Oswego Hotel

We stayed in Oswego hotel for two nights. The location is lovely and very close to downtown and the Harbour of the city. As we arrived, we had a issue with our room which was handled in an outstanding professional manner from every member of the staff. We felt very warm welcomed throughout our whole stay. The room with kitchen was equipped with everything you need (oven, stove, pan, pot, coffee machine, fridge etc.). The room was very clean and the bed was comfy. We would highly recommend to stay in this hotel and are thrilled coming back if we plan visiting Victoria again.

Fabulous serviced apartments in a great location near to the harbour, town centre and a short walk to James beach, where we spotted some otters.|The staff were very obliging, the appartent had all the necessary appliances, and the beds were very comfy, especially the fluffy pillows. |We were on the 6th floor and the views were amazing. |Would recommend.

We were blown away by the quality of our accommodation and the facilities. Spotless. High speed WiFi. Tv in bedroom and living room. Kitchen fully equipped with dishwasher. Bathroom walk in shower as well as tub. Great cosmetic stuff in bathroom. Location quiet residential street two minutes from waterfront

Well situated, a quick 15 minute walk to Downtown Victoria, but on a quiet residential street. I had their smallest suite, but it was still plenty big enough. ||I arrived very early around 10:30 am, but was able to check in as my room was ready - this was so helpful! So many larger hotels wont do this, but it meant that instead of just storing my luggage I could start my stay right away. The guys on reception were so friendly and helpful.||I would definitely stay here again if I was in the area, its a really classy, modern place with a great vibe.

We stayed in the 2 bedroom suite and it was perfect. The staff were all super helpful and friendly. We had our own little patio garden and high vaulted ceilings. We had a full kitchen, which unfortunately we did not use but it was well stocked with pot/pans, utensils, and plates/cups. It was nice to have 2 full bathrooms. The room was super clean and beds very comfortable. The only comment, which is not negative, is that the water temperature in the ensuite shower was hard to adjust. It took me a bit of time to figure it out as usually as you turn a single handle faucet, the more you turn it the hotter it gets but for the this one you only need to turn it a bit and wait for hot water to come. I made the mistake of turning it all the way and waiting but the water got colder. I would definitely stay there again!

Amazing experience all around. We have stayed at all of the hotels in DT Victoria. The Oswego Hotel is head and shoulders above the rest. The staff, room and amenities. |The Agier Room is perfect. The evening server was very friendly and made perfect drinks. The Duck Fat Old Fashion highly recommend. |To top it off our breakfast was incredible. Our server was perfect. So friendly and a great attitude. The best way to start our day! Couldn’t recommend it more.

The attention to detail and to make one’s overall experience restful was outstanding. Pleasant room with great view and comfortable bedding. Fully equipped kitchenette which included a dishwasher! Very clean and spotless room and hotel. Friendly and helpful staff. Great quiet and safe location within walking distance of sights. Restaurant was good serving wholesome food and even had a happy hour and entertainment on some nights

phenomenal experience at this amazing hotel. All the staff were so sweet and amazing. The indian front desk consoled us in the middle of the night at 4am when we thought the hotel was ******* (it wasn’t’t it’s just us). The hotel offered free gummy bears in the lobby, and when we asked for more, they gave us a whole bag!!! (1 kg, selling for 13 bucks on amazon) The gummies are also such good quality they melt right in my mouth when you put them in. The amenities are so chic and high quality i could eat a child. (my friend typed this idk what she meant) The kitchen equipment is also quite well. The staff also helped us scared a ghost away, we slept like a baby the second night after bathing in the tub. no ac was a bunmer tho.🤞🤞😩😩

A great gem of a hotel conveniently placed in the downtown area. We stayed at the Oswego for two nights. Upon our arrival, we were pleased to find out that our room had been upgraded for free to better accommodate our dog. The hotel is very welcoming to dogs, and provided a personalized welcome package. The room itself was even better than what we had expected. We stayed on the penthouse floor, and the panoramic view of the city was stunning. Our large patio was well-furnished. We were pleasantly surprised to find that the kitchen came fully stocked, allowing for an experience similar to home. The suite was modernly decorated, with comfortable beds. There was plenty of room, and the suite could have easily accommodated a large family. The staff were very friendly and knowledgeable, going above and beyond to make our experience a great one. They were happy to provide their own recommendations for local restaurants, some of which we tried and were very pleased with. We had no issue getting extra toiletries and other supplies when requested. The location of the hotel was very convenient. Being moments away from the harbour, we were able to walk to many businesses and explore central downtown rather than having to drive. Overall, we had an excellent experience at the Oswego. We'll be sure to stay here the next time we visit Victoria.

