialect at that so this contributed well with my stay. Staff is very respectful. The room attendants stop when they see you, take off their hats and bow 45 degrees.. thats too much I feel like the crown prince Akishino lol. The concierge staff are also very accomodating. Service desk when I called was obidient and prompt. I asked for extra towels I timed them and they took only less than 5 min (cant get that in any American hotel). They have an elevated garden which is my favorite. It is located on the 17th floor if I remember it correctly. It is soooo nice there. I dont have a pic here cuz I have a video so if you wanna see it go visit my Insta "Troujourspur". They also have an observatory where i got free passes but had no time to check it out. The room is really so intricately designed as though it covers all areas to make sure my stay is convenient. I want to highlight the nice view of Osaka being the 2nd tallest building in Japan. There is an air purifier to keep the air smelling clean and good. The bathtub is big and has a timed setting so the water will stop pouring after 10 min if unattended. The toilet of course has a bidet and is fully automated. They give you every amenities you could possibly need: razor, toothbrush, toothpaste, comb, hair drier, feminine kit, moisturizer, shampoo, conditioner, bath salt, bath gel, shower gel, shaving gel, etc.. The hotel is conveniently located above Tennoji Station where you can take the JR Harukas line to get to Kansai Airport. It is the highest level of the Abeno Harukas building where in the lower floors youll have 3 floors of restaurants to choose from and below that are shopping stores. Then if you find it too expensive there are adjacent malls such as Mio.. oh nvm thats more expensive LOL... I just go to Abeno Q Mall which is the building across as well where they have Daiso, Uniqlo, Bershka, Muji and the likes. There is also a Lawson and 7/11 next to this building their food is so good and Mosburger nearby as well.

Okay place. Nice newer rooms with great views. I think you will do much better at the Conrad in terms of staff and room finishes but honestly you cannot go wrong here as well.

What an amazing stay. Just checked out today and wish I was still there. Everyone who I encountered was so helpful and friendly. The hotel is beautiful and the rooms have floor to ceiling windows. The club lounge was very nice and had a variety of food and drink options. The gym had just enough equipment to get a good cardio and weight lifting workout done. The location was perfect. Train and subway stations within 600 feet and also a mall full of shops and restaurants. Also, just 3 train stops away is Dotombori. This area is popular for shopping and tons of restaurants where you can get some of Osaka's most popular dishes like Okonomiyaki and Takoyaki. We visited Nara Park and I believe that was about a 40 minute train ride.

Located right across Tenoji station, Marriott Miyako is perfected situated for your needs. As the tallest building in the city, you are able to find it from quite a distance away, making it easy to return home. The service is without peer, from the moment you step off the elevator, to each daily greeting (one female worker even remembered our names after taking us to our room and detailing the room features) and all the way to the end of our stay. Because the hotel is right above Abeno Harukas, you have excellent shopping just an elevator ride away. Located on B2 and 3 are the unrivaled food selections of Kintetsu... from awesome pastries and desserts, to the next level of foods both lunch and dinner options, to the next level of fresh fruits, veggies, meats, and seafood. With your hotel stay you also have a ticket to visit the observation deck on the top floor where you are treated to a 360 view of the city. it is crowded terribly at night so we suggested taking the escalator down twice to the open air section where they have a menu for casual eating as well as a bar. You are able to sit down under the stars. But the best part of this open air area is the projected animation on the central wall. It is also interactive so go right up to it and touch the wall... its rather addicting and enjoyable. We will definitely return as this hotel and their workers provided an unparalleled experience that enhanced our excellent experience in Osaka.

We loved staying here! We stayed here for three nights and everything from check in to check out was top notch perfect. They pay special attention to the little details and it shows. Here's some highlights: -THE VIEW (wow overlooking all of Osaka; tallest building in all of Japan....simply beautiful) -located across from the Tennoji station which takes you pretty much everywhere -THREE (3) LEVELS of restaurants to choose from and over 10 levels of high end shopping inside the hotel building -complimentary replenishments on snacks in our room -plenty of toiletries (loved the forest and rose bath salts) -sweet, friendly, welcoming service -the 19th floor lounge deserves its own review -for the westerners, the heated toilet will wash and dry your bum for free;-) -cool glass window bath so you don't miss out on the view and your lover doesn't miss out on their view either, if you know what I mean wink wink

