Osmow's Shawarma

I had a great experience at Osmow’s! I want to give a special shoutout to Jixie, who was very accommodating and friendly. She made sure my order was perfect and served it with a smile. Her excellent customer service really made my visit enjoyable. Thank you, Jixie, for being so kind and professional — people like you make customers want to come back!

CONSISTENTLY GOOD! As someone who was visiting from out of province where we don't have Osmow's, I usually keep an eye for this chain anytime I'm passing through Toronto and have a shawarma craving haha. This time I got the half and half chicken shawarma with Doritos on top. It's pretty good. Although, I think I'll stick to my usual order next time 😋

I don't know what happened. This place used to give good portions. I got chicken and beef on the rocks, ordered large for both, but I guess it's not worth spending extra bucks just because they don't fill up the container.

Came for a late night dinner and the food was amazing! The servers were great and I couldn’t ask for anything else. Amazing hot delicious food!

It was a 5 STAR EXPERIENCE from start to finish. Placing the order over the phone was easy and the pick up was seamless. The food was ready upon arrival and everything was packaged beautifully; we even received assistance to carry out the order to the car. That was TOP NOTCH CUSTOMER SERVICE!!!! I was shocked how perfectly everything was packed and clearly labeled; this helped so much!!!! The food was a HIT…..fresh, hot and DELICIOUS!!!! Our Team will definitely order again in the future!

I had a great experience at Osmos today! The cashier (jixie) was super friendly, polite, and efficient. They greeted me with a smile, helped me customize my order exactly how I wanted, and made the checkout process quick and easy. It’s always nice to see such great customer service

Update Feb 20, 2025 The manager reached out, took accountability, apologized and remade my order. The apology was very genuine and I went again couple weeks ago and today and the staff were kind and food was good. I ordered Osmows for the first time on door dash and it asked me what spice level I wanted and I chose hot (check photos attached). It doesn’t say anything about the portion of spice only the level so one would assume the spice level would be high and they would put a small portion over the food but they poured soo much I couldn’t even taste the Philly sauce or rice. Door dash couldn’t help me so I ended up going to the location and they were rude and arguing saying I should know that it’s 3 lines of hot sauce which they definitely put more than 3 lines. I asked if they could just remake cause I’m a new customer and they refused. I asked for a manager and they refused. Horrible customer service/accountability and I’m never ordering again. So disappointed.

I had the chicken shawarma wrap, and it was absolutely amazing! The wrap was fresh, juicy, and packed with flavor. The garlic sauce was perfect, and the portion size was generous. The staff were friendly and quick with the service. One of the best shawarmas I’ve had in Toronto — highly recommend this Osmow’s location!