UPDATE: After a super uncomfortable night we were able to move to another room. Autumn, the guest services manager went above and beyond to ensure the rest of our stay was perfect. BEWARE of room 305. You couldn't pay me to stay at this hotel again. I've never had a worse experience at a hotel in my life. They will give you a room where the door to the outside does not open. The room is too hot to even be able to comfortably use the washroom. When we spoke with the front desk they told us that there was nothing that could be done about the door and there were no other rooms available. When we asked for more fans they gave us two broken fans. They offered to comp our parking which isn't even in the same arena of beginning to make this up.

The Oswego is a lovely boutique hotel, perfectly located near the ferries and walking distance to shops, cafes and venues. The rooms are exceptionally nice and spacious with views (some with balconies) galore. We were there for three nights. Check in couldn't be any easier - although there were no luggage carts to be found. A few rides up and down the elevator to/from the parking garage.... BUT, the comfort level of the room makes up for it. Room service did a great job for our "brunch," and the food was perfectly done! I had the gravlax on an everything bagel. WOW! Loved it! And, FYI, if you drink coffee in the morning, you're going to LOVE the coffee they have in the rooms. We got to enjoy a "Jazz Night" down in the 500 restaurant-lounge. We were told reservations were required (fair warning), but got lucky to find a couple seats in the lounge area. They should make more available. The show, with the colorfully-talented Edie DaPonte, was both entertaining and ... well, GREAT! We got to do another brunch in the 500. I had the "breakfast sandwich." Excellent! The brioche bun was so fresh and toasted perfectly while the egg and generous bacon portion were delicious. The staff is friendly and efficient. My one (marginal) complaint would be the bedding. While everyone would think an über-soft bed and pillow would seem "luxurious," it is tough to sleep on without a sore back or neck. All-in-all, though, we would love to come back to the Oswego if we're ever in Victoria again. It's a great place.

Oswego is a nice hotel with clean, well appointed rooms and friendly staff. I was pleasantly surprised to see our room even had a full kitchen. The accommodations would certainly pass as a business Hotel. The bed, however, was extremely firm. It was difficult for me to sleep on it. My husband even commented that it was the most firm bed he's ever slept on. Also, I got cold at night because there was only a sheet and thin comforter on the bed. The couch looked nice, but It wasn't terribly comfortable either. The restaurant was okay. It was clean. The service was friendly and prompt. We always felt welcomed here because of the prompt service. The Thai chicken wings were tasty and worth going back for again. In fact, we did go back a couple times for it. However, the restaurant/bar closed super early. It was shut down by 10pm I believe. On a summer weekend, I would expect them to be open later than that. After a long day/evening of doing tours we were looking forward to unwinding in the late evening at the nice bar. No such luck. Overall it's a nice hotel, not amazing but not horrible either. We would consider staying here again but would definitely look for other options. Solid three star.

Location is great with easy access to ferry and town. Would certainly stay here again. Booked a package through Clipper Vacations from Seattle but did my homework prior and liked the reviews and location of Oswego. I was not disappointed. All rooms feature a kitchenette which is a plus if for nothing else, free coffee. I like orange juice in the AM instead so the small refrigerator was great. Although there were pots and pans, we did not cook. The electric kettle was nice. Our goal was to sight see and not hang in the room so for the two of us, the Studio was perfect. The living space was small but with the Murphy bed folded into the wall, you could move around more. No AC but separate, electric radiators in den af very large bath with both tub and shower. Nice, bright tile work. No ATM on site Free Wi-Fi Parking only $10/day The bar/restaurant features live music and while we did not eat, we did sit at the bar enjoying the Thursday wine special at $5 glass for house wine. While I've had MUCH better wine, it was acceptable for $5. The rooms are clean, the staff courteous but the best part is the very hort walk from the ferry (less than 5min) and the proximity to town (8-10 min walk). The only major complaint I had was the hall way noise coming in from under the door. Next time I'll stuf a blanket there to block. The good news it there will be a next time at The Oswego.

We arrived ahead of schedule and they were able to check us in. Shortly after entering our room there was a knock on the door.. We we handed a small plate of cookies and a card wishing us Happy Anniversary. The suite is beautiful with lots of windows and cozy deck. The bathroom is nice with a large deep tub. The location is nice because it's tucked away in a residential community, but is within walking distance of lots of delicious food and entertainment options. If you're taking the Victorian Clipper from Seattle, it's super close to and easy to find.

