Rebecca A.
Yelp
Super upsetting to have to write this review, because I thought this restaurant was great when it first opened.
I reserved their back room for my boyfriends birthday. I agreed to pay $2100 for a pre set buffet style menu (including all food & drink, gratuity, etc).
I was charged $500 for a deposit, and was told this would be put towards the overall bill.
We arrived at the location, enjoyed our evening, then left. I thought everything was okay, until Morgan, the event manager told me a couple days later that there was "damage," and missing items. I had no clue what she was talking about until she emailed me saying "a chair leg broke, and a candle was missing."
They said I owed $171 to replace the " missing candle" and brown chair leg.
I never saw a chair leg break, so I asked all of my guests what happened. One of them said my 100lb girlfriend sat down on one of their chairs, and the leg immediately broke. Morgan watched the whole incident, whisked the chair away immediately and apologized. (I did not witness this)
Morgan then turned around--knowing that I was not aware of the incident, and tried to charge me $171 for something that was the restaurants fault. If their chair couldn't safely support a 100lb individual, then they have unsafe
chairs.
Additionally, she tried to say that one of my guests "took" a supposed missing candle. As if someone would steal a candle from my group. We were a happy mature group of 33 year olds--not teenagers that would ever think to steal candles from a restaurant.
I couldn't believe that Morgan would try to take advantage of me and the situation and charge me for something that was SO clearly not our fault.
I also noticed on the "final bill" they changed multiple line items, charging me way extra than the initial bill.
They also never attributed my $500 into the final bill, over charging me $500.
I then requested that they remove the $340 gratuity due to how upsetting and wrong it was that they tried to monetarily take advantage of me in multiple ways.
My emails went ignored by Morgan and Elizabeth, I'm am having to go through my credit card company to deal with this. I will never go back to this restaurant, nor will any of my local friends. Shame on Morgan for taking advantage of good local patrons.