Quite frankly, this might be the nicest hotel I have EVER stayed in . . . and that's saying ALOT!!! The view of the city from our room is incredible. (What view wouldn't be from the 49th floor?) We were able to get a room with two double beds (which was a necessity because of traveling with our 3 yr old twins). Of course, just a single bed is an option as well. Rooms were ultra contemporary and modern. Our girls were fascinated by the automated toilet which lifts the lid as you enter the room, flushes and closes as you leave. The hotel is located in the (sort of) heart of Osaka. This city is A LOT larger than I thought it would be. Since they are partners with Universal Osaka, you can buy the tickets at the hotel (versus the park). Same price, NO line!!! One day or two day passes available. Easy access to the subways and JR trains. FREE High speed WiFi. The hotel is actually located above a HUGE shopping mall (14 stories worth). The Marriott starts on the 19th floor. There's an observation deck on the 16th floor. However, I'm pretty sure the view from my room is much better, plus there's A/C. The observation deck does have some nice greenery, sitting areas, etc. Lobby, registration, concierge, etc. are on the 19th floor. Guest rooms go up to the 56th floor. There are two (I think) restaurants, a buffet on the 19th floor and one on the 57th. There is also a cafe, a dessert bar, a bar, spa, etc, etc.

This hotel easily made my list for top hotels I've stayed at and single-handedly renewed my interest in keeping up my Marriott Gold status. It's the tallest building in Japan, incredibly trained staff who always had a smile on their face, large and beautifully modern rooms, perfectly located near a train station + shopping centers, and an amazing club lounge with complimentary food and drinks. When I arrived, I was immediately greeted and escorted from the pre-lobby to the full hotel lobby (almost felt like R Kelly lyrics for a moment). Once I began the checkin process at the lobby, they noticed I was a Gold member and they immediately bring over another staff member to escort me to the ~50th floor to the Club Lounge so I can checkin there. The lounge there seemed like a more intimate setting to check in and it was a great peek to what exactly the lounge offered, which I made full use of at my stay there. I receive a complimentary room upgrade to one of the highest floors with a larger room and I was thankful for that as my views at night were breath-taking. The room itself was amazing. A comfy king bed, large bathroom with a standing shower and a jacuzzi (try the rose bath salts!), floor to ceiling windows that faced the city, and a speedy turndown service that always kept my room spotless. When I wasn't in the room or exploring the city, I found myself at the lounge way too often. They have a full service breakfast with an omelette bar, tea time offerings with small snacks, dinner with decent offerings (this is the only thing I skipped), and a cocktail hour with a great assortment of drinks. All for free? Sign me up. I'll definitely stay here again if I find myself in Osaka.

One of my favorite hotels in Japan, the Miyako is centrally located, and offers rooms with soaring views of Osaka. The main lobby is a grand room of marble and sky views, but it can get a bit crowded at the check-in desk. If you're a Marriott Gold member, walk down the corridor to the right of the main check in lines, and take the elevator up to the Marriott Gold lobby, where you can check-in in a quieter environment. The Marriott Gold lobby offers a free breakfast, a cocktail hour, and all-day snacks. The concierge was very helpful. I'd recommend upgrading to one of the larger rooms. We stayed in a Premium Corner room with a lovely view of the city, but it didn't feel huge due to an odd layout - the TV was mounted on wall basically in the center of the room. I'd imagine that the smaller rooms would feel cramped, while larger rooms may be a bit more comfortable.

Great view for the money you spend on the room. Service was great, as most Japanese businesses are! Highly recommend but expect to spend some money. If you stay at the hotel, you get free admission into the observatory.

Is there a trip to Osaka in your future? Well, if it is, may I highly recommend the Osaka Marriott Miyako Hotel. I stayed here for the three days I was in Osaka and I actually looked forward to returning to the hotel every day after a full day of sightseeing! The hotel is very clean, modern and first class. It is located very conveniently to Tennoji Train Station which is awesome. You actually go downstairs, out the elevators and into one of the entrances to the station. This also makes it very easy to find something to eat or to buy omiyage to take back with you. Most major train stations have huge shopping and eating places located underground and you wouldn't even notice them if you didn't know about them. I was starting to get spoiled having breakfast every morning at the restaurant located on the lobby level. They have a fabulous spread awaiting guests with great views of the city from just about every table. if you like Japanese breakfasts, this is your restaurant. Having freshly prepared Japanese cuisine mixed with Western breakfast fare can satisfy anyone. They had the best pastries here too, that with great attentive service was a nice way to start every day. Every evening when I returned to the room, it was impeccably made up and cleaned. Fresh linens and bedding made it such a relaxing experience. I also had an awesome view of parts of the city being on the 43rd floor. Whether you are planning on an extended stay or just for a few nights like me, I highly recommend this hotel to you. The employees are super nice and helpful. Our group had luggage to be forwarded on to another city and their bellman was a huge help. He arranged for the transfers, collected the fees and answered any questions we had. They will go out of their way to assist you and everyone greets you with a smile anywhere you are on the property. I know they genuinely value your business and I have no doubt in my mind I will stay there again on my next trip to Osaka. Solid Five ***** Stars!