We really enjoyed our family reunion at this wonderful hotel. Welcoming and attentive reception staff (Nathan!), efficient housekeeping, and a clean and well stocked apartment. We appreciated the spacious layout in our two bedroom premium apartment. Thanks for the great stay and bicycle parking!

I loved this little hotel. The view was excellent, the space was clean. It had a wonderful bathtub that I wish I had sunk in to and the fresh French Press coffee was divine. The bed was comfy enough and it was just a super sweet little modern set up that was in a perfect location to everything you might need. Appropriately priced and felt private. Terrific gem of a hotel.

The simplest definition of 'boutique hotel' is small, sophisticated and fashionable, offering unique décor and services. Yes, the Oswego Hotel falls into the small category if that means about 100 rooms, give or take. Sophisticated - no. The stove in my room was broken, and crammed next to the refrigerator so tight that the oven door hit the handle on the fridge when opening the oven. The desk leg was broken, the couch and side chair were stiff and uncomfortable, and the bed was a lumpy hard wreck with a sheet and a thin comforter. The weather was too cold for just the sheet and not cold enough for a comforter. There was no comfortable seating in the room. Fashionable - no. The furnishings in my room were old, worn and some on the verge of falling apart. I have seen better furniture at Walmart. The wall décor was boring and cliché. Not the décor I expected from the term "boutique hotel". Services - not even. My room was only 'refreshed' one time during my 7 night stay. I had used one of the provided robes, and dropped a bit of food on it, so I put it with the soiled towels to be removed with the used laundry. Upon returning to the room, I found the soiled robe had been re-hung and not removed. Apparently the 'refresher' decided I didn't need a clean robe. I also found that I was not provided toilet paper, or coffee and creamer as was in the room when I had arrived. I suppose I have a different definition of 'refreshed'. During my 7 night stay, the restaurant was open 3 of those nights. One of the most annoying experiences during my stay was the fact that they closed the restaurant on Saturday night to accommodate some sort of private party, denying the hotel guests any admittance to either the lounge area, bar area, or restaurant. The private party had live entertainment that could be heard up to the third floor from its' ground floor location. This total 'money-grab' and denial of expected services to hotel guests, as well as the annoying volume of music, was appalling. Oh, and by the way - make sure you read the fine print on all of the little 'signs' posted around the room. If you fail to wash your dishes before checking out, you may well be charged a $150 cleaning fee. And for heaven's sake, make sure you tell the front desk you want to pay $29 for a small bottle of their bathroom personal care products. I almost forgot - bring your earplugs, because the walls, floors and ceilings are not soundproof and you will hear everyone walking or talking in any of the adjoining accommodations.

A hidden gem located near the parliament building, the provincial museum and other amenities in Victoria. The staff are very friendly and attentive to the hotel guests. We had booked our mini vacation through BC Ferry Vacations and has booked a studio suite, to our surprise when we arrived at the Hotel we had been updated to a one bedroom suite. Our room was spacious and well laid out, bright with a small balcony. The room came with a fully stocked kitchen with cutlery, dishes, glassware, a coffee percolator and a french press and a dishwasher and flatscreen tvs in the bedroom and livingroom. Our room had a separate bathtub and shower, hair dryer and two bathrobes. If you decide to forgo having your towels and bed linens changed daily Hotel Oswego will give you a $5 voucher for each full day of your stay. They also provide separate recycling bins which other hotels sadly do not. We thoroughly enjoyed our stay and will definitely be back! Thanks to the staff at the Hotel Oswego who made our stay so pleasant.

Awesome hotel We for sure would stay here again. In fact we would like to maybe even buy here. Location was perfect. the little things matter. The associate at the desk asked why we were visiting, which I told them was my 20th anniversary with my wife. Later that day, the Manager had a plate of desserts with a note congratulating us on our 20th. It was very cool. If I had any qualms, I'd say, it would be nice to have had A/C built into the unit, instead of a portable unit, but I imagine that is because they don't need A/C often. Room was well stocked with all kitchen items, french press, some coffee and tea, etc. Felt very comfortable to stay here, even if we needed to stay for a week.

A little annoying check-in experience that made me think maybe they give lower-level rooms to Priceline guests. The hotel and the room showed its age in a few places but was otherwise clean and spacious and the secured parking lot ($15/night) and the location are wonderful.

