Mario
Google
Osana in Maadi used to be a reliable place for healthy food and a relaxed family atmosphere. Unfortunately, since reopening, both the service and food quality have clearly declined.
Prices have increased, but the quality no longer justifies them. By Cairo standards, it is now overpriced and underwhelming. There are better options in the CSA area in Maadi, and places like Ratios offer noticeably better food quality.
The biggest issue is the service. Even when the place is nearly empty, simple orders can take up to an hour. Before the buzzer system was introduced, you at least knew your food would be ready within 10–15 minutes, even if you had to pick it up yourself. Now, the buzzer system seems to have slowed everything down. There is no sense of urgency, and it feels like orders are prepared at a very relaxed pace.
When the food is finally ready to be collected, it is sometimes already cold, suggesting it has been sitting for a while. This makes the overall experience even more disappointing.
Sadly, I can no longer recommend this place.