This hotel is simply awesome! Located across the street from the Tennoji station in Osaka, access is conveniently located via elevators adjacent the station. This hotel is also directly upstairs of Kintetsu Abeno Harukas, a large upscale department store with several levels dedicated to ono foods - prepared and to go and to give as omiyage. The lobby of this hotel is located on the 19th floor. We were greeted by friendly staff who spoke English. Requests were fulfilled promptly (bottled water is provided for guests for the entire stay. I must've called for 20 bottles during our stay). Rooms are spacious and meticulously decorated. The bathrooms are sooo awesome, I plan on redesigning my bathroom at home after this hotel bath. Nothing bad to say about this hotel. Perfect location, service, facilities and friendly staff. Will definitely stay here again!

This Marriott is very grand with an affordable price. I stayed at the Ritz Carlton last December, and this just surpassed the Ritz as the ritziest in Osaka (the Ritz in Roppongi, Tokyo is nicer than the Osaka location). This hotel is practically brand new, being only opened for around 9 months. I was highly impressed from the moment I stepped into the lobby, which had an open air layout and surrounded by tall glass windows that provided an amazing backdrop. The lobby itself was on the 19th floor, although we were told we could check out on the 38th floor. We were given a pass to the observation desk, free of charge. Aside from this, they also personally delivered an array of treats and beverages after check-in. Gotta love Marriott's fantastic freebies and perks. The view from our unit is spectacular (51st floor, corner unit)! It has insane views from all corners, including the shower and bathroom. The room is spacious, could be 900-1000 sq ft in size? The decor and amenities are obviously very modern and contemporary since the hotel was newly built. If you're looking to stay at the nicest (or dare I say, best?) hotel in Osaka, this would be it!

One of the best hotels I've ever stayed in, especially not named Ritz Carlton. Service is friendly and officious and each person who works there is respectful and genuinely asks about you and your stay so far. And the bathroom... lord, the walk-in shower... is the perfect bathroom for singing. Seriously my mom and I spent twenty minutes writing down every detail we could see so she could build this for her dream home someday. It's incredible. You must experience this in your life. And the breakfast buffet is amazing! Fresh juice! Crepes and waffles! And a pho bar! #takemeback

One of the best hotels in Japan & maybe the world, the Marriott Miyako Hotel is an incredible offering that combines a stunning three-year old property and tremendous customer service. Located across from Osaka's Tennoji Station, this hotel is special, with a great atmosphere, an amazing lounge for Marriott Platinum members, and views that are unbelievable. Rooms are as good as you get, loaded with modern technology and amenities.

This was a really great hotel in Osaka. I'm not normally a Marriott fan but stayed here because the room rates were mid range and the deluxe rooms offered claims of good views. It did not disappoint. Our cab driver said it's the tallest building in Japan -might be. Either way it's an amazingly huge building with a train station in the bottom, massive department store, and of course the hotel. The rooms were really nice, wifi was fast, great bell service and check in. Generally what you would expect from a 5* hotel. Amazing value in my opinion.

Nice view, excellent room and high end stuff in the room. However, the staff likes to stop people all the times. Maybe they think we don't live there?! Or want to block random visitors? Kind of annoying. The air via AC in the room smells funny once it goes up to 24C! So keep it low at 20C. We stayed at 45F. Excellent view! And we gotta see the firework tonight from our room. Awesome!!!

Five big stars. The view from our 55th floor room was incredible, and the club lounge was phenomenal. There were bath salts in the room, great slippers, robes, etc. We didn't want to leave the hotel to go anywhere else. We got free admission to the 60th floor tourist observatory with our stay. A luxurious experience.

Ok ... the views are spectacular and the rooms are top-notch. However, when u try to get a glass of wine at the bar, they want to charge you a $15 "cover charge." It's the most ridiculous thing I've ever seen or heard of. I saw 3 people come and leave trying to get a drink. Meanwhile, the bar sat empty. So, in other words, they turned away at least $50 in sales while the bar sat completely empty. Ridiculous. Whoever runs this place should be fired.

Beautiful hotel. Great staff. The other clients is what o didn't like. If you're looking for a hotel which doesn't have Japanese clients, this place is for you. I would say the number of Chinese and Taiwanese who stay here is 75%. They are very rude and doesn't care for anyone else. They also have tours to the hotel. It's too bad the hotel can't curve that attitude.

Incredible hotel with service to match. Conveniently located by the Tennoji station, anything you could possibly want to eat/see is nearby. Highly recommend paying for the club access. Will definitely revisit.

We had an amazing stay at this hotel and there are only a few small things that I feel could have been improved on. We have an in depth review and photos of our room on our blog at randrwander if you want more information. We also included an awkward interaction with the staff if you are curious!

The best. Great hotel. Room was wonderful. Staff was friendly. Perfect executive lounge. Good could be better and staff could speak a little better English for an international business hotel. Overall it was perfect.