First off I will say that the hotel is lovely, it's a great location and the staff was friendly. We especially loved the turn down service and the lovely mint water they left by the bed in the evening. The issue we has was that our room wasn't ready until an hour and a half after our scheduled check in time. I get that it was a busy weekend but I don't think it reasonable for us to have to wait that long. If we wanted to check out an hour and a half late, they would have charged us or declined our request. I don't know if we will go back.

I booked this hotel as a combo package from the Victoria Clipper, since I got a much better rate...around $80 per night for a studio suite. This' a nice modern boutique hotel, only 5 min walk from the Victoria Clipper drop off dock, and 10min walk to downtown Victoria. The lady at the front desk was friendly, and I opted to pay additional $22 CAD + tax for a one bedroom upgrade, which still beats the rate on Oswego's website. The decor of the room has a nice modern flare to it, there's no central AC in the room, since I guess the weather doesn't get hot enough. A nice full sized kitchen with granite counter top, the bathroom has a separate shower area, a big bath tub and a big granite marble top vanity. The only complains I have was the paint in the bathroom was peeling off around the shower area, and it took a while for the guest service personnel to pick up the phone, but once I made my request, they took cared of things promptly.

I stayed here yesterday and it was lovely. They were out of regular rooms, so I had a "premium suite" which was beautiful. The bathroom was huge and decorated well, even though the tiny problem of no place to put your washrag in the shower was daunting. It was super clean however. The kitchen and living room were huge. My bedroom was a little on the tiny side, in comparison to the rest of the suite. Almost like they realized, oh no! We need a place to put the bed! It had a wonderful view of the east of the city and water, and a lovely balcony. When you walk in, the lights are a blazin' and the soft music is going. They had a lovely turn down service with mint water and Belgium chocolate squares. The front desk staff are pleasant. There is a bar downstairs and a restaurant, but I didn't check that out. It is walkable from the ferries and is hidden from most everything, so that when you walk to it, you almost walk by. I would stay here again.

My boyfriend and I stayed here for 2 nights. Booked them through Expedia for a 1-bedroom suite. They were booked full and we ended up with a 2-bedroom suite instead when we checked in. Loved the full kitchen and the french press. I never had a french press before and it was a wonderful experience. The coffee is much better than any hotel coffee I've had. Also loved their green apple touch; I was a bit hungry and enjoyed the refreshing green apple from the front desk (and pleasantly surprised that there're more in the room). The decor was modern, clean and lovely. We had a small balcony but didn't have a chance to sit out there. The beds were very soft and comfortable. The rates are also comparable/ cheap to the other boutique hotels/ chain hotels/ bed and breakfasts in the area. Definitely a fan!

Won a free night's stay at Oswego Hotel last year and wanted to write my review on it. The hotel is located away from the Inner Harbour area of downtown Victoria. It's a quick walk to reach the harbor, and because of it's distance, the area is quiet which is nice. The staff that works there were super friendly and the green apples at the reception desk are just so darn cute. Loved the modern set up of our suite. I am a sucker for kitchens in hotel rooms, so I thought that was great. The suite was super roomy and the patio is great too, which we did use the next morning to eat our breakfasts :) We also had a gift card for O Bistro. The restaurant was quite small but the food did not disappoint. I loved my Tequila Sunrise cocktail and we both loved their housemade hummus + pita bread, and beef medallion. After the meal, a nice walk near the water is highly recommended! The bed was very comfy and we did manage to use the kitchen to make french toasts in the morning! I would definitely recommend this hotel to couples who would like a quiet time and families as the suites are quite large!

The Oswego is a short walk from the Blackball Ferry and restaurants. While it doesn't have a view of the harbor. It has a great view of the Victoria Pride Parade route. The staff very friendly and helpful. Nice lobby seating and outdoor seating in the summer. It has a small bar with food items. The rooms are chic and I loved that there was a separate tub and shower as I love baths and my husband doesn't have to wait for me to take a shower while I luxuriate. They are very GLBT friendly

Read the great reviews here, and they are all true! The 2-BR suite was very nice, and the room has a huge porch for my 6-yo to run around in! :) Very comfortable beds, elegant decor, a bottle of wine and a bowl of apples on the kitchen counter. Michael at the desk was very helpful and friendly. Walking distance to the Victoria Clipper dock and Coho Ferry. Too bad we could only stay for a night, but will definitely stay here again!

