Ostria Resort & Spa , Crêtes

The rooms were extremely comfortable with everything needed for our stay. ||The hotel was very well thought out with quiet areas away from the nosier entertainment area along with an adult bar and pool where you could enjoy the surroundings and relax. ||The beach and sea were very pleasant with beautiful clear sea. ||When we first stepped inside the hotel it felt calm and relaxing.|||The location was on the whole good although quite a drive from the airport and Heraklion. However for this holiday that was fine as it was more about relaxing and releasing stress.||The spa facilities were excellent.

My boyfriend and I stayed here in September this year and were impressed with the overall experience. The hotel was very clean and well maintained. There were various evening events such as the Cretan night and the Gala. There was a variety of places to eat from snack bars, the beach restaurant but our favourite was the village and restaurant area. The manager there Konstantinos was always on hand to greet everybody and ensure we had a pleasant and enjoyable evening. Giving advice on the food and drinks. Under his watchful eye and encouragement the restaurant staff were very efficient and friendly. All in all we had a very pleasant experience and look forward to visiting again in the future.

Me and my partner stayed at the hotel the first week of September. We arrived at the hotel around 2:30am, the staff at reception were very helpful and had food set up in the buffet for our arrival. We got taken by a kart to our room and showed around the resort and given lots of information by the driver.|The room itself was beautiful and spacious and there was plenty of storage. It got cleaned every day and fresh bottles of water was put in the fridge every day. |There was plenty of loungers by the pool and the sea and everywhere got the sun did not matter where you sat. The beach was stony but there was wooden walk ways. At the beach there was a section for water sports and swimming. Me and my partner did an inflatable which cost us €25 each. |There was multiple activities provided by the entertainment team daily for example aqua bikes, aqua gym and lots of ball games. The entertainment team spoke multiple languages such as French, Spanish and English.|Each night had a dress code for example white night, flowers, elegant. We enjoyed the themed nights since there was always entertainment on. However the gala night was confusing since we was not aware the buffet was not open and we had to go to another area of the resort to have a set menu which we was not a fan off and the food did not come at once. We felt it was unorganised.|The resort is mainly French speaking however everyone makes an effort to speak English and start conversations in English. |The day before we left we asked for late checkout since we had a late flight. This cost us €80 which we thought was good.|The food was amazing and there was plenty of choice and different food every night. The drinks were delicious as well and the bar staff were great.|We thoroughly enjoyed our stay here and will be back :)

The hotel itself was very nice — clean, comfortable, and in a great location. However, we did feel that English guests weren’t treated as warmly as others. As a young couple, we sometimes felt we were dismissed or not taken as seriously, which was a shame. Some staff also came across as a bit rude or uninterested when we tried to communicate, and we noticed we weren’t kept as up to date on activities or events as other guests seemed to be.||On a positive note, the crepe ladies were absolutely lovely — always friendly, smiling, and happy to help. They really stood out and made a big difference to our experience.

With mixed feelings the hotel not fully met my 5-star expectations though the potential is definitely there. It is a lovely designed place, nice people, good vibe and excellent food. Main issues: -> some superior rooms desperatley need a renovation as this one has mould on the wall in the bathroom -> restaurant garden starts literally 1.5 meter from my doors generating late hours noise that can well prevent from sleeping -> speaking many languages fluently I still had some issues to align with animation team oriented foremost towards french speaking guests and not always inclusive -> some hours (17-19:30) there is literally no food available despite all in option and due to location in the middle of no where going outside is also not super easy so when you actually happen to return from excursion around that time you would need to wait even for a snack -> I'm not sure if number of umbrellas and beach loungers is fully sufficient in peak season outside of adults only areas and private pools.

The resort was lovely, staff were very accommodating and friendly. The food was amazing every day, the all inclusive cocktails were lovely too. The spa was beautiful! A great week spent relaxing and enjoying every minute. I also loved all the cats and kittens, they were so friendly

This is a very nice resort. Spotlessly clean, lovely rooms, good food, great watersports, and (except one) fantastic staff. I would have given a 5 star rating, however, the one complaint about a member of staff, was not followed up, and no one contacted me to resolve the serious nature of the complaint. It very much spoilt the experience, and left a bad memory of the resort

Holidays at Ostria We were expecting a truly great holiday, with well-thought-out details, but we were a bit disappointed. I’m honestly shocked that all the reviews are so positive – that’s actually the reason why we decided to pay such a price (and the price is definitely not low). Starting with the main downside: the hotel is geared almost entirely towards French tourists. At some point we were wondering whether we were in Greece or in France. I understand that most guests can come from one country, but this was simply too much. The evening shows and animations were conducted mainly in French instead of English, which is the basic language for the majority of countries. I think this is a serious drawback. Another minus – the food. Reviews were full of praise about variety and quality, but in reality it was literally the same every day for 7 days. For a 5-star hotel, that’s rather strange. The only plus was the food served by the pool, although sometimes there was nothing left if you came at the wrong time. Another issue is the poor organization of evening entertainment. You built a large hotel, you invite many tourists, and then you try to host events for so many people in such a tiny space by the pool or on the beach. Instead of keeping the beach restaurants as paid dining venues, it would have been much better to use that space for events. Because when there was a beach party, with just a handful of chairs and a dancefloor for 3 people, where were the rest supposed to go? Back to their rooms. In my opinion, most of the events were poorly managed and lacked creativity. A lot more could have been done, but unfortunately it didn’t work out. Although dancing crew is amazing!! I’m not a picky person, but when paying this much, I expected a bit more from such a hotel. Another major downside is that the hotel staff do nothing about people rushing out at 6 AM to reserve sunbeds with towels. I would expect the staff to remove those towels instead of allowing this behavior. As for the room and cleanliness – the room was quite small, but a plus for having air conditioning. When it comes to cleaning, I thought the staff would at least mop the floor, which was dirty with sand and shoe marks that spread around the room. We had a leaking pipe under the sink and no hot water for quite a while. A plus though – once reported, the issue was fixed quickly. It is a beautiful hotel, no doubt about that, but we expected more, and I’m very surprised at the abundance of only positive reviews – which feels quite suspicious after having stayed there.