Moderately priced. Clean, well decorated hotel within short walking distance to some cute little tourist stops. The extra charge for parking $15 made the rate seem not as appealing. I guess that's typical to charge for parking in places such as this. The elevators were really slow and the room was a little on the hot, stuffy side. Some curtains or blackout shades would be really lovely. I don't think I got a wink of sleep for all the light shining in the window. Overall, it's a clean, well stocked hotel. I think I would stay elsewhere if I visit here again.

Good experience; pretty central location, parking while an added cost was easy to do yourself, and the rooms were clean and pretty nice. Rooms were pretty quiet and had a nice small balcony. There's a park nearby that had a couple homeless people that was a little disconcerting when you went by the first time, but everything was fine. Wood consider staying here again if I was in the area.

Nice boutique hotel. Reasonable price. Nicely appointed room and kitchen. Staff are very friendly and a great location. Bathroom was a nice surprise. Large with separate tub and shower. Well done

After spending my child's college fund for the three nights prior at a four star hotel in Vancouver that felt more like 2 1/2 stars, it was so refreshing to step into our room at the Oswego. I say 'room,' but it reminded me of an apartment I once lived in. It was so cute and well done--water was free--and the view was amazing, but inside of the room, it seemed all details were covered and I only wished we could stay longer. The bed was comfortable--my wife has a bad back and I heard no complaints so that's always good. The staff at the front were friendly and very helpful. The location was perfect, just a block off the harbor. If we come back and haven't won the lottery, I am sure we'll come back to the Oswego, and since we don't play the lottery, it's a given.

Stayed at this charming hotel one week ago. Our accomodation was a one bedroom suite with kitchen. Very modern and cozy. Bathroom was nice with separate shower and bath. Lots of space to move about. Easy walking distance to main attractions downtown, restaurants, the museum, the Empress Hotel, the ferry. Only 30 minutes drive to Butchart Garden.

This was a very beautiful hotel. Rooms were kept clean, staff was friendly, everything was very comfortable! This was also a great value hotel and close to the Clipper so that we did not have to walk too far. I have a few notes and recommendations: 1. There is no pool or hot tub here. 2. You can hear everything going on in the hallways, which is not a problem when you have quiet neighbors, as we did most of the time, but occasionally things got a little loud. 3. The wifi can be hit or miss and is a little slow at times. The log in screen sometimes wouldn't come up on my phone and this made it difficult to use. 4. A blanket would have been nice to have so that we could sit out on the balcony in the evening when it is a little cooler.

The fiance and I decided to go visit Victoria for a weekend getaway. We were unsure where to stay since this was our first time in Victoria and we did not rent a car so we decided on the Oswego hotel based on its convenient location which was just walking distance a few blocks away from the Blackball Ferry/Clipper terminal. Also, maybe a 15 minute walk from the rest of the inner harbor downtown area. The employees were very helpful and friendly. We stayed in a one bedroom studio suite which was very spacious, clean, and modern. We also had a great view of the Parliament building. The only downside is if you are not a fan of murphy beds. I didn't mind it since it was pretty comfortable for me but it definitely isn't your sealy posturepedic. The A/C was really loud and was one of those ones that are hanging from the window. The little kitchenette had various cooking utensils, pots, pans etc... which is very convenient if you are planning on a long stay here or if you want to cook your own meals. This hotel is located in a residential area so it is a pretty quiet location. If you do have a car they have parking for about $10 a day which isn't too bad but I feel like it should have been included with your hotel stay. Our stay here also had a voucher for I believe $25 at the restaurant downstairs O Bistro which I really enjoyed. I even got to use their gym which was convenient since they provided water and towels and was very clean. I definitely recommend this place for couples looking for a quiet place to relax and if I ever visit Victoria again I would not mind staying here.

My boyfriend and I are moving to Victoria in the fall, and we were in town for a little while to search for apartments. When I first saw pictures of this hotel I was really excited that it wasn't super expensive, and looked really nice. I almost booked a room at The Empress, and now I wish I had. When we got in, the lady at the front desk was really nice and helpful. The hotel room seemed beautiful. The Oswego, while very aesthetically pleasing, was a disappointment. It seems as though it's designed to make people think it's a luxury hotel, while it provides few amenities. The bed was the most disappointing of all, it was a murphy bed. My boyfriend has trouble sleeping as it is, but this bed made it literally impossible for him to sleep for 2 full nights. It was the most uncomfortable bed I've ever had to pay $120 for. Also, the hotel supplied this room with a 1L bottle of Aqua Panna, for $4. We were really thirsty when we got in and drank this bottle. A couple nights later, we had forgotten to pick up water on the way home from dinner, and were really thirsty. We ordered 3 bottles of water from room service, and they brought up 3 370ML bottles of Dasani, which they charged me $12 for. If all you care about in external appeal...this is the hotel for you! I will never stay here, or in any of the other hotels that this company owns, ever again!

Beautiful hotel, extremely convenient location to ferry/clipper terminal and quick walking distance to downtown area. FULL kitchen, as in stove, big fridge and dishwasher. Very friendly and helpful staff Downsides: the pullout couch (which I was subjected to, as I was its my parents) was horrible, as in i could feel every spring. Didn't think they still made sleeper sofas that way anymore, maybe they do in Canada. Also, no toiletries provided. Maybe if you call down for them, but lots of times I don't bring items because I expect they'll be there when I check in. Overall great stay, only a few minor complaints, would definitely recommend.

This hotel turned out to be just okay. Be aware, each room does not have air conditioning, so it can get rather hot during certain times of the year. My fiance and I did not even think to ask about air conditioning because it is such a common item in hotels around the world. Since the room did not have air conditioning, we had to open up the windows to get some fresh air circulating in the room. That made it just that....tolerable, but not completely comfortable. Also, our room faced Oswego St., and it got noisy at times when the windows were cracked open. Wake up Oswego Hotel Management, we are in the 21st century!!! If you expect your patrons to be comfortable, at least you should offer air conditioning. My fiance and I would not stay here again.

Two weeks ago we decided to take the Clipper from Seattle to Victoria thinking we may soon be running out of sunshine. We chose the Oswego as it is dog friendly and they offered a special "dogs stay free" for the month of September. Pretty awesome when you've got two little dogs that have to go everywhere with you. We did a simple overnight stay. Overall, I would say the Oswego is a great spot. Well situated a couple of blocks from the Victoria Clipper terminal and it's a quiet neighborhood. I agree that the rooms are well kept, clean and very user friendly with the kitchen suites. I have no complaints really about the room or atmosphere or location. What I was underwhelmed by was the attention to my dogs (or any dogs). If you're going to be dog-friendly and if you're going to advertise specials to accommodate dog guests then there should be more of an effort paid to attention to the animals. It would have been handy to have a dog bowl by the front door or somewhere convenient in the lobby for my little ones to take a sip. As well, no treats at the counter? Now... I don't have to feed my dog treats but to see them there would have meant you paid attention. I was disappointed that there wasn't instant attention given to the priority of the dogs and where we could take them close by (especially, as we arrived before 3:00) and what kind of accommodations might be near by i.e. doggy toy stores, doggy spas or doggy day-care. I felt getting this information was a bit like the old pulling of teeth. I'm also disappointed to find out I couldn't have my pooches with me on the really cool patio at the Oswego (or any outdoor restaurant space in Victoria). Apparently, as it is a food service area, they are not allowed. Someone ought to work on a loophole in that, especially if you have a hotel that accommodates dog guests. The desk clerks answer was to leave my dog outside. Ummm... no. I don't leave my dogs where they can get snatched up or out of my control. Overall... good place to place your head at night. A convenient bar for a night cap (as long as your night cap is before 10:00) and a good location. Next time we go.... we'll have to leave the babies behind.

Excellent hotel; Accommodating staff; great location; no billing drama. Great little market, the Red Barn, 2 blocks away. Liquor store 1 block away.

Had to think long and hard about this review and how many stars to give. Many positives - nice location, nicely renovated room. But the overall experience was not spectacular. The cafe/bar was closed the entire stay, the lobby and hallways dark and cramped, no information about amenities such as bike rentals or a fitness center which they do offer. But the biggest compliment of all is the unfriendly front desk manager and staff. In such a friendly city as Victoria, it is odd to get such a cold chill from the front desk staff. We had a minor issue with our reservation which was clearly not our fault and could have very easily been handled. However, they did not offer to assist or apologize. In fact, they made it into a much bigger problem for us than it should have been. This would never happen at a hotel with a staff trained to offer friendly, professional service. Major disappointment.

The staff is friendly and helpful and the rooms are nice to look at. They accept dogs and have kitchens or kitchenettes. This was august however and our room registered 38 degrees as it was southwest facing and the sun was brutal against the glass walls. We actually felt ill being in there. This is not an inexpensive hotel and the lack of a cooling system combined with the poor quality of the room amenities (like cheap linens and a horrible hard mattress) overrides the positive attributes. We stayed here two years ago in may and the temperature was fine in the room and the beds and linens were of better quality (or maybe due to the fact that we were in a larger suite.) if they want to continue to charge these prices they need to up their game.

Cute little Boutique hotel near the inner harbour and James Bay. Staff were friendly and the room was modern and spacious. The in suite kitchen had everything you need (even a dishwasher) to prepare a meal, even french pressed coffee for the mornings (best hotel coffee ever, by the way)! The bathroom was large with a separate tub and shower which I took advantage of. Booked 2 weeks in advance on Expedia and got a rate of $150/night - the rate was comparable if not cheaper than other 3 and 4 star properties in the area that weekend (big conference at UVic so many hotels had limited availability) so I feel we got a very good deal. Overall a great hotel, would definitely come back or recommend to friends.

We had a great visit! The modern rooms are very large and have a full kitchen. The bed was very comfortable! The location is fantastic and a short walk to everything. The staff was very friendly. We do not eat at the hotel as we were out and about through the day and evening. This hotel is very convenient to those who use "clipper vacations" and arrive by ferry. The hotel is literally one block away from the ferry terminal.

The rooms were clean. They had a/c, stoves and refrigerators. I'd stay there again. Not much for a gym- wasn't really there to workout. Location is close to the ferries, and the downtown strip.

Such a great place to stay while in Victoria. It is a nice modern hotel that is apartment style with full kitchens and it is within walking distance to everything downtown. I've stayed in both the studio and 1 bedroom suites and both are comfortable, clean and and have all the small cookware, silverware and small appliances you may need to make a simple meal. Great for when you want to eat in before going out to explore the city. If you have a pooch bring him/her a long as this hotel is dog friendly.

Clean, modern and friendly. We stayed here during a mini-vacation to Victoria. It's situated in a great location and we walked to mostly everything from the hotel. Service was great. Fresh fruit infused water was being served in the lobby with glassware. Always a nice touch. Our room was upgraded to a suite. Sweet! We had a private room while our daughter slept on the pullout sofa bed. The kitchen was adequately supplied with nice appliances. Had we been staying longer, it would have been an easy room to cook in and live in for an extended stay. Everything was clean and the teas that were provided were likely the highest end teas I've had from a hotel room. The french press was also a nice touch. Very much appreciated. Our suite was situated on the corner of the building and I oddly felt like people could see in our windows even though we were high above the ground level. Easy fix: pull the drapes. Our stay was very comfortable and the service was great!

Stayed 1 night in a 2 bedroom suite with 4 adults and 3 little kids. Hotel staff very friendly at checkin. A phone call came after we checked out the room and asked if everything was ok. It was a lot of room for 2 families. They set up a crib for our under 2 yr old, the other kids also had a good night sleep on the pullout couch. Nice kitchen too bad we didn't have enough time to prepare food in the room. Nice bathroom amenities as well with 2 bath robes in each bath room. Rooms were very clean and modern. We slept just fine on the beds. We had a very enjoyable stay, and saved money over reserving 2 hotel rooms.

I booked a 2-bedroom suite and took my family up to Victoria. We had a great time and loved our room. Since we visited in the fall the lack of A/C was not a problem. Our beds were comfortable, the kitchen and bath were great, and everything was nice and clean. The location is great too, and we enjoyed walking around the neighborhood. Because the windows were open at night there was a little street noise, but in general the neighborhood is quiet, and the fresh air is a worthwhile tradeoff. I would definitely stay here again!

I recently stayed here, chose this place because it was very highly rated on tripadvisor. Should have trusted Yelp reviews, much more accurate. It's not a terrible hotel but it's not that nice either. My shampoo in the bathroom came used, it was 1/3rd gone. Why on earth would the hotel recycle the toiletries, I do not know. I wrote a review on tripadvisor about this and to their credit the hotel manager wrote an response to it telling me to contact him but gave no insight on how to do that. So, I took that has a half-assed, "I want to look like I'm apologizing but I really do not give a shit" answer. Regardless, my stay was okay. It wasn't awesome: the used shampoo and lack of any other toiletries turned me off, the dishes around the kitchen were dirty, the walls are thin and you can hear your neighbors and the location isn't awful but certainly not nearly as central as other similar priced hotels. Next time, I'm staying at the Empress.

We stayed in a studio suite for a week while my husband was at a conference at UVic. The room was pleasant enough. The bathroom was large with a separate tub. The bed slept fine. Since the room was covered by my husband's job I cannot comment about the price. The hotel was an easy bus ride to the university and the staff was very helpful in getting him to the right stop. I loved being close to the harbor and downtown so I could walk around during the day while my husband was gone. The kitchenette was very nice and came fully stocked. We were able to walk down to a small grocery store and get a few things for breakfast. That was the good. Now the bad. Our room was very warm. We ran the portable ac nearly constantly and it didn't cool it down. We live in Boston in an old Victorian without central air so I thought it wouldn't bother me but it did. Definitely something to think about. It was about 60 outside so our room really should have been a lot cooler then it was. I had breakfast one morning at the OBistro. It took forever. I was not in any rush so it didn't bother me. I saw several people get up and go look for the server so they could pay. My husband and I also went down for night caps and dessert one evening. The entire dessert menu is gluten free. Which is great if that is what you are looking for however I really wanted something with gluten. I had a piece of the chocolate Gf cake. It was extremely dense and decent as far as Gf goes. Service was again extremely slow. The last thing is our room didn't get cleaned for two days! When I mentioned it to the front desk they quickly called to have it cleaned. Then called me back to tell me it wasn't cleaned because of the 'do not disturb' sign on the door. Granted that was on the door but I hung it on there after 4pm. I hadn't hung anything the second day. I was a little miffed with the attitude of 'its your fault the room didn't get cleaned'. All in all it was a decent stay. If we come back with our children it is possible that we could stay again simply because of the kitchens and the doggie policy.

The hotel as others have said is quite lovely. The rooms were very nice, newly redone I think. Loved the location for walking. Parking under hotel for extra 15 per night seems a bit high considering the cost per room. The only 2 downsides is 1) no AC. And while we were here in early June and it wasn't hot, those who had allergies would have benefited from ac to keep out the pollen at night to get a break as everything is in bloom. (Beautiful) and while the full glass wall in living area is a very nice (tho not really much of a view in our suite) you do heat up the room from the sun. 2) The other is we had 2 separate rooms (suites) reserved, my inlaws were on the main part of the hall and our room was at the end, one floor (5) below. The end room is a considerably smaller suite then the main hall room. And the price was exactly the same. The view is quite different and the balcony in the inlaws was quite friendly and inviting to use while ours was off the bedroom and cramped. The bedroom for us was quite small, not even a closet, you couldn't even open the drawers on nightstand due to being blocked by heater. It was unbelievable small. For the cost of the hotel this suite should be less, and the designer should relook at the furnishing in the room as the tv is unusable, and the wardrobe (remove it) and dresser ill-fitting. That was disappointing and I felt like we should have been comped for that. The staff was very friendly and helpful, rooms clean. I would stay here again, just not in our room for that price

An excellent 4 Star boutique hotel by the harbour in Victoria, BC. We had a lovely room with many extra amenities and uber clean. The hotel features free wifi, a really good bistro and excellent, attentive service. Highly recommended.

My family and I stayed at the Oswego last June. The hotel was great and the room was excellent. The hotel also has a nice restaurant with pretty good food. One thing I remember is the bellman--a great college aged guy, well spoken and very helpful with ideas on things to do. If you get a chance to stay here, I recommend it!

A nice hotel in a great, convenient location. Just off the bustling main streets of downtown Victoria. We got a studio room for one night. The staff gave us ideas for things to do in town since we were clueless. Being Halloween, there are several weekend tours to choose from. We'll hit those on our way back through town. We wanted to enjoy our room a little after a long walk through downtown. It's been a great stay!

Don't stay here if you don't want to get swindled. We stayed back in early May and have yet to receive our $200 "deposit" back that they hold on your card til you check out then they're supposed to release. We have called oh so many times only to be told different things every time.

Wonderful accommodations within walking distance of everything in downtown Victoria. Stylish and modern decor without sacrificing comfort. We were given a complimentary upgrade to a two bedroom suite that we could have happily stayed in for a month. Alas, it was only an overnight stay, but no detail was overlooked. Would definitely stay here again!

Remarkable from the moment we walked in the doors and were met by the professional, attentive and friendly staff. This hotel ticks all the boxes. Our entire experience was way above expectations. It's only a couple of blocks off of the the main street and ferry landing but very quiet. The have free wifi that actually works well. Well appointed and stylish rooms with comfortable bed and furnishings. They have paid close attention to the finer details (e.g. refreshing fruited water at check in). We felt it was worth double what we paid.